“I’m sorry guys but that just was not Jungle Juice Black that I bought in that funny shaped bottle.
There was no kick, a very, VERY weak feeling, which left me extremely disappointed.”
Hi Neil , thanks for taking the time to leave a review
We dont manufacture product, we buy from suppliers / wholesalers .
A quick google has shown me numerous different designs of bottle/label for Jungle Juice on the internet. There must be several companies producing versions of Jungle juice.
We have lots of different brands on our website, maybe another brand may be better for you, as its very much an individual preference as to what people prefer.
We will however contact you directly to progress this
Assured of the bets possible service & products at all times
The AromaromaUk team
NB
We actively encourage customers to leave reviews, however its always a good dea to contact us directly as well by replying to your order confirmation email. The reason i say this is because we dont always get the reviews emailed to us, as indeed was the case with this one. Had we been contacted at the same time the review was left we could have dealt with it immediatley, wheras the review had been on the site for some 3 days before we noticed it - this is not a criticism of the customer in anyway, we have a great customer service record as the reviews show, but we cant fix anyhing a customer is unhappy about quickly if we are not aware of it & we very much pride ourselves in giving a dazzling customer service.
“A complete scam. Basically 3 bottles of what can only be described as heavily watered down rubbing alcohol. Shameful. Will be using my fairly large platform to warn others about your shame product”
Thanks for taking the time to leave a review
I can see you have left 3 reviews about this consecutively on the reviews site & that we shipped them to the other side of the world for you - i will copy this reply into your other reviews for completeness
We buy our range from various different manufacturers, maybe try another brand next time if the one you ordered was not to your liking as another brand may hit the spot better. The brands you chose were some of our best sellers, that doesn’t mean however that another brand may not suit you better. It is also possible that maybe Aromas are not for you, given that none of the 3 different brands where suitabe for you.
We will contact you directly to follow up on your review
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
Hi Rafal
thanks for taking the time to leave a review & im pleased we have managed to fix this for you.
We provided the courier tracking that showed your order was delivered on 6th June & we progressed the issue with the courier as obviously the last thing we would do would be have customers having to chase the couriers with a delivery disput.
thanks for ordeing from us
assured of the best possible service & products at all times
The AromaromaUk team
Thanks for taking the time to leave a review
We buy our range from various different manufacturers, maybe try another brand next time if the one you ordered was not to your liking as another brand may hit the spot better. The brand you chose was one of the UKs best sellers if not the best seller , that doesn’t mean however that another brand may not suit you better.
Best wishes
The AromaromaUk team
“The bottle consistently leaked leading to most of the product being wasted, the seal fell into the product and settled at the bottom making it unusable.”
Hi Ben
Sorry to hear this, we will contact you directly to resolve the issue
Assured of the best possible service & products at all times
Thanks for ordering from us
Best wishes
The AromaromaUk team
Thanks for taking the time to leave a review Wayne
We buy our range from various different manufacturers, The 2 brands you purchased where from differemt manufacturers , we will contact you directly to progress your review
Best wishes
The AromaromaUk team
Thanks for taking the time to leave a review
We buy our range from various different manufacturers, maybe try another brand next time if the one you ordered was not to your liking as another brand may hit the spot better. The brand you chose was one of our best sellers, that doesn’t mean however that another brand may not suit you better.
Best wishes
The AromaromaUk team
Thanks for taking the time to leave a review David
We buy our range from various different manufacturers, maybe try another brand next time if the one you ordered was not to your liking as another brand may hit the spot better. The brand you chose was one of our best sellers, that doesn’t mean however that another brand may not suit you better.
Best wishes
The AromaromaUk team
Hi Thanks for taking the time to leave a review
The tracking details which should have automatically been emailed to you, show that your order was delvered on Sunday 15th January at 15.48pm
We will contact you directly to progress this with you
Assured of the best possible service & products at all times
Best wishes
The aromaromaUk team
Public Reply
Thanks for taking the time to leave a review
When you first contacted us via email last Thursday we immediately responded , im not sure if you placed your review before you contated us maybe
Shortly after your order was processed ( 10/1/23 6-17am UK time ) we sent you an email with the tracking details on as we do all international customers so they can check on progress - perhaps check your inbox/junk/spam folders . The tracking shows we dropped your order at the Post office the same day you placed your order - we are very quick you know !!
