MORI Reviews

Name: MORI
Address: PL35 Pall Mall Deposits, 124-128 Barlby Road, London, City of London
Rating: 4.84

4.8 Rating 25,357 Reviews

97 %

of reviewers recommend MORI

4.8

Based on 25,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1112

Anonymous

Anonymous // 01/01/2019

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English

“Nice product but it comes without tags so doesn't look great if your giving it as a gift (like I was planning to)”

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Posted 2 years ago

“I love baby Mori clothing and delivery is quick however their returns process is long and outdated! emailing customer services to request a return, wait for response blah blah blah. It’s a real hassle. At Many other shops you log into your account online, select the items that you would like to return and you can send it immediately.”

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Posted 2 years ago

“Snood is good but hat is disappointing”

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Posted 2 years ago

“Regularly buy items from Kidly as usually good quality and offer things that are a bit different from the high street”

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Posted 2 years ago

“Backpack: expensive but well made; my granddaughter loves it. Activity suitcase: Generally good but one of the letter tiles (L) had no magnet and therefore wouldn't stay in place. Particularly disappointing as this is one of the letters in my granddaughter's name!”

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Posted 2 years ago

“Ordered a tribike for my daughters Xmas, it arrived in good time but very disappointingly there was a faulty axel sent with the bike so cue a very upset little girl on Xmas morning. Got in touch with customer service and they have been very nice but they can't do anything without getting a video of the daily to discuss with the manufacturer........... Seems like she will have outgrown the trike part before she is able to use it......”

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Posted 2 years ago

“I have not received it yet so can't say.”

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Posted 2 years ago

“Some products were great, others had broken parts”

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Posted 2 years ago

“Order arrived prior to Christmas. Delays due to strikes. Kept in contact well. This was reassuring.”

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Posted 2 years ago

“I was disappointed that the 3-5 day delivery seems to only go on day 5, and then with a Royal Mail problem this blew out for delivery. As the family were staying with family in Scotland at the time, the item was not delivered until the day after they left to return home to London, so we are now faced with an extra mail charge to get it to London. The birthday girl still has not received her present”

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Posted 2 years ago

Hello Anne, I am so sorry your order took 8 working days to arrive and that you had to then re-ship the item to your family. It's too long and I know that is extremely frustrating. Unfortunately between your order being placed and delivery there were two Royal Mail strike days (which is really four days of disruption taking into account backlogs piling up). To your point that it took us 5 days to dispatch, this I'm afraid is also due to the strikes as in addition to Royal Mail not delivering to customers, they also do not collect from retailers like us, so, although we did pick and pack your order shortly after we received it, it wasn't collected until day 5. It's honestly very frustrating for us too. The result is our usual 2-4 day delivery becomes 6-8 days. I am so sorry about this . Please do rest assured that this is not normal KIDLY service and once the strike action is over this week we will be back to our usual high levels of service. James

Posted 2 years ago

“Lovely selection for children, but I was sent the wrong hobby horse (a unicorn instead of a horse). Don't have time before Christmas to deal with an exchange unfortunately....”

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Posted 2 years ago

“The timeliness of the Kidly experience was detracted from by the delivery not being effected according to instructions, so that my granddaughters' Christmas present was left on my doorstep and not in a safe place.”

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Posted 2 years ago

“Can't comment as still waiting for delivery of an order placed 28th November...”

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Posted 2 years ago

Hello Sharon, I'm so sorry you haven't received your order yet. On checking the tracking it shows that Royal Mail tried to deliver on the 8th December and are currently holding it at your local collection point. If you need anything further from us, please do not hesitate to pop onto live chat on our website where a member of the team will be happy to help. James

Posted 2 years ago

“Ordering experience fine however goods still not received. Appreciate this is through post office strike but nevertheless this, unfortunately, reflects on Kidly.”

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Posted 2 years ago

Hello John, I am so sorry that you haven't received this order yet. It has been too long and I know that is extremely frustrating. Unfortunately between your order and today there have been no less than six Royal Mail strike days (which is really twelve days of disruption taking into account backlogs piling up that they don't have capacity to collect or deliver). We do feel confident though that all orders placed will arrive for Christmas, as we are seeing the success rate of deliveries at the usual high Royal Mail standards, it's just the timings are slow and erratic due to the strikes and ensuing backlogs after strike days. Please don't worry. If your order has not arrived by the 21st we will send it again, subject to availability, via a next day courier. Please simply let our live chat help team know. Please accept my apologies once again. I do hope your order arrives soon but please do let us know if not and we will help. James

Posted 2 years ago

“Not received my order due to Royal Mail strike.”

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Posted 2 years ago

Hello Judith, I am so sorry that you haven't received this order yet. It has been too long and I know that is extremely frustrating. Unfortunately between your order and today there have been no less than six Royal Mail strike days (which is really twelve days of disruption taking into account backlogs piling up that they don't have capacity to collect or deliver). We do feel confident though that all orders placed will arrive for Christmas, as we are seeing the success rate of deliveries at the usual high Royal Mail standards, it's just the timings are slow and erratic due to the strikes and ensuing backlogs after strike days. In fact, I can now see your order is with the local depot as of Tuesday (but of course they have been striking yesterday and today too) so should be with you very soon. Please don't worry; it looks like you order is now imminent, but notwithstanding, if your order has not arrived by the 22nd we will send it again, subject to availability, via a next day courier. Please simply let our live chat help team know. Please accept my apologies once again. I do hope your order arrives soon but please do let us know if not and we will help. James

Posted 2 years ago

“Kidly products always of good quality but dispatch time was excessively long prompting me to send an email to enquire where it was.”

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Posted 2 years ago

“Delivery is a bit slow but Kidly always keep you informed. Great website though and lots to like about the products.”

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Posted 2 years ago

Hello Thank you for leaving a review. Unfortunately there were four Royal Mail strike days in the week of your order, which resulted in your delivery occurring on the 7th working day. Please accept my apologies for this and rest assured these are not our usual timings. I do therefore hope to see you back at KIDLY again. James

Posted 2 years ago

“Hey guys, the product itself was lovely only I ordered it as a present with a written note. I received it unwrapped and without the note so that was a bit unfortunate as I ordered it at the office to give to a colleague. I bought some wrapping paper and a card myself in the end but I would keep an extra eye out for these details in the future.”

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Posted 2 years ago

“Great products however delivery was poor. Unsure if items has been sent and poorly packed upon arrival.”

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Posted 2 years ago

“Delivery was quick”

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Posted 2 years ago

MORI is rated 4.8 based on 25,357 reviews