Name: Aromaromauk
Address: Burnden House Vicking Street, Burnden House Vicking Street, Leeds
Rating: 4.38

“Very very slow delivery”

Posted 3 years ago

Hi Thomas, I do apologise for the delay. Unfortunatelly in december is alwaysb very slow, due to christmas, and royal mail strike this year.

Posted 3 years ago

“Ordered from them and it didn’t arrive and was constantly changing the tracking from its arrived at your local depot to it’s took a walk magically. Don’t bother with them and I doubt they’re British too. Not with names like Piotr.”

Helpful Report

Posted 3 years ago

I think its only fair that i repsond with a balanced update and provide a little more detail than your brief review You placed your order on Monday 26th December Boxing Day & Tuesday 27th was a bank holiday also with no mail or courier collections meaning Wednesday 28th January was the first avaialble collection date for your order which is when we sent it out. On Friday 30th January you emailed us saying " I WANT MY MONEY BACK I PLACED MY ORDER MONDAY MORNING AND STILL HASNT ARRIVED " not taking into account that the first 2 days of the week where bank holidays. There had been numerous Royal Mail strike days in December that saw huge backlogs both with Royal Mail, that then saw millions of parcels sent via courier companies as was featured on the news almost daily reporting on delays . We used a premium service from a courier company and yes they like others had become a little bogged down with the pure volume of parcels they were handling. we did not delay sending any orders out. W/C 26th December saw most delivery carriers still working through huge backlogs of parcels in some areas of the UK It was an aboslute joy to receive your rude & confontational emails acusing us of being "dodgy" and " are you even sure you sent the parcel " despite the courier tracking clearly showing we dropped it off at the parcel shop at 11-09am on Weds 28/12 - we packed your order on Boxing day. We refunded your order on Sat 31st December. I can see that the parcel has since been delivered you have not contacted us to tell us this, however as they say every cloud. As for your comments about nationality & someones name, well what can I say about this in the year 2022 !! The world evolves ------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------- THANK YOU TO ALL OUR CUSTOMERS We always dispatch customer orders very quickly usually the same day and all delivery companies are back to normal now and delvering super quick tihs week. Thanks to our customers for all the great comments and support they continue to show us. December is always a challenging month in relation to delivery timelines and 2022 was the most challenging December the majority of online companies have ever expericend due to the logistics issues in the UK home delivery sector, even the big boys like M&S were affected & had banners on their website advising of tranportation delays. Any delivery delays were not down to us, we bust a gut to get orders sent out the same day they were placed. Additionally we spent hours and hours often in the early hours of the morning supporting custmers with delivery timeline enquiries. We are a small compnay please be nice to us we will alawys be nice to you !! Have a great 2023 everyone Assiured of the best possible service & products at all times The AromaromaUk team

Posted 3 years ago

“Still waiting for them to be delivered”

Helpful Report

Posted 3 years ago

Hi Michael thanks for taking the time to leave a review We dispatched your order on 21st December and the courier tracking which you should haave automatically received updates of via email shows that your order was delivered on Friday 23rd December. We will contact you directly to progress the matter and get the GPStracking from the courier company. Assured of the best possible service & products at all times Best wishes The AromaromaUk Team

Posted 3 years ago

“I have not received my orders after waiting for 14 days.”

Helpful Report

Posted 3 years ago

Hi Vincent, thanks for your review You are based on the other side of the world and in normal circumstances ( outide of Christmas bank holidays & strile action in th UK ) the APPROXIMATE timeline for delivery to your country is 14 working days . We sent your order out the same day you placed it ( WE ALWAYS TURN ORDERS AROUND VERY QUICKLY ) ie Tuesday 20th December (as per the tracking link provided when you placed your order ) . Today Fri 6th January is the 9th Working day since we sent your order. please keep checking the tracking link we senT you and it will show when the order arrives in your country - please note it will not update again until it arraives in your country and clears customs. Hopefully this detailed explanantion along with the tracking link we sent you that shows we sent your order out within a few hours of it being placed & reassures you its on its way. Unfortunately we cant influnece uK strike action or public holidays when there is no transit of goods Your order i would expect should be with you within the next week, the weather in your country is some 20 degress warner than the UK Assured of the best possible service at all times Best wishes The AromaromaUk team

Posted 3 years ago

“Never received my order!”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave a review You may not be aware as you are based in Europe but there has been substantial strike action by UK Royal Mail that was in force at the time you placed your order. The tracking details show when we dropped the order at the post office & when it left the UK. If you refer to the tracking link sent via email shortly after you placed your order 21.45pm uk time on 18/12/22 , you will see the order is now in your country and awaiting customs clearnce We will email you privately and send you the tracking link again Thanks for ordering from us and im sure you will apprecaite delays in transit caused by UK strike action and various public holidays over Christmas & New Yeear are entirely out of our control. the great thing about parcel tracking is that customers can see how quickly we send orders out. Great to see the parcel is in your country now Assured of the best possible service at all times The AromaromaUK team

Posted 3 years ago

“I never received anything!...”

Helpful Report

Posted 3 years ago

Thanks for your review , similar to other reviews above from overseas customers GREAT TO SEE FROM THE TRACKING WE SENT YOU WHEN YOU PLACED YOUR ORDER THAT YOUR PARCEL WAS DELIVERED ON SATURDAY 31st December You are based on the other side of the world and in normal circumstances ( outide of Christmas bank holidays & strile action in th UK ) the APPROXIMATE timeline for delivery to your country is 14 working days and on this occaison you order was delivered within that time period. Had it not been for Chritmas public hilidays both in the UK & your country the parcel may have arraived soomer We sent your order out shortly after you placed it ( WE ALWAYS TURN ORDERS AROUND VERY QUICKLY ) as per the tracking link provided when you placed your order . Today Friday 6th December i can see it was delivered on New Years Eve - just in time !! Assured of the best possible service at all times - thanks for ordering from us Best wishes The AromaromaUk team

Posted 3 years ago

“Not even recieve my parcel won’t be ordering from here again”

Helpful Report

Posted 3 years ago

thanks for taking time to leave a review we communicated regualrly in relation to your delayed order - we sent out the same day it was recieved as the couriers tracking provided clearly shows - unfortunatelly the tracking stopped updating and it looks like in the christmas chaos of millions of additional parcels going through courier networks that would have usaually gone via royal mail, they lost your single bottle order, this can sometimes happn as the parcels for a one bottle order are quite small. We offered you the opportunity of resending the order or a refund as we pride ourselves on great customer service, its so dissapointing when we bust a gut to send orders out the same day they are plaaced & then a delivery partner lets us both down - another benefit of tracking is that you can clearly see how quickly we dispatched the order. Assured of the best possible service at all times Have a great 2023 The AromaromaUk Team

Posted 3 years ago

“I never received my order so very dissatisfied”

Helpful Report

Posted 3 years ago

Hi Stewart Please check your email inbox/junk/spam folders for an email sent from us at 18.57pm the same day ypu placed your order 3/12/22. Your order was not completed/ paid for hence our email to you advising the same. We would be more than happy to receive another order form you. Assured of the best possibe service & products at all times The AromaromaUk team

Posted 3 years ago

“I ordered twice from Aromauk but both times there products were not to expectations. Bottles have gone weak and filthy breath smells off bottles. Very upset. I have ordered one more time so they can verify their products one more time. I hope they improve with quality.”

Helpful Report

Posted 3 years ago

Hi Vincent thanks for leaving a review however i am somewhat puzzled. You placed an order on 30/11 which is still in transit to you at the other side of the world; prior to this it was June 2021 ie 18 months ago when you last ordered, so if your review is from products ordered 18 months ago then its fair to say they may no longer be at their best !! or is todays review your memory of 18 months ago - im not reaaly sure. We have many regular customers in your country whom re order time & time again and we have had no quality issues reorted to us. Your order from 30/11 has 10 different brands ordered from numerous manufacturers so it will be interesting to see how you get on with them. assured of the best possible service and products at all times Have a great Christmas The AromaromaUk team

Posted 3 years ago

“I still have not received my goods”

Helpful Report

Posted 3 years ago

Good evening Guy apologies you had not yet recieved your order at the time you left this review 2 days ago, however i can see from the parcel tracking your order from us was delivered yesterday Tues 6/12/22 at 13.19pm I can confirm you placed your order at 7-45pm on Monday 21st November and as with all our orders we turned around very quickly & dispatched the next morning Tues 22nd November, however your parcel seems to have stalled once in the couriers transit system, apologoes for the delay. Assured of the best possible service & products at all times & apologies our delivey partner appears to have delayed in deliveing your order. IM pleased its now sorted and you have your order Best wishes The AromaromaUK team

Posted 3 years ago

“I didn't receive anything as it was delivered to the wrong Andress”

Helpful Report

Posted 3 years ago

Hi Keith Thanks for taking the time to leave a review , however your review appears to be the first we know of this issue . I have checked the courier address detail aand the address we used was the one given on your order, therefore we can only assume the courier delivered to the wrong address - apolpgies for this we will contact you directly by email re this issue to see if the order is now in your posession as i cant determine this from your review if you did indeed rescue your order from the incorrect delivery address. again apologies the courier appears to have mis delivered your order from us. Best wishes The Aromaroma Machine

Posted 3 years ago

“Bought Lisbon, only lasts about 10 minutes very dissapointed, I'll stick to Essence vault..!!!”

Helpful Report

Posted 3 years ago

Hi John & thanks for taking the time to leave a review Just a tad puzzled as we dont sell Lisbon, it cant be AromaromaUK you bought this product from Best wishes The AromromUk team

Posted 3 years ago

“Parcel didn’t arrive”

Helpful Report

Posted 3 years ago

“Parcel didn’t arrive”

Helpful Report

Posted 3 years ago

Hi Lynsey thanks for taking time to leave a review We dispatched your order at around 4-30pm on Monday 14/11/22 ie around an hour after you placed your order so you should have received it by now We will contact you directly to rectify the situation for you assured of the best possible service & products at all times The AromaromaUk team

Posted 3 years ago

“Rubbish Shipping My Parcel arrived with one container half full. Delivery was flawed also. I have emailed about this but am yet to get a reply.”

Helpful Report

Posted 3 years ago

Hi Kenneth , thanks for taking the time to leave us a review Apologies if one of the bottles was "half full" , we must have missed this when packing; we will contact you directly re this. I have checked our inbox & junk/bulk mail folders and 100% we have not recieved an email from you, not sure if you maybe didnt type the email address correctly or maybe the email is sat in your drafts ? ( as can be seen on previous replys from us, we wear our hearts on our sleeves and if we had made an error & missed replying to a customers email we say so, as rare as it is) I can see you placed your orer at around 6am and we packed and dropped it at the couriers parcel shop at around 10am on 10th Oct & it was delivered on the 14th October, so not a bad delivery timeline. We strive to get orders out the same day they are recieived, as indeed we did with your order and take pride in this. Assured of the best possibe service & products at all times The AromaromaUk team

Posted 3 years ago

“Never received the item”

Helpful Report

Posted 3 years ago

thanks for taking time to leave a review You chose the premium special delivery service & we sent you an email with a note of the tracking number shortly after you placed your order. On checking the tracking number just now Royal Mail left a red & white card advising that they tried to deliver & there was no one in - the card gives you the option to choose a redeivery date or collect from the local delivery office or post office - to this date no redilvery has been arranged by you, maybe the card was overlooked in post / flyers etc. In order that you can arrange redlivery we will email you the tracking link over again now so that you can arrange delivery. Assured of the best possible products and service at all times - thanks for ordering from us The AromaromaUk Team

Posted 3 years ago

“I never received my purchase so therefore I rated very poor.Please contact me so we can sort this out?”

Helpful Report

Posted 3 years ago

Hi Ross , thanks for taking the time to leave a review My colleauge contcted you when we saw your review , had you contacted us directly we could have updated you quicker than we did ( the reviews do not always immediately come through to us therecan be a delay on occasion) you placed your order for international delivery to the other side of the world on Fri 16th September after our cut off for RoyaL Mail and so we dropped it at the post office on the morning of Sat 17th Sept via International tracked mail. As the tracking details show we provided you with when you placed your order, whilst your order left the UK via air mail on Sunday 18th September , it was indeed delayed in your country and it took 8 days from arriving in your country before it was delivered. Whilst this is indeed dissapointing for us both, I m sure you will agree the delay by the postal service in your country was completely out of our control. The reason we use international tracked mail is to enable both ourselves and customers to track progress of parcels; this also demonstrates to our customers how quickly we turn orders round, as indeed we did with your order. Its great to see your order was eventually delivered and apologies the postal service in your country didnt move as quickly as we did, albeit the delivery was made within the approximatle timeline of 7-14 working days advised when you placed your order Again thanks for ordering from us Assured of the best possible service products at all times The AromaromaUk team

Posted 3 years ago

“I have not recieved it”

Helpful Report

Posted 3 years ago

“Unfortunately the Amsterdam special is fake, please do not sell it if it is not original”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave a review The Amsterdam Special we purchased directly from the manufacturer, as indeed we do with the proftfolio of brands we have available for sale We will contact you directly to progress your review, one of the posiive reviews further down the page bought the Amsterdam Special so your comments are indeed a puzzle but we will of course follow up your review with you directly. Assuroed of the best possible service and products at all times The AromaromaUK team

Posted 3 years ago

“My order did not arrive”

Helpful Report

Posted 3 years ago

Hi Oliver thanks for your review and apologies you have not had your order yet We have emailed you prvately a few moments ago in order to resolve We posted second class mail instead of the courier option you requested as a result of your location and we posted your order around an hour after you place in on the morning of Sarurday 20th August, so despite a bnk holiday & 2 Royal Mail strike days your order should indeed have been delivered now Again please check your emails from us today Assured of the best possible service at all times The AromaromaUk Team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email

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