Name: Apc Overnight
Rating: 1.38

“20 days that my parcel is stuck at Edinburgh depot. The local team do not answer on the phone and when I went on site they couldn’t find my parcel. Their centralized office has not been able to help neither. Today I received a text saying that the parcel would finally be delivered and a few hours later I received a second text saying that they missed me because I was not home. This is absolutely wrong, I was present and they didn’t even show up or try calling. I am now fighting with the central office to reschedule a delivery and I jut been hanged up on. Next day delivery service - WHAT A JOKE”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I’ve used APC for my business for a few years with no issues, however if you need to make a claim don’t bother! I’ve never dealt with a company so blatantly uncooperative in my 22 years of business. What should be a simple claim as they damaged a £500 motorcycle part in transit, has been a backward and forward chain of messages that have asked for things, taking a week to acknowledge returned email and then saying “claim closed” because it’s taken too long! I have given them numerous ways to sort this out and now am taking them to small claims court and reporting them to trading standards!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Wanting info on a late parcel. I called customer "service "waited in queue for 30 mins then they hung up as I reached nr 1 tracking is either broken or my parcel is not moving will probably have to cancel my order atrocious company”

Helpful Report

Hello, Thank you for your review, I am really sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“They have had my parcel for 7 days no email update nothing from them phone constantly engaged worse courier service”

Helpful Report

Hello, Thank you for your review, I am really sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“They’ve had my parcel from the merchant for 10 days, I get a daily email saying that they’ll deliver by such and such a time, but then no delivery is even attempted. Today I am number 48 on the route it’s noon and they’re at number 10, yesterday I was number 34 and they stopped delivering after number 24, on there way back to the depot the van came within about 50 meters of my house. They never answer the phone, the merchant has been great and tried to contact apc too but to no avail.”

Helpful Report

Hello, Thank you for your review, I am really sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Apc where is my parcel? You keep saying you will deliver and don’t turn up - then had the cheek to say it will be the last attempt! - er na mate deliver it like you said you was, you have attempted once. I’m isolating so no excuse that I ain’t home! You can’t call them and they ignore your emails I’ve even asked for head office but I’m being ignored”

Helpful Report

Hello, Thank you for your review, I am really sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Ordered from a lovely girl some perishable items. Usually always delivered on time except this time. Been in transit since the 16th. I’m really hoping it comes by Monday but I’m not holding my breathe.”

Helpful Report

Hello, Thank you for your review, I am really sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“How sad. I ordered some cheese from a lovely shop I remembered. Nice people, good reliable business. But APC have stuffed it up, they have caused a dispute between myself and the owner of this nice shop, because the perishable goods the business sent out (in good faith) are nowhere to be seen. APC. Brilliant 'overnight' firm!! Get this: No delivery. No tracking available. No phones being answered. No replies to anything at all. No parcel, a long time later. "A-wful P-iece of C-rap" says a friend who is with me now (I don't swear). Thanks [Jemima?] for wrecking some personal relationships as well as failing to provide any service at all. Have a good Xmas. We won't.”

Helpful Report

“Absolutely terrible service .zero stars.. I have video the driver never attempted to deliver couldn't park I phoned the depot and was assured it would be out on Saturday. Now after waiting in all morning (they have a tracking app that said it was out for delivery ) also a pinpoint app that does not work!!!!####. phoned the depot "sorry one of my personell put it in the.wrong bin , it's scanned to go out " words fail me I am emailing the company I bought from and an insisting they don't use them again or I'm taking my business elsewhere ÀPC stands for Awful Parcel Company”

Helpful Report

Hello, I am very sorry to hear that your delivery did not arrive as expected and the issues experienced. Chloe customer.relations@apc-overnight.com

“Appalling! No customer service, no reply to emails, no attempt to deliver on original delivery day, they say I was carded, I was not. Sender rearranged delivery for Saturday and I waited all day, no delivery. No update on tracking page, no reply to email sent asking where my delivery is. Today tracking says it is out for delivery, guess what? I was in all day and have received nothing. It’s 5pm and is 13 days since my order, which although it said 1-7 days was actually sent overnight. Such a waste of time. Why do companies continue to use couriers who are abysmal? I now have to cancel the order as it will not arrive before I leave.”

Helpful Report

Hello , I am very sorry to hear of the issues you experienced when waiting for a delivery from us. Chloe customer.relations@apc-overnight.com

“Never had any problems till this week .Sent a parcel on an overnight FRAGILE service, It was very well wrapped with stiff card, bubble wrap and fragile tape. It took 6 days to arrive broken. Out for delivery 3 days probably rattling around in the back of the van. The depot was 227 in Avondale Industrial Estate. No replies to e mails, once answered the phone to say they would do there best to get it delivered. No answer from APC phone ever.No apologies. Get your act together APC!”

Helpful Report

Hello Marion, I am very sorry to hear of the issues you experienced when sending a parcel with us. Chloe customer.relations@apc-overnight.com

“ZERO stars for Always Problem Couriers, zero contact from the depot my parcel has been sat in for 3 days sent multiple emails no reply multi attempts to get through to the phone just cuts off. Tried the HO email all you get is the copy pasted reply of because of covid, yeah every other courier service seems to work just fine. They were terrible pre covid now they got an excuse. Shocking would advice any company to avoid using APC if they actually want their goods being delivered to someone in 24hours (bit ambitious) and just pay a bit more for a better courier. The rest of the reviews here also speak volume of how bad this company is. Pay peanuts get monkeys comes to mind.”

