Name: Apc Overnight
Rating: 1.38

“Completely incompetent. Arranged redelivery twice but both days the parcel wasn't even loaded onto the van yet this was not communicated either time. Asked if we could pick the parcel up from the depot and was told yes from 8-12 on a Saturday but phone ahead first. Nobody answered the phone in any depot and there was nobody at the depot. Suspicious that the parcel has been stolen at this point.”

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“Have now received the FOURTH email notification that my parcel is out for delivery today. That's the fourth day the parcel is due to be delivered on an overnight delivery slot. Worse than Hermes/Evri...”

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“I want to rate this company 0/5 stars. Worst delivery company ever, do not order from here. My order was supposed to ARRIVE on the 17th of December. Every-time I check the order status the shipping gets delayed and it now says that it will SHIP on the 29th of December. They respond to emails as if they cannot comprehend the point of a clearly written message. I am unsure how this company is still in business.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Terrible experience and terrible customer service. My parcels were meant to be delivered on the 20th, I have been chasing every day to only hear ‘apologies, we will deliver tomorrow’ - yet no actual delivery took place. The parcels were meant for Christmas, I think it is safe to say at this point that it is not happening. The phone is not being picked up, emails are either not responded or give some generic brush off. Worst ever experience with a delivery company I must say. Avoid!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“DO NOT USE THIS COMPANY!! Having waited in all morning I rang APC and they said delivery is running late but will be delivered between 4.30 and 6pm. After 6pm I rang again to be told that my parcel is in Bradford, I live in North London! My parcel contained food, which would mean 2 days unfrigurated so would be unedible.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Terrible customer service and late for delivery as well. Called the customer service and try to seek for assistance. The person refused to listen to us about the situation. And continued with his own version. Terrible experience. And you’ve got no way to complaint about his attitude.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“That is the problem they have no idea where my parcel is and no way of tracking it Customer sevice no joy just told to contact the supplier. Even they rang customer service and still no one knows where the parcel is..”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Definitely not an overnight delivery company. Said it was going to be delivered on days earlier this week but nothing on those days. Now saying it hasn’t even been dispatched. Was supposed it arrive 4 days ago.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“late again”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I have received parcel from this APC. I missed first time because did not know i parcel coming next day. So i called APC in glasgow. Re-dilever to my home. I waitted all day for dilevery no parcel comes. I phoned apc dlivery in glasgow. A guy on the phone sound like angry when i was asking where was my parcel and why it did not dileverto me. I had to go get my parcel over there depo. Pick it up. Im not going to use this company any time in the future. I recomend any one who read this dont use this APC DILIEVERY COMPANY”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“ZERO review. Despite taking a day off to take the parcel, not only did they turn up, they barely approached the drive way, took a pic and then text to say we came, you were not home. I had it ALL saved on Ring. I rearranged delivery, waited at door, only to then realise it was left at .y door without anyone knocking or ringing. Appalling service. I will take this further.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was left on the doorstep. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Do not use if you want your parcels delivered on time, or you want happy customers.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“My local APC DON’t deserve even one star, they must be short of drivers. But, I’ve had bad delivery twice now from this company since November. Cwmbran depot. South Wales. They Don’t answer phone but neither does your National line 0800…… Tried to track a parcel of meat which is perishable after 48 hours. If I hadn’t tried to find the parcel physically by going out and looking for the drop down pin they had put on firstly at the location which was an industrial estate about 1 mile from me and then eventually retrieving it from the depot which the driver had taken it back to. I was there at 3.15 pm the driver had gone home. The boy there said he couldn’t find me??? WELL I found them. I live in Pontypool this was Cwmbran only a flew miles away. They didn’t even let me know this had happened. Because this has happened before only a few weeks ago with a delivery from another farm I was on the alert. So I found them myself. I contacted the farm and they are going to lodge a formal complaint. I’m also going to report this on TRUST PILOT. ONCE bitten and all that…… Perhaps they need more drivers but a bad job is a bad job. Was told it wasn’t their normal driver, but twice in a month is unacceptable. DPD are much better. My communication with the depot was nil. THEY DO NOT ANSWER THIER PHONE. IT STARTS TO RING THEN GOES INTO AN ENGAGED TONE. SI DOES THE NATIONAL NUMBER. HAD TO PHYSICALLY DRIVE TOGET MY PARCEL.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I was ment to get my dogs ashes bck on Friday between 7 an 9 pm but he clocked of at 7.20pm so we didn't get them when I called them the old bloke was so dam rude he sed Christmas presents that are plastic were more important then this but this was a much loved pet an asked when it will be dropped of again he sed Monday I sed today but drivers out an can't do it I called bck an sed I will collect it myself he told me to be there for 12pm but I rang to say I was held up in traffic I will be a few mins late I was driving 40 miles away when we got there they all had gone home so wasted journey also they gave us wrong postcode so they knew they were gone by the time we got there It's a disgrace of a company an should be shut down the attitude of staff is awful I wouldn't give it any stars they don't deserve any had to give one star to tell you how horrible they are ADVOID ADVOID DO NOT USE”

