Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,652 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,652 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This hopeless company delivered a xmas hamper of perishable food for 6 days late in Decamber, all went in tge bin. This week a replacement hamper which should have been delivered on Jan 13th was left at the wrong address. We don't know where it is. Hopeless service, hopeless tracking system, hopeless delivery drivers.”

Helpful Report

Good Afternoon I'm very sorry to hear that you have experienced an issue with your consignment. If you can e-mail us with your consignment number and postcode, we will be more than happy to look into this for you. Maria customer.relations@apc-overnight.com

“In South East Wales we have an APC who are unable to deliver any package next day. Western Couriers in Bedwas are failing, and if they were a school they would be put into special measures. I myself have suffered two instances of next day deliveries not arriving for a week. It is known in the area that if you have a delivery from APC, expect it to be late. One of my next day parcels was a birthday cake...they attempted to deliver this perishable item 7 days after it was meant to arrive, and didn't give a flying ####. This courier service is the worst in the UK. I've now taken it upon myself to not order from companies who use APC. Let's all hope DPD buy these out one day and show them how it's done.”

Helpful Report

Good Afternoon James I am very sorry to hear this. Please feel free to email us, along with the delivery address so that we can speak to the depot regarding this. Becky customer.relations@apc-overnight.com

“I ordered a mattress on 14th December 2020 and still not received it. Everytime I email them I get a reply back saying it's on its way! Their tracking system is rubbish, tried calling them, waited for 3 long hours and still didn't get to speak to anyone!”

Helpful Report

Good Afternoon Shabina I am very sorry to hear of this. Please feel free to email us, along with the delivery address and the consignment number so that we can look into this for you. Becky customer.relations@apc-overnight.com

“Waiting for a television to arrive on 5th January. It never arrived, I am unable to access the tracking website as it says the consignment number doesn’t exist. I will not be using appliances direct again due to the poor service from APC courier”

Helpful Report

Good morning Jennifer, I'm very sorry to hear that you have experienced this issue. If you would like to e-mail us with your consignment number and postcode, we will look into this for you. Jamie customer.relations@apc-overnight.com

“I ordered a cover for my car windscreen, I wasn’t there for the first delivery. The next delivery slot was over a week later because of the Christmas period, but no one turned up on the 31st despite being when I requested. Almost a week after emailing to find out what happened, i received a reply to say the driver ran out of time and asked if I would accept a delivery the next day? No waiting for my response, I recieved another card to say I’d missed the delivery again but Instead of leaving in the blue bin or neighbour like most normal delivery’s for a simple inexpensive item, took all the back to dept 30+ miles from me. And i no longer have the option to reschedule delivery ok the website again because you’re only allowed to do that once. Currently waiting for a response to my second email to them.”

Helpful Report

Good morning James, I'm very sorry to hear that you have experienced this issue. If you would like to e-mail us with your consignment number and postcode, we will look into this for you. Jamie customer.relations@apc-overnight.com

“I ordered a new vape because mine gave up and I was expecting my order to arrive on 30th of December 2020 but nobody came. On 31st I again received an email that they will deliver and again nobody came. Now I will have to wait at least until 4th of January 2021 and if it doesn't arrive until then I will cancel the delivery, this is unacceptable.”

Helpful Report

Good Morning I'm very sorry to hear that you have experienced an issue with your delivery. If you could e-mail us with your consignment number and postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“I ordered a tv from Appliances Direct on 17th December and paid for next day delivery. We waited in all day and I telephoned Appliances Direct to complain that it had not been delivered so they refunded the courier cost. I attempted to contact APC on 19th December and after 147 attempts to get a connection, I gave up. On Monday 21st December I again tried to telephone and after 17 attempts eventually spoke with somebody at 09.00. I was told that the driver had run out of time so took it back to the depot and was told that they were putting it on the van and I should get in within 30 to 45 minutes. 12.30 came and no tv so I phoned them again and they contacted the driver who said he had left it at no 12 as there was nobody in. We checked with number 12 and it was not there. The driver then said that he had left it at another address. Because of this I told them to return the tv as i was refusing delivery. I contacted Appliances Direct and they contacted APC and were told that it was still in the depot so I told them to cancel the order and refund my money. At 7.30 that evening I received a telephone call from a gentleman that it had been delivered to his address which is about a mile from my home. Although Appliances Direct have not yet received the tv, they have refunded my money. I will in future check which courier company my order is to be delivered by and if it id APC I will purchase from another source. Perhaps their drivers should wear Stetsons as they are the biggest cowboy outfit I have ever come across.”

