MORI Reviews

Name: MORI
Address: PL35 Pall Mall Deposits, 124-128 Barlby Road, London, City of London
Rating: 4.85

4.9 Rating 25,350 Reviews

97 %

of reviewers recommend MORI

4.9

Based on 25,350 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1112

Anonymous

Anonymous // 01/01/2019

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English

“Service ok but some products very disappointing given the expensive price tag.”

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Posted 1 year ago

“Lovely items but charging £7.50 for tracked 24 postage on one item is not ok. I wouldn’t use them again.”

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Posted 1 year ago

“The Kidly staff are. It was the nicest customer service I have ever experienced.”

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Posted 1 year ago

“Item is lovely, but only comes in one size and its a shame to have to spend £4.50 for delivery for one small item”

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Posted 1 year ago

“Was charged for all three items which I purchased but only received two out the three items. No refund given. Had to contact the company myself to request a refund.”

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Posted 1 year ago

“I can’t give a review at the moment as this toy is for Christmas and it hasn’t been used yet”

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Posted 1 year ago

“Initial experience of buying one item was good. Why the company has felt the need to email me 10 times since not so much.”

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Posted 1 year ago

“Outstanding service. Poor packaging. Poor ability to unclick, 'How did you communicate...'”

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Posted 1 year ago

“Fast delivery, but 1 product was missing from my parcel. Thankfully the issue was resolved quickly once I got in touch with Customer Service. Then had another issue with my refund, where 1 product was not refunded. Again this was resolve efficiently by the Customer Service team. Hopefully you can sort out the operational issues! But thank you to the Customer Service teams for resolving these so quickly.”

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Posted 1 year ago

“Delivery was quick .”

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Posted 1 year ago

“Lovely looking items online but disappointed with quality especially given how much I paid for delivery.”

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Posted 1 year ago

“I love the look of kindly but I’ve found the products haven’t lived up to expectations”

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Posted 1 year ago

“Love the products - they are unique, functional and good quality. The only downside is the daily change in price based on various promos. So you may buy an item already in sale and then the following day a promo code offer reduces it even more.”

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Posted 1 year ago

“The quality of the product I received was very poor and I would expect KIDLY to check on their products before offering them. I returned the item but still have not heard back from KIDLY which is a long time. Therefore sadly I need to deduct two stars.”

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Posted 1 year ago

“Large delivery cost”

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Posted 1 year ago

“I love the Kidly designs, they are so cool and cute and gender neutral. Just a bit let down by the quality of a few individual items.”

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Posted 1 year ago

“Delivery was fast”

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Posted 1 year ago

“The stuff arrived”

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Posted 1 year ago

“Very quick delivery, love the colour of item and quality however I thought the jelly shoes would be an actual buckle but it's just velcro with a buckle just sitting there for the look. I bought these because of the insole as my son has flat feet. I don't think the velcro would be strong enough, I think I would be constantly doing them back up. I'm hoping to send them back. Also I used the size chart for size. so ordered the 10 as my boys feet were between 9 and 10 on the chart but the 10 was too big and wide (my son's feet are very slim)”

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Posted 1 year ago

“Good - but the delivery charge was annoying, especially given when I realised I had missed one item, I had to pay a second charge.”

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Posted 2 years ago

MORI is rated 4.9 based on 25,350 reviews