Balkan Escape Reviews

Name: Balkan Escape
Address: Henrith Business Centre, 3 Enterprise Way, Spalding, Lincolnshire
Rating: 4.94

4.9 Rating 392 Reviews

100 %

of reviewers recommend Balkan Escape

Company Reviews

Metrics

Info

4.9

Based on 392 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About Balkan Escape:

Our aim is to deliver unforgettable holidays to Croatia, Slovenia and Montenegro. Our dedicated and professional travel experts are on hand to offer advice and provide expertise to ensure your holiday is suited to your needs

Visit Website

Phone:

01775719891

Email:

info@balkanescape.co.uk

Location:

Henrith Business Centre,
3 Enterprise Way,
Spalding
Lincolnshire
PE11 3YR

Write Your review

Tell us how Balkan Escape made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Balkan Escape 5 star review on 11th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From enquiry to the actual holiday I found Balkan Escape prompt and comprehensive in their assistance. A pleasure to deal with, thank you”

Helpful Report

“Overall a good experience. Good attention and attentiveness. It gave us the base we needed to be able to enjoy our first trip to Croatia. Transfers were well organised and on time. Our only issue was actually with the second hotel, Neptun, which whilst its location was perfect we perhaps had not realised that it was a large "resort" hotel which was not to our taste. Whilst facilities were very good, our room was small and not to standard as far as we were concerned. It was in marked contrast to the hotel in Split which we were very happy with!”

Helpful Report

“The holiday planned by Balkan Escapes was well planned and all the connections worked well and were on time. The only points I would make were the hotels . The Hotel in Split Marul was nice and small and centrally located , whilst the hotel Amfora in Hvar was huge, a nice 10 minute walk along the coast from the town centre but attracting a number of loud guests. Not the type of place we would normally go to. The third hotel , the Neptun in Dubrovnik was the best , the only one of the three I would class as four star. The only downside was it was 5 kilometres out of the town centre. There was though a good bus service to the old town.”

Helpful Report

“Hol was very successful. Only gripes mostly at the beginning. Hotel Kotora put us in a room without terrace even tho we'd booked one. When I asked about this I got a very disinterested response from the receptionist, who told me there'd been a group booking which meant we were shunted into a lesser room so they could all have the terrace rooms. I said I don't care about this group, we've booked a terrace. She said "I don't care either". We left it there! This was Sunday. When manager was in on Monday he rectified it and we got the correct room.... Not a good start tho. Similarly, we were told our key card got us discount at the restaurant below the hotel. We immediately went there for lunch. My husband is a vegan and some items on menu said "vegan option available" We asked what that meant for the salad Nicoise. Waiter said "it is without egg or tuna". I asked if they replaced them with anything else? He said No. I asked if they reduced the price accordingly. He said No. We left and did not eat at either of the hotel's associate restaurants after that! Rest of stay was fine, breakfast excellent and cleaning first class. Would have appreciated better instructions for finding the hotel from the Sea Gate than "the hotel is 60ms away". In which direction? I had to ask a policeman. "60ms left of the gate" would have made it easy.... Taxi transfer from Kotor to speedboat a bit weird. Got a message from the Bozica hotel that morning to say driver couldn't meet us at Sea Gate, we had to find our way to the bus station instead... We had seen taxis in the SG layby so not sure what his prob was... We are able bodied with not much luggage and had Google Maps, but another holiday maker might be a bamboozled by this. Also, we weren't warned that taxi would only take us to Croatian border, and that we'd have to get out, pass thro border on foot with our luggage and wait ten mins on other side for another taxi. Bit inefficient. Bozica hotel lovely if a bit "end of season feel" ie run out of a few things. But loved the spot and had a great time. Sorry to leave.”

Helpful Report

“Good cooperation for questions / queries about the proposed holiday was appreciated this made it easy to facilitate the final decision. The final itinerary was good and informative. The booking process was explained and made easy for required information. Required information boarding passes, transfers and bookings are all provided in good time. President Valamar in Dubrovnik was great with all the facilities you could want. Great experience friendly staff and a good level of service Hotel Marko Polo by Aminess in Korcula ok as a base to explore. Facilities and room tired in need of updating. The room was dark you could easily see bits that needed attention. Bit of a musty carpet smell. The floor flooded in the bathroom when trying to use the shower. Some staff are a bit off-putting and short when asking questions not helpful. Would reconsider a stay here. Corrected transfer time on return leg pick up from hotel was picked up by Jack in plenty of time. Would book again and recommend Balkan. Jack and Kayleigh were good. Overall had a good experience. Croatia was great. Should have checked out Hotel Marko Polo better for the second centre as when there we saw other options.”

Helpful Report

“* Did you feel that your holiday needs and requirements were met? Yes * Was your accommodation/transfers as you had expected? All the accommodation booked was clean and well presented. They were all in good locations for what we wanted to do while we were there. * How was the service provided by Balkan Escape? Lacked a little bit of attention to detail i.e. when we changed our plans to a different island the information pack for the new was never included. The format of the confirmation email of all the different bookings (we were visiting four different locations) could be structured clearer. * Would you book through Balkan Escape again, and would you recommend us to friends/family? We would book through them again and recommend them to friends and family however you should not do this last minute as it takes time to get the itinerary correct. Balkan Escape could offer a wider service by providing a facility to book day trips.”

