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Apc Overnight Reviews

1.4 Rating 1,564 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

1.4

Based on 1,564 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd like to give a zero star rating. How you are still in business is beyond me. You over promise and under deliver, in my case now at all. Definitely would never recommend!”

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Can't even turn up within the time frame they give you, rang to see where the parcel is and why it's due to be delivered nearly two hours after the time slot given to be told they are having delays with traffic but have to go past my location to drop of a parcel before coming back to deliver mine.”

Good Afternoon We are sorry to hear this driver was delayed in reaching you. Regards, Natasha. Customer.relations@apc-overnight.com

“Been waiting over 2 weeks for my package. I get a notification every day saying it's coming at it never arrives. Not waiting in anymore.”

Good Afternoon Please accept our sincere apologies for this delay, please email us directly so we can assist you with this. Regards, Natasha. Customer.relations@apc-overnight.com

“I was due to receive a parcel today. I got a text from APC that there had been an attempted delivery at 12:44, however since the morning, nobody from APC came with a parcel to my door. I then called customer service who also told me there had been an attempted delivery at 12:44. They gave me the local depot number and told me my delivery was rescheduled for the 26th, which I didn't ask for to happen. I arranged for a delivery tomorrow and have already contacted their email about this. Hopefully, I get my parcel tomorrow and the same thing doesn't happen again. It was an important parcel and because of this delay I could not finish some work and I had to change my plans.”

Good Afternoon Please accept our sincere apologies for this delay, wee are so sorry for any upset caused by this. Regards, Natasha. Customer.relations@apc-overnight.com

“Leaving this company 1 star is way more than they deserve.. I still haven’t received my parcel that I should have received 4 days ago, instead I just received text messages telling me time slots that my parcel will arrive, however it never does.. I think customers should be able to claim compensation from these shockingly incompetent companies, as I am self empty and have lost money waiting in for promises deliveries that don’t turn up. Avoid using this company if you want to have happy repeat customers.”

Good Afternoon We are sop sorry for the disappointment that has been caused regarding the delays on your order. If you need some assistance, please contact us directly and we will look into this further for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Very disappointing service. Lack of care from drivers and all members of staff. This applies to two deliveries.”

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Not a reliable delivery company at all, certainly not overnight (speedfreight)! I received three separate delivery notification on three separate days, each one telling me the parcel I was expecting would be delivered on that particular day, didn’t happen! I have now arranged to collect the parcel from their depot, as clearly this is the only way I can be sure I will receive it.”

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Would prefer to leave no stars as a useless service but this will not allow me. Got a email from APC overnight saying that my order would be delivered on 17/8/23 between 11.11 and 13.11 Kept watching the tracking and by about 15.40 they where just down the road then the live tracking stopped so I rang the local office to be told that the driver was going round picking up parcels from business customers and that if it was not delivered today then it would be delivered tomorrow. I am not sure that customers like to sit around all day or be able to have time off work on the off chance APC decide to deliver.”

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Absolutely diabolical. Ordered something important, delivery driver didn't even come to my house, put a card though a random door miles away Rebooked, the never sent it out that day. Set out the day after, I was tracking the van, it was 1 road away, 2 hours AFTER my delivery window, then they just left and drove miles away, didn't bother delivering again. Didn't have an important item for my trip Useless lazy company”

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Truly awful customer service! I had an email for collection between 1015 to 1215. I finally left for work at 2pm and called them to ask what happened - they told me I should go back home the driver would be there in 10 - I was 2 mins away the driver knocked and left.”

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a collection, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Ordered a part on 26 july told two to three day’s delivery they knocked on my door on 4th of August but I was not told it was due that day. Camara picked up on guy knocked once ignored large Green post box on floor saying parcels here and took a picture of my door number and left leaving no note. I have been chasing ever since and was told it was out for redelivery on the 9th. Waited home all day and no show. Now I’m told it’s due today and have actually been given a tracking number and now that does not work. Very stressed”

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“A pickup was scheduled, driver arrived told me they don;t do receipts for pickup. How can I prove I had sent it back? The guy told me a label doesnt get produced until he gets back to the depot, how do they know what parcel to label if he is picking up dozens of parcels?”

“After waiting in all day for my delivery I received a message saying that the delivery driver had attempted to deliver the parcel but no one had answered the door. Knowing that this information was not true I contacted APC and was told that the driver had gone to the wrong house in the wrong road! I was also informed that as the driver had now left the area no delivery would take place today”

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Don't bother ! Told to collect sat am before 11 am. Arrive at 8.15 and sit there for over an hour . Closed!!! No answer on phone to head office no answer to depot. Disgusting customer service. several people waiting and all disgusted with the service as we all had to travel to get there !!”

Hello Lisa, I am sorry to hear that the depot was closed when you arrived. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Horrendous experience and still not resolved, 9 days now with one attempted delivery, we even went to the depot and still messed around, told lie after lie by the depot when you can actually get to speak to someone and Head Office make promises they can’t keep, all I want is the parcel I paid for …… is that too much to ask !!!”

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“next day delivery mine was 3 days not fit for purpose”

Good afternoon, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Jamie Customer.relations@apc-overnight.com

“DELIVERY STTAED IT ARRIVED .... NO ONE BUZZED AT THE DOOR. IVE BEEN HERE ALL DAY”

Good Afternoon, I am sorry to hear you do not have your parcel, Please can you email us your delivery postcode so we can look into this for you. Jamie Customer.relations@apc-overnight.com

“They are useless company. Can’t knock on the door, but can’t knock on any doors. Clear instructions were given, can’t follow through. Moral of the story, if you a company who work with this “deliver company” I won’t buy your products.”

Good Afternoon, Thank you for your review, I am so sorry to hear that the driver did not knock. Thank you for bringing this to our attention. Jamie Customer.relations@apc-overnight.com

“Delivery was late. Contacted delivery centre twice and was told firstly that driver was new and having problems. Second time I was told he was having a mental breakdown but was in my postcode. This was over 3 hours after latest due delivery time. Parcel never arrived. After ringing retailer they contacted APC who gave them a completely different story and said parcel was delivered to our porch on time - we don’t have a porch. A total shambles.”

“Absolutely terrible delivery company, waited in for 2 days for a supposed delivery slot, failed to turn up. Used there online tracking (no sure it really works as the delivery number in the queue kept changing) driver didn’t get within 2 miles of my house. No explanation just an email the next morning with more lies about delivery the next day. Utterly useless, never order from a company using them to deliver goods, you won’t get them.”

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Apc Overnight is rated 1.4 based on 1,564 reviews