Aromaromauk Reviews

Name: Aromaromauk
Address: Burnden House Vicking Street, Bolton
Rating: 4.38

4.4 Rating 1,818 Reviews

84 %

of reviewers recommend Aromaromauk

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Phone:

07704519576

Email:

info@aromaromauk.co.uk

Location:

Burnden House Vicking Street
Bolton
BL3 2RR

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Aromaromauk 5 star review on 8th December 2022

Anonymous

Aromaromauk 5 star review on 7th December 2021

Anonymous

Aromaromauk 5 star review on 21st April 2021

Luc Copol

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow delivery and the product doesn't even work 🤷🏻‍♀️ waste of money”

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Posted 11 months ago

Thanks for taking the time to leave a review We buy our range from various different manufacturers, maybe try another brand next time if the one you ordered was not to your liking as another brand may hit the spot better. The brand you chose was one of the UKs best sellers if not the best seller , that doesn’t mean however that another brand may not suit you better. Best wishes The AromaromaUk team

Posted 10 months ago

“Good afternoon I'm have problem.im no have done this order.not delivered.where this my order?but in a sistem say delivered 9 may.vitalijus”

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Posted 1 year ago

“Once opened product loses strength very quickly and screw cap doesn’t tighten up as much once opened not that my review will change anything”

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Posted 1 year ago

“The bottle consistently leaked leading to most of the product being wasted, the seal fell into the product and settled at the bottom making it unusable.”

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Posted 1 year ago

Hi Ben Sorry to hear this, we will contact you directly to resolve the issue Assured of the best possible service & products at all times Thanks for ordering from us Best wishes The AromaromaUk team

Posted 1 year ago

“What I bought did absolutely nothing, waste of money, disappointed”

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Posted 1 year ago

Thanks for taking the time to leave a review Wayne We buy our range from various different manufacturers, The 2 brands you purchased where from differemt manufacturers , we will contact you directly to progress your review Best wishes The AromaromaUk team

Posted 1 year ago

“I still haven't received my order”

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Posted 1 year ago

“Very weak! very ineffective☹️!!!!”

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Posted 1 year ago

“no good , no good”

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Posted 1 year ago

Thanks for taking the time to leave a review We buy our range from various different manufacturers, maybe try another brand next time if the one you ordered was not to your liking as another brand may hit the spot better. The brand you chose was one of our best sellers, that doesn’t mean however that another brand may not suit you better. Best wishes The AromaromaUk team

Posted 1 year ago

“Very poor. No reaction at all. Wasted my money. Maybe a bad batch.”

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Posted 1 year ago

Thanks for taking the time to leave a review David We buy our range from various different manufacturers, maybe try another brand next time if the one you ordered was not to your liking as another brand may hit the spot better. The brand you chose was one of our best sellers, that doesn’t mean however that another brand may not suit you better. Best wishes The AromaromaUk team

Posted 1 year ago

“My order did not arrive”

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Posted 1 year ago

Hi Thanks for taking the time to leave a review The tracking details which should have automatically been emailed to you, show that your order was delvered on Sunday 15th January at 15.48pm We will contact you directly to progress this with you Assured of the best possible service & products at all times Best wishes The aromaromaUk team

Posted 1 year ago

“2 weeks and I have not received any updates regarding the shipment”

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Posted 1 year ago

Public Reply Thanks for taking the time to leave a review When you first contacted us via email last Thursday we immediately responded , im not sure if you placed your review before you contated us maybe Shortly after your order was processed ( 10/1/23 6-17am UK time ) we sent you an email with the tracking details on as we do all international customers so they can check on progress - perhaps check your inbox/junk/spam folders . The tracking shows we dropped your order at the Post office the same day you placed your order - we are very quick you know !! We will contact you dierctly via email to progress your review, as due to the Royal Mail Cyber Attack pracels in their system that had not yet left the country the tracking was purposely not upating. The good news is that Royal Mail are working through the backlog and have been for around a week so hopfully your parcel should be in your country soon, albeit i do not think the tracking will update agin until it arraives at customs in your country Assured of the best possible service & products at all times The AromaromaUK team

Posted 1 year ago

“I have never received my order.”

