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Artful Reviews

4.8 Rating 458 Reviews

95 %

of reviewers recommend Artful

Company Reviews

4.8

Based on 458 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About Artful:

Artful is the quarterly subscription box for people who love to create! Inside every box, you’ll find a selection of premium tools tailored to a specific style or medium of artistry. Each edition works closely with an established artist who hand-picks the contents of the box and lends their expertise on how to use it.

Every issue, you’ll gain new tools and skills to inspire creativity and help you grow as a creative!

Visit Website

Phone:

01509812075

Email:

help@artful.co.uk

Location:

Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Artful 5 star review on 31st March 2022

Artful 5 star review on 31st March 2022

Artful 5 star review on 30th March 2022

Artful 5 star review on 30th March 2022

Artful 5 star review on 30th March 2022

Artful 5 star review on 30th March 2022

Artful 5 star review on 30th March 2022

80

Anonymous

Anonymous // 01/01/2019

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“Great boxes. Well put together!”

Hello Elisa, Thank you for your review! We're so happy to hear that you enjoy our great boxes! The Artful Team

“I was not sure what to expect and especially if it would be worth the money, considering that we already have tonnes of art supplies - but I really love the boxes. The quality is pretty high, it is well-designed and the additional information/tutorials/the magazine are also great. In my point of view the tutorials are not AS great as they used to be, but they still offer a lot of inspiration. The boxes are really a source of inspiration and I love that everything is there all at once. As mentioned before the quality is really great and the items are carefully chosen with a lot of pleasant surprises, even for those who already have most of the things. Due to Brexit and Covid etc the prices for shipping rose but I love the surprises and inspiration so much that I still consider it definitely worth the money.”

Hi Yolk, Thanks for your review, it's wonderful to hear that Artful has been worth it for you and you feel the quality and care put into the boxes is excellent :) Thank you The Artful Team

“I love my artful box and just look forward to the next one”

Hi Sarah, So glad you are loving Artful, thanks for sharing! Thank you The Artful Team

“Your business plan might be great and could really work very well, but after a year of subscription I can tell that, I have never seen anything more chaotic then your services. I have spent countless hours trying to resolve troubles I had with those boxes [the fact they were always late was the least] 3 of 4 boxes came in half destroyed, my contact details were messed up all the time so I had to contact our delivery services to fix that for you because all you had for me was "we are sorry" Well great, I am sorry, I did not paid for this! Penultimate box was the biggest pain of my online shopping life guys. At the beginning I was so happy that you are doing this helping people get more creative, artsy and help them develop skills. I never got a cent back for all the troubles, not that it matters that much, but you should really start value your clients and knowing you screwed something up it would be great to at least do something about it! I hope there is not more people with such experience. Just be ready for excuses, not solutions.”

Hello Dorota, Thank you for taking the time to leave your review today, we are terribly sorry to hear of any disappointment caused by your subscription to Artful. Our team is always happy to help where needed and can see we replaced the 1 box out of 4 purchased that didn't arrive with you. Sadly no damaged items were mentioned in your communications with our team so we were unaware of this issue, we however would be more than happy to help replace any damaged goods that have been received, as we don't expect our customers to receive faulted goods on arrival. Our team will be getting in touch shortly to help resolve any queries, we hope to hear back from you soon. Kind regards The Artful Team

“The yearly subscription is now my ultimate must have! From beginner to advance there is always something new to try and to discover. Artful help me keep myself challenge and creative! A gift to give to you or any art lover out there. You can trust artful with closed eyes the products are always top notch and in case of problem (they are awesome but humans, sometimes stuff happen) customer service is awesome! Like really really awesome! Thank you artful! Can wait to see what the next box will be!”

Hi, It's wonderful to hear that you are enjoying Artful and have been able to challenge yourself creatively with it :) Our team are always here to help so it's lovely to hear the team provided you with top-notch service, thanks for sharing! Thank you The Artful Team

“Like primary school”

Hi Kathie, Thank you for taking the time to leave your review, we are very sorry to hear you didn't enjoy your recent delivery. We can see you've purchased 7 boxes from Artful and have currently got an active subscription for more deliveries. However, if there was anything in particular that disappointed you about these boxes please do let us know. Our team are available at help@artful.co.uk and we'd love to hear from you about your experience. Kind regards The Artful Team

“Amazing quality and diversity of art supplies! Thank you”

Hi lorelei, It's wonderful to hear you loved the quality of the included art supplies, thanks for sharing! Thank you The Artful Team

“My first impression was good and I like most of the products. However, recently I was promised to be sent a screen print box after artful had issues charging my PayPal. After a lot of emails back and forth they confirmed they sent the box, with me reminding them about the right box just 3 days earlier. However, once I received it it was the wrong box, the pencil one that I really don’t want. Instead of solving the issue, they wanted me to pay for the return, and as a EU member it’s very costly. I already pay more for delivery and customs, so I was really disappointed with their attitude about sending the wrong box and not resolving it. I paid £47 for the wrong box, and to have the right box sent to me I’d pay another £25, making the box very expensive and me paying for their mistake. I was going to buy top up boxes and all sorts, but now I cancelled my membership and I’ll never recommend them again. They sadly don’t care about their customers. They justify it with that my payment should have been in February to be sent the screen print box, however they never told me that and it’s poor to do so retrospectively. We emailed plenty with both account and PayPal issues so they had many opportunities to tell me I couldn’t get the box. We EU customers are dedicated since it cost us a lot more and the delivery is over a month, so I’d expect decent customer care the least.”

