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Balkan Escape Reviews

4.9 Rating 392 Reviews

100 %

of reviewers recommend Balkan Escape

Company Reviews

4.9

Based on 392 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About Balkan Escape:

Our aim is to deliver unforgettable holidays to Croatia, Slovenia and Montenegro. Our dedicated and professional travel experts are on hand to offer advice and provide expertise to ensure your holiday is suited to your needs

Visit Website

Phone:

01775719891

Email:

info@balkanescape.co.uk

Location:

Henrith Business Centre,
3 Enterprise Way,
Spalding
Lincolnshire
PE11 3YR

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Balkan Escape 5 star review on 11th October 2023

Balkan Escape 5 star review on 1st October 2023

Balkan Escape 5 star review on 1st October 2023

Balkan Escape 5 star review on 25th September 2023

Balkan Escape 5 star review on 22nd September 2023

Balkan Escape 5 star review on 22nd September 2023

Balkan Escape 5 star review on 22nd September 2023

79

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great advice given by Jack on where to stay, based on our requirements. Took care of all the travel, transfer and accommodation arrangements and provided a comprehensive tailor made itinerary. Exemplary service throughout. Thank you”

“Very enjoyable 10-day stay in Dubrovnik and Sipan island. Everything went smoothly for flights, transfers and accommodation. Thank you to Jack for all help and advice.”

“We had booked a 10 day multi-centre trip in Croatia and Montenegro covering Split, Dubrovnik and Kotor Bay. Jack from Balkan Escapes spent a lot of time providing numerous different itineraries and hotels til I found what best suited what we wanted to do. All travel documents and info were sent through and everything was arranged perfectly. We had numerous different transfers between hotels, cities and countries and they all arrived on time in modern vehicles with English speaking drivers and dropped us off exactly where we needed to be. The accomodation recommended was great and the trip was absolutely perfect and Croatia has become one of my favourite countries!. We had one issue in Kotor where the hotel had been taken over by Hyatt and we were put in a room that we hadn't booked and when I contacted Balkan Escapes about it they immediately offered to help pay for an upgrade which was fantastic customer service. I genuinely cannot recommend them enough and will definitely be using them again. Highly recommended”

Balkan Escape 5 star review on 25th September 2023

“The agency that put the trip together for us is very professional and thorough. We enjoyed the holiday, but were disappointed by lack of quality service and rudeness of some people. Most of all the taxi driver who met us at the airport who requested a tip as a first approach and ranted incoherently throughout the journey. Croatia is beautiful, but it's unreasonably expensive with no good value for money. You are not made to feel welcome. We recommend Balkan Escape as tour operator, but not Croatia as worthy destination.”

“With no experience or knowledge of Croatia, we booked a holiday through Jack at Balkan Escapes. He/they planned a 2 week September holiday for us taking into account our interests, offering a choice of hotels and suggestions for activities/trips in a 3 centre holiday (Split, Korcula and Brac). All the hotels, transfers, ferries and suggestions worked well and we thoroughly enjoyed our trip. Would recommend and use again.”

Balkan Escape 5 star review on 22nd September 2023

Balkan Escape 5 star review on 22nd September 2023

Balkan Escape 5 star review on 22nd September 2023

Balkan Escape 5 star review on 22nd September 2023

Balkan Escape 5 star review on 22nd September 2023

“Balkan Escape delivered a superb holiday. They stayed in touch throughout the holiday to help with any issues such as the knock-on effects of a flight delay. It was good to know they were there.”

“We loved our ten days in Split, Brac and Hvar. Everything was booked and organised exactly as we wanted and Jack’s initial advice was invaluable. From booking to the holiday itself, everything was stress free and the service was great.”

