Balkan Escape Reviews

Name: Balkan Escape
Address: Henrith Business Centre, 3 Enterprise Way, Spalding, Lincolnshire
Rating: 4.94

4.9 Rating 686 Reviews

100 %

of reviewers recommend Balkan Escape

Company Reviews

Metrics

Info

About Balkan Escape:

Our aim is to deliver unforgettable holidays to Croatia, Slovenia and Montenegro. Our dedicated and professional travel experts are on hand to offer advice and provide expertise to ensure your holiday is suited to your needs

Visit Website

Phone:

01775719891

Email:

info@balkanescape.co.uk

Location:

Henrith Business Centre,
3 Enterprise Way,
Spalding
Lincolnshire
PE11 3YR

Write Your review

Tell us how Balkan Escape made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Balkan Escape 5 star review on 19th September 2025

Nicola G

Balkan Escape 5 star review on 18th September 2025

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few days in Slovenia. Thought that Slovenia was worth a visit as it offered variety with its interesting city, sea for swimming and picturesque lakes. It is a small country and only 2 ¼ hours flying time. A tailormade solution gave us the itinerary and accommodation with transfers; all organised at fairly short notice. Doing this yourself can at times be a drag. Doing it with the help of an experienced person you can do it quickly and get the right results without any hassle. Dealing with Balkan Escape gave us all this; questions raised were dealt with promptly, and the personal service resulted in the itinerary we wanted. We had good hotels and transfers went smoothly. English is spoken in most places; the people are courteous and the place is clean. Starting at Portoroz we stayed at the Kempinski were service was outstanding as was the food. You can swim in the sea or in the pool. The Kempinski has its own beach concession and the area is on a sandy beach. Do not expect to snorkel as the sand in this area is imported and the sea is not clear. While at Portoroz getting to Piran is easy by bus. There one can enjoy the narrow streets, Venetian architecture, and fish restaurants. Transferring to Ljubljana was only 90 minutes. A visit to the castle, a boat cruise and walks in the centre give you a good feel for the colourful city. There are lots of stalls for eating out as well as good restaurants. Our final stop was on Lake Bohinj staying at the comfortable Hotel Bohinj at Ribcev Laz. The hotel is only a few minutes’ walk from the lake, where you can get a boat trip to the other side and catch the funicular to Vogel ski centre at 1,535 m. The hotel has its own spa and sauna, which is included in the price. There is, of course, ample scope for walking and cycling. A few photos will help paint the picture – we enjoyed our 9-day trip and recommend it and if we were to return will book again with Balkan Escape.”

Balkan Escape 5 star review on 18th September 2023

Helpful Report

“The service we received from Jack was excellent!! He was very informative about our trip and was rapid on response times. The holiday went off without any hitches and Jack made us feel very at ease by giving us some local knowledge as well as sending us all our travel info well in advance. Looking forward to booking with them again! ☺️”

Helpful Report

“Balkan Holidays created the exact holiday we asked for. They took all my input into account, it was one of the best holidays we've had.”

Balkan Escape 5 star review on 15th September 2023

Helpful Report

“Our recent experience with Balkan Escape was extremely positive. All members of staff we dealt with were very helpful, professional and well organised especially Jack Fleming who was our main contact. All communications were very clear and all instructions were easy to understand and everything happened exactly as expected. The whole process was very smooth and we had great confidence at every step of the way that things would happen as advised. We were on a three centre holiday with several transfers, ferries and hotel moves, all of which happened without fail. We stayed at 3 hotels, the first The Neptun in Dubrovnik we were offered prior to traveling as an alternative to our original hotel as there were some roadworks ( without us asking for a change) this was a beautiful hotel and our room and view were fantastic. Breakfast was lovely with lots of options, ( including Prosecco ! Which was a novelty but one that we liked) definitely recommend this hotel and room and worth paying a very small amount extra for a panoramic view . Our 2nd hotel was in Hvar , The Amfora, The hotel itself was lovely and only a 10 minute stroll into the centre. Breakfast was very good with lots of choice ( No prosecco though 😟😂) most other guests said their rooms were great . Our room was not so great We had a standard room with a balcony which faced a small wall and some shrubs ( no view past these) the room layout was badly designed, very small with very little storage, no basic touches such as tea and coffee making facilities that you’d find even in more basic hotels . The worst part of the room design was the bathroom, it was tiny nowhere to put anything.. the shower door opened outwards and so when you opened the door the bath mat moved and all the water dripped out onto the floor and then ran into the bedroom carpet which gave the room a musty smell . There was no way to open the balcony door from the outside and so it had to be left open if you were out on it , being near all the shrubs meant that several mosquitoes/insects came into the room and we got bitten several times in the night. NOTE TO BALKAN ESCAPE: It might be a good idea not to offer these standard rooms at the Amfora as they are really sub standard for the quality of the hotel overall and brings down the experience. Our 3rd hotel was in Split the Splendida. A beautiful boutique hotel it was perfect and very central to everything with only a short walk. The staff at the Splendida were amazing, they couldn’t be more friendly and welcoming and helpful . We had a lovely welcome from Maria who we can’t praise enough and Michaela who was also lovely and helpful. They both made us feel very special, like we were the only guests ( we weren’t the only guests🙂) Nothing was too much trouble. Breakfast was amazing, so well presented and Maria Michaela and the other staff were so attentive ( we were served breakfast it was not buffet style here) it was a lovely experience. We wouldn’t hesitate to use Balkan Escape for a future holiday Many Thanks”

Helpful Report

“Jack and team organised our holiday to Ljubljana then on to lake Bled. The hotel choices were spot on, private transfers arrived on time. We were checked in for the flights, and seats booked. Nothing was too much trouble. I would definitely recommend Balkens for your holidays. Thankyou”

Helpful Report

“The Balkan Escape team organised a fantastic multi centre holiday in Croatia and kept us updated to any travel issues & updates along the way, would definitely book through them again.”

