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Aztec Diamond Reviews

4.7 Rating 4,103 Reviews

93 %

of reviewers recommend Aztec Diamond

Company Reviews

Product Reviews

4.7

Based on 4,103 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Aztec Diamond 5 star review on 7th February 2022

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Aztec Diamond 5 star review on 11th July 2021

62

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’d love help to resolve some issues - my riding tights arrived out of the bag with the thigh logo flaking off (it’s almost all completely off) and the other pair had loose threads everywhere. Also questioning the fit of the base layers (smaller than expected). I’ve emailed.”

Posted 3 years ago

Hew Alissa, I am so sorry you're having an issue with your leggings. Could you please send me a picture of the issue to info@aztecdiamondequestrian.com and we can take it from there. Team AD.x

Posted 3 years ago

“Products are good however customer service was more than disappointing. I had to pay 3 sets of delivery to fix an item that was faulty.”

Posted 3 years ago

Hey Eleanor. I am sorry your disappointed with the customer service you've received, Can you please send the details over to info@aztecdiamondequestrian.com, Screenshots of the conversations you've had with us Eleanor, unfortunately, I can't find anything on the system. If you have received a faulty product the postage cost would have been covered, from your order notes, I can't see that anything has been returned for exchange. I look forward to receiving the details and looking into this further, Kind regards, Meghan,

Posted 3 years ago

“Not next day”

Posted 3 years ago

Hi Jessica, I can see that you have chosen and paid for the standard shipping service which is a 3-5 day service, which is why the parcel wouldn't have been delivered next day. I can see from the tracking that the order actually arrived with you in 2 days from the date you ordered which is faster than our standard shipping advises.

Posted 3 years ago

“I have emails of proof of my dealings with this company, as this review is not allowing me to add the screenshot of the communication. I am a size 6 and your staff called me fat! And hung up on me. All because after trying on breeches I noticed the stitching became undone. After several emails after i was called too fat for the vreeches I bought and hung up on, I reluctantly got a replacement pair, no apologies no call to talk about how I was treated. I was horrified and upset by someone treating anyone this way let alone a customer. Update inwas offered a 'free shipping code' for the above complaint.”

Posted 3 years ago

Hey, Thank you for taking the time to leave your review. I'm having trouble locating an order on the system with this email address, If you could please send an email over to info@aztecdiamondequestrian.com I am so sorry you've experienced such terrible service! I really feel there has been some kind of mix up, no member of my team would treat a customer like this. I would love you to get in touch. Hopefully, we can find out what's gone so terribly wrong. Kind regards, Meghan Savage, Customer Service Manager, 07939522081

Posted 3 years ago

“Poor quality of fabric and inaccurate sizing.”

Posted 3 years ago

“The sizing does not follow standard UK sizes, which is disappointing when postage is so expensive, and then return postage is not free. I ordered years ago (when the first baselayers came out) and found the sizing too small, 4 years later I decided to give it another try as the sizing has apparently been "updated", however I had exactly the same issue. I will not be buying from this company again.”

Posted 3 years ago

Thank you for taking the time to leave your review, I am sorry your unhappy with your recent order, Please get in touch with our customer service team, the email address is - info@aztecdiamondequestrian.com we would love to help. Team AD.X

Posted 3 years ago

“I was so excited about this brand! I decided to go for it but I wasn't very excited about the results. I ordered a size 6-7 for my 6 year old and I did this in 3 different shirts. Each shirt fit completely different. One of them I couldn't even get my daughters arm in it it was so tight. The short sleeve white shirt I got was see through. Not appropriate for a toddler, or anyone for that matter. The pants didn't fit her too well but I believe that's just because my daughter is very skinny and it's hard to find pants that fit her in general. One shirt fit her but the material isn't very breathable. We live in South Florida so thats a must. I kept the one shirt, figured she could wear it on cloudier days here. I have to now send all of it back and spend more money on shipping back. Just really wish the quality was better and the sizing more consistent.”

