Auto Reserve Ltd Reviews

4.88 Rating 5,335 Reviews
98 %
of reviewers recommend Auto Reserve Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.94 out of 5
Highest On-Time Delivery in the Customer Voice Awards,  Summer 2020
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Wrong size stud sent, ended up shaving the collar down to make it fit.
No big deal but still.!
Posted 5 months ago
The part delivered was not the part in the picture advertised. The part delivered was worn and chipped and won’t remove wheel nuts it slips.
Posted 5 months ago
Well not great to be honest. However I don't think it was deliberate. Part arrived in good time and was well packaged but the rail had a sharp dent. I have decided not to use it because its a medium/high pressure fuel rail. The part was inexpensive but given the quality of the packaging, the dirt around the damage and the fact that no signs of damage were evident in the packaging I believe thedent was present when it was shipped.
Posted 6 months ago
Disappointed with the jaguar motif considering the price.
Posted 9 months ago
got a noise
Posted 9 months ago
Je n’ai pas encore reçu
Posted 11 months ago
Broken part !!!!!
Posted 1 year ago
Rusty! Bad condition
Posted 1 year ago
Quick delivery,one lens was cracked in unit, but the one it was replacing was ok ,so replaced when fitting , along with repairing plastic catchers broken on replacementyou sent , apart from that ok cheers Brian Bache.
Posted 1 year ago
Hi Brian,

We were disappointed to receive the low rating for this headlight, but not certain you read the bold text section near the top of the description stating the condition and the issues you mention - and also the clear yellow highlight markings in the pictures. I will copy the text as it reads:
PLEASE NOTE the underneath mounting point and inner side mounting point are damaged and will require plastic repair before fitting. The are also some light scratches on the lense (please see yellow marking in pictures to highlight). Price reduced accordingly.
We would like to stress that we do ofcourse have a returns policy where an unwanted item can be returned for any reason up to 30 days after delivery.

We are pleased that you were able to exchange parts from your old unit to make this one into the required condition, and would ask you to please let us know if you have any concerns about your received items in future - we are here to help.

Kind regards,

Auto Reserve Customer Service
Posted 1 year ago
Bad condition, rusty!
Posted 1 year ago
Lens meant to be polished instead had some sort of glue on it and scratch’s on it unit covered in black muck not even clean not happy but needed the headlamp lets hope the garage pass it on the mot side after fitting it on Friday
Posted 1 year ago
hi i have the item you sent me, ie s-type boot badge, but there is no adhesive to fix it with, can you please help, best regards, mr b.g.easom.
Posted 1 year ago

I am sorry you were not satisfied with the badge. This is a used item so it is supplied directly as it is taken from the car. If you do not have any double sided tape to hand we can post you a strip out.

Kind regards,

Posted 1 year ago
I requested a 1997 Jaguar xk8 drivers book, instead I got a 2003 Jaguar XJ handbook, not even close to a 1997 Jaguar 😡🤬👎👎
Posted 1 year ago
Hi James,

I am sorry for any confusion. The item you ordered online was titled "X-TYPE 2001-2002 DRIVERS HANDBOOK SET (#8288)" - the X-Type is a 4-door family car so this book set would not be suitable for a 1997 XK8 which is a 2-door Sports vehicle.

We will be happy to assist with finding the correct and relevant handbook set for your car. Please give us a call.

Kind regards,

Posted 7 months ago
Received the correct part, but it was in poor shape. Some of the chrome is flaking off and I don't see any way to repair it. Of more important note is the fact that someone wrote on the face with a white marker of some sort and I've spent over an hour trying to get it off without harming the shine of the plastic. So far, no luck. may not be able to use the part after all and it wasn't cheap.
Posted 1 year ago
Posted 1 year ago
Don't know if the shaft will do as the screw-thread is worn out.
This is very important to hold everything together.
Posted 1 year ago
I ordered 2 genuine Jaguar rear suspension arms and received 2 Ford arms, won’t use again, expensive too!
Posted 1 year ago
tracking no. RV633471026GB article sent out May 9/19 in transit May 11 but when left GB May 11 could not track article. Just interested why does it take so long as i can not track article and vehicle suffers from layaway. I guess i should order in fall when i put car away for winter. thanks for answering past questions on my jag. cheers dean
Posted 1 year ago
Although I realize that the wheel nuts I bought were not new but used I was dissapointed by the state the nuts I received were in. They were all very corroded and in bad shape. At a price of almost 5£ per nut I’d expected better quality
Posted 1 year ago

We are sorry you were disappointed with the condition of the nuts, but we would like to point out it was just £8 for a set of four (certainly not £5 each)
Posted 1 year ago
Royal mail said my package RV573979556GB was delived on 21. 03. 2019 but it was NOT .Today on the 25.03 2019 I still have not got it.
I dont know what is the problem.
Tomislav Cobanovic from Slovenia
Posted 2 years ago
Auto Reserve Ltd is rated 4.88 based on 5,335 reviews