We will contact you dierctly via email to progress your review, as due to the Royal Mail Cyber Attack pracels in their system that had not yet left the country the tracking was purposely not upating. The good news is that Royal Mail are working through the backlog and have been for around a week so hopfully your parcel should be in your country soon, albeit i do not think the tracking will update agin until it arraives at customs in your country
Assured of the best possible service & products at all times
The AromaromaUK team
Thanks for takaing the time to leave a review
Since leaving the review i can see from the courier tracking your order has been delivered. The tracking clearly shows we dropped your order off at the ParcelShop att approx 10am the next morning and you placed your order around 11-30pm the evening before.
Im not sure what caused the courier delay, thanks for your patience & understaning - we always turn orders around super quick
assured of the best possible service at all times
Best wishes
The AromaromaUK team
thanks for taking the time to leave us a review
Im a little puzzled at your review as you have not made contact with us, the first we knew that you had not recieved your parcel was when I read it just now. The courier tracking shows that your parcel was delievered on 2nd January, you placed your order on Friday 30th December after 5pm & you should have recieved several emails from the courier saying they had the parcel and again on delivery day saying it was out for delivery.
The quickest and best way for customers to progress any delivery issues is to contact us directly by replying to the order confirmation email, we reply to ALL emails and have a great track record of rectifying any delvery issues .
We will contact you directly now to progress.
assured of the best possible service & products at all times
Thanks for taking the time to leave a review Simon
We were unware until you left your review there was an issue, as you had not contacted us directly & the courier tracking showed your order was delivered on 30th December.
We have contacted you directly to progress the issue and am pleased to say we have resolved it.
Thanks for ordering from us
Assured of the best possible service & products at all times
The AromaromaUk team
“Ordered from them and it didn’t arrive and was constantly changing the tracking from its arrived at your local depot to it’s took a walk magically. Don’t bother with them and I doubt they’re British too. Not with names like Piotr.”
I think its only fair that i repsond with a balanced update and provide a little more detail than your brief review
You placed your order on Monday 26th December Boxing Day & Tuesday 27th was a bank holiday also with no mail or courier collections meaning Wednesday 28th January was the first avaialble collection date for your order which is when we sent it out.
On Friday 30th January you emailed us saying " I WANT MY MONEY BACK I PLACED MY ORDER MONDAY MORNING AND STILL HASNT ARRIVED " not taking into account that the first 2 days of the week where bank holidays.
There had been numerous Royal Mail strike days in December that saw huge backlogs both with Royal Mail, that then saw millions of parcels sent via courier companies as was featured on the news almost daily reporting on delays . We used a premium service from a courier company and yes they like others had become a little bogged down with the pure volume of parcels they were handling. we did not delay sending any orders out. W/C 26th December saw most delivery carriers still working through huge backlogs of parcels in some areas of the UK
It was an aboslute joy to receive your rude & confontational emails acusing us of being "dodgy" and " are you even sure you sent the parcel " despite the courier tracking clearly showing we dropped it off at the parcel shop at 11-09am on Weds 28/12 - we packed your order on Boxing day.
We refunded your order on Sat 31st December. I can see that the parcel has since been delivered you have not contacted us to tell us this, however as they say every cloud.
As for your comments about nationality & someones name, well what can I say about this in the year 2022 !! The world evolves
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THANK YOU TO ALL OUR CUSTOMERS
We always dispatch customer orders very quickly usually the same day and all delivery companies are back to normal now and delvering super quick tihs week.
Thanks to our customers for all the great comments and support they continue to show us. December is always a challenging month in relation to delivery timelines and 2022 was the most challenging December the majority of online companies have ever expericend due to the logistics issues in the UK home delivery sector, even the big boys like M&S were affected & had banners on their website advising of tranportation delays. Any delivery delays were not down to us, we bust a gut to get orders sent out the same day they were placed. Additionally we spent hours and hours often in the early hours of the morning supporting custmers with delivery timeline enquiries.
We are a small compnay please be nice to us we will alawys be nice to you !!
Have a great 2023 everyone
Assiured of the best possible service & products at all times
The AromaromaUk team
Hi Michael thanks for taking the time to leave a review
We dispatched your order on 21st December and the courier tracking which you should haave automatically received updates of via email shows that your order was delivered on Friday 23rd December.
We will contact you directly to progress the matter and get the GPStracking from the courier company.
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk Team