Helpful Report

Hello, Thank you for your review, I am so sorry to hear this, please email us your consignment number and postcode so we can investigate this. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Perishable food not delivered on day allocated ( friday). Next day contacted APC who couldn't offer any explanation even after talking with the driver but said it would delivered later that day ( saturday ). Still did not arrived. I used tracking to follow the van. It had driven past our avenue and parked a mile away from 12 for the rest of each day.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“awful service, incompetent staff and unprofessional no where the professional of its competitors. i phoned to ask why they delivered a box to an address not even on the delivery notice, they didn't even give to anyone, then sent an email saying i had personally received it - when i rang to chase, they just put me on hold and then wouldn't answer the phone when i rang back - have requested DPD deliver in future from the Seller”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Absolutely appalling service. Far from being “overnight “ they took over a week from the day they received the goods to the day they delivered. They failed to deliver on three separate days when they told me they would be delivering. Of course, their tracking system doesn’t work either.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Rubbish company. Dumped on doorstep with no attempt to alert resident, I was sat maybe 10 foot from the door and my dog alerted me. Sped off. Damaged package contents. Sent me a lovely email to confirm 'Item delivered as instructed' or words to that effect. But no... I didn't select lazy and reckless doorstep dump (or any other) option.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“An awful experience - Threatening behaviour police now involved. Waited at home for three seperate days. Was informed that delivery driver attempted delivery but each time I was home waiting - no one rang the door bell to block of flats. On fourth occasion I waited outside for 6 hours - delivery driver arrived and did not even attempt to ring the door bell to block of flats .. simply took a picture to demonstrate he tried to deliver. When I intervened he started to scream and shout at me and threaten me. Fortunately passers by helped and video footage captured the event. Has now been reported to the police. Highly advise all to raise awareness of these bunch of crooks!”

Helpful Report

Hello Yulia, Thank you so much for sharing your experience with us, Yulia. We truly appreciate that you took the time to do so. We are sorry that you had such an awful experience. We take customer feedback seriously and take this opportunity to apologise for the threatening behaviour of the delivery driver, so we can investigate further please can you email us your consignment number and postcode and a copy of the video footage. Thank you Jemima Customer.relations@apc-overnight.com

“INCOMPETENT. AVOID. No surprises looking below that this will be another bad review. Long story short, APC Overnight's computer system is unfit for purpose, or their staff from their local depot franchise Trio Logistics Limited are completely incompetent and cannot read / understand their own delivery schedule. No one at the depot would answer the telephone and APC Overnight head office (who did answer the phone) could not do anything to intervene because the computer system was showing the original delivery redirection, desspite multiple attempts by APC Overnight to deliver on the wrong days. Eventually APC Overnight take the parcel out for a delivery on a day when someone happens to be home... and the driver doesn't even turn up. Finally after a strongly worded email to the vendor of the product, APC Overnight and the depot, someone from the depot answers and delivery is rescheduled ...only for the depot to load the product on the van and notify they would deliver that day! Clue further emails and the delivery is back on schedule, until the next day when the product is load on the van again for delivery on the wrong day ...fortunate I was in. Finally the delivery is made (on the wrong day) 8 days after the original delivery date. Of course the package looks like a dog-eared mess and when I attempt to address that issue, the truculent driver (who I didn't actually have a problem with!) gives me a long tirade about his own management being the incompetent ones and storms off. Honestly if you order a product and APC Overnight are the delivery service, just cancel or make alternative delivery arrangements, it is just not worth the stress of trying to deal with them. Certainly next time I want this product again, I will genuinely drive the 4 hours to them and buy in person, rather than have any dealings with APC Overnight ever again.”

Helpful Report

Hello John, Thank you for your review, I am sorry to hear that your parcel was much later than you expected it and you had a poor experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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