Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.25

4.3 Rating 1,485 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a great range of choice, and guaranteed high service in delivery!”

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Posted 12 years ago

“I have only had very good experiences with Arena Flowers and will continue to use this service in the future. Thank you!”

Helpful Report

Posted 12 years ago

“For me, much like most I guess, you are looking to send flowers to loved ones spontaneously so speed of delivery and quality of flowers is of paramount importance. I have used Arena a number of times and I feel confident that they are the company I would always come back to and, of course, recommend to anyone! Thank you guys!”

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Posted 12 years ago

“The service is very fast and convenience . I am very sactisfacted.”

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Posted 12 years ago

“The flowers from Arena were sent to my friend who was seriously ill. I think there were three bouquets that were sent (one was for her 80th birthday) She and her family told me they were beautiful. If necessary I would definitely use Arena Flowers again! The site was very easy to use too!”

Helpful Report

Posted 12 years ago

“I have been told that every flower gift I have had delivered by Arena have been of very high quality. Also they have been very helpful and efficient.”

Helpful Report

Posted 12 years ago

“My colleague ordered three bouquets of flowers on Friday 15/11/13 for delivery on the 18/11/13. For a presentation that our MD was making on the 19/11/13. Everything done in advance so as not to cause any timing issues or waiting around for deliveries. For some unknown reason you took it upon yourself to cancel two of these over the weekend, we do not have access to work e-mails on a weekend, therefore we were not aware until Monday morning, when my colleague and I ended up having to waste time that we do not have, re-instating the two bouquets. You advised that they would be slightly different which as we were pushed for time, had to live with. When the flowers arrived the difference was drastic, and there was no way we could use them as they were too different and it would have been embarrassing for our MD. I e-mailed Clare and her answer is as follows: - As you agreed to have flowers from a different florist, who I advised would be delivering a different bouquet to us and as the flowers delivered are as advertised, we are not able to do more with this. We also owned up to our original error and paid for delivery as well as your discount code which cannot be used against same day delivery orders and did our best to help you. At this point, we cannot offer further compensation. As you can see not a very good response, we never asked for same day delivery, and as it was your mistake we would full expect you to pay for your mistake. We had to go out and buy three more bouquets so as not to embarrass any of the recipients or our MD. We will no longer be using your service and will advise anyone else not to do so either!”

Helpful Report

Posted 12 years ago

Dear Debra We are truly sorry that you feel that we did not do our best to help in the situation. We did everything in our power to help, to try and make the best of the situation, we can only express our sincere apologies that you were so disappointed. Kind regards Arena Flowers Customer Service Team .

Posted 12 years ago

“Always great to deal with and always prompt with the delivery. Have used on numerous occasions and never been let down. ( saved my bacon a couple of times, I can tell you!!!!!)”

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Posted 12 years ago

“Very fast service, and the display was lovely.”

Helpful Report

Posted 12 years ago

“I sent a white orchid to some friends who were moving and I had no idea as to colour scheme. They were thrilled with it - you can't go wrong with white - ii came in a lovely pot and is still flowering”

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Posted 12 years ago

“Arenaflowers always comes out top. I've watched my wife walk through a pub carrying flowers I had delivered to her office and heads turns. Areanflowers, flowers are just absolutely fantastic. The quality, size and look is stunning. they have a lot of choice which means I can always find something new and interesting, plus a good selection of additional things I can add to make it extra special (a fluffy toy for friends who have just had a kid is always great). You can't go wrong with Arenaflowers. I certainly. never have.”

Helpful Report

Posted 12 years ago

“I have used this company several times to send flowers for various occasions. The flowers have been excellent and all the recipients have been thrilled with them. They let you know when the flowers have been delivered and everything goes smoothly. I would and have recommended this company to lots of people, who like me have been pleased with the service. Keep up the good work and thanks. Christine”

Helpful Report

Posted 12 years ago

“Service from Arena flowers has been very good and feedback from my colleague recieving the flowers has been excellent.”

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Posted 12 years ago

“WOULD NEVER USE THIS COMPANY AGAIN, FLOWERS ARRIVED LATE AND WERE VERY POOR, THEY ONLY LASTED TWO DAYS AND WERE DROOPING, MY DAUGHTER HAD JUST HAD MY FIRST GRANDCHILD AND I WAS SOOO DISAPPOINTED I COMPLAINED BUT GOT NOWHERE, THEY GET YOUR MONEY AND JUST DONT CARE, I HAD PREVIOUSLY USED THIS COMPANY FOR MY FRIENDS 60TH AND SHE PHONED TO THANK ME FOR THE FLOWERS, I ASKED IF THEY WERE NICE AND SHE SAID YES BUT LATER TOLD ME SHE WAS BEING POLITE WHEN I TOLD HER ABOUT THE FLOWERS SENT TO MY DAUGHTER, MY FIREND SAID THAT THEY WERE VERY POOR AND DID NOT LAST.”

Helpful Report

Posted 12 years ago

Dear Alice Thank you for your review. I am truly sorry to hear that you were disappointed with the flowers delivered. The only notes we have on the order in regards to a complaint is about the 48 hour postcide, which at the time of ordering, you would have been made aware of. There are no notes to suggest that the flowers were disappointing themselves but that is certainly something we would have wanted to discuss with you and put right if that was the case. As per our terms and conditions, we would have needed photos of the bouquet, in order to assess the complaint and then try to put it right. Please accept our sincere apologies for any disappointment caused. Kind regards, The Arena Flowers Team

Posted 12 years ago

“Very pleased with the purchase. The flowers were fresh and smelled incredible. Will definitely use Arena Flowers again to send them to my family and friends.”

Helpful Report

Posted 12 years ago

“I. Most recipients happy with the product. II. The product is quite expensive which reduces its use for non-necessary purchases III. Still waiting for response from last issue raised”

Helpful Report

Posted 12 years ago

Hello Gabriel Thank you for your review. I cannot seem to find details about previous issues. Please could you email us at customer@arenaflowers.com and I would be happy to look into this further for you and help you with your issue. Kind regards Clare, Arena Flowers Customer Service.

Posted 12 years ago

“I am in Australia and ordered flowers for a family member in the UK. The process was easy, the choice of flower arrangements fantastic. The delivery was prompt and the flowers received were absolutely beautiful. I recommend Arena Flowers and will be using them this Christmas for my UK family gift of flowers.”

Helpful Report

Posted 12 years ago

“I bought a white orchid for some friends who had just moved. I had no idea as to their colour scheme so this was perfect. They”

Helpful Report

Posted 12 years ago

“Generally I like this website but I can never use a discount code as, no matter at which point I try to enter this, it deletes the information I have previously put in and it never takes the discounted amount off at the checkout. If I want to use the discount code, I have to telephone you after I have placed the order but I have even given up on this now as it is so time consuming. Please respond.”

Helpful Report

Posted 12 years ago

Hi Pauline Thank you for your review. This is very strange, as of course, the promocodes should work online for you to use at your convenience. Please could you email us at customer@arenaflowers.com with a previous order number so that we can look at your account, along with the browser you use and the version of the browser so that we can check that there are no compatibility issues. Please send this via email, not in response to this review, so as to keep your email address, order number and account details private. Kind regards Clare Arena Flowers Customer Service.

Posted 12 years ago

“Always get good quality long lasting flowers”

Helpful Report

Posted 12 years ago

Arena Flowers is rated 4.3 based on 1,485 reviews