Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,651 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,651 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having had a few deliveries via APC as the frozen item I require is only sent through them, I've had most of them never turn up or turn up late, defrosted and completely useless. To this day I've never been able to speak to the company. It is rude and unprofessional to leave all the responsibility of their incompetence to the company I brought the item off. You're the delivery company, sort yourself out.”

Helpful Report

Good Morning Izzy, I am sorry to see you have had issues with your delivery. Thank you for your review and for bringing this to our attention. Jemima customer.relations@apc-overnight.com

“Guaranteed 24 hr delivery of fresh meat failed to arrive on Friday. Promised to deliver Saturday. On the van but couldn't be bothered to drive to do the delivery. Worst courier company there is. Just use Hermes instead- they are friendly and reliable! Hopefully APC will meet their deserved fate and go bust SOON and we can all move on with our lives.”

Helpful Report

Good Morning Jim, I am sorry to see your parcel was not delivered, if you still require assistance please email me your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“Worst service ever ever experienced Sent a £300 parcel never got delivered still-to this day no one can answer where it is -paid for overnight service what a joke! They take no responsibility at local depot , was told NOT to email as they are too busy too respond - could not get through to anyone at any depot as they were all working from home alleged and busy - 100 percent AVOID this company have a good mind to take legal action Not even a call back total rubbish company to deal with”

Helpful Report

Good Morning, I am sorry to hear of these issues you have had with a delivery, if you would like me to look into this for you please email me your delivery postcode and 7 digit consignment number. Thank you Good Morning Mick, I am sorry to hear you have had delays with your collection and delivery. Thank you for your review and feedback. Jemima customer.relations@apc-overnight.com

“Arranged collection and delivery of a bike. The collection was arranged over a week in advance and on the day of collection they never turned up. Eventually late the next day someone picked up the bike which, according to their service description, would be delivered the following day. Needless to say it wasn't, nor the day after that and that was a Friday so it's now not going to be delivered until Monday, if I am lucky. That's 5 days late at best. APC are the carrier used by bikedelivery.co.uk so I would not recommend their service at all. You can't contact APC outside of 9-5 Mon-Fri so by the time the delivery window of 8-6 has passed there is no way to find out what's happening until the following day. Rubbish service to avoid like the plague.”

Helpful Report

Good Morning Mick, I am sorry to hear you have had delays with your collection and delivery. Thank you for your review and feedback. Jemima customer.relations@apc-overnight.com

“Had an email stating my item had been delivered which clearly isn’t the case. Spent the rest of the day trying to track and contact APC but to no avail. Have found my whole experience extremely frustrating and unsatisfactory. The item was an expensive Christmas gift so will now have to purchase a replacement item and spend days trying to be reimbursed with my loss. I would certainly not recommend this company to anyone”

Helpful Report

Good Morning, I am sorry to hear you do not have your parcel, If you would like me to look into this for you please email me your delivery postcode and 7 digit consignment number. Thank you Jemima customer.relations@apc-overnight.com

“useless company, stay away”

Helpful Report

Good Morning, I'm sorry to hear you feel that way, if you still require assistance with a delivery please email me your 7 digit consignment number and delivery postcode so I can look into for you. Thank you for your feedback. Jemima customer.relations@apc-overnight.com

“Worst courier ever! No tracking, not working, on hold for over an hour and still waiting so rang back and now telephone lines down. Last time I got a delivery he left it at back door and didn’t knock, it was there all night until a neighbour told me! Their excuse was oh he’s new! But he turned round in front of my gate which had the number on! Avoid them!!”

Helpful Report

Good Afternoon I am very sorry to hear of the issues that you have had with your delivery. Please feel free to email us, along with the delivery address and the consignment number so that we can look into this for you Becky customer.relations@apc-overnight.com

“Awaiting a Christmas hamper sent by my works .... it was damaged .. my works sent a replacement and yep you got it .. that too was damaged! They have not notified anyone that the parcels have been damaged my company had to chase up why I had not received it!! I am now waiting for the damaged parcels to be delivered to me, so my works can replace what bottles have been broken but I will be collecting the replacements from the office rather then have the risk of them being damaged again!! Talk about inconvenience and a shambles of a delivery service!!!!!”

Helpful Report

Good Afternoon I am very sorry to hear of this issues, please feel free to email us along with the delivery address and the consignment number so that we can look into this for you. Becky customer.relations@apc-overnight.com

“Waited two days for parcel to arrive. Has fresh produce in which will now be inedible. I cannot get through to head office or local depot. Tracking says its at depot since yesterday. Why are you uncontactable at the most important time of year. DISGUSTING!!!! PROVIDE A PHONE NUMBER OR EMAIL YOU REPLY TO IMMEDIATELY!!”

Helpful Report

Good Afternoon Please email us with the delivery address and the consignment number so that we can look into this for you. Becky customer.relations@apc-overnight.com

“AVOID LIKE THE PLAGUE!!! The tracking service is awful, customer service worse still! My package was due on set day and as it came closer to my delivery slot I was then told that the customer (me) had rearranged delivery! I didn't. Unable to get hold of anybody in customer service and still can't track the parcel. ZERO STARS.”

