Ballicom Reviews

Name: Ballicom
Address: Ballicom House, 101 Lockhurst Lane, Coventry United Kingdom, Ballicom House, 101 Lockhurst Lane, Coventry United Kingdom, Coventry
Rating: 4.40

4.4 Rating 338 Reviews

85 %

of reviewers recommend Ballicom

Company Reviews

Metrics

Info

4.4

Based on 338 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Ballicom:

Ballicom.co.uk - Supplying UK trade and retail PC's, Laptops, Monitors, Software, Storage and Networks at the Best Prices

Ballicom House, 101 Lockhurst Lane
CV6 5SF Coventry
United Kingdom

02476 703100
sales@ballicom.co.uk

Visit Website

Phone:

0844 5838000

Location:

Ballicom House, 101 Lockhurst Lane, Coventry United Kingdom,
Ballicom House, 101 Lockhurst Lane, Coventry United Kingdom
Coventry
CV6 5SF

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Ballicom 5 star review on 11th November 2019

Daniel M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package was opened, seals removed, but device is ok as far as I can tell”

Helpful Report

Hello Walter, This is Chloe from the marketing department here at Ballicom, I wanted to reach out to you and sincerely apologise for your recent experience with Ballicom - we always strive to provide top-notch service to all of our customers. I have taken a look into the matter at hand and spoken with our Customer Services team. Our Customer Services team have informed me that they have tried to get into contact with you via phone and email to apologise and offer an exchange for a new unit. Regarding the packaging, any order that leaves us is always packaged and sealed to the highest standard. However, certain manufacturers do not include seals on the packaging of their products. We have checked our remaining stock of the product you ordered and have found that this is the case. Once again, I apologise for this and we hope to hear from you soon. Many Thanks, Chloe Ballicom Team

“The worst returns process I've ever experienced. Pushing two months without a sever that is sold with a three year warranty. Two months, dozens of emails and phone calls. Always promising they will call or message back and they never do with chasing and chasing and chasing. Update: Eventually an executive became involved and resolved the situation, but it shouldn't not have had to get to that stage.”

Helpful Report

Hello Ollie, We sincerely apologise for your negative experience with Ballicom. We strive to present top-notch customer service in all departments. It is reviews such as yours that provides our company with the ability to learn from our mistakes in hopes of creating a better customer experience in the future. Thank you and we hope you will grant us the opportunity to improve your image of us. Best Wishes, Ballicom Team

“Order new dell laptop. Received but found it was faulty. Returned for refund but communication poor and no updates on refund status. In the end had to open paypal dispute to get my money back.”

Helpful Report

“I purchased an Acer Chromebook (2-in-1). Internet didn't work correctly (weak signal) whereas other devices performed perfectly well in same place. I was given a full and prompt refund for the product but not for the postage as Ballicom claimed that the unit was working correctly when that obviously wasn't the case.”

Helpful Report

“They did refund me after I stupidly bought an HP product (never again!) but it cost me £4 postage (not much, but it's the principle), but then they completely ignored my emails. Poor customer service and I'm surprised Amazon is associated with them.”

Helpful Report

“less than zero customer service Once i had to buy a monitor from Ballicom, i rang before place an order and requested them to deliver other address than crad registered address, the customer services lady agreed to send different address rather than card registered address. I placed an order and paid straightway from my debit card. After taking my money, I received a phone call that we couldn’t ship your order to any other address : HOW POOR I said NO WORRY please can i have a refund. A lady said YES. Next day, I phoned to their office, a man answered in a rush. He said, we haven’t charge your debit card : HOW POOR Today, I saw my bank statement, it shows ballicom.co.uk taken out of £218.55 FANTASTIC, what a service really. I called again, again a man answered in rush and put me through to a lady. She HOLD me about 1/2 an hour. After holding me, She said, I AM NOT SURE HOW TO ISSUE A REFUND, shall i ring you back. WHAT A CUSTOMER SERVICE. I waited their phone call for whole day that day but noone called. After 2,3 days struglling, they issued refund and i receive my money after 10 days. After 10 days for nothing. Originally Written On Unbeatable.com By A Rashid”

Helpful Report

“Think twice before you use this company. I bought some software with them in June which was paid for online and delivered pretty promptly. I thought everything was done and dusted. Over two months later they contacted me while I was on holiday to say that there had been a computer error (theirs) and 18 payments had been lost the day I made mine. Despite letting them know I was on holiday and would make the necessary credit card statement checks and payment, I returned home to a notice of intented court proceedings! After contacting them to complain, I never received a satisfactory apology for something that was down to their incompetence, not my reluctance to pay. Not the way to inspire customer loyalty! Originally Written On UNbeatable.co.uk By Gracie Gray -”

Helpful Report

Ballicom is rated 4.4 based on 338 reviews