Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.38

4.4 Rating 791 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“as ordered”

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“Very good service”

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“badges great, thx. I need an invoice though and have been chasing this for two weeks now-can one not be emailed to me?”

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“Quality product & quick shipping. Website is fairly good but I wish you were told you had successfully added something to your cart.”

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Thank you for leaving your feedback! Your recommendation is definitely something we will think about adding. We hope we can be of use to you in the future.

“Great end product! I did find the website quite frustrating when trying to create the same badge for difference names. It was also a shame that we were missing a badge too where we needed them quite urgently.”

Helpful Report

Thank you for taking the time to give us this feedback. We are disappointed to hear you were missing a badge from your order. We’re usually known for our quality of service and therefore are sorry that we didn’t live up to those expectations here. Our customer services team is always available if you need help with directions through the website, we can talk you through the easiest method of processing this type of order. You can contact us through email at customerservices@badgemaster.co.uk, alternatively, you can call us on 01623 723112. We look forward to being of service to you in the future.

“The badge is of excellent quality, but it definitely took too long to get here in comparison to the time listed. I understand that the covid situation may have made it harder to deliver with expediency, but the listed timeframe should be amended to reflect that.”

Helpful Report

Hi William, thank you for sharing your feedback and bringing your experience to our attention. Our customers are the heart of our business, and we understand you’re feeling disappointed about the length of delivery in this case. We have unfortunately had some technical issues with our website in trying to update this information and are currently in the process of getting this resolved. We’re sorry we’ve not been able to meet your expectations this time, we really do hope we will be of service to you in the future.

“Good quality and serivce”

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Thank you for taking the time to give us this feedback. We look forward to being of service to you in the future!

“Badges were lovely, robust, and on the whole very good but the names were a little small and not easily recognisable.”

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“Badge arrived in good time and was very well made”

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Thank you Pauline! We are super glad to hear you are happy with your order, thank you for taking time out of your day to leave us a review.

“Very happy with the products provided.”

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Hi Nicky, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“The badge arrived promptly. The design was accurate and exactly as requested. We were requested to supply proof of NHS Status only after ordering, which was an unwelcome delay. We believe this should have been achieved prior to ordering. We accept that proof is necessary however, as mentioned, we had expected this process have been necessary prior to accepting our order and money. This would negate the need for refunds to be made necessary in cases where NHS status could not be obtained. However the badge appears perfectly fine.”

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“Easy to order items and arrived quickly and in good condition”

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“Excellent quality with really sharp details”

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“Received the just as advertised Good”

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“Quality badges but very slow to arrive will allow twice as long next time”

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“Delivery was a lot longer than expected. But badge was good quality and suitable for the purpose. I wish I had gone for the pin badge as the one I have is hard to pull apart. But overall very happy.”

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“Excellent badge - liked the magnetic fastener. My only criticism was that it took longer to receive than I had hoped.”