Name: Aromaromauk
Address: Burnden House Vicking Street, Burnden House Vicking Street, Leeds
Rating: 4.38

“Not happy with the quality of the products ordered”

Posted 1 year ago

Thanks for taking the time to leave a review As you have not contacted us directly we were unaware you had not been happy with your purchase from us The 3 brands you purchased are made by different manufacturers so its unusal that all 3 did not hit the spot We will contact you directly to progress your review Assured of the best possible service & products at all times Best wishes The AromaromaUk team

Posted 1 year ago

“Hi . Most of the bottles had leaked and the ones that hand not were not very good !”

Helpful Report

Posted 1 year ago

Hi simon, thanks for taking the time to leave a review Unfortunatley as you have not contacted us directly we were unaware you have had an issue It seems strange indeed that out of 8 bottles there was an issue with every one, particularly as they are not all made by the same manufacturer We will contact you directly in order to progress your review Assured of the best possible service & products at all times The AromaromaUk team

Posted 1 year ago

“My parcel got stolen because the delivery driver left it hanging from the mail box so great and no one contacted me yet about it”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave a review However as you have not contacted us about it, we couldnt possibly know that this had happened We will contact you directly in order to fix this Assured of the best possible service & products at all times Best wishes The AromaromaUk team

Posted 1 year ago

“Never arrived - had to email in so I could get a refund. Was never sent out after weeks of waiting. Won't use again that's for sure.”

Helpful Report

Posted 1 year ago

Thanls for taking the time to leave a review, however i think its only fair that I respond with the facts Its completely unfair & untrue to say the parcel was not sent out. You emailed us on 26/8 to say you had not recieved the parcel from the order that you placed on 18/8, we replied the same day, having checked the couriers tracking we could see that the delivery had stalled in trasnit, we offered to send out again that day or refund & you chose the refund option which we actioned the same day. Please be assured that we never delay sending orders out. Having just checked the tracking again a few minutes ago I can see that the original parcel was obvioulsy found by the courier & they delivered it today Wednesday 4th September. Apologies this delivery went wrong but you can see from the parcel tracking we sent the parcel out on Monday 19th August, clearly indicating we did indeed send the parcel out. Apologies again that the delivery stalled , we responded very quickly after you emailed us offering to fix the issue or refund , you chose the refund option & we refunded immediately. Please keep the products delivered today ie the original parcel sent on 19/8 as a gesture of goodwill. The delivery & associated tracking demonstrate without doubt we did indeed send the order you placed on Sunday 18/9 the very next morning Monday 19/9 Assured of the best possible service & products at all times The AromaromaUk team

Posted 1 year ago

“gave me a blistering headache and the product was supposed to be strong but it wasnt ,it did nothing for me”

Helpful Report

Posted 2 years ago

Thanks for taking the time to leave a review The brand you chose is one of our best sellers & usually has great reviews, however we have contacted you directly in order to progress your review Assured of the best possible service & products at all times The AromaromaUk team

Posted 2 years ago

“Di I did not receive my poppers for hard fu ing. Despite copies of complaints . Rip of or teething error . Can you see this .or do you need some bi knoc u lars . Shi% happens Matthew Kirkham Gloucestershire”

Helpful Report

Posted 2 years ago

Hi Matthew Your order was cancelled - we sent you an email explaining this at 8-43am on 7th June - maybe chcek your junk/spam folder. You were not charged for the order The AromaromaUk team

Posted 2 years ago

“Is this a joke? Haven’t received my order at all.”

Helpful Report

Posted 2 years ago

Hi James Thanks for making the time to leave a review. AS you had not contacted us directly we were unaware you had not recieved your order until reading thisd review, we could have rectified this earlier had you contacted us . Just to reassure you we send orders out usually the same day. AS you placed your order at 6pm Saturday 23rd April, we sent out at around 10am on Monday 25th April, so you should have received it by now. WE will contact you directly to fix this. CUSTOMERS ARE KINDLY ASKED TO ALSO CONTACT US DIRECTLY, info@aromaromauk.co.uk AS WELL AS LEAVING REVIEWS, AS THIS ENABLES US TO TURN AROUND ANY CUSTOMER ENQUIRIES QUICKER THAN CHECKING THE REVIEW SITE. WE WELCOME ALL REVIEWS LEFT FOR US, AS WE CAN NOT IMPROVE OUR HIGH LEVEL OF CUSTOMER SATISFACTION IF WE ARE NOT MADE AWARE OF CUSTOMER SENTIMENT