Helpful Report

“We thoroughly enjoyed our holiday in Croatia and felt that it met our needs... time for the beach as well as to explore the islands a bit. The hotel in Split was satisfactory. It was a bit further away from the centre than we expected and we would have preferred something closer to the centre. The staff were friendly and helpful though. The breakfast was satisfactory, though we would have preferred a bit more choice. The hotel in Hvar town, though very big, met our needs well and the staff were extremely friendly and helpful. Its location was great, as was the view from the bar. The breakfast was amazing. The hotel in Bol was good, but to get to it there was a big hill to climb, so without a car it was not ideal. It had a nice pool, and the staff was very accommodating. The breakfast was fine. All the transfers worked well and made getting around very easy. Overall, we were extremely pleased with the service provided by Balkan Escape. One comment I would make is that we might have preferred more choice of hotels along with advice as to the pros and cons of each. We liked that the holiday was perfectly tailored to our needs, and that is a great strength of Balkan Escape. We would certainly recommend the company to friends who are looking for a tailor-made trip to Croatia. Did you feel that your holiday needs and requirements were met? * Was your accommodation/transfers as you had expected? * How was the service provided by Balkan Escape? * Are there any areas of either the booking process or your holiday that Balkan Escape could improve? * Would you book through Balkan Escape again, and would you recommend us to friends/family?”

Helpful Report

“All transport was on time and the instructions were good. Hotels were good. Will send you more details by email”

Helpful Report

“Great holiday in rovinj organised by balkan escapes. Found us a grest little hotel-porta antica one of most welcoming and helpful we ve stayed at, withexceptional breakfasts next door at adriatic. Only issue was Tui flight organisation and jack from balkan even managed to take the stress out of that for us. Thanks.”

Helpful Report

“Dealing with Balkan Escape was a pleasure. It was nice to deal with just one person and receive recommendations as to what to do in Split and Dubrovnik. We really enjoyed our stay at The Luxe hotel in Split. It was our first stay in a Boutique Hotel . We liked that it was small and people knew who you were. The hotel was ideal for the old town.”

Helpful Report

“We had a wonderful 10 days in September Dubrovnik first. The Grand Villa Argentina 15 minutes from the old town was indeed very grand. We were upgraded to a suite and awoke to the most beautiful of views over the Adriatic Hotel Korsal in Korčula was a very friendly family run hotel 10 minutes from the old town. The only adverse comment being no sitting room should we have had rain. Luckily we did not The Marmont Hotel in Split was comfortable and very central. We were in the town My only suggestion would be a more detailed map to show where the hotels are from the ferries if they are within walking distance as ours were In Split we took a 15 minute taxi drive when we could have walked it in 5!”

Helpful Report

“Balkan Escape lived up to all of the expectations hotel and destination wise. Car hire was a problem otherwise it would have been 5 stars. Car staff at the airport were very rude and abrupt. The car allocated to me was covered in scratches and dents. As such this took well over an hour at each end of the hire to address.”

Helpful Report

“Despite us booking our Croatia tour at short notice, Balkan Escape were able to offer a thorough and comprehensive package of flights, 3 quality locations, transfers & hotels at a reasonable price.”

Helpful Report

“Booking process efficient and the packaged itinerary and attached tickets / transfers worked well. Accomodation in Split (Amphora) was excellent and high spec. Valamar Lacroma, Dubrovnik was OK, not exceptional and shame we had no views for the bedroom. Aminess, Korcula was small but pleasant hotel and good for a few days trip. Suggested activities were generally useful as a guide to what was available. Thoroughly recommend multi island day trips from Split as a highlight. Uber in Split was cheap to the Old Town though the bus to Old Town Dubrovnik was long and congested given the hotel location 2.5 miles from town centre. Overall enjoyed the 10 day trip and would consider future trips. When giving a budget for the trip as we did, it isn’t immediately clear what you would be getting for your money. Ie our £1500 x 4 budget for 10 days was what we chose but had I suggested £2500 x 4, would it have been substantially different? At the time of booking we were unaware. Maybe a options might have been helpful at the booking time”

Helpful Report

“Just back from a 3 destination trip to Croatia, through Balkan escapes, whole itinerary provided was excellent with all the transfers , transport provided worked like clockwork. Hotels were brilliant in each destination but all different . We will no doubt return to Croatia and will definitely use and recommend Balkan Escapes”

Helpful Report

“Jack was very helpful all the way through the experience. He provided Choices for us and kept in touch throughout.”

Helpful Report

“It was easy to discuss the holiday we were looking for and the options available to us. Jack helped us plan the most suitable itinerary and it worked very well for us. The hotels were all comfortable and clean. The service was excellent in the Hotel Degenija at Plitvice and the Hotel Bastion in Zadar. However the location of the Hotel Cvita in Split was not very pleasant, quite a long gruelling walk into the city and the staff were not as on the ball. Also, there was nowhere to change near the pool area. The service from the car rental was also poor. We waited over an hour to be attended to and the car we were given was badly scratched and dented. We also discovered that the windscreen wash bottle was empty, so it clearly hadn't been checked thoroughly before being handed over. However, the young woman who did serve is was friendly and did a good job of noting the damage to the car. We would certainly consider using Balkan Escape again, but be a bit more discerning about the hotels we were choosing.”

Helpful Report

“Very happy with the help we received when booking our holiday to Croatia, & also the handling of the refund due to COVID cancellation. As soon as the situation changes & we feel we are able to travel safely, Balkan escapes will be our first call to book again.”

Helpful Report

“Very pleased with the holiday to Croatia that Jack organised for us.Apart from Dubrovnik and Split, “hopping” to other islands by ferry really liked.”

Helpful Report

Balkan Escape is rated 4.9 based on 392 reviews