Name: MORI
Address: PL35 Pall Mall Deposits, 124-128 Barlby Road, London, City of London
Rating: 4.85

“I never received my order because of Evris yet again terrible service. It has now been returned to you and the £20 sleepsuit deal has ended so I can't make my purchase again without it costing me more + paying for postage again. Please reconsider using a better courier!”

Helpful Report

Posted 3 days ago

Hi Francesca, Thank you so much for your patience and for giving us the chance to put things right. We’re really sorry for the difficulties you experienced with delivery—and we completely understand how frustrating that must have been. We’re pleased to confirm that a replacement order is now on its way to you, and we’ve done our best to accommodate your courier preference too. If there’s anything more we can do to support you, we’re just a message away. Warmest wishes, The MORI Customer Care Team

Posted 1 day ago

“Product broken”

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Posted 5 days ago

Hi Laurie, Thank you so much for your kind words—and for giving us the chance to put things right. We're so pleased we could organise a replacement that suits your little one, and we hope they’re soon wrapped up in all the comfort they deserve. If there’s ever anything else we can do to help, we’re just a message away. Warmest wishes, The MORI Customer Care Team

Posted 1 day ago

“If I could give a minus score I would. more used to be such a great company however something has changed and it is now beyond hopeless. Last year ai ordered over a hundred pounds of baby clothes and was sent an assortment of ladies underwear and a few baby items mostly in the wirong size. I bought two baby jackets two weeks ago and despite endless emails saying they will arrive today there is still no sign if them and I am now told they are lost. Communication is A1 so there is no one to speak to. I have resorted to open ping a case with my credit card but wish I had never made the purchase and certainly will not touch them again.”

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Posted 1 week ago

Dear Jane, Thank you for sharing your feedback. I'm very sorry to hear about this situation with the sizes being wrong. I can assure you this feedback will be shared with our Warehouse Manager. For your information, our Customer Care Team Supervisor is currently handling this case with you via email. I just wanted to reach out over here as well to let you know we're aware of your case and reviewing its resolution. I appreciate you highlighted this, so that we can continue improving as a company, as your satisfaction is our main goal. If you require any further assistance, please let us know. We wish you a great rest of your day. Kind regards, William

Posted 3 days ago

“Received the wrong colour! Should have been warned off the company by the previous review. Terrible service, now left without a gift for a godson’s birthday.”

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Posted 1 week ago

Dear Letisha, We’re so sorry to hear about your experience; especially when choosing something special for your godson. That’s not the kind of moment we ever want to fall short on. I truly apologize for this inconvenience. One of our dedicated Customer Care Team members has already reached out to you directly, and we’d love to hear back so we can make things right for you. I'd like to also share with you that we have offered you a solution. May I please kindly ask you to check your email and spam folder in case it was sent there and reply back to us? If there’s anything we can do to help, please don’t hesitate to let us know. Kind regards, William

Posted 3 days ago

“Kidly was a better brand. Understood parents realities. Had good and fair returns policy and free. The changes aren’t called out at time of purchase and now I have to pay £2.95 for return and within a small window. I fear part of what made kidly good is gone. It had a friendly personality. Pity. Shant be using mori again. RIP kidly.”

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Posted 3 weeks ago

Hello Kate, We’re truly sorry your experience didn’t meet expectations, especially after loving Kidly’s friendly service. Your feedback is so important to us as we work to bring the best of both brands together. We’d love the chance to welcome you back to KIDLY by MORI and give us a chance to prove we are good. Thank you for sharing your thoughts and helping us improve. Warm Regards, The MORI Team

Posted 2 weeks ago

“I’ve never had such a poor online shopping experience as I did with Mori. My order arrived with two incorrect items — not what I ordered at all. I contacted customer service (despite their promised 48-hour SLA, which they failed to meet) and was sent a generic response telling me to return or exchange the incorrect items… at my own cost. I was being asked to pay return postage for items I didn’t even order. It gets worse. When the exchange finally arrived, it was still the wrong item. Even more baffling, the incorrect item was labeled as the correct one - clearly a packing or labeling issue on their end. All in all, a completely frustrating and disappointing experience. Poor service, poor handling, and absolutely no accountability. I won’t be shopping with Mori again.”