Posted 2 years ago

“Cheap poppers made vision poor for several weeks ( still blurry ) and lips blue as contain isopropyl. One bottle arrived with seal broken and other cap not put on correctly so leaked Used for last 3 orders but won’t anymore”

Helpful Report

Posted 2 years ago

“Very poor, item not received after 15 days of purchase”

Helpful Report

Posted 2 years ago

Thanks for taking the time to leave a review & apologies your order was lost in transit Just to reassure you & anyone reading this, we never delay sending orders out, which i think you will know from your previous orders. You placed your order at around 5pm on Tuesday 16th January & we posted it at around 10am the next morning. As requested we have refunded this for you as the tracking clesrly showed it had not been delivered. Assured of the best possible service & products at all times The AromaromaUk Team

Posted 2 years ago

“I have not received the goods unfortunately. So, very poor”

Helpful Report

Posted 2 years ago

Thanks for taking the time to leave a review & apolgies you have not received your order yet. Its great that you also contact us directly about this (thank you) as it meant we could send out a replacemnt order today without delay Just to reassure you we never delay sending orders out. You placed your order at 10-30pm on Thursday 7th December & we posted at around 10am on Friday 8th December. Thanks for ordering from us & apologies again your order was lost in transit Assured of the best possible service & products at all times Have a great Christmas The AromaromaUk team

Posted 2 years ago

“Rubbish threads on bottles were stuck could not open them”

Helpful Report

Posted 2 years ago

Hi William Thanks for taking the time to leave a review. You purchased 2 different best selling brands totalling several bottles, so its a little unusual for all of them not to open. The caps are childproof safety caps, if you push the cap down as you twist it the bottle shpuld open. Should you still have a problem please contact us on info@aromaromauk.co.uk or by replying to your order confirmation email Assured of the best possible servcice & products at all times Best wishes The AromaromaUk Team

Posted 2 years ago

“parcel arrived poorly wrapped 2 bottles damaged and empty. I hope the delivery driver/handler was not affected.”

Helpful Report

Posted 2 years ago

Hi Valery. Thanks for taking the time to leave a review & apologies your parcel appears to have been damaged. Ss you have not contacted us directly we were unaware until reading your review that there has been an issue. Im puzzled at the package being poorly wrapped as given you ordered 2 x 5 packs, each 5 pack will have been securely wrapped in tape & cardboard & both parcels sealed in a tightly wrapped Poly Bag. i can only think its been damaged in transit, as you can see most of the reviews comment on how well packed our orders are. Humans can however make mistakes , so apologies if indeed it was our fault We will contact you directly to look at replacing the 2 bottles that appear to have leaked. Assured of the best possible service & products at all times The AromaromaUk team GENERAL CUSTOMER NOTICE WE ASK CUSTOMERS IF THEY ARE LEAVING A REVIEW IN RELATION TO AN ISSUE WITH YOUR ORDER, THAT YOU ALSO CONTACT US DIRECTLY BY REPLYING TO THE ORDER CONFIRMATION EMAIL. UNFORTUNATELY THE REVIEWS ARE NOT ALWAYS AUTOMATICALLY EMAILED TO US & IN THIS CASE, THE REVIEW WAS LEFT 3 DAYS AGO, HAD WE BEEN CONTACTED DIRECTLY 3 DAYS AGO WE COULD HAVE RECTIFIED THE ISSUE SOONER. THIS IS NOT A CRITICISM OF YOU THE CUSTOMER, RATHER WE ARE KEEN TO ENSURE EVERYONE HAS THE PREFECT CUSTOMER EXPEPERIENCE & WE CAN RESPOND FAR QUICKER WHEN WE ARE AWARE THERE HAS BEEN AN ISSUE

Posted 2 years ago

“Never received”

Helpful Report

Posted 2 years ago

Hi Graham thanks for taking the time to leave a review Please be assured we send all parcels out without delay, as the timeline on the international tracking of your parcel shows. On checking the tracking of your international parcel ( we emailed you the tracking details via email @ 8-36am 04/10/23 ) it appears to have been returned to the uk by customs in your country, but then shows UK have sent it back to your country. We will email you directly in order to arrange a refund for you, as given we sent your parcel on 4th October ie the same day you placed your order with us, it should have been delivered by now. Assured of the best possible products & service at all times The AromaromaUk team

Posted 2 years ago

“Good delivery time and communication but the product was really poor, not high strength at all and useless after opening once”

Helpful Report

Posted 2 years ago

Hi Paul Thanks for taking the time toleave a review The 2 brands You purchased are from compleletly different manufacturers, so its unusal that both did not hit the spot. We will contact you directly to progress this for you Assured of the best possible service at all times Best wishes The AromaromaUk team

Posted 2 years ago

“Decent site, easy to use, product was significantly sub par in comparison to normal.”

