Balkan Escape Reviews

4.98 Rating 131 Reviews
100 %
of reviewers recommend Balkan Escape
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
2 - 3 Hours
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About Balkan Escape:

Our aim is to deliver unforgettable holidays to Croatia, Slovenia and Montenegro. Our dedicated and professional travel experts are on hand to offer advice and provide expertise to ensure your holiday is suited to your needs

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Anonymous  // 01/01/2019
Having suffered a second cancellation of our holiday, we decided to ask for a refund which was dealt with professionaly and received by the specified date. At all times over the last year and a half we were kept up to date with what was happening and can only say that we were looked after in all respects. We fully intend to book another holiday, once the picture is clear, and will do so through Balkan Holidays without hesitation. I would not hesitate to recommend Balakan Holidays on the basis of the treatment we have received.
We are very satisfied with the correspondence we have had from the company. Jack has , at all times, been friendly, courteous, knowledgeable, informative and helpful. We would be more than happy to use the company again in the future.
Even though our holiday couldn't happen in the end, our experience was really good. The itinerary looked great and was really helpful to help plan the trip. Communication throughout has been excellent too and we were kept informed of latest travel updates. When it was clear the holiday couldn't take place, refund was organised promptly. Really gutted we couldn't make it to Croatia in the end, but will be back to book with Balkan Escape when the world looks a bit more normal
We have booked several holidays with Balkan escape ,we have never been disappointed with Jack Flemmings arrangements ,Its always a pleasure to chat with Jack he has lots of advice .and hopefully we will be booking a holiday in the near future.
We were so looking forward to our holiday to Croatia which was wonderfully arranged for a triple destination, unfortunately cancelled due to Covid-19. We had great service and advice from Balkan Escapes and received a credit chucker which we unfortunately couldn't use, but we were refunded promptly by Bacs. We are hoping to do this trip in 2022 and will definitely come back to Balkan Escapes. Their advice on Croatia was great and would definitely recommend then. 5 star service.
Very happy with the help we received when booking our holiday to Croatia, & also the handling of the refund due to COVID cancellation. As soon as the situation changes & we feel we are able to travel safely, Balkan escapes will be our first call to book again.
Although we didn't get to go on our holiday, the booking process was very easy with very knowledgeable and helpful staff
I cannot praise Jack enough for all he did in finding the perfect holiday to suit us. The service was similarly exceptional when we couldn’t go. We were refunded promptly for the hotels & transfers and then as promised, refunded a few weeks later for the EasyJet flights. Our emails were always answered promptly and we will have no hesitation in booking with Balkan Escapes again.
Very thorough in providing a custom made holiday to Croatia. Sadly, Covid prevented the holiday from taking place but all details have been saved for a future trip. Refunds were paid promptly and in full once airlines had confirmed the cancelled flights.
Throughout our experience with Balkan we were kept informed and the service we had couldn’t have been better. We were sorry we weren’t able to take our holiday, but wouldn’t hesitate to return to Balkan when travelling is back to normal. A special thank you to Jack.
Sadly, our holiday was cancelled due to covid, so this review is about the planning/booking stage of the holiday. I contacted Balkan Escape in December '19 because my elderly mum wanted a special holiday in Croatia, and I needed specialist advice. Jack at Balkan Escape immediately seemed to 'get' what we were after, and he put together a wonderful package covering Dubrovnic, Korcula and Split. The fact that he could speak with knowledge about the hotels and travel arrangements meant so much, we trusted him implicitly, and were so much looking forward to our holiday. Every time I contacted Balcan Escape I got a reply on the day, and the few changes we made to the itiniary was dealt with swiftly. Our plans were complicated by the fact that my mum was flying in from Oslo, and me from the UK, but Jack had his head around all the flight schedules and possibilities straight away. Extremely curteous, efficient and trustworthy, totally professional. Sadly our holiday was not to be this year, hopefully we will be able to go another time, and will definitely book with Balkan Escape again!
All the team were very understanding and helpful. Nothing in the planning for our holiday was too much trouble, then came Covid. No holiday and no problem at all getting a full credit back to our card. The holiday will be re-instated next year Covid permitting. A brilliant and honorable company to deal with. A real credit to their owners.
Having never visited Croatia we only had a vague idea of where to go but after talking it through with Jack he was able to advise us on the kind of holiday we were looking for. He was very helpful and knowledgeable and we think if we'd booked the holiday independantly we wouldn't have made the right choices for us. Hopefully if the covid situation improves we hope to book the exact same holiday with Balkan Escape for next year. Thanks Jack for all your help and advice, much appreciated!👍
Excellent service even through these awful times. We will be in contact again
Jack was particularly helpful during the Covid period. Great communication and helpful insight into what we might be able to do as an alternative to our original trip. We would definitely book with him again and recommend his services to anyone considering a holiday in the Balkan area.
Very helpful, responsive and informed service throughout - cannot fault in any way.
Jack provided us with a great service, giving good consideration to our needs and requirements and coming up with an itinerary that suited us perfectly. He responded to all questions and enquiries promptly, and fully and made the whole process incredibly easy for us. His knowledge and manner instilled confidence from the start, and I would definitely recommend booking your holiday through Balkan Escapes. We will be using them again!
Having booked a few holidays now through Balkan Escape we have been delighted with the knowledge and advice we have received from the team. It’s refreshing to speak with people who are clearly passionate about they service they give compared to most travel agents I have ever dealt with. We will certainly be returning to them when it comes to our next family holiday. Thank you once again for everything
Superb service. We had a great time in Croatia. Everything taken care of from flights, hotels, transfers, ferries etc. Thank you!
Everything went like clockwork!fantastic, thank you
Balkan Escape is rated 4.98 based on 131 reviews