“Best organised company I have travelled with !! Everything about the holiday was brilliant hotels especially the one on korcula .The transfers all there on time .The ferry bookings .Extremely well done would and already have recommended them to a friend Thank you for a great holiday”

“* Did you feel that your holiday needs and requirements were met? Yes * Was your accommodation/transfers as you had expected? yes * How was the service provided by Balkan Escape? Excellent * Are there any areas of either the booking process or your holiday that Balkan Escape could improve? Maybe location of hotel in Split, wrong side of the city, lots of uber Taxi's * Would you book through Balkan Escape again, and would you recommend us to friends/family? Definitely”

“Jack helped us plan our stay to get the most out of our holiday which was brilliant. Travel arrangements were great, private transfers by Connecto worked extremely well, hotels in super locations with friendly, helpful knowledgeable staff which made getting about a pleasure. We had an excellent time in Croatia, lovely super food, friendly people and great country which we thoroughly enjoyed.”

“Just perfect. Huge thanks to Jack & the team”

“I found Balkan Escapes online. I e mailed Jack with our ideas and he put together a trip for us, I changed my mind a couple of times , but he always replied promptly addressing the details I was unsure about. We really enjoyed our two centre holiday in Split and Dubrovnik. Taxi was waiting for us at airport as arranged and we were swiftly delivered to hotel. Hotel Civtat was family run with friendly staff. It was just as described in the information. We usually walked down into Split, but invariably caught a taxi back as it was uphill all the way…cost about €7. Perhaps the only downside of the location was that there were no bars or restaurants in the area, other than the hotel itself. We enjoyed the 4 hour ferry trip to Dubrovnik , arrangements went smoothly. Hotel Neptun had lovely location outside Dubrovnik town, several restaurants and pools to choose from. We particularly enjoyed the boardwalk into Lapad, where there were lots of restaurants. We had a problem with our taxi to the airport…this was no one’s fault, it was a serious accident, but this was dealt with exceptionally efficiently by Jack. We would not hesitate to book again with Balkan Escapes.”

“A few days in Slovenia. Thought that Slovenia was worth a visit as it offered variety with its interesting city, sea for swimming and picturesque lakes. It is a small country and only 2 ¼ hours flying time. A tailormade solution gave us the itinerary and accommodation with transfers; all organised at fairly short notice. Doing this yourself can at times be a drag. Doing it with the help of an experienced person you can do it quickly and get the right results without any hassle. Dealing with Balkan Escape gave us all this; questions raised were dealt with promptly, and the personal service resulted in the itinerary we wanted. We had good hotels and transfers went smoothly. English is spoken in most places; the people are courteous and the place is clean. Starting at Portoroz we stayed at the Kempinski were service was outstanding as was the food. You can swim in the sea or in the pool. The Kempinski has its own beach concession and the area is on a sandy beach. Do not expect to snorkel as the sand in this area is imported and the sea is not clear. While at Portoroz getting to Piran is easy by bus. There one can enjoy the narrow streets, Venetian architecture, and fish restaurants. Transferring to Ljubljana was only 90 minutes. A visit to the castle, a boat cruise and walks in the centre give you a good feel for the colourful city. There are lots of stalls for eating out as well as good restaurants. Our final stop was on Lake Bohinj staying at the comfortable Hotel Bohinj at Ribcev Laz. The hotel is only a few minutes’ walk from the lake, where you can get a boat trip to the other side and catch the funicular to Vogel ski centre at 1,535 m. The hotel has its own spa and sauna, which is included in the price. There is, of course, ample scope for walking and cycling. A few photos will help paint the picture – we enjoyed our 9-day trip and recommend it and if we were to return will book again with Balkan Escape.”

Balkan Escape 5 star review on 18th September 2023

Balkan Escape 5 star review on 18th September 2023

Balkan Escape 5 star review on 18th September 2023

Balkan Escape 5 star review on 18th September 2023

Balkan Escape 5 star review on 18th September 2023

Balkan Escape 5 star review on 18th September 2023

Balkan Escape 5 star review on 18th September 2023

Balkan Escape 5 star review on 18th September 2023

Balkan Escape 5 star review on 18th September 2023

“The service we received from Jack was excellent!! He was very informative about our trip and was rapid on response times. The holiday went off without any hitches and Jack made us feel very at ease by giving us some local knowledge as well as sending us all our travel info well in advance. Looking forward to booking with them again! ☺️”

“Balkan Holidays created the exact holiday we asked for. They took all my input into account, it was one of the best holidays we've had.”

