MORI Reviews

Name: MORI
Address: PL35 Pall Mall Deposits, 124-128 Barlby Road, London, City of London
Rating: 4.84

4.8 Rating 25,365 Reviews

97 %

of reviewers recommend MORI

4.8

Based on 25,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product arrived promptly but was damaged. Arrived the day before my Sons birthday so had to give it to him damaged.”

Helpful Report

Posted 5 years ago

Hello Jon, I am so sorry to read that your gift arrived damaged, Becca, from our Customer Support team, has popped you over an email about this. For future reference, if you ever have an issue please don't settle for it; do hop onto live chat on our website. It's open from 7am-11pm every day of the year and the team are super speedy at helping out and resolving issues James

Posted 5 years ago

“Great stuff but I was sent brown leggings not the russet coloured "rubber" I ordered so that's annoying cause I'm not going to the post office at this point to send them back but I would like the right pair”

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Posted 5 years ago

“Really good service however, had a look and even with the sales the booms were cheaper on Amazon.”

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Posted 5 years ago

Hello, Thank you for taking the time to leave us a review. Just a note to say, that we do monitor prices on competitor websites on a daily basis, to help us offer fair prices to our customers, but, it's not the easiest process to stay on top of, even daily, so to plug the gap, we offer a price match service if our customers ever spot the difference before us. In future, please feel free to pop onto the live chat while shopping with us and let us know about a price you've found that you'd like us to match. There are a few exceptions, but we've laid it all our here to be as clear as possible. https://help.kidly.co.uk/kb/before-placing-an-order-with-kidly/do-you-price-match James

Posted 5 years ago

“I love the website and the choice of products, unfortunately I was disappointed receiving my comotomo bottles as the box was quite marked and one of the bottles had some black dirt on it. Nothing major I have washed them, but a bit disappointing for fairly expensive baby bottles!”

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Posted 5 years ago

“My box arrived all wet and the OMY xl poster were damaged we had to throw it away, i didn't return back... Its the shipping companies responsibility. Apart from that everything perfect. Thank you”

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Posted 5 years ago

“Shoppers in the US please realize that shipping takes weeks to get here from the UK. I am still waiting for gifts ordered on Dec. 3rd. Kidly must have shipped the parcel by boat. Customer service person seemed lovely when I contacted her but says there is no tracking available on my package. I wish I had realized this before I ordered. Still hopeful my gifts arrive before the holiday.”

Helpful Report

Posted 5 years ago

Hi Amy, Thanks for leaving a review with us. I do hope you receive your order in time for Christmas 🤞 Just to point out, I know you ordered on the 3rd December (which does seem a good amount of days before the Holidays) but our cutoff for Standard Delivery to the US before Christmas on our website was 1st December as the Standard, untracked, service you selected can take 3 weeks to arrive (by air & ground, not boat, I promise!). For future reference, we do also have a Premium shipping service to the US, which is faster (but not fast enough, we are working on it). This service delivers to the US in 4-7 working days. I hope your order all works out for you and wish you and your family a happy holidays. James

Posted 5 years ago

“Kidly as a whole is a wonderful site full of amazing things, and every toy or shoe we have bought from here has been brilliant, but I do continually find the own brand clothing disappointing. The printed cotton pjs are so cute, but they were as stiff as anything when they arrived- even if one wash was all it took to soften them I don’t want to spend my money trying to find out, and I fear they would fade. The other pjs I’ve bought from there have faded after a few washes- they are still nice but look like we’ve had them for much longer than we have.”

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Posted 5 years ago

“Item that was ordered was wrong. Right invoice but wrong item. The correct item has now arrived but no invoice. But don't worry all's well and my little grandson has got his birthday present albeit three days late. Thank You......”

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Posted 5 years ago

“The fabric for the ribbed kidly leggings is a little thin. Delivery was quite slow.”

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Posted 5 years ago

“The product was great, and well received as a granddaughter birthday gift. However the shipping agent delivery person left the package in the recycle bin in the garden. Someone was in the house all that day and didn’t get a knock on the door or ring on the doorbell, Had I not double checked that it had been received after I got the delivered notification email , and asked the family to check the front garden to see if it had been left anywhere there they discovered it in the recycle bin which was due to be picked up next day! Not good!! Spoiled the surprise as well!”

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Posted 5 years ago

“The shoes arrived quickly, returning them was easy. BUT after a week I still hadn't had a refund so tried to contact KIDLY and they have an infuriatingly slow message service and no phone number to call. So it took 15 minutes to get a response to my single question where it would have been a 1 minute phone call.”

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Posted 5 years ago

“fast delivery, but the box was opened when it arrived... so poor package..”

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Posted 5 years ago

“Fast and efficient delivery. I got a beautiful wet suit for my 3month old.i ordered the 3-6month size but it was slightly too tight and awkward to put on and take off. Lovely shop.”

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Posted 5 years ago

“I received the wrong order and annoyingly there was no phone number to ring. There was however a live chat which was helpful. I never received my item in the end as it was then out of stock, so overall a disappointing experience.”

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Posted 5 years ago

“Whilst I'm very happy with the items I purchased, I was very disappointed about the amount of plastic wrapped around the products and I believe you can do better with more sustainable forms of packaging. Please ditch the single use plastic packaging.”

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Posted 5 years ago

Hi Sarah. Thanks for the feedback. You are absolutely right to pick up on packaging. We are obsessed with minimising our negative environmental impact here. Just to put your mind at rest the infill you mentioned is not single use plastic and is fully biodegradable. Here is more info on the plastic: "The Opus Bio biodegradable cushions can be reused, recycled in the appropriate waste stream, or recycled through composting Opus R recycled film uses post consumer waste plastic to minimise the amount of unsustainable virgin plastic being used and going to landfill" Please rest assured that we take great care in choosing protective yet sustainable packaging. You may be interested to read a little about our efforts here. https://www.kidly.co.uk/about/going-green I hope this helps explain our choice of packaging and that we see you back at KIDLY again soon. James

Posted 5 years ago

“Range of products is innovative and prices reflect this. Delivery and online purchase process is outstanding BUT, not offering gift wrapping is a major oversight. My rating (3 star) reflects this otherwise this would have been an easy 5 (star)”

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Posted 5 years ago

“I loved the cardboard box used on deliveries and was disappointed to receive the goods in a plastic bag this time.”

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Posted 5 years ago

“The product I bought is ok. Too many marketing emails. The tone of the emails is irritating.”

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Posted 6 years ago

“The toy I ordered was beautiful - exactly as described and the perfect gift for a 1 year old. The child loves it and has played with it non-stop. I was slightly disappointed by how battered and broken the box was when it arrived however. Luckily nothing was damaged inside but it wasn’t ideal as a gift.”

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Posted 6 years ago

“The ordering and delivery process were very easy and the quality of the products are good, however the packaging of one of the products was damaged and another had something sticky on it - like a sticker had been taken off but the packaging hadn't been cleaned.”

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Posted 6 years ago

MORI is rated 4.8 based on 25,365 reviews