Balkan Escape Reviews

4.98 Rating 126 Reviews
100 %
of reviewers recommend Balkan Escape
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About Balkan Escape:

Our aim is to deliver unforgettable holidays to Croatia, Slovenia and Montenegro. Our dedicated and professional travel experts are on hand to offer advice and provide expertise to ensure your holiday is suited to your needs

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Anonymous  // 01/01/2019
Very happy with the help we received when booking our holiday to Croatia, & also the handling of the refund due to COVID cancellation. As soon as the situation changes & we feel we are able to travel safely, Balkan escapes will be our first call to book again.
Although we didn't get to go on our holiday, the booking process was very easy with very knowledgeable and helpful staff
I cannot praise Jack enough for all he did in finding the perfect holiday to suit us. The service was similarly exceptional when we couldn’t go. We were refunded promptly for the hotels & transfers and then as promised, refunded a few weeks later for the EasyJet flights. Our emails were always answered promptly and we will have no hesitation in booking with Balkan Escapes again.
Very thorough in providing a custom made holiday to Croatia. Sadly, Covid prevented the holiday from taking place but all details have been saved for a future trip. Refunds were paid promptly and in full once airlines had confirmed the cancelled flights.
Throughout our experience with Balkan we were kept informed and the service we had couldn’t have been better. We were sorry we weren’t able to take our holiday, but wouldn’t hesitate to return to Balkan when travelling is back to normal. A special thank you to Jack.
Sadly, our holiday was cancelled due to covid, so this review is about the planning/booking stage of the holiday. I contacted Balkan Escape in December '19 because my elderly mum wanted a special holiday in Croatia, and I needed specialist advice. Jack at Balkan Escape immediately seemed to 'get' what we were after, and he put together a wonderful package covering Dubrovnic, Korcula and Split. The fact that he could speak with knowledge about the hotels and travel arrangements meant so much, we trusted him implicitly, and were so much looking forward to our holiday. Every time I contacted Balcan Escape I got a reply on the day, and the few changes we made to the itiniary was dealt with swiftly. Our plans were complicated by the fact that my mum was flying in from Oslo, and me from the UK, but Jack had his head around all the flight schedules and possibilities straight away. Extremely curteous, efficient and trustworthy, totally professional. Sadly our holiday was not to be this year, hopefully we will be able to go another time, and will definitely book with Balkan Escape again!
All the team were very understanding and helpful. Nothing in the planning for our holiday was too much trouble, then came Covid. No holiday and no problem at all getting a full credit back to our card. The holiday will be re-instated next year Covid permitting. A brilliant and honorable company to deal with. A real credit to their owners.
Having never visited Croatia we only had a vague idea of where to go but after talking it through with Jack he was able to advise us on the kind of holiday we were looking for. He was very helpful and knowledgeable and we think if we'd booked the holiday independantly we wouldn't have made the right choices for us. Hopefully if the covid situation improves we hope to book the exact same holiday with Balkan Escape for next year. Thanks Jack for all your help and advice, much appreciated!👍
Excellent service even through these awful times. We will be in contact again
Jack was particularly helpful during the Covid period. Great communication and helpful insight into what we might be able to do as an alternative to our original trip. We would definitely book with him again and recommend his services to anyone considering a holiday in the Balkan area.
Very helpful, responsive and informed service throughout - cannot fault in any way.
Jack provided us with a great service, giving good consideration to our needs and requirements and coming up with an itinerary that suited us perfectly. He responded to all questions and enquiries promptly, and fully and made the whole process incredibly easy for us. His knowledge and manner instilled confidence from the start, and I would definitely recommend booking your holiday through Balkan Escapes. We will be using them again!
Having booked a few holidays now through Balkan Escape we have been delighted with the knowledge and advice we have received from the team. It’s refreshing to speak with people who are clearly passionate about they service they give compared to most travel agents I have ever dealt with. We will certainly be returning to them when it comes to our next family holiday. Thank you once again for everything
Superb service. We had a great time in Croatia. Everything taken care of from flights, hotels, transfers, ferries etc. Thank you!
Everything went like clockwork!fantastic, thank you
This was the third holiday that we have booked through Balkan Escape and as always we were extremely happy with all aspects of the holiday. The accommodation and transfers were as we expected and I would definitely recommend Balkan Escape to anybody considering a holiday in Croatia. In all our dealings with Jack he has always been very helpful and informative.
Last week (9 Oct 2019) we went on a four night trip to Dubrovnik and Spilt which we booked through Balkan Escape. From the first enquiry, Jack from Balkan provided an excellent service, swiftly coming up with a number of options for us to consider with regard to our trip which was really useful, with the options all being good value for money and it helped us determine what we wanted our trip to comprise of. The booking process was easy and everything was done by email. The holiday totally met all of our requirements; the accommodation provided was excellent and the transfers that were organized were really good with us being the only passengers in new and very clean and comfortable vehicles. Jack was even able to organize excellent weather for us! In all, the service provided by Balkan was excellent, with no areas required for improvement and we would certainly use them again and recommend them to other travellers. Thanks for an epic holiday!
We had a wonderful holiday.This was due to the effort and organalisational skills of your Jack Fleming
.Everything went according to plan from transfers and porters.
We would have no hesitation in using the services of your company again
Alex Barclay
This company booked us an amazing 3 hotel trip to Croatia
The Kompas in Dubrovnik
The Vitar in Bol
The Lemom Garden in Brach
All 3 were fantastic!
I would highly recommend Jack to book your trip
He was amazing
And I will be booking through them again
Our holiday was a 3 site holiday of Split, Korcula and Dubrovnik. We were delighted with all 3 destinations. All hotels were of a high standard of comfort and cleanliness and all staff were helpful and friendly. They were all situated within easy reach of the main attractions.All flights and transfers went like clockwork, apart from last taxi transfer on the last day to Dubrovnik airport, but this was resolved by the hotel staff. We were very happy with the personal service we received from Jack Fleming. He went out of his way to answer any of our questions before we left. Our holiday exceeded our expectations and we would not hesitate to use Balkan Escape again, and would recommend the company to family and friends.
Balkan Escape is rated 4.98 based on 126 reviews