Aztec Diamond Reviews

Name: Aztec Diamond
Address: Unit 39, Number One Industrial Estate, Consett, Unit 39, Number One Industrial Estate, Consett, County Durham
Rating: 4.69

4.7 Rating 4,103 Reviews

93 %

of reviewers recommend Aztec Diamond

4.7

Based on 4,103 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Aztec Diamond 5 star review on 7th February 2022

Laura Benson

Aztec Diamond 5 star review on 16th September 2021

Tia Wiser

Hailey Bertrand-Sluman

Aztec Diamond 5 star review on 10th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve ordered from AD only once. I found the website navigation and order process very straight forward. Delivery to ROI was incredibly speedy and I was very happy with the. I did find the sizing for the products is not uniform. While the hoodie fit perfectly, the leggings are a small fit and the base layer runs smaller again and does not fit. Love the products but sizing is not quite right.”

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Posted 4 years ago

“Hi guys I ordered a pair of the black leggings, using the size guide provided and they have arrived but are too big for me! I will be returning and getting the smaller size as they are such good quality but it was just a shame the size guide didn't match the leggings size, for my body anyway!”

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Posted 4 years ago

“Customer service is good, quality of clothes isn’t great”

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Posted 4 years ago

“Sizing guide isn’t right atall”

Helpful Report

Posted 4 years ago

“Good customer service and quick delivery! Clothes not the best quality however, my leggins ripped in two places within 2 months and now have no waistband in either!”

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Posted 4 years ago

Hi Lucy, thank you for taking the time to leave feedback! This is not how the fabric should be acting at all. If you would like to discuss this further we would love to assist you. Please email our customer service team at info@aztecdiamondeuqestrian.com Thank you, ADE x

Posted 4 years ago

“Products are lovely, however are easily damaged. Newer products fit too big and are much thinner than previous designs. Customer Services are great, but have had issues receiving the wrong item. I definitely don’t order as much as i used too anymore.”

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Posted 5 years ago

“I bought the ss18 leggings that were on sale, I paid extra to get next day delivery for a sporting event but unfortunately took 3 days to arrive so missed the deadline. The material is quite thin therefor does show a vpl although on the plus side, the material is stretchy and has breathable legs and a pocket.”

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Posted 5 years ago

Thank you for taking the time to leave a review for us. Unfortunately the next day delivery service is currently only available on weekdays, and with our sale being on a Friday night, the next day available to deliver was Monday. This information is stated on our website, however I do understand how frustrating this is. As a company we are working on improving all of our shipping options to give customers a better shopping experience. Kind Regards, Bethan ADE x

Posted 5 years ago

“Good products but overpriced, also when my leggings arrived the waist band elastic had already snapped, I cannot wear them anymore as they just fall down. I would have returned them but they were a present.”

Helpful Report

Posted 5 years ago

Hi Josie, Thank you for taking the time to review our brand. We are so sorry you have had an issue with one of our products, the leggings certainly sound faulty and we would hate to leave you dissatisfied with our products. Please don't hesitate to contact our customer services team as we would love to resolve this issue for you, it doesn't matter that the product was gifted to you, we will do what we can to around this. Thank you again Josie, we look forward to hearing from you. Kind Regards, Bethan- Aztec Diamond Equestrian.

Posted 5 years ago

“I like the style, feel and look of the breeches but you definitely do NOT get what you pay for. The fabric is extremely thin and flimsy and quite literally see through. They feel more like leggings than breeches and I am frankly appalled by the price they are charging for products clearly not worth it. They claim their company is ‘affordable’ but to me, affordable means under £30! If I am spending nearly £100(!!) on a pair of breeches I expect the quality to be fantastic! And sadly these breeches just do not measure up to my expectations. I would happily pay up to £30 for these, but the company seems to have failed to understand that £90 is a LOT of money, and to charge that for these breeches is just ridiculous - you do not get your money’s worth. Personally I’d say do a bit of browsing and you could save yourself £40 and the embarrassment of going to a competition with your knickers on show!!”

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Posted 5 years ago

Aztec Diamond is rated 4.7 based on 4,103 reviews