MORI Reviews

Name: MORI
Address: PL35 Pall Mall Deposits, 124-128 Barlby Road, London, City of London
Rating: 4.85

4.9 Rating 25,350 Reviews

97 %

of reviewers recommend MORI

4.9

Based on 25,350 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1112

Anonymous

Anonymous // 01/01/2019

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English

“Wrong item sent twice and still waiting on a resolution nearly 3 weeks later. Due to go on holiday next week and still no rash vest.”

Helpful Report

Posted 2 days ago

Hi Georgina, We’re truly sorry again for the experience you’ve had—being sent the wrong item not once, but twice, is incredibly frustrating, especially with your holiday just around the corner. We want you to know that your replacement order is now in place, and we’ve asked our warehouse team to personally check the contents before dispatch to ensure everything is absolutely correct this time. We’re really grateful for your patience while we’ve worked to make things right, and we’re doing everything we can to ensure your new rash vest arrives as soon as possible. Warmest wishes, The MORI Customer Care Team

Posted 1 day ago

“I was happy that exchanges for a different size were free but I still ended up paying for the original delivery, plus a return fee when the second pair of shoes still didn't fit. This has put me off buying from Mori again.”

Helpful Report

Posted 2 weeks ago

Dear Eva, Thank you so much for sharing your experience with us. We’re truly sorry to hear about the frustration you faced with the sizing and the unexpected fees. We completely understand how disappointing this must have been, especially when you were hoping for a smooth and easy exchange process. Your feedback is very important to us, and we genuinely regret that this has put you off from shopping with Mori. Please know that we’re always working to improve our service, and your comments will help us do better. If you ever decide to give us another chance in the future, we’d be delighted to welcome you back and make your experience a positive one. If there’s anything else we can do to help or if you’d like to discuss this further, please don’t hesitate to reach out. Thank you again for your honesty and for giving us the opportunity to improve. Team Customer Care, Baby MORI

Posted 2 weeks ago

“Received the wrong item on the sleep club membership. I emailed five days ago, still waiting for a response which is a shame as I’ve been a sleep club member almost two years and I’ve never had an issue. Its disappointing not to hear back from customer service! Hoping this reaches someone! Otherwise the products are amazing quality and well worth the investment!”

Helpful Report

Posted 3 weeks ago

Thank you for contacting BabyMori, I’m truly sorry to hear about your experience—it’s incredibly disappointing to know that our service fell short of your expectations. That’s absolutely not the experience we want for you, and I sincerely regret any frustration or inconvenience this has caused. We’d love the opportunity to make things right. Please reach out to our Customer Care team via live chat or email, and we’ll do everything we can to assist you. Your feedback is important to us, and we want to ensure you feel valued and supported. Again, I deeply apologize for this situation, and I truly appreciate you bringing it to our attention. Please don’t hesitate to get in touch—we’re here to help. Best regards, Mori Customer Care

Posted 3 weeks ago

“Very disappointed with the experience with Mori! Sent the wrong colour scooter twice in the end ordered with another company and got the correct scooter within 24hours.”

Helpful Report

Posted 1 month ago

Hello David, We’re truly sorry to hear about your disappointing experience with Mori. This is not the service we aim for, and never would we want any of our customers to go through. We sincerely apologise for not meeting your expectations and for any trouble this caused. Your feedback is very important to us, and we’ll be sharing it with our team to help prevent this from happening again. If you ever consider giving us another chance in the future, we’d be grateful for the opportunity to make things right and provide you with the service you deserve. Thank you for sharing your experience and helping us improve. Warm Regards, Team MORI

Posted 2 weeks ago

“I didn't get my parcel”

Helpful Report

Posted 1 month ago

Thank you for contacting Baby Mori, I’m so sorry to hear that your parcel hasn’t arrived—I completely understand how frustrating this must be. To assist you as quickly as possible, please reach out to our Customer Care team via chat (by selecting the chat icon in the bottom right corner of our site) or by emailing us at hello@babymori.com. Our team will be happy to investigate the issue and work toward a resolution for you. I sincerely regret the inconvenience, and I truly appreciate your patience. Please don’t hesitate to get in touch—we’re here to help! Best regards, Baby Mori

Posted 1 month ago

“The products received are really lovely. HOWEVER, part of the order was placed with "Gift wrap" Which would have been lovely and fitting to the product, had the goods been packaged for shipping correctly - Gift wrap was a battered box ?? But WORSE still, I had a bespoke towel with name embroidered, arrive a few days later WITHOUT the paid for gift wrap! and THEY GOT THE NAME WRONG! ?? They did despatch a replacement, and again without the gift wrap. I was offered a 10% discount on next purchase which is something! However I receive 10% discount codes via e-mail marketing! The towel arrived with a lovely card enclosed hoping our baby would sleep well in their new sleeping bag! it was a towel.....”

