Hello,
Thank you very much for a honest review.
We are incredibly sorry to hear that weren't happy with our products.
Could we please kindly ask you to contact us on info@aromaromauk.co.uk?
As a compensation we would like to send you some other products to try.
Again, apologies for any inconvenience caused.
Kind regards,
Gabriela
“Parcel was ripped when I received it and my daughter was able to see some of what was inside and started a bit of an argument between us , so not really happy about that tbh .”
“Last 3 deliverys 2 have been late to the point 1st order came 2 days after a 2nd order was placed and delivered to me how?
Im currently waiting for a delivery placed on fri 27/06 by usually next day delivery ? Still haven't received”
“Gotta be honest every bottle i've had in my past couple of orders they seem very weak even though they should be very strong. Almost as if they have been watered down as they seem very weak compared to the bottles of liquid gold i can get from my local corner shop. Not sure i can recommend as something is definitely very wrong here.”
Good morning,
Thank you very much for a honest review.
We are sorry to hear that you are not happy with our products.
We can assure you that we do not water down out products, nor does our trusted supplier. Poppers might seem weaker when they are not sealed properly, which unfortunately happens in production and sometimes can not be detected.
Because our main goal is to make our customers happy and make sure they receive what they are hoping for- I would love to offer to send you some new products to try.
Please contact us on info@aromaroma.co.uk mentioning this review.
Kind regards,
Gabriela
Hi Neil,
I am very sorry to hear that you've not received your order yet, however we did not receive an email from you regarding your missing order.
Please message us on info@aromaromauk.co.uk and we will resolve it there.
Regards,
Gabriela
Hi Marek
Thanks for taking the time to leave a review
The eflyer you will have been sent had a discount code on to use at checkout, if the code is not entered in the coupon box a free bottle is not generated on the picking note/invoice
We will however contact you directly to progress your review
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
Thanks for taking the time to leave a review
As you have not contacted us directly we were unaware you had not been happy with your purchase from us
The 3 brands you purchased are made by different manufacturers so its unusal that all 3 did not hit the spot
We will contact you directly to progress your review
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
Hi simon, thanks for taking the time to leave a review
Unfortunatley as you have not contacted us directly we were unaware you have had an issue
It seems strange indeed that out of 8 bottles there was an issue with every one, particularly as they are not all made by the same manufacturer
We will contact you directly in order to progress your review
Assured of the best possible service & products at all times
The AromaromaUk team
Thanks for taking the time to leave a review
However as you have not contacted us about it, we couldnt possibly know that this had happened
We will contact you directly in order to fix this
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
Thanls for taking the time to leave a review, however i think its only fair that I respond with the facts
Its completely unfair & untrue to say the parcel was not sent out.
You emailed us on 26/8 to say you had not recieved the parcel from the order that you placed on 18/8, we replied the same day, having checked the couriers tracking we could see that the delivery had stalled in trasnit, we offered to send out again that day or refund & you chose the refund option which we actioned the same day. Please be assured that we never delay sending orders out.
Having just checked the tracking again a few minutes ago I can see that the original parcel was obvioulsy found by the courier & they delivered it today Wednesday 4th September.
Apologies this delivery went wrong but you can see from the parcel tracking we sent the parcel out on Monday 19th August, clearly indicating we did indeed send the parcel out.
Apologies again that the delivery stalled , we responded very quickly after you emailed us offering to fix the issue or refund , you chose the refund option & we refunded immediately.
Please keep the products delivered today ie the original parcel sent on 19/8 as a gesture of goodwill. The delivery & associated tracking demonstrate without doubt we did indeed send the order you placed on Sunday 18/9 the very next morning Monday 19/9
Assured of the best possible service & products at all times
The AromaromaUk team
Thanks for taking the time to leave a review
The brand you chose is one of our best sellers & usually has great reviews, however we have contacted you directly in order to progress your review
Assured of the best possible service & products at all times
The AromaromaUk team
