“Ordered flowers for a lady friend and she was overwelmed with the display and quality I certainly would order again and again this is my 3rd purchase highly recommended”
“The order of flowers were well recieved.
Lasted a long time so my mother enjoyed them .
The service arena flowers have is easy and they give respect to the customer no matter we are living ,
Trustworthy and a pleasant company to use
Enjoy”
“I've just ordered flowers from abroad for my London-based daughter for the fifth time with Arena. There have never been any problems with delivery and the flowers have always been lovely. As well, customer service is always very responsive and helpful if I have any questions.”
“I have been delighted by your efficient service and easy to manage website. I have received the most glowing praise for your flowers from the recipient. Indeed, they sent a picture to show me. The people concerned are going through a tough time at the moment and it was lovely to be able to brighten their day thanks to you. I will definitely continue to use you. Many thanks”
“As a new customer I was nervous as to what the flowers would be like but my friends were delighted with the quality of the flowers received. I have to say the service was also great and I will be using ArenaFlowers again.”
“I was really happy with the order, service and delivery from this company. The items were a gift for a neighbour and she was absolutely delighted. Ordering was simple and the delivery was on the day and within the time arranged - and I've been offered a discount on my next order. I'll be happy to recommend this company to my friends and family. Mrs. Kennedy, Kirkcaldy.”
“Excellent as usual. I ordered flowers for a friend who was delighted with them. I ordered them to be delivered anytime during the day, they were in fact delivered before 9.0 o'clock in the morning cannot ask for anything better. I would recommend Arena flower to anyone you can always guarantee excellent service. Thank you”
“I ordered a "Mass of red roses" from Arena Flowers for delivery and i have to say they were the most beautiful roses i've ever seen, beautifully arranged too! I would definately recommend this company to anyone and look forward to ordering in the future. Thanks!”
“Hugely disappointing. The flowers delivered did not resemble the quality shown in the picture. I telephoned Arena to tell them and they could only do something if we sent a picture. The flowers were an anniversary gift to my sister; I felt embarrassed to ask my sister for a picture as I sensed her reluctance to complain, as that would only compound my distress. I shall now leave it but would not use Arena again. Stephanie of Arena was apologetic and tried to help but was restricted by the guidelines laid down to produce a picture. IMHO, when a client complains about the quality, the onus is on the retailer to know themselves what was sent out and not to request a picture as evidence. I have bought previously from Arena without issue.”
“Our company wanted to send some flowers to the US for one of our colleges who was ill. They took our money, cancelled the order and didn't think to tell us until we rang them to ask for the invoice. Terrible!!”
Dear Alison,
The delivery of your order was not possible since we needed further recipient details to complete it. We tried emailing and calling you on a number of occasions but when the order was placed, unfortunately, these were both also incorrect. At this point we had no choice but to cancel the order with no communication possible for some time.
Once you were in contact, we were finally able to get the correct details and had sent the order out for the next day immediately, at your request.
I believe we did all we can to have your order delivered on time but were unable to with the information we had, however, this was quickly resolved once you were in touch with us.
I hope this was satisfactory.
Kind Regards,
Arena Flowers Customer Care Team
“Really disappointing flowers.
I sent flowers to my niece for her GCSE results. After a day or so I didn't understand why she had not sent a photo of them. I asked my sister and she said it was because they didn't want to tell me since I sent them but they were all wilted and past their best.
I called and emailed the company and they said they 'wouldn't' send flowers in that state. But the point is they did! Total waste of money and a ruined treat for my niece.”
Thank you for your feedback. We are truly sorry to hear that you are not satisfied with the service you have received. Would you mind emailing us at customer@arenaflowers.com so we can have look into what has happened and investigate this further. Currently we are unable to locate your order or any correspondence with the little details we can see here.
Arena flowers has a customer support team and we are always happy to help and assist with any queries and mishaps that may occur. Please be assured that this is not the standard we try to achieve here at Arena Flowers.
Again we sincerely do apologise for the inconvenience and disappointment this may have caused.
Kind Regards,
Arena Flowers Customer Care Team
“Arena Flowers website and service is very a quick and easy to use with a good selection for a reasonable price. The service is amazing - you can track everything at a click of a button to know exactly what's what and to review your order! Plus the flower have always been great. Great site that I will always use to delivery flowers.”
