Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,641 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No notification when a delivery is to be made. No time slots. No card information if a delivery is left with a neighbour. Re-scheduled deliveries confirmed but not made (thus wasting much customer time) I now actively avoid companies that use apc.”

Helpful Report

Good Morning Janet, We are sorry to hear this, please accept our apologies for any disappointment caused. Regards, Natasha. customer.relations@apc-overnight.com

“Is this a real delivery service? Was notified my parcel would be delivered between 10.45-12.45 however no attempt was made or notification (text or slip) was left to indicate an attempt. Then as I was unable to track the status online I'm now currently 2h15minutes and counting on hold trying to speak with customer support (I've been next in line for... 35 minutes).”

Helpful Report

Good Morning Ryan, We are sorry to hear this, if you require further assistance with this please email us directly along with your consignment number and delivery postcode. Regards, Natasha. customer.relations@apc-overnight.com

“They said they delivered but I can prove with cctv they never come”

Helpful Report

Good Morning, We are sorry to hear this, if you require further assistance with this please email us directly along with your consignment number and delivery postcode. Regards, Natasha. customer.relations@apc-overnight.com

“digusting service. Driver came and didn't even bother waiting for me to talk back through my bell. He then walked off. Next day at 14:30 i was told he is 20minutes away and shall follow instructions. He didn't arrive at all.”

Helpful Report

Good afternoon Mandeep, I am really sorry to hear this happened, thank you for bringing this to our attention. Jemima customer.relations@apc-overnight.com

“I cannot track my package because it does not recognise Irish postcodes”

Helpful Report

Good Afternoon, please email the details over to info@apc-overnight.com and we can look into this delivery for you. Jemima customer relations

“They don't turn up to collect parcels for days once you pay the shipping costs. They claim "Overnight" but that doesn't work when it consistently takes three days for them to bother to collect a package. Every customer I have shipped to using APC is unhappy with me. Not the company to use if you value your business. This is not a one-off, this is consistently poor performance.”

Helpful Report

Good Afternoon, We are sorry to hear this. Please accept our apologies for any disappointment caused regarding this matter. Regards, Natasha. customer.relations@apc-overnight.com

“A delivery between 7am and 12pm was due. Lost track at 1:30pm when they took eta off their website. No idea if my afternoon tea lockdown anniversary treat is coming. Clearly a terrible company to use for deliveries. Would recommend avoiding if you want to keep your customers.”

Helpful Report

Good Afternoon, We are sorry to hear this. Please accept our apologies for any upset caused. Regards, Natasha. customer.relations@apc-overnight.com

“Incredibly poor. Wed - marked as having been delivered. It was not Thurs - called at 8.30am and APC agreed it had not been delivered and said it would be delivered between 12 and 3pm. It was not. Called at 4pm, told it would be delivered by 6pm. It was not. Friday- called at 8am, told it would be given to a different driver to deliver. First told it would be delivered before 12pm, then between 12pm and 2pm. It was not. Called at 2pm, was told the driver had just knocked on my door and there was no answer. He hadn't. Also told it was the same driver as previously, so it hadn't been given to another driver as promised. Was told that the driver would deliver it later but couldn't tell me when. Had absolutely no faith by this point and the package was time sensitive and it was too late to use so cancelled the delivery. Really very very bad.”

Helpful Report

Good Afternoon I'm really sorry to hear you've had this experience with APC. Thankyou for bringing this to our attention and i apologize for any inconvenience caused. Sharnamay customer.relations@apc-overnight.com

“Fist delivery didn't happen at all on the day it was promised. After calling the next day, delivery was than scheduled next day.Truck was in the area but send me a message couldn't be delivered. Called APC overnight and asked if Driver could be contacted . !! The Answer I got is that the delivery driver has said it was an intercom system in a block of flats!! So what is the excuse not to ring the bell.!!!! He came back and left it on the doorstep as I would have expected .Didn't expect him to bring it up to the second floor. But that's ok. Just wonder how old people will get a freezer or heavy items in there flats.”

Helpful Report

Good Afternoon I'm sorry to hear you have had these issues with your delivery. Thankyou for bringing this to our attention. Sharnamay customer.relations@apc-overnight.com

“Avoid at all costs Avoid at all costs, if you expect a professional and punctual service. When my parcel didn't arrive on time, I emailed and called the London office. I finally managed to speak with an employee at 17:00. I was advised that my parcel would arrive before 18:00, as the driver was still out delivering. Although he was unable to contact the driver, he assured me that my parcel would be delivered. My parcel didn't arrive that night. I emailed the company and asked for an explanation of what had taken place, and why my parcel wasn't delivered. I received a bog standard response from an individual by the name of Hannah, who stated the driver ran out of time, and the delivery would take place today. I was extremely unhappy and called the London office. I had the misfortune of speaking with Hannah, who can only be described as the rudest most obnoxious individual who I have ever had the misfortune to encounter. She was unapologetic and appeared to suggest that deliveries although expected overnight, can take up 3 days.....yes 3 days, so I shouldn't be complaining. She claimed to have spoken to the driver, and was advised that the delivery should take place before 15:00, as the driver had 4 stops to make prior to delivering my item. She refused to escalate my complaint, although I clearly requested this via email the previous evening, and during the phone call, she then decided to terminate the call. At 17:00, my package still hadn't arrived. I attempted to track the driver, but realised that after 17:09, the system would update, so I had no knowledge of where the driver was, or if he would be delivering my item......considering he was over 24hrs late. My parcels was finally delivered at 18:15. Although I noted on the system, that the delivery was recorded at 16:15. I would not recommend this company. I found their service shoddy, unprofessional and unreliable.”

