Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,480 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,480 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IT WAS EASY AND SIMPLE TO PLACE MY ORDER AND THE PICTURES OF THE FLOWERS WERE VERY HELPFUL IN MAKING MY CHOICE. THERE SHOULD BE NO REASON WHY THE RECIPIENT SHOULD NOT BE ENTIRELY HAPPY WITH HER GIFT.”

Helpful Report

Posted 10 years ago

“My mother phoned specially to say that the Fairtrade roses I sent for Mothers Day were the best flowers she'd ever received, and even my father commented on the professional way they were presented. Excellent value!”

Helpful Report

Posted 10 years ago

“Gift was for Mothers Day. Delivery was scheduled between 8am and 6pm but did not arrive until 8pm despite being on the van from 11:52 in the morning.”

Helpful Report

Posted 10 years ago

“I had been buying flowers from Arena Flowers for years. The first and second time the flowers were wonderful and was really pleased with them. 3rd time the flowers weren't so nice as they had been, still acceptable but the vase I ordered was smashed in the post. 4th time the flowers again wasn't in a good state and some flowers were wilted. 5th time for Mother's day I decided to give them one last chance but two out of ten of the roses had the heads cut off!!! Could it be Morticia Addams is working with them? So now that is the last straw (or last rose stem in this case), I will certainly not be buying from them again.”

Helpful Report

Posted 10 years ago

“Having used Arena Flowers for a number of years, I am extremely disappointed with my last order. I had ordered flowers to be delivered on Saturday, a day before Mother's day, for my mother-in-law, as we were unable to visit in person. When we called on Sunday and asked if she liked her flowers it was extremely embarrassing to discover that they had not been delivered. I phoned Arena Flowers who could tell that the flowers were still awaiting delivery at the sorting office. I asked the customer service team to call me back when they had sorted out the error. No one phoned be back which resulted in me chasing a few hours after the first phone call. Again I requested someone call me back to confirm the flowers would be delivered on the Sunday. No one from the Customer Service team contacted me. On the Monday I had to request a full refund. I didn't want the same flowers that had been sitting around for 2 days. I understand mistakes and errors happen, but when you have to constantly keep phoning to see what has happened to your order, only for your order to never be delivered, this is extremely poor customer service. I have lost my trust in Arena Flowers and will not be using this company again.”

Helpful Report

Posted 10 years ago

“Absolutely livid. How dare they take my money, give me a 8am-6pm delivery slot for Mother's Day and deliver at 7.47pm. Delivery message on tracking service said "delivered safe"... So not bothering to phone because of lateness and leaving them outside my parents house WITHOUT ringing the door bell. What is wrong with these morons??? My dad only spotted them when he went to lock the front door as they were locking up for the night - shambolic. I am fuming and I will be calling these jokers for a full refund. Go somewhere else.”

Helpful Report

Posted 10 years ago

“Promised between 9am and 6pm , now after 6pm and my mother is still waiting on mothers day. I am absolutely disgusted and angry. Have used interflora for 30 years and never had a problem and because of paypal and some stupid link decided to give this outfit a go, what a stupid mistake. How they can mess with something so important as mothers day beggars belief. Of course they are shut today. Avoid at all costs !!!!!”

Helpful Report

Posted 10 years ago

“The flowers I ordered for Mother's Day arrived with roses that were wilting. Extemely disappointed. Yes, it might be the busiest day of the year, but don't charge for a product and service if you can't meet expectations. The email receipt also advised I would get a confirmation email once delivered - I didn't. It also had a link for feedback - well, there was what should have been a link but actually was invalid and useless. Was going to submit feedback via the site directly, but it doesn't seem like it would be worth the bother reading other reviews on here. Offers of 15% off the next order - no next order will be happening, that is for sure!”

Helpful Report

Posted 10 years ago

“No delivery”

Helpful Report

Posted 10 years ago

“Ordered flowers for mothers day costing £30. They arrived nicely packaged until i opened the box and the flowers were half dead, limp, roses were brown on the edges on picking some of the flowers up to put in a vase the flowers completely fell off. I emailed Arena Flowers who offered me 15% off my next order. Like I would ever want to order from them again. Disgusting customer service”

Helpful Report

Posted 10 years ago

“Bouquet arrived without the vase that I had paid for!! Very disappointing”

Helpful Report

Posted 10 years ago

“Mum was really pleased with her flowers.. arrived on time and 1st class service.”

Helpful Report

Posted 10 years ago

“Ordered these flowers through sun+, wasn't sue what to expect, as it was a mothers day offer. Arrived today, carefully looked after by yodel courier, extremely nice driver. Flowers are beautiful, and were very well packaged!”

Helpful Report

Posted 10 years ago

“Maybe 25% of the flowers were dead or dying on delivery - disappointing!”

Helpful Report

Posted 10 years ago

“I called from USA to have flowers delivered to my mum and the courtesy and efficiency on the phone was a pleasure. They should be delivered in a few days when I will revisit with how the bouquet was received! Somehow I think she will be delighted. More to come!!”

Helpful Report

Posted 10 years ago

Thanks a lot for your lovely feedback. We would be ever so grateful if you could leave your feedback on our Google page also: https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=arena+flowers+london&lrd=0x487611f99249b7a3:0x1bab221c06b112f,2 We look forward to serving you again soon. Regards ArenaFlowers

Posted 10 years ago

“Appalling champion roses - 2 dozen at £100 is extortionate for the quality of the flowers. Wont be using this company again, despite numerous historical issues”

Helpful Report

Posted 10 years ago

“Appalling champion roses - 2 dozen at £100 is extortionate for the quality of the flowers. Wont be using this company again, despite numerous historical issues”

Helpful Report

Posted 10 years ago

“Absolutely brilliant, the roses were lovely and the service was fantastic.xx”

Helpful Report

Posted 10 years ago

Thanks a lot for your lovely feedback, we look forward to serving you again soon. We would be ever so grateful if you could leave your feedback on our Google page also: https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=arena+flowers+london&lrd=0x487611f99249b7a3:0x1bab221c06b112f,2 Regards ArenaFlowers

Posted 10 years ago

“Fantastic flowers, great service , will use you again, many thanks.”

Helpful Report

Posted 10 years ago

“I would recommend Arena Flowers, the rose were in first class condition and were well packaged, place a order you will not be disappointed.”

Helpful Report

Posted 10 years ago

Arena Flowers is rated 4.3 based on 1,480 reviews