Balkan Escape Reviews

Name: Balkan Escape
Address: Henrith Business Centre, 3 Enterprise Way, Spalding, Lincolnshire
Rating: 4.93

4.9 Rating 554 Reviews

100 %

of reviewers recommend Balkan Escape

Company Reviews

Metrics

Info

4.9

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About Balkan Escape:

Our aim is to deliver unforgettable holidays to Croatia, Slovenia and Montenegro. Our dedicated and professional travel experts are on hand to offer advice and provide expertise to ensure your holiday is suited to your needs

Visit Website

Phone:

01775719891

Email:

info@balkanescape.co.uk

Location:

Henrith Business Centre,
3 Enterprise Way,
Spalding
Lincolnshire
PE11 3YR

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Balkan Escape 5 star review on 8th November 2024

Rebecca P

Balkan Escape 5 star review on 31st October 2024

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A bit late writing this review as went to Croatia in July. Jack was great in creating an itinerary that suited the family needs. Suggestions for activities and how to book were very useful (although not included). Transfers and accommodation were suitable although at one point we had to make our own way to the port in Split and this was quite awkward as we didn’t know which terminal exactly we were to be at. So not great with all the luggage. Accommodation was great. I would have no hesitation booking through Balkan Escape again”

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“Excellent efficient and friendly service, would definitely recommend and use again.”

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“We can Highly Recomend Balkan Escape, Jack & team provided a 5 star service from listening to our ideas & then tailoring a package to suit our requests, every step of our Holiday to Montenegro & Split was covered very smoothly, all transfers were on time and were an amazing service. All correspondence was prompt, professional, clear & extremely helpful, super reliable so we had absolutely no worries when we were away we were able to just relax as planned because every part of our holiday was planned to perfection. I would definatley book with Balkan Escape again as I know you could trust Jack & Team to put together a great holiday trusting them if any issues arose whilst abroad they would be dealt with promptly & professionally to make sure you were happy, safe and looked after by such a friendly thorough company. Thank you for your fabulous service 😀”

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“Very helpful and professional”

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“We booked our honeymoon through Balkan Escape. Our trip was a multi destination tour in Croatia. From start to finish Jack and the team were extremely helpful and knowledgeable. We loved the suggested itinerary during the booking process as that gave us ideas on how to spend our time. We also loved the options of hotels to choose from when booking. Once on our honeymoon arriving at the airport destination we were met by our private transfer driver who was lovely, chatty and full of local knowledge. When it came to our ferry transfers during our trip everything went well. Unfortunately, on our transfer to depart Korcula to go onto Dubrovnik the ferry company had to cancel due to high winds but Jack was quick to find a solution and made all the arrangements. I would highly recommend using Balkan Escape to friends and family and wouldn’t hesitate to use their services again! I would suggest in the future it would be helpful to know the hotel check in times as each time we had a transfer we arrived early at the hotel (although not a huge issue as the hotel looked after our baggage). I would also suggest to future guests that they made aware that Croatia still seems to prefer using cash in a lot of places. We had used a preloaded euros travel card but found a large number of places liked cash and we had only taken a set amount of cash with the view of using a card. Otherwise we had an absolute fantastic honeymoon! Thank you!”

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“I have recently visited slovenia which was organised by Balkan Escape's. All the team were so very helpful, the two centre holiday to Ljubljana and lake bled was fantastic, had such a great time, flights, hotels and transfers were perfect. Can't thank you enough for all your recommendations re hotels, restaurants and places to visit....”

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“The holiday was wonderful. The accommodation in all three locations was very good with all staff incredibly friendly and helpful. I feel 5 nights in Zadar was slightly too many for us as we felt the city quite small but we had the hire car so ventured around the area a bit more than we thought we would need to. The service from Balkan Escapes was excellent, with good communication throughout and all plans detailed very well. I would certainly recommend them to others looking to travel to this area.”

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“Very good customer experience. Everything worked really well. Instructions were very clear.”

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“Jack was excellent. He quickly understood what we wanted and provided a number of options and suggestions. The whole process was very smooth. In Croatia, the holiday went exactly as planned and all the services chosen worked seamlessly. I highly recommend Balkan Escapes.”

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“We were very impressed with both the knowledge and service we received prior to our holiday and also during the trip. Unbeknown to us our ferry was cancelled due to the weather. Jack phoned us, having already spoken to the driver collecting us informing us of the change of plans. New arrangements were made, and we were emailed tickets for the changed route. This was all by 8.30am on a Sunday morning. Our trip was fantastic and we had no issues with any of the arrangements. I would thoroughly recommend Balkan Escapes, and we will definitely use them for any future trips.”