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Posted 1 year ago

Thanks for takaing the time to leave a review Since leaving the review i can see from the courier tracking your order has been delivered. The tracking clearly shows we dropped your order off at the ParcelShop att approx 10am the next morning and you placed your order around 11-30pm the evening before. Im not sure what caused the courier delay, thanks for your patience & understaning - we always turn orders around super quick assured of the best possible service at all times Best wishes The AromaromaUK team

Posted 1 year ago

“Parcel never arrived, raised with Evri told to email seller but no further contact. Paid my money and no delivery!”

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Posted 1 year ago

thanks for taking the time to leave us a review Im a little puzzled at your review as you have not made contact with us, the first we knew that you had not recieved your parcel was when I read it just now. The courier tracking shows that your parcel was delievered on 2nd January, you placed your order on Friday 30th December after 5pm & you should have recieved several emails from the courier saying they had the parcel and again on delivery day saying it was out for delivery. The quickest and best way for customers to progress any delivery issues is to contact us directly by replying to the order confirmation email, we reply to ALL emails and have a great track record of rectifying any delvery issues . We will contact you directly now to progress. assured of the best possible service & products at all times

Posted 1 year ago

“Never received it”

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Posted 1 year ago

Thanks for taking the time to leave a review Simon We were unware until you left your review there was an issue, as you had not contacted us directly & the courier tracking showed your order was delivered on 30th December. We have contacted you directly to progress the issue and am pleased to say we have resolved it. Thanks for ordering from us Assured of the best possible service & products at all times The AromaromaUk team

Posted 1 year ago

“Very very slow delivery”

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Posted 1 year ago

Hi Thomas, I do apologise for the delay. Unfortunatelly in december is alwaysb very slow, due to christmas, and royal mail strike this year.

Posted 1 year ago

“Ordered from them and it didn’t arrive and was constantly changing the tracking from its arrived at your local depot to it’s took a walk magically. Don’t bother with them and I doubt they’re British too. Not with names like Piotr.”

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Posted 1 year ago

I think its only fair that i repsond with a balanced update and provide a little more detail than your brief review You placed your order on Monday 26th December Boxing Day & Tuesday 27th was a bank holiday also with no mail or courier collections meaning Wednesday 28th January was the first avaialble collection date for your order which is when we sent it out. On Friday 30th January you emailed us saying " I WANT MY MONEY BACK I PLACED MY ORDER MONDAY MORNING AND STILL HASNT ARRIVED " not taking into account that the first 2 days of the week where bank holidays. There had been numerous Royal Mail strike days in December that saw huge backlogs both with Royal Mail, that then saw millions of parcels sent via courier companies as was featured on the news almost daily reporting on delays . We used a premium service from a courier company and yes they like others had become a little bogged down with the pure volume of parcels they were handling. we did not delay sending any orders out. W/C 26th December saw most delivery carriers still working through huge backlogs of parcels in some areas of the UK It was an aboslute joy to receive your rude & confontational emails acusing us of being "dodgy" and " are you even sure you sent the parcel " despite the courier tracking clearly showing we dropped it off at the parcel shop at 11-09am on Weds 28/12 - we packed your order on Boxing day. We refunded your order on Sat 31st December. I can see that the parcel has since been delivered you have not contacted us to tell us this, however as they say every cloud. As for your comments about nationality & someones name, well what can I say about this in the year 2022 !! The world evolves ------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------- THANK YOU TO ALL OUR CUSTOMERS We always dispatch customer orders very quickly usually the same day and all delivery companies are back to normal now and delvering super quick tihs week. Thanks to our customers for all the great comments and support they continue to show us. December is always a challenging month in relation to delivery timelines and 2022 was the most challenging December the majority of online companies have ever expericend due to the logistics issues in the UK home delivery sector, even the big boys like M&S were affected & had banners on their website advising of tranportation delays. Any delivery delays were not down to us, we bust a gut to get orders sent out the same day they were placed. Additionally we spent hours and hours often in the early hours of the morning supporting custmers with delivery timeline enquiries. We are a small compnay please be nice to us we will alawys be nice to you !! Have a great 2023 everyone Assiured of the best possible service & products at all times The AromaromaUk team