Balkan Escape 5 star review on 15th September 2023

Balkan Escape 5 star review on 15th September 2023

Balkan Escape 5 star review on 15th September 2023

Balkan Escape 5 star review on 15th September 2023

“Our recent experience with Balkan Escape was extremely positive. All members of staff we dealt with were very helpful, professional and well organised especially Jack Fleming who was our main contact. All communications were very clear and all instructions were easy to understand and everything happened exactly as expected. The whole process was very smooth and we had great confidence at every step of the way that things would happen as advised. We were on a three centre holiday with several transfers, ferries and hotel moves, all of which happened without fail. We stayed at 3 hotels, the first The Neptun in Dubrovnik we were offered prior to traveling as an alternative to our original hotel as there were some roadworks ( without us asking for a change) this was a beautiful hotel and our room and view were fantastic. Breakfast was lovely with lots of options, ( including Prosecco ! Which was a novelty but one that we liked) definitely recommend this hotel and room and worth paying a very small amount extra for a panoramic view . Our 2nd hotel was in Hvar , The Amfora, The hotel itself was lovely and only a 10 minute stroll into the centre. Breakfast was very good with lots of choice ( No prosecco though 😟😂) most other guests said their rooms were great . Our room was not so great We had a standard room with a balcony which faced a small wall and some shrubs ( no view past these) the room layout was badly designed, very small with very little storage, no basic touches such as tea and coffee making facilities that you’d find even in more basic hotels . The worst part of the room design was the bathroom, it was tiny nowhere to put anything.. the shower door opened outwards and so when you opened the door the bath mat moved and all the water dripped out onto the floor and then ran into the bedroom carpet which gave the room a musty smell . There was no way to open the balcony door from the outside and so it had to be left open if you were out on it , being near all the shrubs meant that several mosquitoes/insects came into the room and we got bitten several times in the night. NOTE TO BALKAN ESCAPE: It might be a good idea not to offer these standard rooms at the Amfora as they are really sub standard for the quality of the hotel overall and brings down the experience. Our 3rd hotel was in Split the Splendida. A beautiful boutique hotel it was perfect and very central to everything with only a short walk. The staff at the Splendida were amazing, they couldn’t be more friendly and welcoming and helpful . We had a lovely welcome from Maria who we can’t praise enough and Michaela who was also lovely and helpful. They both made us feel very special, like we were the only guests ( we weren’t the only guests🙂) Nothing was too much trouble. Breakfast was amazing, so well presented and Maria Michaela and the other staff were so attentive ( we were served breakfast it was not buffet style here) it was a lovely experience. We wouldn’t hesitate to use Balkan Escape for a future holiday Many Thanks”

“Jack and team organised our holiday to Ljubljana then on to lake Bled. The hotel choices were spot on, private transfers arrived on time. We were checked in for the flights, and seats booked. Nothing was too much trouble. I would definitely recommend Balkens for your holidays. Thankyou”

“The Balkan Escape team organised a fantastic multi centre holiday in Croatia and kept us updated to any travel issues & updates along the way, would definitely book through them again.”

Balkan Escape 5 star review on 12th September 2023

“Cost effectiveness - excellent Timely/accuracy - excellent Service - excellent On trip support - excellent 5 stars”

“We really enjoyed our holiday to Croatia. The hotels were ideally situated and were very comfortable with good amenities. Very well organised by Jack of Balkan Escape. We would definitely consider using this travel company again.”

Balkan Escape 5 star review on 12th September 2023

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Balkan Escape is rated 4.9 based on 392 reviews