Thanks for your review , similar to other reviews above from overseas customers
GREAT TO SEE FROM THE TRACKING WE SENT YOU WHEN YOU PLACED YOUR ORDER THAT YOUR PARCEL WAS DELIVERED ON SATURDAY 31st December
You are based on the other side of the world and in normal circumstances ( outide of Christmas bank holidays & strile action in th UK ) the APPROXIMATE timeline for delivery to your country is 14 working days and on this occaison you order was delivered within that time period. Had it not been for Chritmas public hilidays both in the UK & your country the parcel may have arraived soomer
We sent your order out shortly after you placed it ( WE ALWAYS TURN ORDERS AROUND VERY QUICKLY ) as per the tracking link provided when you placed your order . Today Friday 6th December i can see it was delivered on New Years Eve - just in time !!
Assured of the best possible service at all times - thanks for ordering from us
Best wishes
The AromaromaUk team
thanks for taking time to leave a review
we communicated regualrly in relation to your delayed order - we sent out the same day it was recieved as the couriers tracking provided clearly shows - unfortunatelly the tracking stopped updating and it looks like in the christmas chaos of millions of additional parcels going through courier networks that would have usaually gone via royal mail, they lost your single bottle order, this can sometimes happn as the parcels for a one bottle order are quite small. We offered you the opportunity of resending the order or a refund as we pride ourselves on great customer service, its so dissapointing when we bust a gut to send orders out the same day they are plaaced & then a delivery partner lets us both down - another benefit of tracking is that you can clearly see how quickly we dispatched the order.
Assured of the best possible service at all times
Have a great 2023
The AromaromaUk Team
Hi Stewart
Please check your email inbox/junk/spam folders for an email sent from us at 18.57pm the same day ypu placed your order 3/12/22. Your order was not completed/ paid for hence our email to you advising the same.
We would be more than happy to receive another order form you.
Assured of the best possibe service & products at all times
The AromaromaUk team
“I ordered twice from Aromauk but both times there products were not to expectations. Bottles have gone weak and filthy breath smells off bottles. Very upset. I have ordered one more time so they can verify their products one more time. I hope they improve with quality.”
Hi Vincent
thanks for leaving a review however i am somewhat puzzled. You placed an order on 30/11 which is still in transit to you at the other side of the world; prior to this it was June 2021 ie 18 months ago when you last ordered, so if your review is from products ordered 18 months ago then its fair to say they may no longer be at their best !! or is todays review your memory of 18 months ago - im not reaaly sure.
We have many regular customers in your country whom re order time & time again and we have had no quality issues reorted to us. Your order from 30/11 has 10 different brands ordered from numerous manufacturers so it will be interesting to see how you get on with them.
assured of the best possible service and products at all times
Have a great Christmas
The AromaromaUk team
Good evening Guy
apologies you had not yet recieved your order at the time you left this review 2 days ago, however i can see from the parcel tracking your order from us was delivered yesterday Tues 6/12/22 at 13.19pm
I can confirm you placed your order at 7-45pm on Monday 21st November and as with all our orders we turned around very quickly & dispatched the next morning Tues 22nd November, however your parcel seems to have stalled once in the couriers transit system, apologoes for the delay.
Assured of the best possible service & products at all times & apologies our delivey partner appears to have delayed in deliveing your order.
IM pleased its now sorted and you have your order
Best wishes
The AromaromaUK team
Hi Keith
Thanks for taking the time to leave a review , however your review appears to be the first we know of this issue . I have checked the courier address detail aand the address we used was the one given on your order, therefore we can only assume the courier delivered to the wrong address - apolpgies for this
we will contact you directly by email re this issue to see if the order is now in your posession as i cant determine this from your review if you did indeed rescue your order from the incorrect delivery address.
again apologies the courier appears to have mis delivered your order from us.
Best wishes
The Aromaroma Machine
Hi John & thanks for taking the time to leave a review
Just a tad puzzled as we dont sell Lisbon, it cant be AromaromaUK you bought this product from
Best wishes
The AromromUk team
Hi Lynsey thanks for taking time to leave a review
We dispatched your order at around 4-30pm on Monday 14/11/22 ie around an hour after you placed your order so you should have received it by now
We will contact you directly to rectify the situation for you
assured of the best possible service & products at all times
The AromaromaUk team
Hi Kenneth , thanks for taking the time to leave us a review
Apologies if one of the bottles was "half full" , we must have missed this when packing; we will contact you directly re this.
I have checked our inbox & junk/bulk mail folders and 100% we have not recieved an email from you, not sure if you maybe didnt type the email address correctly or maybe the email is sat in your drafts ? ( as can be seen on previous replys from us, we wear our hearts on our sleeves and if we had made an error & missed replying to a customers email we say so, as rare as it is)
I can see you placed your orer at around 6am and we packed and dropped it at the couriers parcel shop at around 10am on 10th Oct & it was delivered on the 14th October, so not a bad delivery timeline. We strive to get orders out the same day they are recieived, as indeed we did with your order and take pride in this.
Assured of the best possibe service & products at all times
The AromaromaUk team
thanks for taking time to leave a review
You chose the premium special delivery service & we sent you an email with a note of the tracking number shortly after you placed your order. On checking the tracking number just now Royal Mail left a red & white card advising that they tried to deliver & there was no one in - the card gives you the option to choose a redeivery date or collect from the local delivery office or post office - to this date no redilvery has been arranged by you, maybe the card was overlooked in post / flyers etc.
In order that you can arrange redlivery we will email you the tracking link over again now so that you can arrange delivery.
Assured of the best possible products and service at all times - thanks for ordering from us
The AromaromaUk Team
Hi Ross , thanks for taking the time to leave a review
My colleauge contcted you when we saw your review , had you contacted us directly we could have updated you quicker than we did ( the reviews do not always immediately come through to us therecan be a delay on occasion)
you placed your order for international delivery to the other side of the world on Fri 16th September after our cut off for RoyaL Mail and so we dropped it at the post office on the morning of Sat 17th Sept via International tracked mail. As the tracking details show we provided you with when you placed your order, whilst your order left the UK via air mail on Sunday 18th September , it was indeed delayed in your country and it took 8 days from arriving in your country before it was delivered. Whilst this is indeed dissapointing for us both, I m sure you will agree the delay by the postal service in your country was completely out of our control.
The reason we use international tracked mail is to enable both ourselves and customers to track progress of parcels; this also demonstrates to our customers how quickly we turn orders round, as indeed we did with your order.
Its great to see your order was eventually delivered and apologies the postal service in your country didnt move as quickly as we did, albeit the delivery was made within the approximatle timeline of 7-14 working days advised when you placed your order
Again thanks for ordering from us
Assured of the best possible service products at all times
The AromaromaUk team
Thanks for taking the time to leave a review
The Amsterdam Special we purchased directly from the manufacturer, as indeed we do with the proftfolio of brands we have available for sale
We will contact you directly to progress your review, one of the posiive reviews further down the page bought the Amsterdam Special so your comments are indeed a puzzle but we will of course follow up your review with you directly.
Assuroed of the best possible service and products at all times
The AromaromaUK team
Hi Oliver thanks for your review and apologies you have not had your order yet
We have emailed you prvately a few moments ago in order to resolve
We posted second class mail instead of the courier option you requested as a result of your location and we posted your order around an hour after you place in on the morning of Sarurday 20th August, so despite a bnk holiday & 2 Royal Mail strike days your order should indeed have been delivered now
Again please check your emails from us today
Assured of the best possible service at all times
The AromaromaUk Team
Hi Matthew
Thanks for your email, you should have had your order delivered by now, as even though Royal Mil even before todays strike were taking anything from 2 days up to a week, it should have been delivered already.
We will reply to you via email and rectify for you.
Assured of the best possible service at all times
The AromaromaUk Team
“Appalling. Order not arrived in 10 days after it was placed. Emailed to highlight this. Response was a link to Yodel stating order is in transit and this would be followed up. Still waiting for either order to arrive, new order to be sent or a refund. Would recommend this site is avoided!”
Hi Andrew
Firstly apologies for the issues with your delivery being lost by the courier
When I responded to your original email the reason I attached the tracking link ( as per the note in the accompanying email ) was so that you could see we had dispatched the order you placed on Sunday at 9-30am Monday when we dropped it at the courier's parcel shop ie we had sent the order out very quickly.
Now unfortunately after my initial response to your email on Saturday evening whilst I was out for a meal, I forgot to make a note for myself on my phone to check the tracking again Monday AM ( this was human error on my part APOLOGIES ). I explained that we have seen a few parcels recently appear not to move in the early days of transit and then change to " out for delivery ", hence me wanting to check on Monday AM as it was post 5PM saturday when we exchanged emails.
Again apologies I forgot to make a note to check the tracking on the Monday. Customers can be assured we always respond to emails even way past what may be considered as traditional hours & always follow up, on this occasion however this human ie myself dropped a clanger re checking the tracking again after weekend for the aforementioned reason. I am pleased however you picked up with my colleague whilst I was on holiday last week and that we issued a refund for you no quibble at all.
Thanks for contacting us
Best wishes
The AromaromaUk team
“Brought three bottles of green extra strong not only did they burn the nose but were off ONE bottle I thought ok two was just unbelievable but to have three off after I paid £18 NEVER AGAIN!!”
