Balkan Escape Reviews

Name: Balkan Escape
Address: Henrith Business Centre, 3 Enterprise Way, Spalding, Lincolnshire
Rating: 4.94

4.9 Rating 686 Reviews

100 %

of reviewers recommend Balkan Escape

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About Balkan Escape:

Our aim is to deliver unforgettable holidays to Croatia, Slovenia and Montenegro. Our dedicated and professional travel experts are on hand to offer advice and provide expertise to ensure your holiday is suited to your needs

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Phone:

01775719891

Email:

info@balkanescape.co.uk

Location:

Henrith Business Centre,
3 Enterprise Way,
Spalding
Lincolnshire
PE11 3YR

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Balkan Escape 5 star review on 19th September 2025

Nicola G

Balkan Escape 5 star review on 18th September 2025

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a wonderful time on our trip - with all our requirements being met. The Splendida Palace Hotel in Split was perfect, the room and balcony were ideal and the manager, Marija, was exceptionally helpful providing 5 star breakfasts. This was the best hotel of the three. Unfortunately, our catamaran transfer to Bol was cancelled due to high winds which we did not know about until we arrived at the port. We then had to find an alternative ferry which ran from the far side of the port, so had to carry heavy bags to the booking office and berth 23 - then carry them up to an upper deck (we are in our 70's). The ferry ran to Supetar and we then had to catch a taxi to Bol. Not ideal but not really a problem as we met some interesting people and shared a taxi. Hotel Bol was excellent and the location was fine despite a hill back up from the seafront and some very wet weather. The catamaran was running to Hvar and we were met on the quayside with our bags taken up to Heritage Hotel Dea. The staff at the hotel were very helpful and polite and the location was excellent. The only negative we had was that our room had a slightly "worn" feel - eg. the bedside rug had curled edges (trip hazard), the insect screen to the balcony was torn, the shower fitting holding the removable shower head was broken and the balcony furniture and plant were at the end of their lives! The balcony cushions were saturated when we arrived (presumably from the heavy rain we had a couple of days previously) and we had to lay them out to dry them. It wasn't any real problem but we would expect rather better for the high price paid. Having said that we really enjoyed our stay there. Overall we were very satisfied with our trip, would use Balkan Escape again and are happy to recommend to others. Many thanks.”

Helpful Report

“Our thanks go to Jack at Balkan Escape - his level of attention to what we were after and the information he provided was excellent. From initial contact through to the hotel suggestions for what ended up being a 3 centre break, Balkan Escape (and Jack) handled everything brilliantly. Top marks folks!!”

Helpful Report

“Just returned from a superb holiday to Croatia booked through Balkan Escape. Following an initial conversation, Balkan Escape put together an excellent package for our 17 day trip taking in Split, Hvar, Korcula and Dubrovnik. The whole planning process was so easy and totally customer-focused. We were able to specify locations, lengths of stay and budget so that we got the holiday that we wanted rather than a standard package that only partially met our requirements. The actual holiday itself we couldn't fault. Documentation was all delivered on time, including some useful information about all the places we were visiting and interesting things to see and do. The flights, transfers and ferries all went perfectly. The hotels were all of a very high standard and their locations matched exactly what we had asked for. All in all, one of the best planned holidays that we have been on. I would definitely book through Balkan Escape again and would have no qualms about recommending them. Thank you Balkan Escape for a really special holiday.”

Helpful Report

“I can highly recommend this company, they were very helpful and professional all the way through. Our holiday was amazing. Whilst away we had a problem with one of hotels, load music from a local bar, I called Balkan Escapes the next morning and they arranged for a different hotel, hassle free. I can’t thank them enough.”

Helpful Report

“Balkan Escape took a lot of detailed care to put together an excellent package within our budget which met our wishes to visit Split and Dubrovnik, linking the two cities by ferry. The background advice on where to visit etc. was very helpful, pre-departure ‘paperwork’ was comprehensive and arrived in a timely fashion. Our last-minute queries were handled with great efficiency and understanding. All the pick-up and transfer arrangements worked perfectly, and the hotels were in superb locations and certainly merited their 4 star status. We thoroughly enjoyed our holiday and would highly recommend Balkan Escape to others.”

Helpful Report

“The whole experience booking with Balkan was flawless. All our holiday requirements were met and any queries were answered promptly. We gave Balkan our destination and requirements and they came back with an itinerary that was perfect in every way including hotel, location and advice on trips etc. The airport transfers couldn't have been better - taxis arriving on time to and from airport. Our whole experience made our holiday perfect so I will be using Balkan again for sure.”

Helpful Report

“Our trip to Croatia met all our expectations. All transfers were as planned, even though our outward flight was delayed by a couple of hours. We liked the three hotels we stayed in and staff were helpful, from carrying luggage to booking trips. It was unfortunate there were building works going on outside the hotel in Dubrovnik which meant taxis would not drive down the main road outside the hotel, though a member of hotel staff helped us take our luggage to a meeting point for the return airport transfer. We would book with Balkan Escape again, only suggestion would be to provide a printed copy of your itinerary that includes flight info etc with paperwork sent prior to departure.”