Helpful Report

“Use any other delivery COURIER than this poor excuse for a company. Tracking is useless,customer service.......What customer service,they just leave the phones to ring and ring. How can you possibly be at position 1 for 40 minutes? My overnight parcel is now 2 weeks late and APC just don't give a sh*t. APPALLING doesn't even come close.”

Helpful Report

Good Morning Mr Mills, I am sorry to hear you do not have your delivery, please can you email me your delivery postcode and 7 digit consignment number so I can look into this for you. Jemima Customer.relations@apc-overnight.com

“I would strongly recommend you do not use Apc Overnight. They delivered the package to the wrong address. As I was not expecting this package, I would not have either been aware or got this gift without the kindness of a porter. I rang Apc Overnight customer service twice to bring this matter to their attention. Both conversations were confrontational. An apology was not forthcoming and the explanation covid was unsatisfactory.”

Helpful Report

Good Morning, I am so sorry to hear you had a poor customer experience with APC. Thank you for your feedback and review. Jemima customer.relations@apc-overnight.com

“Absolutely appalling service, complete joke. Had an email from APC to say I'd had a package delivered - Nothing turned up. Could have been anything, as I had many parcels turning up over Christmas and the email gave no parcel numbers/further details to check. Tried to call APC, no answer. Contacted them by email, no answer. Dawned on me there was a possibility it could be some live crickets I ordered for my reptiles - Checked with cricket company, yes it was. Searched all around the building for this parcel, no one has seen it. There is an estate office on the ground floor, purely on a hunch I checked through the letterbox - There was my parcel, with a huge label on it saying 'Fragile, live insects', on the doormat of an office that is now closed for god knows how long over Christmas. Absolute idiots. Call the people who own the office, sorry they can't come out and won't be open now until after Christmas. Neighbours all rallied round, luckily someone was able to get in touch with a director who happens to live on site, who, thank god, happened to have a key. Finally at 3PM on the second afternoon, the package was in my hands. Disgusting run around from a shameful company, and I never did hear back from customer service regarding my original email. Have contacted the company the insects came from to let them know about this utter fiasco, and to not use this ridiculous company again. Thank you.”

Helpful Report

Good Morning Tam, I am really sorry to hear you had such a poor customer experience with your delivery, thank you for your feedback and for your review. Jemima customer.relations@apc-overnight.com

“My parcel arrived eventually 3 days later!! The late delivery of this item cost us our weekend away which we had to cancel at a cost of £350 Because of this useless courier firm So avoid using it like the virus 🦠”

Helpful Report

Good Morning Jed, I apologise that your parcel was delivered later than you expected it. Thank you for your review and feedback. Jemima customer.relations@apc-overnight.com

“Courier came once and I was out. I arranged a redelivery two days after. The courier never came. I repeatedly had to chase, had two more lies from their customer service agents where they promised me the parcel would be delivered and I still don’t have it. It is one of the worst companies I have ever dealt with and I advise retailers not to use them. I would never order from a company that uses APC to deliver again. They are not fit for purpose.”

Helpful Report

Good Morning, I am sorry to hear you have not had your delivery, Please can you email me your delivery postcode and 7 digit consignment number so I can look into this for you. Jemima customer.relations@apc-overnight.com

“On 11th December I sent a package via APC overnight using their "fragile" service having dropped it in to the Glasgow Depot. On the 14th December it was recorded as being at Depot 83 a mile away from its final destination. As of today (24th December) it has still not arrived. Depot 83 recorded it as "closed/carded" on the 14th despite someone being in at the delivery address all that day. The package contained all the Christmas presents for my daughter's family and despite repeated calls and emails APC have done nothing nor offered an explanation. If anyone in APC reads this it was consignment 0001872.”

