Artful Reviews

Name: Artful
Address: Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.78

4.8 Rating 458 Reviews

95 %

of reviewers recommend Artful

Company Reviews

Metrics

Info

4.8

Based on 458 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About Artful:

Artful is the quarterly subscription box for people who love to create! Inside every box, you’ll find a selection of premium tools tailored to a specific style or medium of artistry. Each edition works closely with an established artist who hand-picks the contents of the box and lends their expertise on how to use it.

Every issue, you’ll gain new tools and skills to inspire creativity and help you grow as a creative!

Visit Website

Phone:

01509812075

Email:

help@artful.co.uk

Location:

Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've cancelled my subscription, you still haven't confirmed it. You keep ignoring my emails on the subject”

Helpful Report

Hello Mary, We're sorry to hear that you've cancelled your subscription. We unfortunately haven't received any emails from you, so we are concerned to hear that you have been trying to get in contact with us via email. A member of the team will contact you today to resolve this issue. Thank you, The Artful Team

“Your business plan might be great and could really work very well, but after a year of subscription I can tell that, I have never seen anything more chaotic then your services. I have spent countless hours trying to resolve troubles I had with those boxes [the fact they were always late was the least] 3 of 4 boxes came in half destroyed, my contact details were messed up all the time so I had to contact our delivery services to fix that for you because all you had for me was "we are sorry" Well great, I am sorry, I did not paid for this! Penultimate box was the biggest pain of my online shopping life guys. At the beginning I was so happy that you are doing this helping people get more creative, artsy and help them develop skills. I never got a cent back for all the troubles, not that it matters that much, but you should really start value your clients and knowing you screwed something up it would be great to at least do something about it! I hope there is not more people with such experience. Just be ready for excuses, not solutions.”

Helpful Report

Hello Dorota, Thank you for taking the time to leave your review today, we are terribly sorry to hear of any disappointment caused by your subscription to Artful. Our team is always happy to help where needed and can see we replaced the 1 box out of 4 purchased that didn't arrive with you. Sadly no damaged items were mentioned in your communications with our team so we were unaware of this issue, we however would be more than happy to help replace any damaged goods that have been received, as we don't expect our customers to receive faulted goods on arrival. Our team will be getting in touch shortly to help resolve any queries, we hope to hear back from you soon. Kind regards The Artful Team

“Like primary school”

Helpful Report

Hi Kathie, Thank you for taking the time to leave your review, we are very sorry to hear you didn't enjoy your recent delivery. We can see you've purchased 7 boxes from Artful and have currently got an active subscription for more deliveries. However, if there was anything in particular that disappointed you about these boxes please do let us know. Our team are available at help@artful.co.uk and we'd love to hear from you about your experience. Kind regards The Artful Team

“My first impression was good and I like most of the products. However, recently I was promised to be sent a screen print box after artful had issues charging my PayPal. After a lot of emails back and forth they confirmed they sent the box, with me reminding them about the right box just 3 days earlier. However, once I received it it was the wrong box, the pencil one that I really don’t want. Instead of solving the issue, they wanted me to pay for the return, and as a EU member it’s very costly. I already pay more for delivery and customs, so I was really disappointed with their attitude about sending the wrong box and not resolving it. I paid £47 for the wrong box, and to have the right box sent to me I’d pay another £25, making the box very expensive and me paying for their mistake. I was going to buy top up boxes and all sorts, but now I cancelled my membership and I’ll never recommend them again. They sadly don’t care about their customers. They justify it with that my payment should have been in February to be sent the screen print box, however they never told me that and it’s poor to do so retrospectively. We emailed plenty with both account and PayPal issues so they had many opportunities to tell me I couldn’t get the box. We EU customers are dedicated since it cost us a lot more and the delivery is over a month, so I’d expect decent customer care the least.”

Helpful Report

Hello Johanna, Thank you for taking the time to share your review with us. Please, accept our sincere apologies for the disappointment that has been caused by the colouring pencils box you have received and the service. After taking a look through the email thread, I can see that our team mentioned as early as our first email response that the Screen Printing boxes would be running from December 21 to February 22 and that all orders after that date within March would be for our brand new box (colouring pencils) launching in that month. I apologise however if this information wasn't clear to yourself. Our team has been in touch again today via help@ohhdeer.com so we can find the best solution to this problem for you. The last thing we want is for you to miss out on a box that you really wanted to get. I can assure you that our aim is to always find the best solution for our customers to any issues that arise. Apologies again for the disappointment caused. The Artful Team

“Low quality art supplies. Difficulty cancelling subscription for auto renew. Cancelling failed and it auto renewed again. Contacted on the day and requested full refund. Auto reply said it could take 48 hours to hear back. According to their FAQ that could mean I won't receive a full refund. I cancelled my subscription for auto renew last year when I received the first box. Can't even cancel the subscription that just renewed despite following their FAQ guide.”

Helpful Report

Hello Devon, Thank you for taking the time to leave your review although we are so very sorry to hear you've had trouble with cancelling your subscription plan. Our customer service team doesn't operate on weekends or bank holidays which is why you received the auto-reply on New Years Day. However, I can see that our team have since been in touch with you and assisted with the cancellation and refund of this renewal. If we can be of any further assistance please get in touch via email, live chat or telephone - we are always happy to help. The Artful Team

“1st delivery, long awaited....Box arrived open and only 1 bottle ink 😓 Everything seems to have fallen out en-route sad 16yr old today 😓”

Helpful Report

Hello, We are so sorry to hear your parcel has arrived this way, this is not to the high standard we aim to provide and would like to get this resolved for you. A member of our team will be in touch with you via email within the next 30 minutes to get this sorted. Kind regards The Artful team

“Was very let down by this kit. The first video project called 'Rainbow' requires a water pen to blend the colours and is not included in the kit? I contacted Artful who said 'you don't have to use a water pen' even though it is required in the very first tutorial? #Artful #Tombow”

Helpful Report

Hello Wayne, Thank you for taking the time to leave your review. All feedback is really important to us and we also appreciate you contacting us directly, with more in depth detail on your concerns over the tutorials. The boxes will include all materials to get you started with the new medium provided, you will be able to create art straight away with the tools provided as they are. Our tutorials are then there to give inspiration on how the tools included can be used, we hope to see all subscribers grow as an artist with each box. Once again, we appreciate all your feedback and it has been passed onto the team for further review. If there is anything we can assist with in the meantime, please don't hesitate to contact us on help@artful.co.uk Kind regards, The Artful Team

“Overpriced and underwhelming. Other subscription boxes offer far greater value and products. Artful's justification for their inflated price is the lengthy magazine included so if you're after an expensive art mag subscription then maybe this is for you. They also sell this as having access to skill share and online tutorial videos- after searching high and low and even emailing to ask how to access skillshare I received no answer. The YouTube videos consist of 3 5min videos so again hardly justified.”

Helpful Report

Hello Bethany, Thank you for taking the time to leave your review. All feedback is really important to us and we also appreciate you contacting us directly, with more in depth detail on you concerns over the contents and it's value. The 3 months free trial to Skillshare was exclusive to edition one, this was the first box available back in March 2020. The team work extremely hard on each box to ensure subscribers received a variety of high valued art supplies, along with a very detailed magazine. Within the price paid, subscribers also have access to online monthly tutorials, to help build confidence and skills with the suppliers within the boxes. Once again, we appreciate all your feedback and it has been passed onto the team for further review. If there is anything we can assist with in the meantime, please don't hesitate to contact us on help@artful.co.uk Kind regards, The Artful Team

Artful is rated 4.8 based on 458 reviews