“Appalling. Order not arrived in 10 days after it was placed. Emailed to highlight this. Response was a link to Yodel stating order is in transit and this would be followed up. Still waiting for either order to arrive, new order to be sent or a refund. Would recommend this site is avoided!”
Hi Andrew
Firstly apologies for the issues with your delivery being lost by the courier
When I responded to your original email the reason I attached the tracking link ( as per the note in the accompanying email ) was so that you could see we had dispatched the order you placed on Sunday at 9-30am Monday when we dropped it at the courier's parcel shop ie we had sent the order out very quickly.
Now unfortunately after my initial response to your email on Saturday evening whilst I was out for a meal, I forgot to make a note for myself on my phone to check the tracking again Monday AM ( this was human error on my part APOLOGIES ). I explained that we have seen a few parcels recently appear not to move in the early days of transit and then change to " out for delivery ", hence me wanting to check on Monday AM as it was post 5PM saturday when we exchanged emails.
Again apologies I forgot to make a note to check the tracking on the Monday. Customers can be assured we always respond to emails even way past what may be considered as traditional hours & always follow up, on this occasion however this human ie myself dropped a clanger re checking the tracking again after weekend for the aforementioned reason. I am pleased however you picked up with my colleague whilst I was on holiday last week and that we issued a refund for you no quibble at all.
Thanks for contacting us
Best wishes
The AromaromaUk team
“Brought three bottles of green extra strong not only did they burn the nose but were off ONE bottle I thought ok two was just unbelievable but to have three off after I paid £18 NEVER AGAIN!!”
Hi thanks, for your email - apologies that the order appears has been delayed in its international travel, I can see you placed your order at 9pm on 11th May & we dropped at the Post Office at 11-30am the next morning 12th May, ie we turned your order around very quickly without delay & your parcel left the UK a few days later. We will contact you today by email in relation to the parcel tracking on its journey.
Apologies for the transit delay of your parcel, we will rectify for you today.
Best wishes the AromaromaUK team
“Paid for first class delivery and it took over a week to get to me, even though they said it was on its way much sooner when I emailed. Better to go for a different, faster website.”
