Balkan Escape Reviews

Name: Balkan Escape
Address: Henrith Business Centre, 3 Enterprise Way, Spalding, Lincolnshire
Rating: 4.93

4.9 Rating 556 Reviews

100 %

of reviewers recommend Balkan Escape

Company Reviews

Metrics

Info

4.9

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About Balkan Escape:

Our aim is to deliver unforgettable holidays to Croatia, Slovenia and Montenegro. Our dedicated and professional travel experts are on hand to offer advice and provide expertise to ensure your holiday is suited to your needs

Visit Website

Phone:

01775719891

Email:

info@balkanescape.co.uk

Location:

Henrith Business Centre,
3 Enterprise Way,
Spalding
Lincolnshire
PE11 3YR

Write Your review

Tell us how Balkan Escape made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Balkan Escape 5 star review on 8th November 2024

Rebecca P

Balkan Escape 5 star review on 31st October 2024

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company. Helped us plan a 15 day 3 centre holiday in Croatia which worked very well. They organised all the amin. tickets, transfers etc. and it all went very smoothly. We had one problem (not their making) which they dealt with quickly and efficiently. One small fault (which is why its a 4 star and not a 5 star review) The flight back from Split was booked for 7pm. which we accepted as did not realise there was more than one flight that day. Had we been given the information on all flights that day we would have taken an earlier flight back to the UK. I assume the 7pm flight was the cheapest and that why it was booked for us However it was a small niggle and we would definately recommend the company and would not hesitate to use them again.”

Helpful Report

“Three issues arose: We were told by Balkan Escapes the Italian rail tickets had to be validated online 24 hours before travel i.e. whilst we were in Italy - after investigation and emails to ItalRail we found this is not the case. The bed and breakfast booked by Balkan Escapes in Venice does not provide breakfast. Instead we were given vouchers for cafes about 800 yards away. The instructions for the pick up by the water taxi in Venice was confusing. Otherwise the holiday went well.”

Helpful Report

“Service and help provided were brilliant. Wouldn’t hesitate to use again . Everything from airport transfers, hotel bookings to catamaran tickets all went to plan . Adding to a fabulous holiday in Croatia .Thank you”

Helpful Report

“Excellent company. Very responsive and professional. It’s refreshing to have your preferences and requests listened to and acted on. We would definitely use them again and can recommend without hesitation.”

Helpful Report

“A good holiday which could be improved by an organised taxi to and from the ferry boat and hotels rather than having to hussle for a taxi.. at the port.”

Helpful Report

“When searching for holidays to Croatia we came across Balkan Escapes. We discussed our options with Heather who was helpful giving advice and developing our itinerary. Once the itinerary was confirmed the booking process was simple and quick. Before the holiday we received all the necessary documentation including tickets and passes. The holiday itself was great at the first hotel we were fortunate to get upgraded and had a fabulous room. The location was excellent with fantastic sea views. The transfer to the 2nd location was prearranged and was straightforward. On arrival at our 2nd hotel we were somewhat disappointed. Whilst it is appreciated the 1st hotel couldn’t be matched, the room at the 2nd hotel was called “comfort” but would suggest it was basic, we were there for 5 nights. Sadly we couldn’t get any warm water and initially the water was discoloured. We raised this issue with reception staff daily with no success. When we finally got to speak a manager he stated he wasn’t made aware. This has led to us receiving a 30% refund on. Our room. Overall it was a great holiday, arranged well by Balkan Escapes and we had all the relevant information provided to us.”

Helpful Report

“Well organised, taxis etc were all brilliant, thank you. Hotels were good and central to the towns for sightseeing etc and breakfasts etc had good selection. Plenty of restaurants, coffee bars and cafes to choose from in both Ljubiana and Lake Bled.”

