Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Address: Unit 12, Wick II Industrial Estate, Gore Road, New Milton, Hampshire
Rating: 4.76

4.8 Rating 504 Reviews

94 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.8

Based on 504 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Atlas Ceramics (south) Ltd 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful advice and customer care is 1st class,sample tiles delivered and left on my doorstep by a very polite gentleman who answered a few questions whilst keeping at social distancing.i have bought tiles from atlas before and honestly wouldn't go anywhere else due to the lovely customer care by all their staff and their helpfulness.keep up the good work.kind regards KarenDay”

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Posted 4 years ago

“Only bought samples so far but company had been really responsive to my questions.”

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Posted 4 years ago

“My experience with Atlas Ceramics was excellent. Very helpful staff, prices very good and order ready promptly.”

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Posted 5 years ago

“Under such difficult times, Mike Head and Dan Woolley went to a great deal of trouble and care over my order (my first one!)”

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Posted 5 years ago

“Sample tile arrived intact and will be ordering very shortly.”

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Posted 5 years ago

“Very efficient and helpful service. Goods received speedily.”

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Posted 5 years ago

“Good service and prompt delivery.”

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Posted 5 years ago

“Never received the sample tile I paid for...”

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Posted 5 years ago

Dear Mr Moreton, I am so sorry to hear that you have not had your sample. We can only apologize for this and can reassure you that your request was processed and sent. We have not been informed of the this before to be able to resolve this situation. We can either resend your sample or refund you in full, please can you email info@atlasceramics.co.uk or call us on 01425621173 to advise us of your choice. Kind regards Atlas

Posted 5 years ago

“Ordered quarry tiles day 1, shipped day 2 and arrived day 3 - excellent service!”

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Posted 5 years ago

“Great, prompt service and very helpful”

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Posted 5 years ago

“Great prices and a fabulous service. Would definitely recommend.”

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Posted 5 years ago

“Good quality products arrived quickly thanks”

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Posted 5 years ago

“Very helpful and very efficient”

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Posted 5 years ago

“Very efficient and helpful. Thank you.”

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Posted 5 years ago

“Great service. There was a slight issue with the delivery however was resolved quickly. Would recommend.”

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Posted 5 years ago

“The first ones I got were all broken and still have not received the replacement ones”

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Posted 5 years ago

Dear Darren, Thank you for your feedback, and we are sorry that your tiles had arrived broken. We have looked into your complaint. This did not help due to the fact that the address you had imputed was not full. After contacting you we established the full address and had it re-delivered free of charge. On the 5th May we received your email and responded to you on the 6th and dispatched replacements to you on the 7th, confirming that we had done so via email at 13.07 pm. I can see that at 9.40 this morning you have received your replacements. If you have any further questions then please do not hesitate to contact ourselves. Kind regards Atlas

Posted 5 years ago

“Ace service”

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Posted 5 years ago

“Very helpful when I phoned with a query before I placed an online order. The order then arrived well within the timeframe given, would recommend and use again.”

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Posted 5 years ago

“I did not receive the sample tiles I ordered.”

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Posted 5 years ago

I am sorry to hear about this. Please can you email me direct so I can look into why this has happened as we process all orders as quickly as possible. I can either refund you the cost of your sample or re-send out the sample? mike.head@atlasceramics.co.uk

Posted 5 years ago

“Very helpful over my enquiry and order processed very quickly and safely packaged and posted.”

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Posted 5 years ago

Atlas Ceramics (south) Ltd is rated 4.8 based on 504 reviews