Aztec Leisure Reviews

Name: Aztec Leisure
Address: St AgnesTrevellas, Cornwall
Rating: 4.89

4.9 Rating 1,733 Reviews

98 %

of reviewers recommend Aztec Leisure

4.9

Based on 1,733 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01872552372

Email:

sales@aztecleisure.co.uk

Location:

St AgnesTrevellas
Cornwall
TR5 0XY

Write Your review

Tell us how Aztec Leisure made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aztec Leisure 5 star review on 24th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a cooler box value approximately £30 I received a Sunncamp Air awning valued £260. I checked the invoice sure enough it had my name address on and the correct item a cooler box. Now I'm a honest man and I realised that somebody in the packaging department had made a mistake so I contacted the company to explain the situation after some cross wires a soulution was agreed the courier would collect the awning and drop off my cooler box today Monday 14th between 9.30 & 11.30am this morning I received a message from the courier to say that the delivery was between 12 & 1pm so thanks Aztec I've now had to cancel my medical appointment because they couldn't deliver at the agreed time not a very good first impression to a first time customer!”

Helpful Report

Hi John I’m so sorry to hear about the mix-up, and I sincerely apologise for the inconvenience this has caused. However, I’d like to clarify that we weren’t contacted regarding any issue with the collection or delivery time. These arrangements are handled by DHL, and without being notified of any problems, we had no way of knowing there was an issue. We really appreciate your honesty in informing us about the awning, and we’re grateful for your patience as we worked to resolve this situation.

“Product was fine but I completed a click and collect. Midway through the day I was expecting to get confirmation my order was ready, I decided to go to the shop. Found the item I wanted - which showed only 1 in stock when I ordered so I was lucky it hadn’t sold while my click and collect had been neglected. 2 young ladies and a man behind the counter all seemed surprised by my click and collect and no apology or explanation for why it hadn’t been reserved but clearly it had on the system as someone from out the back said it had been paid for. I would have been waiting forever to be told to collect. Won’t use this service again.”

Helpful Report

Hi Michael, Thank you for your feedback, and I sincerely apologise for the mix-up with your collection order. All online orders are processed by our online team, who work Monday to Friday and Sundays, but not on Saturdays, which is why your collection order was missed. We have since reviewed our processes and trained our shop staff to check for and allocate shop collection orders on Saturdays, so hopefully, this issue will not occur again. Kind regards Gavin Ecommerce Manager

“It took ages for me to warrant buying such an expensive set of recliner chairs. I ordered them over the weekend, due to have them delivered on a Tuesday, but they arrived on Wednesday. I excitedly unpacked them to find the handles of the seats grubby and dirty. I was very disappointed.”

Helpful Report

“We purchased a Sunncamp 390 Awning from you in August 2023 but due to not taking receipt of the Caravan until November 2023 we were unable to use the awning until May 2024. We travelled to Norfolk to try out the awning but were extremely disappointed to find that two of the valves on the main support and one of the upright supports were faulty. It was impossible to inflate the items as soon as you disconnected the footpump the valve deflated completely. We emailed you but were told that you would have to make a claim to Sunncamp under thee warranty conditions. This does not help our situation as we are due to travel to France on May 25th. Why can you not just replace the valves without this process?”

Helpful Report

Hi Tracey & Heather, Thanks for your feedback, and we're truly sorry to hear that you're experiencing issues with your purchase. As mentioned in our earlier message, since the awning was purchased over six months ago, our suppliers require a warranty claim to be processed before they can approve any replacement parts. This is standard across all our suppliers, and most retailers follow a similar procedure. However, I’m confident that a warranty claim can be processed in time for your holiday. Typically, claims take around 7-10 days, and we'll ensure that Sunncamp understands the urgency, given your holiday on the 25th. We need a bit more information to proceed, so please contact us through Amazon or directly at sales@aztecleisure.co.uk. We'll be happy to assist further. Kind regards, Gavin

“Whilst the plug fitted the rubber "O" washer supplied did not seal the apperture sufficiently and another flat rubber washer had to be added”

Helpful Report

“I purchased Cadac package which was excellent value and cannot fault the delivery times or packaging. The only negatives to my shopping experience is that when I first saw the item the web site stated if you give your email you will receive a free gift. On purchase there was no mention of this. I sent two emails but did not get a reply. Quite frustrating as I wanted to include a regulator after purchase and wished them to send out with the item but they did not reply. On receipt the main unit bag was missing I emailed Aztec again no response so called. I explained everything and was advised that there must be an issue with the email system as the only received the last email I sent I then had an email explaining that I could order the regulator and would get my free gift if I pay the delivery. The delivery was 5.99 for a laundry basket which I declined. I managed to get a bag from Cadac who were excellent and the bag arrived the next day. Overall price was very good but poor customer service and communication sorry”

Helpful Report

Hi Andrew, Thanks for the feedback and I am sorry to hear that you were unhappy with your experience shopping with Aztec Leisure. We did reply to your email but unfortunately it was after your order was dispatched, so I do apologise for this. Monday's are especially busy for online retailers as we are very busy trying to process the weekends orders. To receive your free gift the pop up states that you need to add the code to the basket to activate the offer, which is why we asked you to cover the shipping charge to send the free gift out separately. Your statement that we didn't reply to your email regarding the missing bag though is incorrect. You emailed us on 20:31 Tuesday evening and I had replied to your email by 11:30am the following day, further I emailed Cadac 20 minutes later to process a warranty claim for the missing parts. As much as Cadac do give excellent service, the reason why this was processed so quickly was also due to Aztec Leisure's quick response. Kind regards Aztec Leisure.

“They sold me something they did not have, had to handle a pesky call to get nothing, at least the guy was polite.”

Helpful Report

“After sales service isn't up to scratch I'm afraid. I phoned the shop with a couple of issues I had with the products sold to me and was told I'd be called back with an answer. I heard nothing so when I could next visit the shop I went in to try and resolve the problems. One was sorted straight away and I was told I would be called or emailed regarding the other. That was a few months ago and as yet I still haven't had any contact from after leisure!”

Helpful Report

Hi Jon, Thank you for your feedback and I am sorry to hear that we did not get back to you regarding the issue with your purchase. Unfortunately as you purchased instore I can only see a footprint groundsheet that was refunded. If you would like to get in touch again: gavin@aztecleisure.co.uk / 01872 554421 I'm sure we can resolve this to your satisfaction. Kind regards, Gavin.

Aztec Leisure is rated 4.9 based on 1,733 reviews