Artful Reviews

Name: Artful
Address: Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.78

4.8 Rating 458 Reviews

95 %

of reviewers recommend Artful

Company Reviews

Metrics

Info

4.8

Based on 458 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About Artful:

Artful is the quarterly subscription box for people who love to create! Inside every box, you’ll find a selection of premium tools tailored to a specific style or medium of artistry. Each edition works closely with an established artist who hand-picks the contents of the box and lends their expertise on how to use it.

Every issue, you’ll gain new tools and skills to inspire creativity and help you grow as a creative!

Visit Website

Phone:

01509812075

Email:

help@artful.co.uk

Location:

Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the watercolour box as a gift. The supplies are reasonable quality, but overall I'm afraid it was pretty disappointing. Most of my experience is with oils and pastels; I haven't worked much with watercolour paint. I was interested to try it, and initially pleased to have the booklet that came with the box, however when you look inside the 100+ page booklet it turns out only to have around 8 pages of basic instructions exploring the medium. The remainder is a few paint-by-numbers style tutorials for specific pictures that the curators thought looked nice, and whatever the artist version of Heat magazine would be. I don't think I've learned much from it. Fortunately there are plenty of other resources to learn the medium, and I'll probably make use of the paint and paper itself. For learning though, you're better off picking your own cheap paint set and messing around a bit with it to get used to it than you are paying for this. Unfortunately for me personally, I have another three boxes coming from the gift subscription, so I hope things improve!”

Helpful Report

Hi, Thanks for taking the time to leave your review, we are sorry to hear you felt this box was disappointing. Our magazine includes various tutorials and artist interviews to help get you started with the products included, but we also supply exclusive online video tutorials for extra advise with each box we release. We've passed your feedback onto our creative team regarding the tutorials for further consideration, because for us it's always important to know how or customers feel about the content we put out :) Kind regards The Artful Team

“I’ve been subscribed to artfulbox since they started shipping internationally and have always been impressed with the variety of products and the amazing magazine (the most magical and engrossing part for me). Yesterday I received the latest box, about soft pastels, and what should have been a happy unboxing turned rather sour. Initially I was very impressed with the boxart and the packaging, it seems they have opted for recycled paper rather than the shiny white they used in previous boxes. However, the magazine is utterly disappointing and ruined the overall experience. Pastels can be a very intimidating medium and the box includes many different materials. But the magazine does not explain how to use any of the supplies that came with the pastels, even the basic explanation on using pastels is very lacking. Furthermore there was no feature on how the boxart was made, which is a letdown, as it was always interesting to see the process. Not to mention, the boxart is stunning and I would have loved to see the steps. The tutorials in the magazine are another sore point as 2 of them are done by Lewis. I understand the company wanted to hire someone to push out regular tutorials of a beginner level to make the product more marketable and accessible. But this ruins another magical aspect of the magazine. Both his tutorials show one technique and are of a basic level. Previous magazines had amazing tutorials ranging in skill and showing vastly different techniques. And finally, the magazine is filled with way more advertisements than usual, taking away from the experience even more. Before, I wanted to display these magazines on a bookshelf as works of art, this one can honestly go in the trash.”

Helpful Report

Hi Riana, We're very sorry to hear the magazine that accompanied the Soft Pastel box was not your favourite edition so far but in the same breath were also delighted to read that you felt the previous 3 were works of art. We're incredibly proud of the magazine that accompanies every subscription box. We aim to deliver tutorials that accommodate varying levels of ability because accessibility is very important to us. Ultimately, we want to produce something that can be enjoyed by all. We're passionate about sustainability so have been and continue to work very hard on all aspects of the packaging as we play our part in a circular economy. We really do appreciate your feedback and please trust that we take all your points on board. It has given us food for thought and we hope that although this issue of the magazine has not been your favourite, you will still take great joy from using the pastels. Thank you Alex

“Most tutorials in the magazine are way too complicated. I'm a complete beginner, I have no notions of perspective, shading, colour compatibility, etc. I never had any art lessons in school and it feels completely inaccessible. I enjoyed the ink, but my second box with the felt tips was poor quality. The twintone felt tips are very poor quality, I have barely used them and it makes the paper gritty and the nib is already deteriorated. My ink box also arrived opened, holding with elastic bands and the water pens had water in them and clearly had been used already. I wouldn't recommend Artful to anyone I know as I reckon for that price I could get a much nicer collection of pens and ink in a shop down my road.”

Helpful Report

Hi Adeline, Thank you for your feedback. We’re sorry to hear that your experience with Artful was not of the high standard we aim to provide. We would like to discuss the /issue further with a view to coming to a resolution. We will contact you within the next 30 minutes. Kind regards, The Artful Team

**Update** Our Creative team would like to thank you for providing feedback in relation to the difficulty level of the tutorials. As a result, they are beginning work to improve the video content to include more of the basic art principles which we're confident will make the experience of using each box much more enjoyable for you and others alike. Thanks again The Artful Team

Artful is rated 4.8 based on 458 reviews