Name: Apc Overnight
Rating: 1.38

“False tracking info supplied. Lies about delivery being out on van then claims customer arranged redelivery which we did not. No one answers calls at western couriers apc branch. They reply to your emails once then ignore your further queries/complaints. Resulting in my parcel 4 days floating around somewhere in their depot. Disgusting. Would never recommend! Stay clear!”

Helpful Report

Hello Sarah Jayne I’m sorry to hear that there has been problems with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Atrocious. 1. My redelivery yesterday has not arrived. 2. No one at the local depot answers the phone I have tried for 2 days. 3. No one has replied to my email more than 24 hours later. 4. No one at head office answers the phone. 5. I got am initially response to a Facebook message. Added my postcode to the already supplied information. No reply. The silence is resounding! Where is my item? I will likely have to wait until next week to enter this merry-go-round of madness. I will never willingly use your service again!”

Helpful Report

Hello Milly I’m sorry to hear that you haven't had an immediate response to your query. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Paid premium rate for next day business delivery. They apparently tried to deliver on the right day, but didnt leave in a safe place or with a neighbour so I rescheduled. On the rescheduled day, they still did not deliver and didnt leave a card. I phoned and customer service said the driver had "run out of time". Rescheduled for the following day, given the 2 hour slot of 14:00-16:00 - still no delivery. No idea when I will get my package.”

Helpful Report

Hello Joe I am very sorry to hear what has been happening with your delivery, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Fantastic service and the delivery driver was extremely pleasant,I just can't recommend them enough.”

Helpful Report

Hello Chris It is great to hear that you have had fantastic service, thank you for the 5 star review. Becky customer.relations@apc-overnight.com

“Time slot exceeded by nearly 2 hours, so what is the point of providing a time slot? No appology for late delivery from driver. Just not good enough guys!”

Helpful Report

Hello I am very sorry to hear that your delivery was later than you were advised of, if you would like to email me I can look into this for you. Becky customer.relations@apc-overnight.com

“Shockingly bad service, Firstly the claim to have attempted delivery at a time when two people were in the property but claim we were not in, the website says a card was left but customer service says cards are not being left due to Covid 19 and the the redelivery was due over two hours ago so contacted customer service to be told that as they are busy estimated times are to be ignored, seems this service is run for the benefit of the company and not for the benefit of the customers,”

Helpful Report

Hello Andy I am very sorry to see what has happened with your delivery, please feel free to email me and I will look into this for you. Becky customer.relations@apc-overnight.com

“Dreadful service, estimated times as I have now been told are in no way a reflection of when to expect your parcel (be warned) I will be letting the sender know and maybe he will have some satisfaction putting in a claim for a less than acceptable service, after all if you are unable to keep to your promise then either do not make that promise or let the person know you were unable to keep to it.............it is really simple when you engage!”

Helpful Report

Hello Mark I am very sort o hear what has happened with your delivery, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Worst service ever, disgusting rude driver.”

Helpful Report

Hello I am very sorry to see that the driver was rude, please feel free to email me and I will look into this for you. Becky customer.relations@apc-overnight.com

“unreliable, troublesome, difficult to contact. we will avoid buying from any supplier using this company lost the items the first time. didn't turn up the second time.”

Helpful Report

Hello Tony I am very sorry to hear that you have found us difficult to contact, please feel free to email me and I will look into your delivery for you. Becky customer.relations@apc-overnight.com

“Tried writing a review many times but they seem to disappear, sick and tired of it now all I can say is DONT”

Helpful Report

Hello Andrew I am very sorry to hear that you have not received your delivery, please feel free to email me and I will look into this for you. Becky customer.relations@apc-overnight.com

“My delivery was dispatched on the 10th June for which it was scheduled for the arrival for the 11th June between 6:16pm-8:16pm as per email confirmation that I had received from APC Overnight. My delivery did not arrive on the 11th, I waited and also attempted to contact APC at my local depot by phone which did not go through. I logged into my parcel tracker online and saw that my parcel was on a stand still late night and left them an email regarding this query. On the 12th, in the morning I provided my postcode as per their request via email from someone at APC rushworldwide without a specific contact name. Additionally, I phoned APC Overnight and I was informed the driver that was meant to deliver, could not deliver at the original allocated time for some unknown reason and now it is being taken over by another driver and gave me a new expected time for delivery for the same day - afternoon on the 12th June. I told them I am expecting a Raw milk package and I am concerned that it had been in an inadequate environment for a prolonged period of time. She told me that it "should be fine", as the parcel should be in a "cold place" and that I could return it back if I was unhappy. I waited all afternoon and still no delivery. I emailed again mentioning that my delivery now had been over 20 hours outside the original estimated delivery time and expressing my concerns that my product now may not be fit to consume. I received an email from a team member (point of contact) explaining to me that their driver is not answering his telephone and that if goods are not delivered on the day, they will be able to "upgrade my delivery for tomorrow morning"(do you mean a downgrade?) and disregarding my concerns on the quality of my product that this is causing. Subsequently, the delivery had finally arrived for around 7-8pm on the 12th June which had been over 25 hours its original arrival time. I am truly disappointed with the service provided and my delivery goods are now not fit to be consumed as the quality of goods are compromised as a result of delayed/failure of delivery. I do understand that we are at a difficult time right now, however this is not the standards and professionalism you should represent. This has caused me stress and my goods cannot be consumed. My main concerns are that: I was not informed of the delay for the delivery I took time off to wait for the delivery APC was difficult to reach via phone My goods cannot be consumed and has been a waste APC showing lack of concern/acknowledgment APC gave me false assurance that the product should be fine when in fact it was not fit for consumption which raises concerns over knowledge and training APC staff have.”

