Ballicom Reviews

4.39 Rating 306 Reviews
85 %
of reviewers recommend Ballicom
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Ballicom Reviews

About Ballicom:

Ballicom.co.uk - Supplying UK trade and retail PC's, Laptops, Monitors, Software, Storage and Networks at the Best Prices

Ballicom House, 101 Lockhurst Lane
CV6 5SF Coventry
United Kingdom

02476 703100
sales@ballicom.co.uk

Visit Website

Phone:

0844 5838000

Location:

Ballicom House, 101 Lockhurst Lane, Coventry United Kingdom

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Anonymous
Anonymous  // 01/01/2019
AVOID. DECEPTIVE ADVERTISING. I nearly got scammed by these people, they advertised a 144hz Acer monitor which normally goes for around £400 for £311 pounds. It said clearly 144hz monitor but when I looked up the model on Acers website, the TV they were selling was a cheaper model and not even 144hz as advertised in black and white on their site. Had I purchased the product, I would have received a cheaper model than the one ordered. They are screwing the people who don't look at the technical details. AVOID, go for a reliable site please. SITE SHOULD BE SHUT DOWN.
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ADMIN: Ballicom will probably contact you to say this review is from a fake account and should be removed. I am indeed a genuine customer. My order no. is 304187516 and my customer ID is 2715835910. I can also send you a proof of purchase if required. I ordered a Samsung Portable 4TB hard drive and straightaway I received an email to say my money had been taken and that another email would follow with a tracking number. A week later I still had no tracking number so I contacted Ballicom and spoke to Mohammed. He informed me that Samsung had accidentally sent 1TB drives instead of the 4TB drives. Apparently then Ballicom returned the 1TB drives to Samsung and asked for the correct 4TB drives to be sent. Mohammed said it would take 3 weeks to get the correct drives and I said I'd wait for it. I then contacted Ballicom another 4 weeks later and was told they could take a further 4 weeks. My cousin also ordered the same drive and when he contacted Ballicom and was told the same story he took to TrustPilot to write a true review of Ballicom. Following this Ballicom contacted him and informed him that there was a wrong price put on Ballicom's website. So we have been informed that it was Samsung who sent the wrong items and then the price on Ballicom's website was wrong and now we've been told that Samsung have discontinued the drive. Is it really Samsung who have sent the wrong device or was there an issue with pricing? Either way we have been lied to. I used Amazon Payments and Google Certified Shops so I will be contacting them to let them know how Ballicom deceive their customers. I didn't want a refund, I wanted the drive and have waited ages for it. It has hampered my work over the last few weeks as I was have changed jobs and needed the drive to transfer all my data from my old work laptop before returning it. I'm sure with other customer's experiencing this service Ballicom won't be a Google Certified shop for very long. If Ballicom weren't a Google Certified shop I would not have made the purchase.
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As an online retailer these guys are way behind the times. Competitive prices but that’s about where it ends. If you are looking for any form of aftersales service then shop elsewhere. Once you have purchased a product they pass the buck to the manufacturer. They do not accept returns or any form of responsibility for faulty items. Jumble sale of an outfit
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Mickey mouse company. Bought a CPU cooler as advertised on their website they sent me an ipad cover instead claiming they made a mistake on their website. Sent Ipad cover despite knowing it was the wrong item. Took over a week for a refund waiting for me to return the Ipad cover first. No apology or offer to honour their mistake. Also never replied to complaint made to customer service. Avoid at all costs.
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Terrible customer service. Ignored our emails and when we called promised someone would get back to us but never bother. I've been trying to return an item now for nearly 3 weeks and still having problems.
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Bad customer service. 10 calls ignored and 5 emails unanswered
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Good website, good price and fast delivery. The only thing that spoilt it slightly was that I'm fairly sure the monitor I received was a return i.e. had been previously opened and unpacked. Having treated myself to quite an expensive monitor, this was a little disheartening for me initially. However, having tried the monitor out it's in pristine condition and working perfectly. Overall am very happy.
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Hello Chris, Thank you so much for giving us such positive feedback - we truly appreciate it. We are so pleased that you are happy with the customer service that you have received throughout! We hope to be of service again in the future. Warm Regards, Ballicom Team
Great service
