Aztec Leisure Reviews

Name: Aztec Leisure
Address: St AgnesTrevellas, Cornwall
Rating: 4.89

4.9 Rating 1,685 Reviews

98 %

of reviewers recommend Aztec Leisure

4.9

Based on 1,685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01872552372

Email:

sales@aztecleisure.co.uk

Location:

St AgnesTrevellas
Cornwall
TR5 0XY

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Aztec Leisure 1 star review on 23rd August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Omnia cooker + grill. Received a book and the grill. Phoned up and they immediately said would send out a cooker. Arrived first thing next morning but, unfortunately, was damaged. Phoned again, provided photos and replacement part despatched, arriving first thing next morning. So, their customer service is excellent, no quibbles, very prompt. Not sure what went wrong, maybe mix up of order and the damaged lid really odd because the box was unmarked. Anyway, lovely guys to deal with and will happily go back there again.”

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(St.Agnes) -

“Thank you for your prompt action and response. My reorder arrived immediately and was exactly as I ordered.”

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“A super service from this company, very prompt and professional, would recommend to all, and will definitely use them again.”

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“Ordered screw in tent pegs and an accessory, and received them the next day. I had one small issue, and it was completely solved after a phone call with a very nice gentleman. Great service, and would definitely buy from them again.”

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“Great to deal with”

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(St.Agnes) -

“Incredible service rang up the day before I was going away as I was let down by someone else and was in need of a awning it turned up by dinner time the next day can’t ask for a better service then that. Thanks again”

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(St.Agnes) -

“I ordered a new piece for my inflatable awning and it was delivered super quickly after ordering on-line. Exactly as required 👍”

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(St.Agnes) -

“Great service and communication,had problem with deliverycaused by DHL. sorted very quickly by Aztec customer services member Paul, would not hesitate to recommend Aztec Leisure.”

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(St.Agnes) -

“Best price I could find. Clear communication and fast delivery.”

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“I ordered a cooler box value approximately £30 I received a Sunncamp Air awning valued £260. I checked the invoice sure enough it had my name address on and the correct item a cooler box. Now I'm a honest man and I realised that somebody in the packaging department had made a mistake so I contacted the company to explain the situation after some cross wires a soulution was agreed the courier would collect the awning and drop off my cooler box today Monday 14th between 9.30 & 11.30am this morning I received a message from the courier to say that the delivery was between 12 & 1pm so thanks Aztec I've now had to cancel my medical appointment because they couldn't deliver at the agreed time not a very good first impression to a first time customer!”

Helpful Report

Hi John I’m so sorry to hear about the mix-up, and I sincerely apologise for the inconvenience this has caused. However, I’d like to clarify that we weren’t contacted regarding any issue with the collection or delivery time. These arrangements are handled by DHL, and without being notified of any problems, we had no way of knowing there was an issue. We really appreciate your honesty in informing us about the awning, and we’re grateful for your patience as we worked to resolve this situation.

“Product has different directions to advertised, had to return it and original product not available; they did try their hardest but unfortunately failed, not entirely their fault”

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“Fast delivery Excellent customer service”

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“I had a great experience with Aztec Leisure recently. After my tent was damaged by high winds on a camping trip, I reached out to see if they could help. They replaced my tent without any fuss, which I really appreciated. The whole process was straightforward—no complicated forms or issues, just good customer service. It’s clear that Aztec Leisure cares about their customers. I’ll definitely consider them for my camping gear in the future. Highly recommend!”

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“Super fast delivery, outstanding customer service & very reasonable prices.”

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(St.Agnes) -

“Spon on fast delivery good product. a+++++++++++++++++”

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“Cheaper to buy 2 single chairs than a pair but they cane in good time and look great”

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“I bought a caravan awning on line and was really impressed with the customer service. Immediate contact, shipped well with all tracking info and arrived quickly. Thank you”

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(St.Agnes) -

“Excellent service. Phoned them for information and made my purchase with the website. Have used them in the past and will use them again in the future.”

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“Excellent service. Staff helpful when I called the shop.”

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(St.Agnes) -

“Competitive price and great service”

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(St.Agnes) -

Aztec Leisure is rated 4.9 based on 1,685 reviews