Poor poor service, report withheld for two months when claim contested. In summary our brief documented on an email was a bat assessment for house and building area and the outbuilding wasn’t surveyed. When asking for a reduction on the bill for the part that wasn’t surveyed this was refused. It took two months.. The explanation was that they took house and building to mean house and gardens. (If we had meant gardens we would have written gardens not building.) After several civil correspondences this was the reply. “This has been thoroughly investigated, and we have nothing further to add. We surveyed what we were told to survey. We will not be commenting further.” The cost of the assessment was a £1000 and I just think this treatment is wrong, to be cut dead. When escalated to the chief exec whose profile says that his specialist area is “exemplary customer service” this got passed to the Office manager at a second prompt. On the day of talking to the office manager we received a final demand for the invoice "before being sent to a debt collectors" . Apparently this was a mix up but intimidating nonetheless. Again the CEO subsequently refused to offer a discount. They did offer to come and survey the outbuilding FOC. but after 2 months , no report , umpteen calls, 20 plus emails and texts I’m done. All I wanted was money off for the area that wasn’t surveyed. I think that is fair, you can decide for yourself . Seeing that the last official correspondence are threatening to go to debt collection if I do not pay then I have no option but to pay, as I can not afford the legal fees to contest it. And of course they don’t issue the report unless you pay up. It reminds me of parking tickets, the price of contesting it is just too high and therefore you ultimately back down. You can make your own mind up as to whether you would use them or not, this was so easy to avoid. All I wanted was money back for the area that wasn’t surveyed. Not unreasonable? This is an expensive assessment of £1000 for an initial assessment and for the sake of £100 or so , this is what they consider to be "exemplary service" . Ps Clare. Was the last person we spoke to and was very polite but was unable to change the CEO’s mind who said that was his final offer.