Helpful Report

Posted 2 years ago

“Not delivered rip off. No refund or replacement. Pure theft”

Helpful Report

Posted 2 years ago

Hi Joel thanks for taking the time to leave a review. I am a little puzzled to read this review as you emailed us on 16th August @ 19.05pm saying the order had not been delivered & we replied at 19.43pm with the tracking link showing the signature & the name of the person who took the delivery in & signed for it at 12.04pm on Weds 16th August & we did not hear back from you. Whilst i apprceiate your frustration i must refute the suggetsion that this is pure theft. We respomded to your email 38 minutes after you contacted us, we provided the above proof of delivery and we have not heard from you since. WE will contact you agin re the matter, howeber the content of your review makes no mention of the above timlimes & the documented events i mention. The parcel was delivered to your property Assured of the best possible service & products at all times The AromaromaUk team

Posted 2 years ago

“Order never arrived”

Helpful Report

Posted 2 years ago

Hi thanks for taking the time to leave us a review Apologies it looks your order has been lost in transit. You placed your order at 19.24pm on Friday 22nd August and we sent your order out at around 10am on the Saturday morning . We will double chcek your delivery address with you via email and then send you a replacment order out Assured of the best possible service & products at all times The AromaromaUk team CUSTOMERS ARE REMINDED TO CONTACT US DIRECTLY BY REPLYING TO THEIR ORDER CONFORMATION EMAILS AS WELL AS LEAVING A REVIEW, SHOULD THEY HAVE ANY QUERIES WITH THEIR ORDER. THIS ENABLES US TO RESPOND AND FIX ANY ISSUES FAR QUICKER, AS THIS DELIVERY ISSUE HAS BEEN ON THE SITE FOR 3 DAYS BEFORE WE NOTICED IT ( THE REVIEW SITE DOES NOT ALWAYS AUTOMATICALLY FOREARD US THE REVIEWS )

Posted 2 years ago

“I Never received my order thanks a bunch”

Helpful Report

Posted 2 years ago

Hi Robert Thanks for taking the time to leave a review. We are howver a little puzzled as you have not contacted us directly about this directly , the first we knew was hwne we read your review. WE always turn orders around very quickly; you ordered at 6-55am on Thurs 3rd August & we sent your order out the same day. an attempt to deliver your Special Delivery parcel was made on Friday 4th August at 10-15am & again at 8-31am on Saturday 5th August. As there was no reply at the address a red & white " we missed you " card was left advisng of the process to rearrange delivery or collect from your local delivery office. As the parcel had been at the delivery office since Sat 5/8/23 the tracking shows that the parcel was held until this morning ( friday 25/8 ) and the parcel has now been retruned to us which we are likley to recieve within the next 7-10 days. We will issue a refund for you this evening. Assured of the best possible service & products at all times The AromaromaUK Team GENERAL CUSTOMER NOTICE ** CUSTOMERS ARE REMINDED TO CONTACT US DIRECTLY BY REPLYING TO YOUR ORDER CONFIRMATION EMAIL SHOULD YOU HAVE ANY DELIVERY QUERIES OR QUESTIONS OF ANY KIND. WE ENCOURAGE CUSTOMERS TO LEAVE REVIEWS HENCE US PAYING THIS SITE TO HOST OUR REVIEWS, HOWEVER THE REVIEWS ARE NOT ALWAYS AUTOMATICALLY SENT TO US. BY CONTAVTING US DIRECTLY ( AS WELL AS LEAVING A REVIEW ) THIS ENABLES US TO RECTIFY ANY ISSUES FAR QUICKER THAN JUST POSTING ON HERE. CUSTOMERS ARE ALSO ASSURED WE NEVER DELAY SENDING ORDERS OUT, THEY ARE ALWAYS SENT OUT WITHIN 24 HRS & IN MOST CASES ON THE SAME DAY

Posted 2 years ago

“Not very good don't get any effect from them”

Helpful Report

Posted 3 years ago

“Came very weak and as if had gone off before opened. Not used this company before - so don’t know if this is normal?”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email

Aromaromauk Reviews