Helpful Report

“you gave my delivery time but did not turn up contacted and left message but had no reply to were my parcel is this is a joke dont send out delivery time if you can not deliver on time.”

Helpful Report

Good Afternoon I apologize for the delay in our response and for the delay with your delivery. If you still require assistance with this please email us with your consignment number and postcode and we will assist you further. Sharnamay customer.relations@apc-overnight.com

“Absolute joke of a company had a text saying delivery would be between 11.30 and 1.30 on fri 19/2 tracking unavailable on item rang numerous times to see what was going on for the phone to just ring and no one answer how the still have customers that use them is a miracle”

Helpful Report

Good Morning Liam, I am very sorry to hear of this. Please feel free to email us along with the delivery address and the consignment number. Becky customer.relations@apc-overnight.com

“Waited in all day no tracking provided then I see an email carded and closed well the driver didn't card and he didn't knock on door not impressed cowboy service terrible service!”

Helpful Report

Good Morning I am very sorry to hear of this, thank you for bringing this to our attention. Becky customer.relations@apc-overnight.com

“Didn't leave a card and didn't knock the door properly or wait for someone to answer and drove off! Unprofessional and rude service from the driver when he turned up the next day after i had to chase it up! Overnight service..... that's not what i got, i expect abit more in this tough climate!”

Helpful Report

Good Morning Mr Fletcher I am very sorry to hear of this, thank you for bringing this to our attention. Becky customer.relations@apc-overnight.com

“I had ordered two cases of beer from a UK supplier. One arrived intact, parcel clearly marked “2 of 2”. The driver stated to my wife that the other parcel, the “1 of 2” would be inside this which did not make sense and wasn’t in there of course when I opened it later in the day when I’d finished work. Checking on their tracking page it stated both parcels had been delivered which of course they hadn’t. I contacted the supplier who chased up the courier and got the response that the first parcel had been “damaged in transit” and had been incorrectly reported as delivered. To add insult to injury this was the last case of that brand the supplier had and they can’t get another. Well done guys. I would appreciate at least some explanation as to how this happened?”

Helpful Report

Good Morning Steve I am very sorry to hear of this. Thank you for bringing this to our attention. Becky customer.relations@apc-overnight.com

“Absolutely useless company. Don't use them. Said couldn't get access intercom problem. Lies. Cctv. Didn't get anyone. Unless a ghost or invisible. And the strange thing was intercom wasn't needed. Coz the main entrance door was open for approximately 2 hours due to the work man clearing the snow. From the entrance. Caught out with your lies.”

Helpful Report

Good Morning I'm very sorry to hear that you have experienced an issue with your delivery. If you can e-mail us with your consignment number and postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“Five people in the house all day. Found the Sorry we missed you card at the end of the day. Okay, go online to book redelivery. Consignment number not recognised. Damn Okay, call them. Track down telephone number, no answer. Double damn. Now what ? I’ve got a wine tasting with no wine. Not good enough.”

Helpful Report

“The courier was very aggressive & unprofessional. He accidentally smashed my mobile phone during the delivery. He then denied any involvement despite having two witnesses. He left without any apologies & refused to give any me his details.”

Helpful Report

Good Afternoon, We are sorry to hear of this incident, the delivery depot are going to call you directly to discuss this further. Regards, Natasha. Customer.relations@apc-overnight.com

“Had an email for delivery between 12.49 and 14.49, great, or so I thought. Waited in all afternoon, I kept checking the tracker and the time was getting pushed back, OK I thought the driver has a lot to deliver. At 3.24 the van was less than a mile from my house, it was still there 2 hrs later, I checked again about 18.00 and the van was 24 miles away at the depot. No contact to say that my parcel was not going to be delivered.”

Helpful Report

Good Morning Pam, I am really sorry that your parcel was not delivered yesterday. Thank you for your review and for bringing this to our attention. if you require assistance rebooking your delivery please email me your consignment number and delivery postcode. Thank you Jemima

“Delivery driver knocked and before we had chance to answer had left. Did not leave a card. Checked on tracker and says card delivered case closed. No card or parcel.”

Helpful Report

Hello there, Thank you for taking the time to leave a review. I am sorry to hear that no card was left with you and the driver didn't give enough time for you to answer the door. Please feel free to email us with your consignment number and delivery postcode, if you would like us to arrange re-delivery for you. Jack customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,641 reviews