Helpful Report

Good Afternoon I am very sorry to hear what has happened with your delivery, Please feel free to email us, along with the delivery address and the consignment number so that we can look into this for you. Becky customer.relations@apc-overnight.com

“Terrible unable to call local depot in Poole not received my parcel from yesterday phone permanently engaged”

Helpful Report

Good Afternoon Raymond Please feel free to email us, along with the delivery address and the consignment number so that we can help you. Becky customer.relations@apc-overnight.com

“I ordered a drill battery drill and charger from Amazon. The drill and the battery were delievered fine I am still waiting for the charger. Had a text to say it was delivered . After backwards and forward they said they are sending the driver back out to my address I don’t know how this will solve things ? Iv had another delivery by apc earlier in the week absolutely no problems . I just want this drill charger i need for work! If I had the time to mess around with delivery’s i would of just gone out to a shop myself”

Helpful Report

Good Afternoon If you would like to email us the delivery address and the consignment number we can look into this for you. Becky customer.relations@apc-overnight.com

“3 emails 3 messages still no delivery..... fuming. Phoned twice Saturday only to be put in a queue and then hung up on me twice, Can't check tracking, can't email an messenger service took ages. I WANT MY GOODS! 🤬 Disgracful company”

Helpful Report

Good Afternoon, If you would like to email us, along with the delivery address and the consignment number we can look into this for you. Becky customer.relations@apc-overnight.com

“Quite possibly the worst service. Seller had sent out package using this so called delivery service, it seems to have been lost mysteriously at the Hub. APC were quick to blame to the seller for the lost parcel and had not had anything on their system, even though a tracking number was given. Seller has since sent another parcel due to the inconvenience, and again parcel has not arrived on time. I think the overnight in APC overnight is used loosely. This company is a joke. If you want something delivered, use the well known couriers.”

Helpful Report

Good Afternoon I am very sorry to hear of the issues that you have encountered with your delivery. Please feel free to email us, along with the delivery address and the consignment number so that we can look into this for you. Becky customer.relations@apc-overnight.com

“Avoid this company like a plague. Absolutely useless! Customer service is none existent! You can’t call, tracking does not work and their phones ring and cut you off. Absolutely useless. Don’t go anywhere near them... you will regret it!”

Helpful Report

Good Afternoon If you would like to email us with the delivery address and consignment number we can assist with your delivery. Becky customer.relations@apc-overnight.com

“I would leave a zero star review if possible. Staggering levels of incompetence. Booked an urgent next day delivery, but no one collected. After wasting an hour on the phone with the local collection depot, it turned out that, despite my having paid, received a tracking number (which didn't work) and a collection label, the order hadn't been passed onto the local depot from APC. And, after finally contacting APC customer services by email (following a non-answered 0800 number), apparently APC Direct cannot answer calls from APC Overnight, so had to do a live chat. Too late for them to book a collection and can't change from next day to same day. Also kindly informed me that I need to refuse collection in the unlikely event that anyone ever turned up to collect, otherwise, I wouldn't get a refund. I see their stock response to all complaints on here is meaningless too. Utter clowns.”

Helpful Report

Good Afternoon Jude I am very sorry to hear of these issues, if you need anything further please do not hesitate to contact us. Becky customer.relations@apc-overnight.com

“Dreadful failure of service. This is upsetting for purchasers of goods and gifts, and also damaging for reputation of quality suppliers that use this company for delivery. I waited for delivery as scheduled on 16th December and nothing arrived: tracking not updated, no contact. It has just been with APC for two days. The parcel contains a gift of perishable food that was expensive and ordered two months ago. The company providing the goods is unable to get hold of anyone at APC to find out what is going on of provide an update to the customer. They are also unable to replace as products are unavailable. We can only assume that the quality gifts are spoiled and wasted. This is unacceptable for an overnight service. I would not be reviewing like this but it is clear from all of the below reviews that the company continues to provide extremely poor service in the long term, and does not work to improve delivery or communication standards for its customers.”

Helpful Report

Good Afternoon I am very sorry to hear of the delays with this delivery. Please feel free to email us, along with the consignment number and the delivery address so that we can look into this for you. Becky customer.relations@apc-overnight.com

“0099888 should have been delivered to s359yr i stayed behind on site till 1900pm no delivery van came on to my industrial estate !!!!!! i then get an email today saying sorry we missed you at 17,05pm and we can not collect from the depot and have to wait till friday for another attemted delivery apc is the worst courier company in the world ,look at your reviews!!!!”

Helpful Report

Good Afternoon, I am very sorry to hear what has happened with your delivery. Please feel free to email us, along with the delivery address so that we can look into this for you. Becky customer.relations@apc-overnight.com

“Had an expensive delivery due to be delivered yesterday the 16th dec 2020 staying in for e window of tim from 14:01 to 16:01 it never turned up the tracking didn’t update waited in all evening too just in case nothing. Not even. A message update. Had a text today (17th December) to say it’s being delivered today between 12:56-14:56 and have no arrangements for school collection so can’t be here. The communication is rubbish. Expectation of a customer is terrible and the way they run their company a hindrance to their customers, I’ll be making a complaint to the company and where I ordered my items from. Not good APC. You need to sort this out.”

Helpful Report

Good Morning, I'm very sorry to hear of this issue and that you haven't had your delivery. Please could you e-mail us with your postcode and we will look into this for you. Jemima customer.relations@apc-overnight.com

“Terrible service! Scheduled a re-delivery of an item, got a text to confirm delivery time 19:37-21:37 . Cancelled plans to await delivery but Nothing!!! Judging by previous comments AVOID AY ALL COSTS! Where the hell is my package?!”

Helpful Report

Apc Overnight is rated 1.4 based on 1,651 reviews