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AWBS Ltd Reviews

4.8 Rating 2,029 Reviews
94 %
of reviewers recommend AWBS Ltd
Company Reviews Product Reviews
2,663
 Metrics Info
4.8
Based on 2,029 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read AWBS Ltd Reviews

About AWBS Ltd :

AWBS Ltd are builders’ merchants and landscaping materials supplier serving the general public, professional builders and landscaping companies in Oxfordshire, Wiltshire and Berkshire. Open 7 days a week, we offer an extensive range of building and landscaping materials, for all sizes of construction and garden remodelling projects, available to buy at our branch or online with free fast delivery within 25 miles of Oxford. From turf, fencing, paving, decking, decorative gravels and chippings to bricks, construction aggregates, building blocks and tools, we stock a huge range of branded and own brand building and landscaping products at great low prices. Visit or contact your local AWBS branch in Oxford, Yarnton and Swindon for advice and all of your building, fencing and landscaping material needs.

Visit Website

Phone:

01865 326500

Email:

office@awbsltd.com

Location:

AWBS Ltd (Head Office)Oxford Garden Centre, South Hinksey,
Oxford
OX1 5AR

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Pat Griffiths
Verified Buyer
“Good service driver was extremely helpful”
Helpful Report
Posted 5 years ago
Peter Rickards
Verified Buyer
“Ordered 10mm but 6 turned up. Driver had invoice showing 6 and unfortunately I accepted. Not good”
Helpful Report
Posted 5 years ago
ALISON COX
Verified Buyer
“The service from AWBS was amazing. The staff went out of their way to be friendly and helpful. I would not hesitate to recommend AWBS. Thank you very much!”
Helpful Report
Posted 5 years ago
Bill Stewart
Verified Buyer
“Easy ordering system, good communication, excellent service and delivery, great product.”
Helpful Report
Posted 5 years ago
Nigel Ellsmore
Verified Buyer
“Hello, would just like to pass on a big thank you for your help in making a project for my daughter go so smoothly. Your whole team from Swindon were extremely helpful and knowledgeable and the products were great too. Thank you.”
Helpful Report
Posted 5 years ago
Richard Moreton
Verified Buyer
“Absolutely brilliant service, very friendly, R Moreton Swindon.”
Helpful Report
Posted 5 years ago
Igor Bronstein
Verified Buyer
“Excellent service”
Helpful Report
Posted 5 years ago
Kenneth Brooks
Verified Buyer
“Ordering on-line was simple and straight-forward. Not too many options to choose from so the selection was quite swift. Delivery was on time and quick, even off-loading around a street lampost - brilliant co-ordination from the driver - well done! Materials all look 1st class; new, unsoiled or chipped - fantastic.”
Helpful Report
Posted 5 years ago
Angela McDonald
Verified Buyer
“Very pleased with the Slate it looks lovely with the costwold slabs, easy firm to order from and helpful all round, would Highly recomend x”
Helpful Report
Posted 5 years ago
Rita Colwell
Verified Buyer
“Easy to order delivered so quickly exactly what was advertised excellent service would recommend to anyone”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I rang up this morning to speak to a member of staff regarding a failed delivery. The young man was kind enough to look on the systems and confirm that the delivery was supposed to have happened yesterday and said he would speak to transport to understand what has happened. I called back and spoke to a lovely lady who said she would get back to me once she knew more. I got a call few minutes later by a very aggressive and Irate employee called Colin who stopped me in my track shouting down the Phone over me and alleging that I was threatening to staff members and asked that if I wanted a refund, I should read my credit card details to him on the phone. Why on earth would I read my credit card details to anyone on the phone in these trying times with fraud on a rise. Colin was very loud on the phone and patronising and condescending and he clearly needs Anger Management courses, or he should be removed from a customer focused role to the Yard where he can’t deal with customers on a daily base and ruin the reputation of a good company. I will happily wait for my order to be delivered but as a letting’s Director for a property firm, I will not be using AWBS again for any of my properties due to such disgusting attitude from Mr Colin. I will ask my clients and partners as well as family and friends to stay clear due to this attitude as one bad egg can spoil the rest. I will also be requesting a transcript of my conversations with the staff members I spoke to this morning as Colin did say that I was threatening to staff when this is not the case, I am sure phone calls are recorded for issues such as this. AWBS needs to get something done to help Mr Colin in whatever is going on with him as an employee or in his personal life as his attitude is not what customers should have to deal with moving forward.”
Helpful Report
Posted 5 years ago
Donald John
Unverified Reviewer
“I rang up this morning to speak to a member of staff regarding a failed delivery. The young man was kind enough to look on the systems and confirm that the delivery was supposed to have happened yesterday and said he would speak to transport to understand what has happened. I called back and spoke to a lovely lady who said she would get back to me once she knew more. I got a call few minutes later by a very aggressive and Irate employee called Colin who stopped me in my track shouting down the Phone over me and alleging that I was threatening to staff members and asked that if I wanted a refund, I should read my credit card details to him on the phone. Why on earth would I read my credit card details to anyone on the phone in these trying times with fraud on a rise. Colin was very loud on the phone and patronising and condescending and he clearly needs Anger Management courses, or he should be removed from a customer focused role to the Yard where he can’t deal with customers on a daily base and ruin the reputation of a good company. I will happily wait for my order to be delivered but as a letting’s Director for a property firm, I will not be using AWBS again for any of my properties due to such disgusting attitude from Mr Colin. I will ask my clients and partners as well as family and friends to stay clear due to this attitude as one bad egg can spoil the rest. I will also be requesting a transcript of my conversations with the staff members I spoke to this morning as Colin did say that I was threating to staff when this is not the case, I am sure phone calls are recorded for issues such as this. AWBS needs to get something done to help Mr Colin in whatever is going on with him as an employee or in his personal life as his attitude is not what customers should have to deal with moving forward.”
