Arbtech Reviews

Name: Arbtech
Address: 3 Well House Barns, Chester Road, Bretton, Chester
Rating: 4.80

4.8 Rating 567 Reviews

95 %

of reviewers recommend Arbtech

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About Arbtech:

Arbtech is the leading ecological consultancy for planning and development clients and professionals throughout the UK. https://arbtech.co.uk

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Phone:

01244 661170

Location:

3 Well House Barns, Chester Road, Bretton
Chester
CH4 0DH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've been working with Arbtech this season for both Arbs and Eco surveys to support our clients' applications for planning permission. From initial instruction to receipt of reports, the process is seamless, timely, and painless. The members of staff we've had the pleasure of working with have been extremely accommodating and informative throughout. In particular, Jo McCarthy and Clare Murphy who frankly, provide a service unparalleled to many other built environment consultancies – Despite the significant workloads generated for us all post COVID. STL (and of course, our clients) cannot thank you enough and will continue to recommend your services.”

Helpful Report

Posted 3 years ago

We will pass this on to Jo and Clare!

Posted 3 years ago

“I work in the building design sector so often deal with consultants. This companies fees are off the charts. Found an alternative for my Bat survey and licence work that was almost a a tenth of that quoted by Arbtech. They may be good but not worth 10 times the cost. I asked for breakdown of how the costs were calculated but this is something they do not do. They do claim to competitive which I would disagree with. Extortionate would be more accurate.”

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Posted 1 month ago

“Arbtech have gone out of their way to undertake and process the requirements for a detailed BNG for planning purposes, working with us along the way to meet tight deadlines.”

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Posted 1 month ago

“On Jon Hartley's visit, within seconds, he identified a tree that he had not seen in 20 years. I gave him my list of questions, which he answered in full, in his report. He would make a fantastic lecturer, informative, extremely knowledgeable without being condescending. Neighbours dispute over tree. Sorted”

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Posted 2 months ago

“Brilliant service. Jo was very knowledgable and guided us through the whole process every step of the way. 100% recommend.”

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Posted 3 months ago

“Arbtech have been very professional throughout the Bat Licence and Ecology process. From my intial call to Natalie, to my conservations with Jo and Oliver, the work ethic and professionalism has been impectable. A can do attitude and making the process seamless and straight forward. All explained clearly and were able to bring everything to a timely and positive conclusion. What a team, can't thank them enough.”

Helpful Report

Posted 3 months ago

“Unfortunately, I had a very bad experience with Arbtech and regret appointing them for my planning permission requirements. Initially, they seemed competent, and I was naïve. However, things started to unravel with numerous mistakes and an excessive focus on extreme caution to drive up both surveys and costs. They included neighbouring trees (up to 10m outside my demise) in my BNG calculation and wanted to install badger cameras on neighbouring land (300 meters away) on Network Rail land. The Badger Trust confirmed that this was unnecessary, as the setts were not on our development land. Scary tactics. There were several other issues, and I am still waiting for one report, with no refunds being offered. They never admit fault, never seem to genuinely help, and appear solely focused on extracting as much money as possible from clients. Be warned: Ecology is the wild west. Use only ecologists registered with CIEEM! This is not just my advice; this is the advice from the BADGER TRUST – IDEALLY USE AN ECOLOIST THAT IS CIEEM REGISTERED!!! Most of the Arbtech ecologists are not registered, and those that are have registered complaints against them. see further below. I have no doubt Arbtech will dispute my points as they are never wrong. There is a reason the badger trust advise developers to use CIEEM registered ecologists. Arbtech don’t seem to like the CIEEM and even penned an open letter... Ask yourself why - do they catch them cheating? All the subsequent ecologists I have spoken to have often been appointed after Arbtech have tried it on with clients. “another Arbtech clean up job”. Once you do find a decent ecologists everything will be a lot easier, practical, amicable, logical and enjoyable with a good result for your project and the environment. Upon even more digging, like a badger... it would seem that CIEEM have to deal with a lot of complaints about Arbtech. see https://cieem.net/wp-content/uploads/2019/01/InPractice87_March2015.pdf So there we go - another 5 star review.”