Helpful Report

“The whole booking process and holiday itself were first class. Everything was very well laid out and printed itinerary clear to read through. The holiday itself was excellent. Taxi pick ups, all hotels were first class. No issues at all. We had a lovely time and will definitely use Balkan Escapes again”

Helpful Report

“Great advice given by Jack on where to stay, based on our requirements. Took care of all the travel, transfer and accommodation arrangements and provided a comprehensive tailor made itinerary. Exemplary service throughout. Thank you”

Helpful Report

“Very enjoyable 10-day stay in Dubrovnik and Sipan island. Everything went smoothly for flights, transfers and accommodation. Thank you to Jack for all help and advice.”

Helpful Report

“We had booked a 10 day multi-centre trip in Croatia and Montenegro covering Split, Dubrovnik and Kotor Bay. Jack from Balkan Escapes spent a lot of time providing numerous different itineraries and hotels til I found what best suited what we wanted to do. All travel documents and info were sent through and everything was arranged perfectly. We had numerous different transfers between hotels, cities and countries and they all arrived on time in modern vehicles with English speaking drivers and dropped us off exactly where we needed to be. The accomodation recommended was great and the trip was absolutely perfect and Croatia has become one of my favourite countries!. We had one issue in Kotor where the hotel had been taken over by Hyatt and we were put in a room that we hadn't booked and when I contacted Balkan Escapes about it they immediately offered to help pay for an upgrade which was fantastic customer service. I genuinely cannot recommend them enough and will definitely be using them again. Highly recommended”

Balkan Escape 5 star review on 25th September 2023

Helpful Report

“The agency that put the trip together for us is very professional and thorough. We enjoyed the holiday, but were disappointed by lack of quality service and rudeness of some people. Most of all the taxi driver who met us at the airport who requested a tip as a first approach and ranted incoherently throughout the journey. Croatia is beautiful, but it's unreasonably expensive with no good value for money. You are not made to feel welcome. We recommend Balkan Escape as tour operator, but not Croatia as worthy destination.”

Helpful Report

“With no experience or knowledge of Croatia, we booked a holiday through Jack at Balkan Escapes. He/they planned a 2 week September holiday for us taking into account our interests, offering a choice of hotels and suggestions for activities/trips in a 3 centre holiday (Split, Korcula and Brac). All the hotels, transfers, ferries and suggestions worked well and we thoroughly enjoyed our trip. Would recommend and use again.”

Balkan Escape 5 star review on 22nd September 2023

Helpful Report

“Balkan Escape delivered a superb holiday. They stayed in touch throughout the holiday to help with any issues such as the knock-on effects of a flight delay. It was good to know they were there.”

Helpful Report

“We loved our ten days in Split, Brac and Hvar. Everything was booked and organised exactly as we wanted and Jack’s initial advice was invaluable. From booking to the holiday itself, everything was stress free and the service was great.”

Helpful Report

“Best organised company I have travelled with !! Everything about the holiday was brilliant hotels especially the one on korcula .The transfers all there on time .The ferry bookings .Extremely well done would and already have recommended them to a friend Thank you for a great holiday”

Helpful Report

“* Did you feel that your holiday needs and requirements were met? Yes * Was your accommodation/transfers as you had expected? yes * How was the service provided by Balkan Escape? Excellent * Are there any areas of either the booking process or your holiday that Balkan Escape could improve? Maybe location of hotel in Split, wrong side of the city, lots of uber Taxi's * Would you book through Balkan Escape again, and would you recommend us to friends/family? Definitely”

Helpful Report

“Jack helped us plan our stay to get the most out of our holiday which was brilliant. Travel arrangements were great, private transfers by Connecto worked extremely well, hotels in super locations with friendly, helpful knowledgeable staff which made getting about a pleasure. We had an excellent time in Croatia, lovely super food, friendly people and great country which we thoroughly enjoyed.”

Helpful Report

“Just perfect. Huge thanks to Jack & the team”

Helpful Report

“I found Balkan Escapes online. I e mailed Jack with our ideas and he put together a trip for us, I changed my mind a couple of times , but he always replied promptly addressing the details I was unsure about. We really enjoyed our two centre holiday in Split and Dubrovnik. Taxi was waiting for us at airport as arranged and we were swiftly delivered to hotel. Hotel Civtat was family run with friendly staff. It was just as described in the information. We usually walked down into Split, but invariably caught a taxi back as it was uphill all the way…cost about €7. Perhaps the only downside of the location was that there were no bars or restaurants in the area, other than the hotel itself. We enjoyed the 4 hour ferry trip to Dubrovnik , arrangements went smoothly. Hotel Neptun had lovely location outside Dubrovnik town, several restaurants and pools to choose from. We particularly enjoyed the boardwalk into Lapad, where there were lots of restaurants. We had a problem with our taxi to the airport…this was no one’s fault, it was a serious accident, but this was dealt with exceptionally efficiently by Jack. We would not hesitate to book again with Balkan Escapes.”

Helpful Report

Balkan Escape is rated 4.9 based on 686 reviews