Helpful Report
Posted 5 years ago
Donald John
Unverified Reviewer
“I rang up this morning to speak to a member of staff regarding a failed delivery. The young man was kind enough to look on the systems and confirm that the delivery was supposed to have happened yesterday and said he would speak to transport to understand what has happened. I called back and spoke to a lovely lady who said she would get back to me once she knew more. I got a call few minutes later by a very aggressive and Irate employee called Colin who stopped me in my track shouting down the Phone over me and alleging that I was threatening to staff members and asked that if I wanted a refund, I should read my credit card details to him on the phone. Why on earth would I read my credit card details to anyone on the phone in these trying times with fraud on a rise. Colin was very loud on the phone and patronising and condescending and he clearly needs Anger Management courses, or he should be removed from a customer focused role to the Yard where he can’t deal with customers on a daily base and ruin the reputation of a good company. I will happily wait for my order to be delivered but as a letting’s Director for a property firm, I will not be using AWBS again for any of my properties due to such disgusting attitude from Mr Colin. I will ask my clients and partners as well as family and friends to stay clear due to this attitude as one bad egg can spoil the rest. I will also be requesting a transcript of my conversations with the staff members I spoke to this morning as Colin did say that I was threating to staff when this is not the case, I am sure phone calls are recorded for issues such as this. AWBS needs to get something done to help Mr Colin in whatever is going on with him as an employee or in his personal life as his attitude is not what customers should have to deal with moving forward.”
Helpful Report
Posted 5 years ago
Donald John
Unverified Reviewer
“I rang up this morning to speak to a member of staff regarding a failed delivery. The young man was kind enough to look on the systems and confirm that the delivery was supposed to have happened yesterday and said he would speak to transport to understand what has happened. I called back and spoke to a lovely lady who said she would get back to me once she knew more. I got a call few minutes later by a very aggressive and Irate employee called Colin who stopped me in my track shouting down the Phone over me and alleging that I was threatening to staff members and asked that if I wanted a refund, I should read my credit card details to him on the phone. Why on earth would I read my credit card details to anyone on the phone in these trying times with fraud on a rise. Colin was very loud on the phone and patronising and condescending and he clearly needs Anger Management courses, or he should be removed from a customer focused role to the Yard where he can’t deal with customers on a daily base and ruin the reputation of a good company. I will happily wait for my order to be delivered but as a letting’s Director for a property firm, I will not be using AWBS again for any of my properties due to such disgusting attitude from Mr Colin. I will ask my clients and partners as well as family and friends to stay clear due to this attitude as one bad egg can spoil the rest. I will also be requesting a transcript of my conversations with the staff members I spoke to this morning as Colin did say that I was threatening to staff when this is not the case, I am sure phone calls are recorded for issues such as this. AWBS needs to get something done to help Mr Colin in whatever is going on with him as an employee or in his personal life as his attitude is not what customers should have to deal with moving forward.”
Helpful Report
Posted 5 years ago
Donald John
Verified Reviewer
“I rang up this morning to speak to a member of staff regarding a failed delivery. The young man was kind enough to look on the systems and confirm that the delivery was supposed to have happened yesterday and said he would speak to transport to understand what has happened. I called back and spoke to a lovely lady who said she would get back to me once she knew more. I got a call few minutes later by a very aggressive and Irate employee called Colin who stopped me in my track shouting down the Phone over me and alleging that I was threatening to staff members and asked that if I wanted a refund, I should read my credit card details to him on the phone. Why on earth would I read my credit card details to anyone on the phone in these trying times with fraud on a rise. Colin was very loud on the phone and patronising and condescending and he clearly needs Anger Management courses, or he should be removed from a customer focused role to the Yard where he can’t deal with customers on a daily base and ruin the reputation of a good company. I will happily wait for my order to be delivered but as a letting’s Director for a property firm, I will not be using AWBS again for any of my properties due to such disgusting attitude from Mr Colin. I will ask my clients and partners as well as family and friends to stay clear due to this attitude as one bad egg can spoil the rest. I will also be requesting a transcript of my conversations with the staff members I spoke to this morning as Colin did say that I was threatening to staff when this is not the case, I am sure phone calls are recorded for issues such as this. AWBS needs to get something done to help Mr Colin in whatever is going on with him as an employee or in his personal life as his attitude is not what customers should have to deal with moving forward.”
Helpful Report
Posted 5 years ago
Dear Mr John, we have investigated the points you have raised and on this occasion we got it wrong. We would like to offer our sincere apologies and, if you would like to discuss the matter further, please send your contact details to tom@awbsltd.com and a member of the management team will contact you. Once again, we are sorry that our service did not meet with your or our own expectations. AWBS.
Posted 5 years ago
Rita Colwell
Verified Buyer
“First class delivering within 2 hours of ordering”
Helpful Report
Posted 5 years ago
Heather Morris
Verified Buyer
“Great price and very quick delivery”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great product, fast delivery and no fuss delivery driver”
Helpful Report
Posted 5 years ago
Stewart Watson
Verified Buyer
“Always excellent delivery and good prices too.”
Helpful Report
Posted 5 years ago
Carol Davies
Verified Buyer
“Very pleased with the service and product.”
Helpful Report
Posted 5 years ago
AWBS Ltd is rated 4.8 based on 2,029 reviews
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