Helpful Report

Hello Pradeep I am very sorry to see what has happened with your delivery, please feel free to email me and I will look into this for you. Becky customer.relations@apc-overnight.com

“Tried to trace a parcel which had not arrived. Could not speak to Chester le Street depot. Phones were off . Parcel arrived a day late. I e.mailed depot and was told in reply "the phones are off because we have staff shielding and it seems unfair to ask other staff to work harder to cover for them." What an attitude. If everybody did this the country would come to a stop. Why not just have a phone queue like everyone else?”

Helpful Report

Hello I’m sorry to hear that you have struggled to get through to your local depot. If you would like me to raise this matter for you with senior management, please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Continuously have problems with delivery from APC There is no option to deliver and leave in a safe place , plus cannot ever get through by phone. Notes on my door asking to leave are ignored. Just leave the parcel and driver take a pic of it in place as proof of delivery , simple. This company must be set up for people who don't leave their homes.”

Helpful Report

Hello Paul I’m sorry to hear that you have had problems with your delivery. If you would like me to raise this matter for you, please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Hands down the worst courier company I have ever had the misfortune to experience! Without exception, every single parcel takes at least four days to be delivered - when the contents are perishable goods! One of my regular suppliers unfortunately uses them and it causes untold stress every time, trying to track down the parcel and actually get a response from someone either on the phone, or by email and their tracking app is a joke!!”

Helpful Report

Hello I’m sorry to hear that there are delays with your deliveries. Our sending customers have all been made aware of the delays that we are facing at the moment and we are trying our very best to rectify any issues. Lydia customer.relations@apc-overnight.com

“I should have my order delivered Never came the driver claimed He delivered it didn't receive it”

Helpful Report

Hello Kelly I’m sorry to hear that your delivery remains outstanding. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Absolute rubbish, no point in entering details we’ve already wasted too much time on these inept, dishonest people in your Newhaven depot. Tracking system designed by Micky Mouse. Do not bother with your copy and paste answer from ‘So called’ Customer Services.”

Helpful Report

Hello I’m sorry to hear that you're experiencing problems with your delivery and having problems with your local depot. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode and i will be more than happy to assist. Lydia customer.relations@apc-overnight.com

“Dreadful service for key workers. Deliveries 8am to 4pm Monday to Friday. Absolutely no facility for pick up for people for whom it is impossible to be at home at those times.”

Helpful Report

Hello I’m sorry to hear that you're experiencing problems with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Ordered a package from Cornwall for a birthday treat that contained a Cream Tea. Agreed with the supplier for a Friday delivery 05/06. Ordered on Weds 03/06. No delivery on the 04/06 Contacted the Newhaven depot on Friday 05/06 to get an update on delivery of the item. Explained that the parcels contents where perishable and was it going to be delivered today. They said they hadn’t received the item, we said you must have had it and he would check again, the phone went dead. We rang again and a different person said yes the item is in the van and it will be delivered today, we asked him to give us a rough delivery time, he then said I will check the route, after a while he said no the item is in the depot. He said don’t worry we have refrigerators we can store it (really a big box in a fridge) and he promised it would be delivered Saturday. We rang Saturday explained our predicament and he confirmed the item was on the van and would delivered between 12 and 1pm. The item was not delivered. Item turned up Monday and contents ruined and binned. To add to the incompetence of the Newhaven staff the APC tracking system said a attempted delivery was made on the 04th, unfortunately this was not factual as the householders where not only in but working on their garden by the front-door. We will not purchase any item that involves APC as the carriers. You can tell by APC responses on this web site that this standard of service is normal and completing their tracking system falsely is common practice. Total joke.”

Helpful Report

Good afternoon, I'm so sorry to see that this has happened. Please may I ask for you to send me your consignment number and delivery postcode through to the below email address where I would be more than happy to assist. Jamie customer.relations@apc-overnight.com

“Never use. Have received someone else's package and mine has disappeared all togther. Also my address was stuck over the address that package was supposed to go to. Company not interested in sorting problem out, had to phone company that package was meant for luckily they were local and they came and picked it up from me. Does anyone from the other side know where my package is.”

Helpful Report

Good afternoon, I'm so sorry to see that this has happened. Please may I ask for you to send me your consignment number and delivery postcode through to the below email address where I would be more than happy to assist. Jamie customer.relations@apc-overnight.com

“My third experience of APC - all bad. I won’t tell the ‘back story’ but why does anyone use APC? Oh alright then - 1 consignment from the South West was delivered ruined, the 1st replacement disappeared without trace, it was third time lucky but 17 days late! Second consignment arrived 20, yes 20, days late. My consignment was dispatched only 30 miles from here on 26th May - it disappeared without trace! The replacement was dispatched on 2nd June - it arrived today 7th!! I will now no longer order from firms using APC - simple as that. I don’t want the stress and I have no wish to support such inefficiency and poor service”

Helpful Report

Hello David, I am very sorry to hear of the issues you have had with your deliveries. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews

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