Hello Johanna, Thank you for taking the time to share your review with us. Please, accept our sincere apologies for the disappointment that has been caused by the colouring pencils box you have received and the service. After taking a look through the email thread, I can see that our team mentioned as early as our first email response that the Screen Printing boxes would be running from December 21 to February 22 and that all orders after that date within March would be for our brand new box (colouring pencils) launching in that month. I apologise however if this information wasn't clear to yourself. Our team has been in touch again today via help@ohhdeer.com so we can find the best solution to this problem for you. The last thing we want is for you to miss out on a box that you really wanted to get. I can assure you that our aim is to always find the best solution for our customers to any issues that arise. Apologies again for the disappointment caused. The Artful Team

“I love your boxes. It's always a nice surprise and every time something new to try out. Only the last box with the colouring pencils was a little bit of a disappointment for me, as I already have tons of them. But keep on, I'm always looking forward to a new challenge...”

Hello Jutta, Thank you for your review! It's great to hear that you love the boxes and that they're always a nice surprise for you. We're sorry that you were a little disappointed by the colouring pencils, but are glad to know that you still consider us a 5 star company :) Thank you The Artful Team

“Good materials, super easy to use. Comes in a nice giftbox. Every box is a little party. Best boxes ever”

Hi Irene, Glad to hear you've enjoyed the boxes and find the materials easy to use! Thank you The Artful Team

“I love artful! All the boxes are amazing! I have learned a lot from the videos and the magazines! Thank you! I am looking forward to the next box! Artful boxes is the best idea ever!!! I appriciate that you take the time to write informative emails whenever the box has been delayed. Please, never stop making the boxes! Kind regards from a big fan from Norway!”

Hi Synne, It's lovely to hear that you've been able to learn so much from Artful :) Thank you for sharing your experience! Thank you The Artful Team

“I love receiving my Artful boxes, each box is stuffed with exciting, quality goodies with a good book explaining and giving information about the process. There are good videos which guide you and help you create a masterpiece. I love the boxes and thoroughly recommend them to anyone wanting to try a craft.”

Hi Claire, We're delighted to hear you are enjoying each new box that arrives and feel the tutorials guide you through it step by step :) Thank you The Artful Team

“I can’t wait to receive my next artful box , always beautifully presented, quality products, well worth a subscription, highly recommend!”

Hi Amanda, Thanks for the recommendation, it's brilliant to hear you've been enjoying each new box! Thank you The Artful Team

“I like to try new materials and want to keep it simple. The tutorials are really good.”

Artful 5 star review on 31st March 2022

Hi Mieke, It's wonderful to hear you are getting creative with the tutorials, happy creating! Thank you The Artful Team

“Love it, so look forward to it arriving! Would be great to see more beginner videos to help those starting out with art. But really happy with subscription. Great magazine, beautifully laid out and put together. Appreciate all the hard work that goes into this.”

Hi Sophie, It's great to hear you've been enjoying Artful, we'll definitely feedback to our creative team about getting some more basic tutorials created so thanks for sharing with us :) Thank you The Artful Team

“I love receiving my Artful box, it's always great value and quality. The accompanying magazine, emails and Instagram posts are a fab bonus, especially when the box has something I've not used before.”

Artful 5 star review on 31st March 2022

Hi Vicky, It's wonderful to hear you've been enjoying Artful and feel it's great value and qualitly :) Thank you The Artful Team

“Always wonderful - so much arty information and inspiration, with great customer service to back it up too!”

Hi Roseanne, We're pleased to hear that you are loving Artful the subscription, thanks for sharing your experience! Thank you The Artful Team

“I love artful - get to explore different mediums of creating which suits my short attention span very well, just as I'm ready to move on from the last box a new one comes! All the items provided are great quality and the magazine provides inspiration and guidance for getting to grips with that medium! Love love love”

Hi Fran, It's brilliant to hear your enjoying each new box that arrives and feel Artful content is of great quality! Thank you The Artful Team

“Artful is a delightful and well curated surprise in the mail every 3 months! Always inspiring with simple instructions to follow to learn, I never want to stop creating and having fun with different mediums!”

Hi Sammii, It's fantastic to hear you feel Artful is inspiring and easy to learn from! Thank you The Artful Team

“I am always excited about receiving my Artful box. I live in Australia, I am always checking the postie and waiting for my goodies to arrive. I find the boxes to be filled with quality goods which I love to experiment and explore with. I find the excellent value for money and am always excited to find out what my next box will include.”

Hi Lynnelle, It's great to hear how excited you are for each new Artful delivery, thanks for sharing! Thank you The Artful Team

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Artful is rated 4.8 based on 458 reviews