MORI Reviews

Name: MORI
Address: PL35 Pall Mall Deposits, 124-128 Barlby Road, London, City of London
Rating: 4.84

4.8 Rating 25,364 Reviews

97 %

of reviewers recommend MORI

4.8

Based on 25,364 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1112

Anonymous

Anonymous // 01/01/2019

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English

“Fast delivery, and helpful service but high prices and impossible to find thing in browser. Very bad browsing experience and I have been shopping online from food to all clothes, toys, etc for years, am quite experienced. It is a shame, the site could be so much more user friendly.”

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Posted 4 years ago

“I bought Igor Splash Nautico Lined wellies for my 5 year old. I have to say the service was fast and wellies were good quality but unfortunately so narrow and tight that my girl couldn't get her foot in although we bought the boots a size up but unfortunately had to be returned.”

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Posted 4 years ago

“Descriptions not always hat accurate but fast delivery.”

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Posted 4 years ago

“Ordering went smoothly, delivery was late (Royal Mail very busy) the parcel was very well wrapped when it arrived however one of the bath crayons was broken.”

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Posted 4 years ago

“Really handy and good product to keep the liquid warm or cold, and like the design too, except the sipper material”

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Posted 4 years ago

“Great site, good quality products and quick delivery”

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Posted 4 years ago

“Well packaged, arrived on time.”

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Posted 4 years ago

“Very slow with delivery, customer services not very helpful”

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Posted 4 years ago

Hello, Thank you very much for leaving a review. I have looked into your order as I was disappointed to read that your delivery was slow, something we go the extra mile to avoid, by sending all orders using tracked services from reliable couriers and working 7 days a week to pick and pack them. I can see that you placed your order on Black Friday weekend at 10pm on the Sunday night using our Standard 3-6 Working Day service, and that you enjoyed Free Delivery on your order. Your order was then dispatched the very next day and arrived with you on the Friday morning, the 5th Working Day. Usually Royal Mail do deliver within 48 hours but were unfortunately a little slower this week due to Black Friday, albeit still within the 6 days advertised on the website. Hopefully you can see, from our speed of dispatch, even on the busiest weekend of the year, that we do provide a service you can rely on to come back to, and that we do see you at KIDLY again soon. Just to say as a final note that we do also offer a Premium serivce whereby you can place an order by 6pm to receive it the very next day. James

Posted 4 years ago

“I love the quality of kidly label clothes, however the sizing of the dresses is very strange! I got 0-6 month one on sale year and a half ago for my newborn at the time, she’s 17month now, 86cm tall 10kg in weight and that dress only fits her now. With the change of the design (adding a pocket) I hoped they fixed the sizes and got 2-3yr one as that’s what she wears in all other brands. Well to say she won’t be wearing that dress for at least 2years is an understatement. The 3-4yr size one big enough for an 8yr old!”

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Posted 4 years ago

“I love the aesthetics of the paci. Given that my baby is Danish it, the Scandinavian design reminds me of home. However my daughter did not quite get a hang of them as she is used to the Chicco orthodontic pacis that run a little bit smaller.”

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Posted 4 years ago

“I did receive all of the order. It is for a Christmas gift so we haven’t actually operated the bottle yet. But I’m looking forward to my grand baby opening her gift. Get back to me after Christmas. I hope we all have safe holidays. I’m very worried.”

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Posted 4 years ago

“The article purchased is great 👍 However a few problems with my delivery, my first issue was resolved quickly and professionally. However the parcel was not delivered although claimed it was the next day delivery driver asked me to accept parcel for flat above same number with an A, I explained it was mine! But love the product, suggest extra care when addressing. I would use you again.”

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Posted 4 years ago

“Great first experience but the second time around was anything but . The order was 'lost' between being marked as despatched and arriving at Royal Mail. To be fair, Customer Services were easy to contact and offered to send a replacement via DPD if the original didn't show on Royal Mail's tracking system the following day. This was both reasonable and reassuring. And false. The next day I was told the item was not available, out of stock. All they could offer was the option of ordering something else if it didn't materialise before the original delivery date and a patronising 😢 emoji. The following day the item still didn't show and Customer Services immediately accepted it had gone missing and issued a full refund within minutes - even telling me I could keep the original item should it turn up. Again being fair, Customer Services did, patronising emoji aside, do all they could reasonably be expected to do - except fulfil my order!”

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Posted 4 years ago

“Easy order servivce, but disappointed my order arrived a day later than advised.”

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Posted 4 years ago

“Product is great but very slow delivery. I was not aware when ordering that it could take up to two weeks, and it did.”

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Posted 4 years ago

Hello Jan, Thanks for taking the time to leave us a review and I am very sorry that your delivery took a while to reach you. I have looked into this, as it really is unusual for us to deliver late to our customers, even with the recent pandemic-related delays that carriers are experiencing across the globe. Unfortunately, and this applies to your order, Royal Mail, for a couple of weeks recently, did not send vans big enough to cope with our current volume of parcels. As a result they were leaving parcels in our warehouse for a day or two until they could catch up. The good news is we spotted this pretty quickly and took action. Royal Mail are now picking up every parcel from us, every day, so this shouldn't happen again. Just to make sure we are back to our high standards of service, we are now sending EVERY Royal Mail parcel via their tracked service. It is a little faster and also gives us and you more peace of mind as we can both fully track the journey. I do hope this somewhat explains your late delivery this time and provides some assurance that this is a very rare occurrence when shopping wih us. I do hope to see you back at KIDLY soon. James

Posted 4 years ago

“Used once. Use search engine to fine a dinosaur lamp. Photo of lamp was great does give you the size as not set with anything else.”

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Posted 4 years ago

“Never received the wellies. Not sure why, something to do with royal mail apparently. Did receive a refund quickly and customer service was good. Just a shame as waited 2 weeks for them and now don't have any in stock.”

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Posted 4 years ago

“Went to place an order but when i got to the check out i saw the outragous delivery charges! $25!! extortionate”

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Posted 4 years ago

Hello Paul. Thank you for taking the time to leave a review. I'm so sorry we are having to charge $25 to ship to the US right now. Unfortunately our carrier is charging us $79 per parcel right now. This COVID surcharge is necessary, they tell us, due to the increased costs of flying and the limited flights available, so we are in fact heavily subsidising their costs to keep it somewhat affordable for customers to continue to order from us. We feel your pain Paul, but save shutting down our US website we don't have any other options other than to wait it out. I hope this explains things a little and we hope to bring shipping costs down as soon as it becomes viable.

Posted 4 years ago

“The product itself is great. Price was cheaper than elsewhere (once delivery was added, it was cheaper by about £1/£2) which is why I thought I'd order here, this was my first ever order. Delivery was very slow. Despatch took 3 days I think which was fine, I paid for standard 3/6 days delivery for £3. Customer service could have advised that they were experiencing delays of up to 14 days (either at the time of order or when contacted) as it was only on the second contact with them that they advised this. I appreciate the delay was with royal mail but it would be frustrating if someone had ordered something as a present and didn't get it in time due to this.”

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Posted 4 years ago

“I have had good customer service from Kidly but two weeks on from my shipping email, I still haven’t received my items!”

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Posted 4 years ago

MORI is rated 4.8 based on 25,364 reviews