Helpful Report

“Very well organised trip to Croatia. Everything worked on time. Received all the information required for a wonderful holiday”

Helpful Report

“Booking was very thorough with plenty of options offered. We stayed in 3 hotels , middle one was supposed to be a 5* but felt more like a 4*, pool was disappointing and whilst staff ok didn’t feel as attentive as the other 2 hotels . They also had booking in wrong name which caused problems with luggage pick up and check in but was sorted after a short while.Hotel in Split advertised as have roof pool, only really for sitting in or kids , set up to stand with calf’s in water whilst having a drink so a disappointment. Transfers were all very smooth , if leaving from Dubrovnik to Hvar would recommend getting there in plenty of time as boat was packed with some people left standing . Dubrovnik lovely, took the ferry to Lokrum island which was much cooler and a pleasant change. You will need beach shoes as it is rocky on all the beaches and saw lots of sea urchins . Loved Croatia and would go back , next time to explore more island and an island cruise away from main tourist areas. We went in June and it was just starting to get busy locals recommended May and September, sea chilly in June so would probably go for September when it has warmed up a bit. We would use Balkan escapes again but do more research into the hotels next time.”

Helpful Report

“An extremely positive experience with Balkan Escapes. We were very happy with their accomodation suggestions and travel advice. Have already recommended them to friends!”

Helpful Report

“After many years of not doing a packaged holiday, I was sceptical of using an online agency. Needn't to have worried. Our Dubrovnik/ Korcula tailored getaway was very well organised,even checking us in for both Easyjet flights. We stayed in the Dubrovnik Lero hotel (b&b), very good. Decided to have the evening buffet on last night, not worth 30 euros. Their Piano bar food was better. 2nd hotel was the Aminesse Liburna Good but not as good as the Lero. Even after reading poor reviews about their evening buffet, I decided to pay the half board supplement as it was such good value. We thought it acceptable. Their restaurant with it's covered terrace is lovely. You can also use the facilities of sister hotels Marko Polo, Resort 9 and charge drinks/food to your room. I would have given 5 stars but for the lack of description about our transfer back to Dubrovnik airport. After a conversation with Jack F and then checking a revised time with the Korcula agency, I was under the impression that the taxi was using the car ferry. No, it drove there and then ushered us out and onto a very small boat "ferry" to Orebic, out again and into a vehicle parked up. Luckily none of us has a fobia of small boats, but it was a little tricky to get on. Jack accepted my feedback that he should have been clearer. Would I book with them again? DEFINITELY .”

Helpful Report

“We used Blkan Escapes for our one week holiday to Croatia in May, 2024. Mr Jack Fleming took our phone enquiry and completed our booking. Everything was handled very professionally, mainly by emails and phone calls. Our needs were met and the hotels chosen for us were of very good location. Airport transfers and ferry bookings were also made. All documents/vouchers including boarding passes were posted as well as emailed to us. Confirmation booking gave us tips and ideas on tours, day trips, passes, etc.”

Helpful Report

“We felt our Balkan Escapes holiday was well planned and we were kept up to date with the booking. Everything ran smoothly, from flights to transfers and hotel accommodation, travel documentation and important information supplied. We loved out hotel choices and locations and would recommend Balkan Escapes to others. Thank you helping us achieve a wonderful holiday.”

Helpful Report

“From enquiry to the actual holiday I found Balkan Escape prompt and comprehensive in their assistance. A pleasure to deal with, thank you”

Helpful Report

“Overall a good experience. Good attention and attentiveness. It gave us the base we needed to be able to enjoy our first trip to Croatia. Transfers were well organised and on time. Our only issue was actually with the second hotel, Neptun, which whilst its location was perfect we perhaps had not realised that it was a large "resort" hotel which was not to our taste. Whilst facilities were very good, our room was small and not to standard as far as we were concerned. It was in marked contrast to the hotel in Split which we were very happy with!”

Helpful Report

“The holiday planned by Balkan Escapes was well planned and all the connections worked well and were on time. The only points I would make were the hotels . The Hotel in Split Marul was nice and small and centrally located , whilst the hotel Amfora in Hvar was huge, a nice 10 minute walk along the coast from the town centre but attracting a number of loud guests. Not the type of place we would normally go to. The third hotel , the Neptun in Dubrovnik was the best , the only one of the three I would class as four star. The only downside was it was 5 kilometres out of the town centre. There was though a good bus service to the old town.”