Helpful Report

Hello Gavin, I am sorry to hear your delivery was delayed and you experienced issues when trying to get in contact with us. Chloe customer.relations@apc-overnight.com

“Extremely late and keep making excuses”

Helpful Report

Hello Joshua, I am sorry to hear that there was a delay to your delivery. Chloe customer.relations@apc-overnight.com

“Bloody awful!!! Delivery due Wednesday and they carded even though I was here all day with two very yappy dogs, so they can’t have tried very hard! Agreed to deliver Thursday, waited in all day again - no delivery. Phoned depot at 4pm ‘we can’t tell you what time but it should be today’. It didn’t come. Friday phone again, told it ‘should be today’ and ‘it’s on the van but he has a lot of deliveries’ and no indication of time as he’s going off ‘paperwork’ (the 21st century called guys!!). Phoned HO, told they’ll look into it an come straight back to me. That was over an hour ago, no callback. Tried them again and the line automatically cuts you off. So I’ve sat hostage in my house for THREE DAYS - on top of this it’s a fridge for my new house so I can’t even get any food in. JOKERS”

Helpful Report

Hello, I am sorry to hear there has been a delay to your delivery. If your delivery is still outstanding and you would like us to take a look into this for you please email your consignment number and delivery postcode to the below email address. Chloe customer.relations@apc-overnight.com

“I ordered a shipment of frozen mice from Northampton Reptile Centre who have a frozen delivery guarantee. The item was shipped on 14th December on a Next Day Delivery by 4pm instruction. The item was out for delivery all day on the 15th December with a delivery time of between 4.41 pm and 6.41pm – this is out-with the delivery time requested by Northampton Reptile Centre in order for the goods to remain frozen. The delivery time came and went and then we were informed that the driver had stopped deliveries for the day because he had “ran out of time”. I emailed to complain to APC Overnight as this was meant to be a frozen delivery. The email response I received assured me that my item would arrive frozen as it was packed accordingly. Today, 16th December, the item was delivered at 3.10pm, in a box marked with large letters, DRY ICE and LIVE FOODS and NEXT DAY DELIVERY BY 4PM – the mice were completely thawed out. This leaves them unsuitable for use at all as they cannot be re-frozen. If re-frozen and then defrosted later to feed your snake, it could kill the snake. I contacted the company to complain but they refused to accept any liability claiming that Northampton Reptile Centre had not marked the delivery as perishable goods. Their customer service is non-existent, they do not care one bit if they fail to make their deliveries on time and you can NEVER get through to the local depot – in my case GLENROTHES, FIFE – as they will not answer the phone regardless of whether you ask for customer service, sales or accounts department. I called the HEAD OFFICE to complain who are just as bad and fob you off saying you have to complain to the company who sent you the goods. I do not see how the sender is liable for the obvious failings of the courier company. DO NOT USE THEM OR USE ANY COMPANY WHICH RELIES ON APC OVERNIGHT FOR THEIR DELIVERIES. Complete failure and let down by this disgusting excuse for a delivery service.”

Helpful Report

“Terrible courier. Dont update delivery details, no way of speaking to local depot. Spent 45 mins waiting to speak to head office only for customer service to deliberately cut me off. Got a text today saying delivery would be 1-3pm yesterday. To top it off whilst you wait for ever to speak to customer service they state a "reliable delivery service with great customer service"!!! Avoid like the plague”

Helpful Report

Hello Hugo, I a sorry to hear you had issues with trying to get through to your local depot. If your delivery is still outstanding and you would like to take a look into this for you, please email your consignment number and delivery postcode to the below email address. Chloe customer.relations@apc-overnight.com

“I am waiting for a package to arrive before we move house this Friday. It's been stuck at the Chester le Street depot since Saturday morning. I've sent 3 emails (all ignored) and tried to get through by phone, but the recorded message points me back to their website/email/phone. We're still having deliveries from DPD, MyHermes, Yodel and Parcel Force, so what is going on?? The least they could do is ask another depot to step into help, or buy in a contractor. Truly dreadful and shocking behaviour from this company. Unprofessional.”

Helpful Report

Hello, Thank you for your review, I am really sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I really wanted to give zero stars. I've had good service for years from APC but Depot 62 in the North East seems to be having massive problems. They claim that their phones aren't working and they are not answering emails. I've been waiting days for a delivery now and I have no idea when it will arrive.”

Helpful Report

Hello, Thank you for your review, I am really sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“My delivery was for 2 boxes. You came with only 1. I therefore refused to accept delivery due to your incompetence. Do NOT USE THIS COURIER”

Helpful Report

Hello, Thank you for your review, I am really sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I was told that my order would be delivered today between 12.23 -14.23. I tracked within that time to find the delivery was only 3 stops from us. A little later I tracked again to find a message claiming that we had refused delivery, utter nonsense. Our bell and intercoms function and we have regular deliveries from other carriers without any problem at all. The APC driver made no effort to contact us and (obviously) no card has been left. This is an absolute disgrace. I’ve had no contact at all from APC to explain this miserable service and I’ve tried but failed to contact APC this afternoon as, according to their answerphone, they are having trouble with their telephones! Dreadful service.”

Helpful Report

Good Afternoon, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews