Ballicom Reviews

Name: Ballicom
Address: Ballicom House, 101 Lockhurst Lane, Coventry United Kingdom, Coventry, United Kingdom
Rating: 4.40

4.4 Rating 339 Reviews

85 %

of reviewers recommend Ballicom

Company Reviews

Metrics

Info

4.4

Based on 339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Ballicom:

Ballicom.co.uk - Supplying UK trade and retail PC's, Laptops, Monitors, Software, Storage and Networks at the Best Prices

Ballicom House, 101 Lockhurst Lane
CV6 5SF Coventry
United Kingdom

02476 703100
sales@ballicom.co.uk

Visit Website

Phone:

0844 5838000

Location:

Ballicom House, 101 Lockhurst Lane, Coventry United Kingdom,
Coventry
United Kingdom
CV6 5SF

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Ballicom 5 star review on 11th November 2019

Daniel M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchasing the equipment was straightforward however, first there was some confusion about when the machine would be despatched and then it was despatched to the wrong address. I talked to several people trying to resolve this and eventually was offered a refund and told I could re-order. I decided that since I had been told that the machine was on its way I would prefer to avoid any more confusion so it was delivered to my address near Deal in Kent. The actual address was in Caterham approximately 80 miles away and because the machine was needed as soon as possible I delivered it myself.”

Helpful Report

Hello James, We sincerely apologise for your recent experience with Ballicom. We strive to present top-notch service in all departments. It is reviews such as yours that provide our company with the ability to learn from our mistakes in hopes of creating a better customer experience in the future. Thank you and we hope you will grant us the opportunity to improve your image of us. Best Wishes, Ballicom Team

“Received some headphones which i used ones and had to return to them about 1 week after i got them had to wait nearly a week to get a date for a return pick up , waited in all day but did not come .. after some time i managed to get them back to them stating i would like a refund . that was 3 weeks ago now and have still not been refunded . lucky i always pay paypal so have asked paypal to retrive my money .... will not be using this company again due to the poor service .....”

Helpful Report

Hello, We sincerely apologise for your negative experience with Ballicom. We strive to present top-notch customer service in all departments. It is reviews such as yours that provides our company with the ability to learn from our mistakes in hopes of creating a better customer experience in the future. Thank you and we hope you will grant us the opportunity to improve your image of us. Best Wishes, Ballicom Team

“Well. I don't understand why i have to wait 1 week to received a 2k value order. while it should just be despatch on the following day. Ps: If pay 7 quid you would received it on the next day :(”

Helpful Report

“Bought an item listed as open box, was surprised to find it covered in scratches and mud when it arrived. Still usable, but probably not going to buy again.”

Helpful Report

“Recently ordered two Lenovo Thinkcentres and they arrived next day which was impressive considering I place the order late in the afternoon. But I had reason to contact the customer service regarding an issue, but have received no response. Good at taking your money but aftercare is poor”

Helpful Report

“More flexibility required”

Helpful Report

“Service from Ballicom was fine. Good price and despatched very quickly. However they used Parcelforce for delivery who made only one attempt to deliver, returned the item to depot, left a card with no reference number and no clear instructions about how to get the item redilevered. Parcelforce do not seem to understand that their job is to deliver the parcel to my house! Most other delivery companies now send messages in advance to advise of expected delivery date/time and allow you to arrange an alternative date. I advise Ballicom to change their carrier.”

Helpful Report

“Product arrived promptly but not a lot of expertise on the end of the phone when I asked a question.”

Helpful Report

Ballicom is rated 4.4 based on 339 reviews