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Posted 4 months ago

“I received the report on time, great communication and update”

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Posted 4 months ago

“Poor poor service, report withheld for two months when claim contested. In summary our brief documented on an email was a bat assessment for house and building area and the outbuilding wasn’t surveyed. When asking for a reduction on the bill for the part that wasn’t surveyed this was refused. It took two months.. The explanation was that they took house and building to mean house and gardens. (If we had meant gardens we would have written gardens not building.) After several civil correspondences this was the reply. “This has been thoroughly investigated, and we have nothing further to add. We surveyed what we were told to survey. We will not be commenting further.” The cost of the assessment was a £1000 and I just think this treatment is wrong, to be cut dead. When escalated to the chief exec whose profile says that his specialist area is “exemplary customer service” this got passed to the Office manager at a second prompt. On the day of talking to the office manager we received a final demand for the invoice "before being sent to a debt collectors" . Apparently this was a mix up but intimidating nonetheless. Again the CEO subsequently refused to offer a discount. They did offer to come and survey the outbuilding FOC. but after 2 months , no report , umpteen calls, 20 plus emails and texts I’m done. All I wanted was money off for the area that wasn’t surveyed. I think that is fair, you can decide for yourself . Seeing that the last official correspondence are threatening to go to debt collection if I do not pay then I have no option but to pay, as I can not afford the legal fees to contest it. And of course they don’t issue the report unless you pay up. It reminds me of parking tickets, the price of contesting it is just too high and therefore you ultimately back down. You can make your own mind up as to whether you would use them or not, this was so easy to avoid. All I wanted was money back for the area that wasn’t surveyed. Not unreasonable? This is an expensive assessment of £1000 for an initial assessment and for the sake of £100 or so , this is what they consider to be "exemplary service" . Ps Clare. Was the last person we spoke to and was very polite but was unable to change the CEO’s mind who said that was his final offer.”

Helpful Report

Posted 7 months ago

I'm sorry that you were unhappy with our service Chris. This all stems from the fact that the buildings you claim were missed in our survey were not on the plans you showed us. We surveyed what was on the plan and quoted according to that plan. When you raised your concern, we offered to come back and add the other buildings but you did not accept this, hence why your report was not released. Reports are not sent on accounts with outstanding invoices.

Posted 6 months ago

“Very happy with the service the company provided, Jim is very professional and provided great customer service. I highly recommend.”

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Posted 7 months ago

“Really enjoyed working with Chantae - I appreciate how busy the industry is - and she helped us work to some tight timetables; while maintaining good humour”

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Posted 7 months ago

“I had a disappointing experience with Arbtech. Despite initially booking a Pat survey through their website, I encountered several issues throughout the process. The service was subpar, with the surveyor lacking professionalism. Additionally, I was shocked to discover hidden costs, as I was pressured into purchasing unnecessary additional surveys at exorbitant prices. It's worth noting that Arbtech wanted me to do two extra surveys, whereas I found another reputable company that completed the job for less and without requesting additional surveys. When I attempted to address my concerns with the company, I was met with dismissiveness and threats of legal action. Overall, I cannot recommend Arbtech due to their poor communication, unprofessionalism, and unethical business practices.”

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Posted 8 months ago

We appreciate that you're disappointed with needing extra surveys. Nobody likes extra costs, but accusing us of a subpar service, being unprofessional and being unethical simply because you don't want to pay your invoice is unfair. Our surveys were carried out to our usual high standards with our surveyor correctly identifying many potential bat roost sites. Her findings were confirmed by one of our senior consultants and we went to great lengths to explain all of this to you. There is no pressure applied from us - we simply give you what you paid us for - our professional opinion of the surveys you need to get done in order for your planning to get consent.

Posted 7 months ago

“Very efficient and straightforward process”

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Posted 8 months ago

“I was really happy with the team at Artbtech. Super communicative, high quality output and flexible/informative with our requests and requirements. Would recommend and would use again.”

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Posted 8 months ago

“This is the worst company we have dealt with. They charged us a Rapid Report fee and when the survey was booked and paid for, they told us Rapid fee only covers quick survey. After more than 3 weeks, we still have not received the report. What a crooked practice that is- Dave”

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Posted 8 months ago

“The service from the very first communication to recieving the final report was excellent. The trained arborist who visited the site was extremely professional and knowledgeable, helpfully giving tips around the best way to look after the trees onsite and what problems to look out for. We will definitely be using Arbtech again when our next survey is due.”

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Posted 8 months ago

“I dealt with Anna and Jamie-Lee. Both ladies were excellent and went above and beyond in my opinion. I am totally new to all of this and needed some handholding, they never made me feel a nuisance, quite the opposite in fact. They were very helpful, knowledgeable, friendly, but professional. I cannot praise them enough.”

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Posted 8 months ago

“Very efficient, precise and professional outfit. Their staff who arrived on site to conduct the survey were prompt and polite, and all completed with a smile. Excellent report. Arbtech - sorry, well worn cliche - do what it says on the tin. Thank you.”

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Posted 8 months ago

“All I can say is, if all of Arbtech people are as good as youn Nick Smith was for us, they are first class!”

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Posted 9 months ago

“Arbtech have always been very helpful and flexible in meeting our needs and requirements. We have used thier services an many different projects in different parts of the Country over the years and would not hesitate to use them again”

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Posted 9 months ago

“Super quick!”

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Posted 9 months ago

Arbtech is rated 4.8 based on 567 reviews