Artful Reviews

Name: Artful
Address: Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.78

4.8 Rating 458 Reviews

95 %

of reviewers recommend Artful

Company Reviews

Metrics

Info

4.8

Based on 458 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About Artful:

Artful is the quarterly subscription box for people who love to create! Inside every box, you’ll find a selection of premium tools tailored to a specific style or medium of artistry. Each edition works closely with an established artist who hand-picks the contents of the box and lends their expertise on how to use it.

Every issue, you’ll gain new tools and skills to inspire creativity and help you grow as a creative!

Visit Website

Phone:

01509812075

Email:

help@artful.co.uk

Location:

Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its beautiful, I have felt too daunted to use it. I was hoping for a more basic set of instructions”

Helpful Report

Hi, Thank you for you're review, it's great to hear you found the kit to be beautiful. Don't be afraid to get started and give it a go, we all start at the beginning to become wonderful artists! Kind regards The Artful team

“A couple of the boxes are lacking in inspiration eg pens and pencils. Art is a lot wider than 2D. The delays in boxes, twice now, is frustrating for something that only comes to us four times a year. You need to consider tempting people to retain their subscription if this kind of situation continues. I would also prefer you moved back to high quality known brands. We have no benchmark for your own brand.”

Helpful Report

Hello Mark, Thank you for your review and your feedback, which we will be sure to pass on to the wider team. We can assure you that we are doing all we can to minimise the impact of delays for our subscribers, and apologise for any disruption caused. Thank you The Artful Team

“I LOVE the materials, the magazine is great- so is the extension pack. The only reason I can't five it a 5 is the delay 2 months in a row- when both are gifts. Disappointing and the alternative isn't an improvement for a regular subscriber- there is npthing to change it to that is new.”

Helpful Report

Hello Karen, Thank you for your review. We're very pleased to hear how much you love the materials and the magazine that comes with each box, though we are sorry for the disappointment caused by the recent delays we've experienced. These are unfortunately completely out of our control, and we do all we can to communicate these issues in advance as much as possible to our subscribers. We truly appreciate your understanding during these times. Thank you, The Artful Team

“The equipment was fantastic but not enough tuition. You'd need to be quite advanced to get the full benefit.”

Helpful Report

Hi Abbie, Thank you for taking the time to leave your review. We've been listening to our customers and will be introducing more variety in the future tutorials to bridge the gap between beginners and more advanced artists. Kind regards The Artful Team

“The art boxes are pretty good overall but customer service could have been better when I had a delivery problem.”

Helpful Report

Hi Jane, Thank you for your feedback. We're really sorry your last order got returned to sender. Upon investigation we could see the house number of the delivery address was accidentally keyed incorrectly when the subscription was set-up resulting in non-delivery. The address has been updated and your orders should arrive as normal going forward. If we can assist further please reach out to help@artful.co.uk. The Arftul Team

“I liked the first box but felt the second box was disappointing with the products”

Helpful Report

Hi Tina, Thank you for your feedback. We're sorry to hear you we're disappointed by your second delivery from Artful. If we can help you further please contact the team via help@artful.co.uk. Kind regards, The Artful Team.

“I love the supplies, but I think the level is too high. I would love to get some easier, step by step, tutorials/exercises, a bit like on donestika”

Helpful Report

Hi Sara, Thanks for the feedback. We appreciate you taking the time to give your honest option on boxes received. This enables us as a team, to know what's appealing to our audience and what is not working as well. We will pass this feedback on to our team. Kind regards, The Artful Team

“I subscribed to get the ink box, having seen the lino box online, but was never told what the other boxes would be. Got the pretty disappointing drawing/ calligraphy box without knowing what I was getting and wouldn't have paid so much for it if I'd known. They only seem to promote the popular boxes.”

Helpful Report

Hi Liz, We're sorry to hear you were disappointed with the Tombow box delivery. As a team we do appreciate that not all themes will suit everyone's tastes. We do offer a skip function via the account encase you want to skip a box you aren't too interested in. If you need assistance at any time the team is available on help@artful.co.uk Kind regards, The Artful team

“I bought two subscriptions and the first boxes were amazing. The second box one was perfect the other missing half the items. I have contacted artful with no reply and tried calling but they have an outgoing message saying they are not taking calls. Really poor after sales customer service detracts from just brilliant concept and quality of first boxes! I hope they respond soon as both were gift subscriptions for Christmas and is a really poor show!”

Helpful Report

“Loved my first box (lino prints) the second left me somewhat underwhelmed and remains untouched and unused. Hoping for better things with my next box, which I've paid for but cant see what's going to be in it until it arrives. I'd like to see what I've bought last time it was around 3 weeks between the my money being taken and the box arriving. I thought it would be a way of trying new things but the inks just didnt inspire me. Not artful fault!”

Helpful Report

“I think it’s a wonderful must have for those who can afford it. Sadly I find it a bit too expensive otherwise I’d continue the subscription”

Helpful Report

“Good quality but way overpriced”

Helpful Report

Artful is rated 4.8 based on 458 reviews