Helpful Report

Posted 8 years ago

“Poor quality/cheap packaging but the delivery was perfect, website easy to use and the product was amazingly soft”

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Posted 7 years ago

“The Mori double zip onesie I bought looked pretty & the fit was good. But the quality is poor! It started pilling within 3 washes - if you have a baby, you know how many times you need to change a baby & wash clothes. Showing significant wear & tear in just a couple of wears is a shame.”

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Posted 3 years ago

“Did not receive order confirmation or shipping confirmation, so I had to email to check up on it.”

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Posted 4 years ago

“In all honestly, paying £40 for 2 onesies (on sale) that I could have bought on Carters for £8, the least I was expecting was a nice box to gift these in. I got a paper bag mailer. Not very premium feel.”

Helpful Report

Posted 2 years ago

“This was my first purchase of a Mori front opening sleep suit. To great disappointment, only after one wash, the threads on the front little pocket came loose and the pocket was broken. The retailer that I purchased the sleep suit from contacted Mori as this is clearly a manufacturing defect. It has been over a week, no follow up or reply from Mori. It is disappointing and ironic considering Mori's branding as a high quality luxurious children's clothing.”

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Posted 5 years ago

“Great product - if on the large side - terrible customer services /support”

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Posted 5 years ago

“Unfortunately I was unable to return products due to change from kidly to mori. But I did receive prompt communication.”

Helpful Report

Posted 1 month ago

Thank you for contacting BabyMori.com I’m really sorry for the difficulty you faced in returning your items. I completely understand how frustrating this must have been with the transition from Kidly to MORI, and I regret that it impacted your ability to complete your return. I do appreciate you highlighting the prompt communication, and I’m glad we were able to assist in that regard. Your feedback is truly valuable, and I’ll make sure it’s shared internally so we can continue improving our processes. Please don’t hesitate to reach out if there’s anything else I can do to help. Again, I sincerely apologize for the inconvenience, and I appreciate your understanding. Best regards, Mori Customer Care

Posted 1 month ago

“Poor customer service and lack of communication regarding an error on my order. Having ordered online their online shipping address form inputted incorrect data for my postcode. I noticed and emailed straight away, before the order was processed, however they processed it regardless. There is no way to call or chat online and you cant cancel the order.”

Helpful Report

Posted 4 years ago

“Good initial process but went down hill? The MORI brand is great on initial viewing and the product itself is really soft and very well made. The service up to post purchase was great - then came the product deficiencies - essentially due to the way they are made "apparently" the product actually begins to bobble and look tatty within a matter of wears - our little one has worn an item for 3 nights and its already looks like a garment that is months old and over used. The bobbling and the fact that the bobbles take up other materials from clothes make the fabric essentially look dirty. We tried to address this with MORI directly only to be told firstly, that this is how their products are and because of the way they are made they will always do this (which is simply not good enough for the price of the items) and secondly, the suggestion from MORI to fix the problem is to buy another one of their products and see how we get on with that one? I didn't find this as an acceptable support for a customer - instead of trying to fix the problem or try a solution - they recommended we spend more money and accepted that their products are defective and not marketed as such. Not good enough for a brand were 2 garmets are over £100!”

Helpful Report

Posted 8 years ago

“the order did not accept my shipping address and instead shipped to my billing address. I submitted a note to customer service 10 minutes after I created the order. I received a generated confirmation of the change request with a promise to address it within 48 hours. It's been 4 days and I have still not heard anything. Now I'm going to have to pay to mail this across country. I'm sorry but I don't think I will be buying anything from you again”

Helpful Report

Posted 3 years ago

“Slow order processing and limited ability to follow up. Only quality retailer that doesn't offer expedited delivery. UPDATE on the reply: no it was not processed or shipped and if it was, then there is a communication issue because I never received confirmation. Also I ordered at least three times this past year and none of the times you had expedited delivery. It can't happen I ordered three times in peak. The quality of the product is good which is why I order but its okay to acknowledge a shortcoming in your offering and improve it. In peak is when people need expedited delivery the most so your excuse doesn't even make sense from a customer experience perspective. Just acknowledge and fix it rather than make excuses and give false information.”

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Posted 4 years ago

“Mobile website is terrible. Windows appear over pages, click on the window and it affects the page. Mobile pay forced down your throat. Almost gave up in frustration”

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Posted 6 years ago

“Refund wasn’t made. I had the chase up for them to do so.”

Helpful Report

Posted 1 month ago

Dear Dilek Aygun, I'm really sorry that you had to chase up your refund—that's far from the seamless experience we want for you, and I completely understand how frustrating it must have been. I truly regret the delay, and I appreciate your patience while this was sorted out. Your feedback is important, and I’ll make sure it’s shared internally so we can work on improving our processes moving forward. Again, I sincerely apologize for the inconvenience, and I appreciate you bringing this to our attention. If there’s anything else I can do to assist, please don’t hesitate to reach out. Best regards, Mori Customer Care

Posted 1 month ago

“Ordered next day delivery as my wife desperately needed a pregnancy support band. It was sent via royal mail tracked 48 hour delivery despite paying the premium for next day delivery.”

Helpful Report

Posted 3 years ago

MORI is rated 4.9 based on 25,350 reviews