Balkan Escape 5 star review on 12th September 2023

Helpful Report

“Cost effectiveness - excellent Timely/accuracy - excellent Service - excellent On trip support - excellent 5 stars”

Helpful Report

“We really enjoyed our holiday to Croatia. The hotels were ideally situated and were very comfortable with good amenities. Very well organised by Jack of Balkan Escape. We would definitely consider using this travel company again.”

Helpful Report

“Jack was very helpful and efficient and made the whole booking experience extremely easy”

Helpful Report

“Wonderful holiday in stunning locations, Boka Bay and then Durmitor National Park. Jack suggested the hotels and then made the arrangements - very easy to deal with.”

Helpful Report

“Jack and his team provide a superb service, tailoring and amending details of our holiday to fit our specific criteria, sometimes on multiple occasions. There is obviously a passion towards their commitment in delivering the best possible experience for their customers. We would wholeheartedly recommend Balkan Escape to anyone. Our dual-centre holiday to Dubrovnik and Sipan was exactly what we wanted. We utterly fell in love with both areas, and would visit again in a heartbeat.”

Helpful Report

“We booked through Balkan as we wanted to see a as much of Croatia as possible but did not have any ides where to start. Jack was fab at responding to all of my queries and asks throughout the process and managed to achieve exactly what we wanted (even when we didnt really know). The holiday went super smoothly with someone waiting on arrival for us at each location, to take us to the right place. It was perfectly organized. I would highly recommend this company and we will certainly be using again!”

Helpful Report

“Excellent service provided by Jack. The itinerary was very good and overall the choice of hotels, guides and transfers were good For future 1. Walking to hotels from boat fir aged people with two bags on cobbled roads sometimes uphill. Can be a struggle. Luckily I used Uber but I think it would be wise to add use customers accordingly Vegetarian food could have been a problem and none of them had the request on their system. However we managed as I talked to hotels in advance The car Hite idea was much better and easy to get across plus flexibility The above points are minor and would definitely recommend you in future Last but nit least really impressed that Jack was answering emails and calls at the weekend”

Helpful Report

“Can’t fault our experience with Jack at Balkan Escapes. From tailoring our trip, knowing we wanted than better than we did and making it come to life, and being on hand for last min questions when we were away - we had a fabulous holiday and it went seamlessly. Thanks again, we loved Croatia and will definitely be back (and also recommending Balkan Escape to everyone!)”

Helpful Report

“I would highly recommend Balkan Escape. We went to Croatia and stayed in Split, Brac and Dubrovnik and in each place, Jack had listened carefully to our requirements as the hotels were perfect. Our various transfers by both taxi and catamaran ran smoothly and the suggestions for activities were helpful. We were caught up in the UK air traffic control issues and were particularly glad to have used a travel agent, rather than having booked independently as when our flight was delayed overnight, Jack responded immediately and was able to find us accommodation quickly so that this experience was as stress-free as possible. Overall, would definitely recommend Balkan Escape.”

Helpful Report

“Very helpful and delivered the holiday we wanted.”

Helpful Report

“The organisation & communication prior to our holiday was first-class. All our transfers arrived on time (even if the first driver won the grumpy old man award!) & got us to our destinations on time. Both hotels were in a fantastic location & were great in terms of facilities & service. We particularly rated the friendly service in Hotel Piran. We had a superb time in Slovenia & would definitely use Jack again. Highly recommended!”

Helpful Report

“good communication, good suggestions and good response when we had a minor (and not their fault) problem.”

Balkan Escape 5 star review on 29th August 2023

Helpful Report

“I cannot rate Jack at Balkan Escape highly enough. From my initial enquiry, he listened carefully to my brief & came up with a proposed itinerary with three different accomodation options at different price points for a one week, 2 centre holiday in Croatia, combining Dubrovnik & an island. The proposal was quick, well presented and within budget. Crucially, we did not want to stay in a large hotel in DBV, but wanted a boutique hotel with a pool. We stayed at Bova Luxury Rooms, which was spot on, lovely rooms, great pool (shared with Orka Apartments, but never busy), close enough to get the bus or walk into Dubrovnik old town, but close to Lapad for restaurants. The harbourside location will be lovely when the marina works are completed! Jack then suggested Hotel Bozica on Sipan island - again perfect for us. All transfers were seamless and on time. Jack answered all my queries clearly & quickly, & managed to book us the perfect table at the Panorama restaurant by the cable car in DBV when I couldn't get through. I would thoroughly recommend Balkan Escape, and will definitely book through them again.”

Helpful Report

“Balkan Escape provided us a fantastic holiday in Croatia. They combined technology, local knowledge and excellent customer service to efficiently design a bespoke holiday for a family of 5 within our budget. Balkan Escapes come fully recommended as a holiday planner!”

Helpful Report

Balkan Escape is rated 4.9 based on 686 reviews