MORI Reviews

Name: MORI
Address: PL35 Pall Mall Deposits, 124-128 Barlby Road, London, City of London
Rating: 4.84

4.8 Rating 25,361 Reviews

97 %

of reviewers recommend MORI

4.8

Based on 25,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Some items I’ve bought have come completely different than the picture they advertised”

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Posted 4 years ago

“I am very impressed with the company and the product. The mini kitchen is excellent quality and looks beautiful and it's so handy that it folds down for ease of storage. My daughter hasn't opened it yet and played with it because it is for her birthday, in April. There is only one thing I am very disappointed about, there were lots of smudges on the silver paint in the sink area. They look like they happened during the manufacturing process. I wasn't happy about it at all, but I couldn't face returning and replacing it. I would have expected better from this company. If it wasn't for that, I couldn't fault it.”

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Posted 4 years ago

“Such an amazing brand! It has everything you need”

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Posted 4 years ago

“Cute, but they make so much noise when they’re on, constantly squeaking and they smell so rubbery. Hoping after a few more wears it’ll get a bit better but they’ve been worn about 5 times now and no improvement yet!”

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Posted 4 years ago

“Over wall wood quality products although some of them are poor quality”

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Posted 4 years ago

“I have been a customer for awhile now and in the past I would haven given 5 star review. As the customer service is really excellent. They go above and beyond. But as I stated in my jelly shoe review I'm surprised you would stock an item under your own brand which has such bad environmental credentials. I know you do a lot to encourage green living and this has led me to lowering my review.”

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Posted 4 years ago

Hello and thank you for your lovely comments about the team. Regarding your environmental concerns, we share these. Like you, we care about the planet our kids will inherit. Our strategy at KIDLY is to always take the sustainable route, if we can. Unfortunately this isn't yet possible across all products we like to offer our customers, especially at the affordable price range we target. To mitigate this, we also focus on manufacturing high quality things (we keep the affordable price tag because we sell direct to you, not via any wholesale partners) with the hope that they’ll last longer and be handed down or given away. James

Posted 4 years ago

“Product range is great, delivery is slower than others sites but I didn’t mind waiting.”

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Posted 4 years ago

“Like the product but the quality should be better, especially the insert. Also the packaging is very poor. It really does need improvement.”

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Posted 4 years ago

“Generally very good. Second to none great products. The best site for baby bits by far. Return process slow - I have had to chase a number of things...but we are in a pandemic so maybe its that.”

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Posted 4 years ago

“Returned as they were far too small unfortunately.”

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Posted 4 years ago

“I liked the concept of their business but I'm unimpressed by the products I bought”

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Posted 4 years ago

“Lovely products”

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Posted 4 years ago

“Customer service is excellent but the product was very disappointing. The first one was faulty..and so was the replacement one so we just got a refund, didn't want to chance another one.”

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Posted 4 years ago

“People at Kidly are polite and easy to explain problems too but still awaiting contact back”

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Posted 4 years ago

“Your company seems very helpful and child friendly but I am disappointed with my purchase and have returned it”

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Posted 4 years ago

“Easy to order and pay.”

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Posted 4 years ago

“Quick delivery”

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Posted 4 years ago

“The product arrived but the box was completely broken. Not happy as this was meant as a gift and I can’t as the box containing the product is not presentable.”

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Posted 4 years ago

“Sadly there was no option for a gift message - thought an option was going to pop up, but then the order was confirmed. Leaving this review to warn others.”

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Posted 4 years ago

Hello Stephanie, Thank you for taking the time to leave a review. I'm pleased to let you know that the ability to add a gift message has now been aded to the site. I hope this helps with any future purchases. James

Posted 4 years ago

“Quirky but products inside poor quality”

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Posted 4 years ago

MORI is rated 4.8 based on 25,361 reviews