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Arbtech Reviews

4.8 Rating 560 Reviews

96 %

of reviewers recommend Arbtech

Company Reviews

About Arbtech:

Arbtech is the leading ecological consultancy for planning and development clients and professionals throughout the UK. https://arbtech.co.uk

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Phone:

01244 661170

Location:

3 Well House Barns, Chester Road, Bretton
Chester
CH4 0DH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've been working with Arbtech this season for both Arbs and Eco surveys to support our clients' applications for planning permission. From initial instruction to receipt of reports, the process is seamless, timely, and painless. The members of staff we've had the pleasure of working with have been extremely accommodating and informative throughout. In particular, Jo McCarthy and Clare Murphy who frankly, provide a service unparalleled to many other built environment consultancies – Despite the significant workloads generated for us all post COVID. STL (and of course, our clients) cannot thank you enough and will continue to recommend your services.”

Helpful Report

Posted 2 years ago

We will pass this on to Jo and Clare!

Posted 2 years ago

“Poor poor service, report withheld for two months when claim contested. In summary our brief documented on an email was a bat assessment for house and building area and the outbuilding wasn’t surveyed. When asking for a reduction on the bill for the part that wasn’t surveyed this was refused. It took two months.. The explanation was that they took house and building to mean house and gardens. (If we had meant gardens we would have written gardens not building.) After several civil correspondences this was the reply. “This has been thoroughly investigated, and we have nothing further to add. We surveyed what we were told to survey. We will not be commenting further.” The cost of the assessment was a £1000 and I just think this treatment is wrong, to be cut dead. When escalated to the chief exec whose profile says that his specialist area is “exemplary customer service” this got passed to the Office manager at a second prompt. On the day of talking to the office manager we received a final demand for the invoice "before being sent to a debt collectors" . Apparently this was a mix up but intimidating nonetheless. Again the CEO subsequently refused to offer a discount. They did offer to come and survey the outbuilding FOC. but after 2 months , no report , umpteen calls, 20 plus emails and texts I’m done. All I wanted was money off for the area that wasn’t surveyed. I think that is fair, you can decide for yourself . Seeing that the last official correspondence are threatening to go to debt collection if I do not pay then I have no option but to pay, as I can not afford the legal fees to contest it. And of course they don’t issue the report unless you pay up. It reminds me of parking tickets, the price of contesting it is just too high and therefore you ultimately back down. You can make your own mind up as to whether you would use them or not, this was so easy to avoid. All I wanted was money back for the area that wasn’t surveyed. Not unreasonable? This is an expensive assessment of £1000 for an initial assessment and for the sake of £100 or so , this is what they consider to be "exemplary service" . Ps Clare. Was the last person we spoke to and was very polite but was unable to change the CEO’s mind who said that was his final offer.”

Posted 5 days ago

“Very happy with the service the company provided, Jim is very professional and provided great customer service. I highly recommend.”

Posted 1 week ago

“Really enjoyed working with Chantae - I appreciate how busy the industry is - and she helped us work to some tight timetables; while maintaining good humour”

Posted 2 weeks ago

“I had a disappointing experience with Arbtech. Despite initially booking a Pat survey through their website, I encountered several issues throughout the process. The service was subpar, with the surveyor lacking professionalism. Additionally, I was shocked to discover hidden costs, as I was pressured into purchasing unnecessary additional surveys at exorbitant prices. It's worth noting that Arbtech wanted me to do two extra surveys, whereas I found another reputable company that completed the job for less and without requesting additional surveys. When I attempted to address my concerns with the company, I was met with dismissiveness and threats of legal action. Overall, I cannot recommend Arbtech due to their poor communication, unprofessionalism, and unethical business practices.”

Posted 3 weeks ago

We appreciate that you're disappointed with needing extra surveys. Nobody likes extra costs, but accusing us of a subpar service, being unprofessional and being unethical simply because you don't want to pay your invoice is unfair. Our surveys were carried out to our usual high standards with our surveyor correctly identifying many potential bat roost sites. Her findings were confirmed by one of our senior consultants and we went to great lengths to explain all of this to you. There is no pressure applied from us - we simply give you what you paid us for - our professional opinion of the surveys you need to get done in order for your planning to get consent.

Posted 1 week ago

“Very efficient and straightforward process”

Posted 3 weeks ago

“I was really happy with the team at Artbtech. Super communicative, high quality output and flexible/informative with our requests and requirements. Would recommend and would use again.”

Posted 3 weeks ago

“This is the worst company we have dealt with. They charged us a Rapid Report fee and when the survey was booked and paid for, they told us Rapid fee only covers quick survey. After more than 3 weeks, we still have not received the report. What a crooked practice that is- Dave”

Posted 1 month ago

“The service from the very first communication to recieving the final report was excellent. The trained arborist who visited the site was extremely professional and knowledgeable, helpfully giving tips around the best way to look after the trees onsite and what problems to look out for. We will definitely be using Arbtech again when our next survey is due.”

Posted 1 month ago

“I dealt with Anna and Jamie-Lee. Both ladies were excellent and went above and beyond in my opinion. I am totally new to all of this and needed some handholding, they never made me feel a nuisance, quite the opposite in fact. They were very helpful, knowledgeable, friendly, but professional. I cannot praise them enough.”

Posted 1 month ago

“Very efficient, precise and professional outfit. Their staff who arrived on site to conduct the survey were prompt and polite, and all completed with a smile. Excellent report. Arbtech - sorry, well worn cliche - do what it says on the tin. Thank you.”

Posted 1 month ago

“All I can say is, if all of Arbtech people are as good as youn Nick Smith was for us, they are first class!”

Posted 1 month ago

“Arbtech have always been very helpful and flexible in meeting our needs and requirements. We have used thier services an many different projects in different parts of the Country over the years and would not hesitate to use them again”

Posted 1 month ago

“Super quick!”

Posted 1 month ago

“My Solicitor is wonderful. I find the paperwork very difficult and hard to send back. I can’t praise Farrah enough. She is helpful, enthusiastic, and very reassuring. I am now sleeping at night.”

Posted 2 months ago

“Very efficient and comprehensive service. More appropriate if making a planning application but useful all the same.”

Posted 2 months ago

“We had Arbtech engaged for a job in St Johns Wood, a larger extension near a mature protected tree. Their reports were very legible and came in on time as agreed, happy to keep reccomending them to our other clients.”

Posted 2 months ago

“First rate service.”

Posted 3 months ago

“Excellent service provided. Very quick response to my request with several alternative costings provided depending on speed of survey required. All arrangements expertly handled in line with our requirements. Specialist arrived on time, was thorough, gave a verbal explanation of his findings and came back same day with full written report. Recommended”

Posted 3 months ago

“Very quick and professional service.”

Posted 5 months ago

“I’ve used this company on 3 x different projects through my planning consultant, Never again as the pricing structure is extortionate the way it’s set up and extremely expensive , Just have a report for nearly a third of what I was quoted here”

Posted 5 months ago

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Arbtech is rated 4.8 based on 560 reviews