Helpful Report

“Balkan Escape put together a wonderful two-centre package for us, visiting both Montenegro and Croatia. The communication throughout the process was excellent. Both locations were stunning and the recommended accommodation excellent. The organised private transfers were also very comfortable. Thankyou Balkan Escape for organising a zero-hassle and beautiful holiday for our family. We would certainly use you again.”

Helpful Report

“Our two centre holiday in Croatia, arranged by Balkan Escape, was tremendous. As a small group, the company was extremely responsive to our requests and found a trip within our budget. We had a weather issue during our trip that meant our boat transfer was cancelled and Balkan Escape made alternative arrangements swiftly and with no fuss - which meant we could thoroughly enjoy our last night in Split. We all commented that had we not had Balkan Escape behind us, we would have had a very difficult time.”

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“We were really pleased to find a company specialising in Croatian holidays, as we had never visited before. From our first phone call they were very helpful, listening to our requirements and came up with an excellent itinerary for a 2 centre holiday (Split and Dubrovnik). Flights, hotels, hotel transfers and catamaran ferry from Split to Dubrovnik were all part of our package and it was up to us to choose and organise day trips from the many suggestions they gave us.”

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“The whole trip to Split and Dubrovnik was efficiently arranged for our maximum convenience and enjoyment. Airport transfers, ferry, superb hotels all awaiting our arrival,ensuring timely stress free transfer and travel. Thank you to all the team for organising such an enjoyable holiday. We highly recommend Balkan Escape for quality and efficiency and we will definitely be back in touch for next year!”

Helpful Report

“One of the best organised holidays we’ve ever had. Our frequent changes of plan and ideas didn’t appear to phase them. We were always treated with courtesy and a willingness to share their expert knowledge and enthusiasm. The hotels were all excellent and all very different. Three boutique hotels and one large smart hotel in Dubrovnik. The transfers were seamless, taxis arrived on time and we had some very interesting conversations with the drivers.. We have already recommended Balkan Escape to many of our friends. Nina and Charles”

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“We recently used Balkan Escapes to help us plan a 15-night holiday in September 2024 across 3 locations in Croatia. Their knowledge of Croatia, contacts and links helped to allow us to successfully refine our holiday requirements. As part of this Balkan Escapes provided us with various holiday options which, taking their advice, resulted in a successful mix of locations, activities and places to stay. We were very pleased with the quality and locations of all the hotels/apartments that we stayed at. The holiday booking process was made so much easier by the fact that Balkan Escapes organised our flights, transfers by taxi and ferry and provided the very useful Trip Plans app. Despite the holiday being across 3 Croatian locations it went seamlessly because Balkan Escapes booked provided all the necessary documentation. The staff at Balkan Escapes, particularly Jack, were a pleasure to deal with, and we felt that they had our best holiday interests at heart. We would not hesitate to recommend Balkan Escapes to anyone looking to holiday independently in Croatia. Jackie Loudoun”

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“Balkan Escapes made our holiday a lot less stressful than our usual book it yourself effort. Jack informed us of changes to the itinery promtply when there were flight delays and ferry changes which were all outside of their control and the tranfer bookings they made were great. As far as the choice of hotels was concerned asgain these were good selections for the locations that we'd chosen All in all made it a very smooth experience, as the whole "sorting issues out" while you're supposed to be relaxing is a pain and it was nice to have somebody else do it.”

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“From our initial contact with Balkan Escape they were very friendly and thorough with prompt and timely communication, especially when discussing options for our stay. The holiday we decided on was well organised for this two centre stay. Firstly in Kotor ,Montenegro and then Dubrovnik, Croatia before flying home via Dubrovnik airport with transfers all set up for us for our two centre stay. Initially things didn't get off to a great start with our transport on the initial pick up arriving late but all in all things went very smoothly from there and it certainly didn't detract from the great time we had. The hotel choices offered via Balakan Escape were great and in a ideal locations for us. We couldn't have been more pleased and would have no hestitation in recommending Balkan Escape to arrange your holiday especially if you are intending to stay in multiple locations and take all the hassle out of arranging things.”

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“From my first contact with Jack I felt confident that we would be well looked after. He put forward a plan and gave us choices of islands and hotels, at no time did we feel pressured into booking. We had an amazing holiday and when one ferry was cancelled Jack rang our taxi driver and we were diverted to a different port so that we could get to the next island that same day. All arrangements went extremely smoothly and I will be recommending Balkan Escape to my friends.”

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“Very well organised holiday, perfectly suited to the requirements of myself and my brother. Everything went to plan and we had a fabulous time.”

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Balkan Escape is rated 4.9 based on 554 reviews