Helpful Report

Good Afternoon I am very sorry to hear this. If you would like to email us, we can look into this for you. Becky customer.relations@apc-overnight.com

“Absolutely the worst courier company I have ever dealt with. As well as failing to deliver my package the one time I managed to speak to someone, they lied about a scheduled date which meant I wasted another day waiting in for the package. The depot then wouldn’t answer any calls or correspondence which resulted in yet more time wasted chasing my tail. Avoid like the plague - a logistics company who don’t understand the meaning of the word. Truly the worst of the worst. Zero stars would be more appropriate and I still haven’t had my package.”

Helpful Report

Good Afternoon I am very sorry to hear that you are yet to receive your delivery. If you would like to email us with the delivery details we can look into this for you. Becky customer.relations@apc-overnight.com

“Food parcel, perishable, finally left on doorstep on 23rd Dec, 6 days late, no excuse, it was correctly labelled, including recipients address and ph onenumber and instructions to refrigerate. From their "tracking" it seems that APC had no idea where it was for 5 days. Useless tracking system. So £50 worth of lovely food arrived inedible and went straight in the bin.”

Helpful Report

Good Afternoon I am very sorry to hear of this. If you would like to email us, along with the delivery address and the consignment number we can look into this for you. Becky customer.relations@apc-overnight.com

“Perishable items already a day late and now flagged as delivered on the website, but we have not received them, or a card through the door. Over two hours on hold to the call centre. I look forward to the generic cut & paste response from their customer services that appears on every bad review, probably: "Good Afternoon I am very sorry to hear of these issues. Please fee free to email us, along with the delivery address and the consignment number so that we can look into this for you." I have already emailed them with this information.”

Helpful Report

Good Afternoon Colin Thank you for your email, one of the team will look into this for you. Becky customer.relations@apc-overnight.com

“Ordered meat for xmas day. APC were to deliver overnight. They took 6 days, so the meat was rotten. Customer service only accessible via Twitter. Their responses generic and useless. Depots leave their phones off the hook.”

Helpful Report

Good Afternoon I am very sorry to hear of these issues. Please fee free to email us, along with the delivery address and the consignment number so that we can look into this for you. Becky customer.relations@apc-overnight.com

Helpful Report

Good Afternoon Adam I am very sorry to hear of these issues. Please fee free to email us, along with the delivery address and the consignment number so that we can look into this for you. Becky customer.relations@apc-overnight.com

“What an absolute waste of a company, honestly I do not get how the owner hasn’t declared bankruptcy yet. It is so frustrating that a company cannot deliver a parcel, called head office about 50 times only to get someone answer the phone and say “ Who are you?”. My parcel has been sitting at the depot for the past 4 days, after answering the phone was told that parcel was on it’s way to me, however still waiting for it.”

Helpful Report

Good Afternoon I am very sorry to hear of the issues that you have encountered with your delivery. Please feel free to email us, along with the delivery address and the consignment number so that we can look into this for you. Becky customer.relations@apc-overnight.com

“Order due to be delivered 3 weeks ago. I have now obtained a refund from the supplier. This is after multiple emails to supplier, phone calls to APC-generally spoken to in a very rude tone telling me how busy they are (I am a nurse so believe me I appreciate 'busy' and the forms it takes), days off wasted spent indoors waiting for the promised delivery, lies saying they called when we were in and no evidence left that they had called. Tracking system doesn't work. Agree with previous reviewers they are cowboys. Worst service ever.”

Helpful Report

Good Afternoon I am very sorry to hear of the issues with your delivery. If you would like to email us along with the delivery address and the postcode we can look into this for you. Becky customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,652 reviews