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Posted 3 weeks ago

Thank you for contacting BabyMori, I’m truly sorry to hear about your experience—it’s incredibly disappointing to know that our service fell short of your expectations. That’s absolutely not the experience we want for you, and I sincerely regret any frustration or inconvenience this has caused. We’d love the opportunity to make things right. Please reach out to our Customer Care team via live chat or email, and we’ll do everything we can to assist you. Your feedback is important to us, and we want to ensure you feel valued and supported. Again, I deeply apologize for this situation, and I truly appreciate you bringing it to our attention. Please don’t hesitate to get in touch—we’re here to help. Best regards, Mori Customer Care

Posted 2 weeks ago

“Unfortunately Mori is not what it used to be. The quality of products has gone down hill and the sizing has become a lot smaller. I was a member of the sleep club for almost 3 years, with two children on it for the last 10 months or so but was repeatedly ignored when I tried to get in contact with someone to discuss my questions about quality and sizing. Instead of anyone getting back to me they just cancelled my subscription. Nothing like the old days of fantastic customer service. Not entirely sure what’s going on but it’s so disappointing. Getting our Mori parcels every month used to be such an exciting moment.”

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Posted 1 month ago

Thank you for for Contacting Mori Customer Care, I’m truly sorry to hear about your disappointment, and I sincerely appreciate you taking the time to share your experience. It’s incredibly frustrating to feel unheard, especially after being a loyal Sleep Club member for nearly three years, and I deeply regret that your interactions with us haven't reflected the high standards of service we strive to uphold. Your concerns about product quality, sizing changes, and communication issues are absolutely valid, and I sincerely apologize that reaching out didn’t result in the support you deserved. I’ve shared your feedback with our team, and they will be following up to discuss this further. Your loyalty means so much to us, and we want to ensure your concerns are addressed properly. Again, I’m truly sorry for any disappointment, and I appreciate your patience. Please don’t hesitate to reach out if there’s anything else we can do to assist. Best regards, Grant

Posted 1 month ago

“I usually love mori sleep suits (zip and button ones) but this experience has been quite upsetting. I received the button sleepsuit, however, it was broken - one of the buttons were not made properly. usually I would contact them immediately, but my husband had already made my son wear the item (our own fault). I didn't find it a big deal until my son got poked by the back of the button clip (im not sure im explaining it correctly) and got hurt.”

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Posted 3 years ago

“The item is not the correct size”

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Posted 3 years ago

“The products at baby Mori are great, but DO NOT subscribe to the sleep club. They didnt send us the Christmas set of pyjamas we were supposed to get and completely forgot about our subscription. Not worth the money.”

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Posted 4 years ago

“Quality of headwear and baby cellular blanket was very cheap. Material is looking ugly after first wash.”

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Posted 4 years ago

“Ordered next delivery was not sent and caused huge inconvenience and no explanation - really disappointing”

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Posted 3 years ago

“Bad review unfortunately due to the waiting & shipping time. I used Mori to buy presents for a baby shower, as I heard so many wonderful comments about the quality of the products. So I bought all the presents and paid extra for them to be gift wrapped. I placed the order on the 4th July, paid 30 euro for shipping which was estimated to arrive est. 5-10 working days from dispatch. The baby shower was on the 17th July, and by the 14th I still hadnt received anything. So I write their customer service and Im told the order wasnt sent yet (10 days later!) as not all items (4 on my shopping list) could not be gift wrapped. They didnt contact me after I placed the order to say this, they waited for me to write rather than be proactive. I would have much rather received the items on time and gift wrapped them myself, than not have the items at all. They ultimately missed the deadline of delivery, items arrived on July 21st, 17 days after I placed the order (!) and they didnt seem to care - as still as of today i didnt receive a reply to their last email and Ive not been offered any kind of support. Very disappointing experience all round, as a first time customer I wont be coming back nor would I recommend them to friends with families.”