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Hello, Thank you for giving us 5 stars - you are amazing! We hope to be of service again in the future. Kind Regards, Ballicom Team
Ordered , paid , received in great time and packaged perfectly
Ballicom 5 star review on 11th November 2019
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Hello Daniel, Thank you for the positive feedback! We hope to be of service again in the future. Kind Regards, Ballicom Team
Fast delivery, good service.
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Hello Rute, Thank you for giving us 5 stars - you are amazing! We hope to be of service again in the future. Kind Regards, Ballicom Team
Wow and just wow, what more can I say, I'm very pleased with the service Ballicom provides. By far the cheapest we found on the net spoke to Pavi about originally just quoting for server. But ended up placing the entire order with them. Excellent service all around. Had an issue with one of the drives a week later, Lee in customer service sorted the issue out within 24 hours. thank you guys.
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Hello Paul, Thank you so much for giving us such positive feedback - we truly appreciate it. We are so pleased that you are happy with the customer service that you have received throughout! We hope to be of service again in the future. Warm Regards, Ballicom Team
At first, there were some issues but after the issues, the support team got me a replacement. Now that I have got the replacement I am very happy with the price and product.
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Hello Lennon, Thank you for the positive feedback! We hope to be of service again in the future. Kind Regards, Ballicom Team
Purchased a 49 inch Samsung Monitor. Best price provided by a long way. Delivery next working day as promised. Will certainly use again. Fantastic all round.
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Hello Roger, Thank you so much for giving us such positive feedback - we really appreciate it. We hope to be of service again in the future. Best Wishes, Ballicom Team
Super quick delivery, good price.
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Hello Anita, Thank you for giving us 5 stars - you are amazing! We hope to be of service again in the future. Kind Regards, Ballicom Team
Fantastic product, class winning pricing and service. Good customer support and they do call you back when they are busy. Nice to have a voice at the end of the phone instead of just bland internet anonymity. I'll be back... !!!
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Hello Christopher, Thank you so much for giving us such positive feedback - we truly appreciate it. We are so pleased that you are happy with the customer service that you have received throughout! We hope to be of service again in the future. Warm Regards, Ballicom Team
Shipping of order seemed to be quite efficient but that's where the great level of service seemed to disapear. There was a problem with the order and it'd needed to be RMA'd for a refund. After a lot of to'ing and fro'ing the order was eventually collected. A week later after Ballicom received the faulty item there's no sign of a refund. This is not considered acceptable. Ballicom - You've received the order back - Issue a full refund please. Thank you.
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I purchased two monitors from these guys and both were faulty. They will not accept returns and have passed the buck elsewhere to have them repaired. I do not want a re-conditioned monitor, I want 2 that work properly from the start. AVOID buying anything if you value your purchase and customer service
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bought a laptop when 4 days later it stopped working spoke to the company and they arranged for it to be collected, 3 days later had a phone call from ballicom and they told me there was nothing wrong with the laptop! by then I had lost interest for this particular laptop and asked for a refund. 4 weeks later I got a refund only after contacting paypal, I don't know what would have happened if I hadn't used paypal, so if you purchase anything from this company make sure you pay for your chosen product with a credit card or paypal just in case you need a refund like I did. there customer service stinks and I for one will never use this company again and I will make sure that my family and friends do not use it either.
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Paid for next day delivery. Some items not received for over 7 days. When they were received I noted that one of the items they sent was not appropriate (recommended by their sales team). They would not allow any returns even though when I initially called them they said not was OK. Very bad company, happy to deceive the customer and accept no liability for their mistakes. Go elsewhere!!!
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Appalling customer service. Ordered a £300 tv. It didn't work. Having a nightmare trying to return it and to get a refund. Have now complained to Amazon, as I purchased the tv via their market place. My advice -avoid. Pay the bit extra and buy direct from amazon.
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Ballicom is rated 4.39 based on 306 reviews