Helpful Report

“Hol was very successful. Only gripes mostly at the beginning. Hotel Kotora put us in a room without terrace even tho we'd booked one. When I asked about this I got a very disinterested response from the receptionist, who told me there'd been a group booking which meant we were shunted into a lesser room so they could all have the terrace rooms. I said I don't care about this group, we've booked a terrace. She said "I don't care either". We left it there! This was Sunday. When manager was in on Monday he rectified it and we got the correct room.... Not a good start tho. Similarly, we were told our key card got us discount at the restaurant below the hotel. We immediately went there for lunch. My husband is a vegan and some items on menu said "vegan option available" We asked what that meant for the salad Nicoise. Waiter said "it is without egg or tuna". I asked if they replaced them with anything else? He said No. I asked if they reduced the price accordingly. He said No. We left and did not eat at either of the hotel's associate restaurants after that! Rest of stay was fine, breakfast excellent and cleaning first class. Would have appreciated better instructions for finding the hotel from the Sea Gate than "the hotel is 60ms away". In which direction? I had to ask a policeman. "60ms left of the gate" would have made it easy.... Taxi transfer from Kotor to speedboat a bit weird. Got a message from the Bozica hotel that morning to say driver couldn't meet us at Sea Gate, we had to find our way to the bus station instead... We had seen taxis in the SG layby so not sure what his prob was... We are able bodied with not much luggage and had Google Maps, but another holiday maker might be a bamboozled by this. Also, we weren't warned that taxi would only take us to Croatian border, and that we'd have to get out, pass thro border on foot with our luggage and wait ten mins on other side for another taxi. Bit inefficient. Bozica hotel lovely if a bit "end of season feel" ie run out of a few things. But loved the spot and had a great time. Sorry to leave.”

Helpful Report

“Good cooperation for questions / queries about the proposed holiday was appreciated this made it easy to facilitate the final decision. The final itinerary was good and informative. The booking process was explained and made easy for required information. Required information boarding passes, transfers and bookings are all provided in good time. President Valamar in Dubrovnik was great with all the facilities you could want. Great experience friendly staff and a good level of service Hotel Marko Polo by Aminess in Korcula ok as a base to explore. Facilities and room tired in need of updating. The room was dark you could easily see bits that needed attention. Bit of a musty carpet smell. The floor flooded in the bathroom when trying to use the shower. Some staff are a bit off-putting and short when asking questions not helpful. Would reconsider a stay here. Corrected transfer time on return leg pick up from hotel was picked up by Jack in plenty of time. Would book again and recommend Balkan. Jack and Kayleigh were good. Overall had a good experience. Croatia was great. Should have checked out Hotel Marko Polo better for the second centre as when there we saw other options.”

Helpful Report

“* Did you feel that your holiday needs and requirements were met? Yes * Was your accommodation/transfers as you had expected? All the accommodation booked was clean and well presented. They were all in good locations for what we wanted to do while we were there. * How was the service provided by Balkan Escape? Lacked a little bit of attention to detail i.e. when we changed our plans to a different island the information pack for the new was never included. The format of the confirmation email of all the different bookings (we were visiting four different locations) could be structured clearer. * Would you book through Balkan Escape again, and would you recommend us to friends/family? We would book through them again and recommend them to friends and family however you should not do this last minute as it takes time to get the itinerary correct. Balkan Escape could offer a wider service by providing a facility to book day trips.”

Helpful Report

“We thoroughly enjoyed our holiday in Croatia and felt that it met our needs... time for the beach as well as to explore the islands a bit. The hotel in Split was satisfactory. It was a bit further away from the centre than we expected and we would have preferred something closer to the centre. The staff were friendly and helpful though. The breakfast was satisfactory, though we would have preferred a bit more choice. The hotel in Hvar town, though very big, met our needs well and the staff were extremely friendly and helpful. Its location was great, as was the view from the bar. The breakfast was amazing. The hotel in Bol was good, but to get to it there was a big hill to climb, so without a car it was not ideal. It had a nice pool, and the staff was very accommodating. The breakfast was fine. All the transfers worked well and made getting around very easy. Overall, we were extremely pleased with the service provided by Balkan Escape. One comment I would make is that we might have preferred more choice of hotels along with advice as to the pros and cons of each. We liked that the holiday was perfectly tailored to our needs, and that is a great strength of Balkan Escape. We would certainly recommend the company to friends who are looking for a tailor-made trip to Croatia. Did you feel that your holiday needs and requirements were met? * Was your accommodation/transfers as you had expected? * How was the service provided by Balkan Escape? * Are there any areas of either the booking process or your holiday that Balkan Escape could improve? * Would you book through Balkan Escape again, and would you recommend us to friends/family?”

Helpful Report

Balkan Escape is rated 4.9 based on 556 reviews