Aztec Leisure Reviews

4.9 Rating 1,590 Reviews
98 %
of reviewers recommend Aztec Leisure
4.9
Based on 1,590 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Aztec Leisure Reviews
Visit Website

Phone:

01872552372

Email:

sales@aztecleisure.co.uk

Location:

St AgnesTrevellas
Cornwall
TR5 0XY

Write Your review

Tell us how Aztec Leisure made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Aztec Leisure 1 star review on 23rd August 2023
H Craggs
Aztec Leisure 5 star review on 22nd August 2023
L Whitfield
Aztec Leisure 5 star review on 5th July 2023
A Kirby
Aztec Leisure 5 star review on 10th May 2023
E Smith
Aztec Leisure 4 star review on 7th August 2022
E Shinners
Aztec Leisure 5 star review on 18th July 2022
K Paulley
Aztec Leisure 5 star review on 18th July 2022
K Paulley
9
Anonymous
Anonymous  // 01/01/2019
Whilst the plug fitted the rubber "O" washer supplied did not seal the apperture sufficiently and another flat rubber washer had to be added
Helpful Report
I purchased Cadac package which was excellent value and cannot fault the delivery times or packaging. The only negatives to my shopping experience is that when I first saw the item the web site stated if you give your email you will receive a free gift. On purchase there was no mention of this. I sent two emails but did not get a reply. Quite frustrating as I wanted to include a regulator after purchase and wished them to send out with the item but they did not reply. On receipt the main unit bag was missing I emailed Aztec again no response so called. I explained everything and was advised that there must be an issue with the email system as the only received the last email I sent I then had an email explaining that I could order the regulator and would get my free gift if I pay the delivery. The delivery was 5.99 for a laundry basket which I declined. I managed to get a bag from Cadac who were excellent and the bag arrived the next day. Overall price was very good but poor customer service and communication sorry
Helpful Report
Hi Andrew, Thanks for the feedback and I am sorry to hear that you were unhappy with your experience shopping with Aztec Leisure. We did reply to your email but unfortunately it was after your order was dispatched, so I do apologise for this. Monday's are especially busy for online retailers as we are very busy trying to process the weekends orders. To receive your free gift the pop up states that you need to add the code to the basket to activate the offer, which is why we asked you to cover the shipping charge to send the free gift out separately. Your statement that we didn't reply to your email regarding the missing bag though is incorrect. You emailed us on 20:31 Tuesday evening and I had replied to your email by 11:30am the following day, further I emailed Cadac 20 minutes later to process a warranty claim for the missing parts. As much as Cadac do give excellent service, the reason why this was processed so quickly was also due to Aztec Leisure's quick response. Kind regards Aztec Leisure.
They sold me something they did not have, had to handle a pesky call to get nothing, at least the guy was polite.
Helpful Report
After sales service isn't up to scratch I'm afraid. I phoned the shop with a couple of issues I had with the products sold to me and was told I'd be called back with an answer. I heard nothing so when I could next visit the shop I went in to try and resolve the problems. One was sorted straight away and I was told I would be called or emailed regarding the other. That was a few months ago and as yet I still haven't had any contact from after leisure!
Helpful Report
Hi Jon, Thank you for your feedback and I am sorry to hear that we did not get back to you regarding the issue with your purchase. Unfortunately as you purchased instore I can only see a footprint groundsheet that was refunded. If you would like to get in touch again: gavin@aztecleisure.co.uk / 01872 554421 I'm sure we can resolve this to your satisfaction. Kind regards, Gavin.
Aztec Leisure is rated 4.9 based on 1,590 reviews