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Posted 4 years ago

“Showing discounts, allowing the discounts to come off, and then removing it at the last minute is not good service. I understand this is an algorithm, but it should be VERY clear if a code has Ts & Cs at the point of selection.”

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Posted 3 years ago

“After spending just shy of £9 of gift wrapping id expect the package to protect the extra purchase. Im not sure how its expected that a cardboard box will survive transit within a paper bag.”

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Posted 4 years ago

“Never received the product”

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Posted 3 years ago

“Constant emails as soon as youve brought something even though Ive unsubscribed, 15 today alone.puts you off buying from again. Edit ~ in reply to Mori leaving a reply I dont even use the same email for my buying so Im unsure of how you can state 4 thats absolutely not true at all. Ive had another today at 12.39pm.”

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Posted 4 years ago

“Extremely poor customer service. Tried live chat, email and telephone to get a gift card added within 10 mins of submitting order. Mori didn’t respond and posted out two separate presents a week later with no details of who had sent them.”

Helpful Report

Posted 1 month ago

Dear Silas Bartlett, I’m truly sorry for the frustrating experience you’ve had, and I completely understand how disappointing it must have been to try multiple channels without receiving a timely response. That’s not the level of service we strive to provide, and I sincerely regret the inconvenience caused. It’s especially frustrating that your request to add a gift card wasn’t addressed, and that the presents were sent out separately without sender details—I can imagine how confusing that must have been. Please know that your feedback is extremely valuable, and I will ensure it’s shared internally so we can improve our processes and responsiveness. Again, I sincerely apologize for the inconvenience, and I truly appreciate your patience. Best regards, MORI Customer Care

Posted 1 month ago

“It took nearly three weeks for my order from MORI to arrive. I couldn’t wait that long, so I ended up purchasing similar items from H&M instead. While MORI’s package was still in transit, I received two separate H&M orders—placed a week apart—both delivered well before MORI’s. I reached out to MORI customer service multiple times requesting to cancel my order, explaining that I no longer needed the items, but they consistently and politely declined.”

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Posted 1 month ago

Dear Irina Mikhina, I’m truly sorry for the delay with your order and for the frustration it caused. Waiting nearly three weeks is far from ideal, and I completely understand why you needed to find an alternative solution. I also regret that we weren’t able to accommodate your cancellation request despite your multiple attempts to reach out. I understand how disappointing it must have been to see other orders arrive well before ours, especially when the items were no longer needed. Your feedback is invaluable, and I’ll be sure to share this internally as we continuously look for ways to improve our processes. I sincerely apologize for the inconvenience and truly appreciate your patience. Best regards, Mori Customer Care

Posted 1 month ago

“Sadly I won’t be using Mori again , the pyjamas I ordered for my grandson never arrived , I had a picture of them thrown on someone else’s doorstep ! On contacting yourselves I was made to feel I was being dishonest because I had no idea how to sign a disclaimer and return it . I will stick with my usual stores in the future , which is a shame as I’ve always been pleased with previous orders that did arrive to my address !!”

Helpful Report

Posted 1 month ago

Dear Sharon Gillespie, I’m truly sorry for the experience you’ve had, and I completely understand your frustration. It’s incredibly disappointing that your grandson’s pyjamas never arrived as expected, and I can only imagine how upsetting it must have been to see them at someone else’s doorstep instead. I also regret that the process for resolving this felt difficult and that you were made to feel anything less than valued as a customer—we never want that to happen. Please know that was never our intention, and I sincerely apologize for any distress caused. Our team has already been in touch regarding this matter, and in order to finalize the resolution, we do require the completed forms that were previously shared. Once those are completed, we’ll be able to move forward with the next steps. If you need any guidance, I’d be happy to help. Again, I truly regret that this experience hasn’t reflected the level of service you’ve come to expect from us. I appreciate your past support, and I’d love the chance to make things right. Please let me know how I can assist further. Best regards, Mori Customer Care

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

MORI Reviews