Posted 3 years ago

“I was a little dissapointed in the quality of the grip in the leggings.”

Posted 3 years ago

“I loved the base layers but the stretches size guide was way off . Medium on me was too large and also in the jeans breech too. I felt the quality of the material wasn’t as good as it showed to be.”

Posted 4 years ago

“These pads are very nice, but do not stay in place under saddle at all🙁”

Posted 4 years ago

“Order arrived crushed in the box due to bad packaging which was a shame as the item was a christmas gift so had to remove the item from the box provided”

Posted 4 years ago

“We ordered three items online. After confirmation and payment was done we received an email the colour we’d chosen for the stretch base layer (the top) is not available anymore (was definitely available at the time of booking) The email was very polite and apologetic. We chose a different colour instead (grey colour). However, when we received the package - the colour of the stretch base layer was navy blue packed in a packaging labelled grey! As we paid a lot for the shipment and tax clearance there was no point in sending it back for the right colour and we just gave up. It was our first experience ever with Aztec Diamonds. The clothes are nice but provided service highly unreliable.”

Posted 4 years ago

Hi Jana, Thank you so much for taking the time to leave us feedback. Here at Aztec Diamond, we pride ourselves on providing an exceptional service and are always striving to be the best we possibly can be. To our disappointment, it appears your experience hasn't been to our usual standards and we deeply apologise for the inconvenience this has caused you. Please could I ask you to forward this on to info@aztecdiamondequestrian.com and our Customer Care team would be eager to rectify this for you and come to a solution. Thank you so much for your patience. -Team ADE x

Posted 4 years ago

“Disappointed that Xmas present for my daughter and packaging loudly displayed Aztec diamond advertising so she will realise what it is!!☹️☹️”

Posted 4 years ago

“Easy to order, quick delivery. Thanks.”

Posted 4 years ago

“I was brought the white skyline breeches as a present. Not too impressed With them! Bad stitching down one of the legs and the zip always gets caught in the material. Couldn’t return due to return date being expire not what I expected after this person spending £100 for my birthday!”

Posted 4 years ago

Hi Sophie, I'm so sorry you've had an issue with the Skyline breeches. If you ever believe you have received a faulty product from ourselves, please do get in touch with our customer services team, we would hate to leave anyone dissapointed with one of our products and would love to be given the opportunity to help. I've taken a look at your order Sophie, and I can see you ordered the items in our black friday sale on December 1st, this means you are still well within the warranty period. Please get in touch with our team and we would be happy to help you out with your return. Kind Regards, Bethan ADE x

Posted 4 years ago

“The design of the breeches are lovely however considering they are wanting you to pay £100 for a pair the quality is shocking, very thin and shabby stitching.”

Posted 4 years ago

“Disappointed in the material quality and sizing. I bought the denim breeches in the Black Friday sale but I certainly wouldn’t have paid £95 for the quality of the product.”

Posted 4 years ago

“Terrible quality for the premium price, especially with the breeches which come up massively wide, too short and have horrible seams that look like VPL. Truly disappointed with my first purchase, even at sale products aren’t worth the money.”

Posted 4 years ago

“Had to pay to return parcel, have been told I have been refunded but 7 hours on and still not received the money. Disappointed as sell some lovely clothes, unfortunately won’t order from ADE again”

Posted 4 years ago

Hi, Thank you for you feedback. Unfortunately, prepaid returns is not a service that we can offer, this is stated on our website. We feel like this review is a little unfair as the amount of time it takes the funds to clear into you account when a refund is processed is based on your bank - not our service. We process the refund straight away, we hope that you would reconsider your review as it is out of our hands and the issue is with your bank. If you would like any advice regarding this, please do not hesitate to get in touch with us. Our email is info@aztecdiamondequestrian.com Thank you, ADE x

Posted 4 years ago

“I love the clothes but my delivery hasn’t arrived and they are not answering my emails or re-dispatching my delivery”

Posted 4 years ago

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Aztec Diamond is rated 4.7 based on 4,103 reviews