Posted 1 year ago

“Still waiting for them to be delivered”

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Posted 1 year ago

Hi Michael thanks for taking the time to leave a review We dispatched your order on 21st December and the courier tracking which you should haave automatically received updates of via email shows that your order was delivered on Friday 23rd December. We will contact you directly to progress the matter and get the GPStracking from the courier company. Assured of the best possible service & products at all times Best wishes The AromaromaUk Team

Posted 1 year ago

“I have not received my orders after waiting for 14 days.”

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Posted 1 year ago

Hi Vincent, thanks for your review You are based on the other side of the world and in normal circumstances ( outide of Christmas bank holidays & strile action in th UK ) the APPROXIMATE timeline for delivery to your country is 14 working days . We sent your order out the same day you placed it ( WE ALWAYS TURN ORDERS AROUND VERY QUICKLY ) ie Tuesday 20th December (as per the tracking link provided when you placed your order ) . Today Fri 6th January is the 9th Working day since we sent your order. please keep checking the tracking link we senT you and it will show when the order arrives in your country - please note it will not update again until it arraives in your country and clears customs. Hopefully this detailed explanantion along with the tracking link we sent you that shows we sent your order out within a few hours of it being placed & reassures you its on its way. Unfortunately we cant influnece uK strike action or public holidays when there is no transit of goods Your order i would expect should be with you within the next week, the weather in your country is some 20 degress warner than the UK Assured of the best possible service at all times Best wishes The AromaromaUk team

Posted 1 year ago

“Never received my order!”

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Posted 1 year ago

Thanks for taking the time to leave a review You may not be aware as you are based in Europe but there has been substantial strike action by UK Royal Mail that was in force at the time you placed your order. The tracking details show when we dropped the order at the post office & when it left the UK. If you refer to the tracking link sent via email shortly after you placed your order 21.45pm uk time on 18/12/22 , you will see the order is now in your country and awaiting customs clearnce We will email you privately and send you the tracking link again Thanks for ordering from us and im sure you will apprecaite delays in transit caused by UK strike action and various public holidays over Christmas & New Yeear are entirely out of our control. the great thing about parcel tracking is that customers can see how quickly we send orders out. Great to see the parcel is in your country now Assured of the best possible service at all times The AromaromaUK team

Posted 1 year ago

“I never received anything!...”

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Posted 1 year ago

Thanks for your review , similar to other reviews above from overseas customers GREAT TO SEE FROM THE TRACKING WE SENT YOU WHEN YOU PLACED YOUR ORDER THAT YOUR PARCEL WAS DELIVERED ON SATURDAY 31st December You are based on the other side of the world and in normal circumstances ( outide of Christmas bank holidays & strile action in th UK ) the APPROXIMATE timeline for delivery to your country is 14 working days and on this occaison you order was delivered within that time period. Had it not been for Chritmas public hilidays both in the UK & your country the parcel may have arraived soomer We sent your order out shortly after you placed it ( WE ALWAYS TURN ORDERS AROUND VERY QUICKLY ) as per the tracking link provided when you placed your order . Today Friday 6th December i can see it was delivered on New Years Eve - just in time !! Assured of the best possible service at all times - thanks for ordering from us Best wishes The AromaromaUk team

Posted 1 year ago

Aromaromauk is rated 4.4 based on 1,818 reviews