Name: Apc Overnight
Rating: 1.38

“In honesty, this company doesn’t even deserve a 1 star rating. Was given delivery slot of 2 hours. Despite staying in all day, no one ever came to my front door, yet somehow status is that the parcel was delivered during the promised delivery window. Have tried to call, but no luck. Waited over 3 hours and managed to get from queue position no 11 to 1, but noone very answered my call - can only assume the 10 people in front of me gave up as well...... Sent email and message through the “contact us” function on their website - with same result”

Helpful Report

Good Morning, I apologise for the issues you have encountered with your delivery, if you still require help with your delivery, please email me your 7 digit consignment number and delivery postcode so I can look in to this for you. Jemima Customer.relations@apc-overnight.com

“Stay far away from this Mickey Mouse company. Unprofessional and rude. They don’t have a clue. You won’t get your parcel either. According to them speaking to a manger is against protocol as well!!”

Helpful Report

Good Morning, I apologise for the issues you have encountered with your delivery, if you still require help with your delivery, please email me your 7 digit consignment number and delivery postcode so I can look in to this for you. Jemima Customer.relations@apc-overnight.com

“Totally Useless Company,, they have lied 4 times saying its on the Lorry,, before you order anything, make sure the Delivery Company is not APC,, I really dont know how they are still in Business.”

Helpful Report

Good Morning Mark, I apologise for the issues you have encountered with your delivery, if you still require help with your delivery, please email me your 7 digit consignment number and delivery postcode so I can look in to this for you. Jemima Customer.relations@apc-overnight.com

“The most incompetent delivery service I have EVER had. APC are a joke. Two weeks my parcel had spent in a delivery depot in Doncaster, and if I had'nt chased it up, it would be still there now. The parcel was returned to the Seller in Manchester with no damage to it and zero explanation as to why it was returned to Seller and not to me. How any Company with an ounce of credibility can use these idiots is beyond me. Warning to others is, make sure your Seller doesnt use these Clowns as their Couriers. you will be sorry.”

Helpful Report

Good Afternoon I am very sorry to hear of the issues that you had encountered. If you would like to email us, along with the delivery address and the consignment number we can look into this for you. Becky customer.relations@apc-overnight.com

“Absolutely useless. I received a text on Thursday saying my parcels would be delivered between 4pm and 6pm but they failed to arrive. I emailed them no reply. I started to call them on Friday morning at 9:30 it was permanently engaged, they finally answered at 2:15 and then I was told it was not out for delivery that day. They said they would arrange for it to be delivered today (Monday) but nothing turned up. The tracking app, which has not been updated since Thursday, is now saying my items have been returned to the sender. I would never buy anything from a company who use this incompetent firm as their couriers.”

Helpful Report

Good Afternoon David I am very sorry to hear of the issues that you have had with your delivery. Please feel free to email us, along with the delivery address and the consignment number so that we can look into this for you. Becky customer.relations@apc-overnight.com

“Paid for overnight delivery. It was picked up and then my parcel stayed in the depot for a week. Tried to pick it up from there as I needed the part. No joy at all. No manager to speak to.”

Helpful Report

Good Afternoon I am very sorry to hear of the issues that you have had with your delivery. Please feel free to email us, along with the delivery address and the consignment number, so that we can look into this for you. Becky customer.relations@apc-overnight.com

“Placed an order the 27th November on a Next Day Delivery service. Order not received 30th Nov, been chasing package for days. Advised would be dispatched for delivery 4th Dec PRE 10am, (No Show) Advised they would get out on Sat 5th Dec PRE 12pm (No Show) Currently still no answers to when, where or why they are incapable of providing a service they so called provide! 10 days and still no package!”

Helpful Report

Good Afternoon Ben I'm very sorry to hear that you have experienced an issue with your delivery. If you would like to e-mail us with your consignment number and postcode, we will be more than happy to look into this for you. Maria customer.relations@apc-overnight.com

“Fresh Food to be delivered next day arrived 5 days later. Food had to go in the bin. Replacement sent the next Friday and this is Sunday and it is still not here. The parcel is lying in Kilmarnock. 5 miles away.Shocking service.”

Helpful Report

Good Afternoon I'm very sorry to hear that you have experienced an issue with your delivery. If you would like to e-mail us with your consignment number and postcode, we will be more than happy to look into this for you. Maria customer.relations@apc-overnight.com

“Consignment number 0003389. Received email to say would be delivered between 7am and 2pm. So stayed in all day. Not yet received. Local depot say it hasn't even arrived there. Can't tell me if it could be delivered tomorrow. Sender informed me this was a named day delivery. No contact from apc.”

Helpful Report

Good Morning Em I'm very sorry to hear that your delivery remains outstanding. If you would like to e-mail us with your consignment number and postcode, we will be more than happy to assist you. Maria customer.relations@apc-overnight.com

“No delivery, no way to contact. They ignore or hang upon you”

Helpful Report

Good Morning June I'm very sorry to hear that your delivery remains outstanding. If you would like to e-mail us with your consignment number and postcode, we will be more than happy to assist you. Maria customer.relations@apc-overnight.com

“I am angry because I have never met such an incompetent company, this shipment was and is very important,”

Helpful Report

Good Morning Agnieszka, Thank you for your review, I apologise that you have not received your parcel, I have seen your email and will respond to you asap. Kind regards Jemima Customer.relations@apc-overnight.com

“Don't receive Consignment Summary Dispatch Date:30 Nov 2020 Number of Parcels/Items: 1 Total Weight (kg): 19.01 Consignment Service Code: NC16 (Next Business Day Non-Conveyable Parcel) Sender's Reference: 112602 Parcel Journey At Hub (30 Nov 2020 20:23:27) At Delivery Depot (01 Dec 2020 07:50:27) Out For Delivery 03 Dec 2020 (01 Dec 2020 08:14:03) Delivery Summary Closed / Carded: 01 Dec 2020 (15:13:00) Search Again”

Helpful Report

Good Morning Agnieszka, Thank you for your review, I apologise that you have not received your parcel, I have seen your email and will respond to you asap. Kind regards Jemima Customer.relations@apc-overnight.com

“I was supposed to have a delivery today, I waited all day, my day was wasted, I did not arrange anything because I was at home”

Helpful Report

Good Morning Agnieszka, Thank you for your review, I apologise that you have not received your parcel, I have seen your email and will respond to you asap. Kind regards Jemima Customer.relations@apc-overnight.com

“Terrible customer service. Tried to rearrange delivery four times. First three times I was told it was re-booked for delivery, but it didn't turn up. Fourth time, I rang to try to arrange again and hung on phone for 15 minutes until I was at the top of the queue and then I was cut off! I have told the company I bought the item from that I no longer want it and they can deal with APC.”

Helpful Report

We are sorry to hear this. Should you require any further assistance, please feel free to email us directly. Natasha customer.relations@apc-overnight.com

“Caused suicide in my family”

Helpful Report

Good afternoon Adie, Please can you email me at customer.relations@apc-overnight.com and I will respond immediately to you. Jemima customer.relations@apc-overnight.com

“Given a time slot and it was promptly ignored. Customer support only answer is "we are sorry, we are sorry", but nothing of use. Tracking website doesn't work. Trying to get in contact with the depo doesn't work. Worthless company”

Helpful Report

We are sorry to hear this. Should you require any further assistance, please feel free to email us directly. Natasha customer.relations@apc-overnight.com

“Absolutely shocking service, the delivery man left 30 seconds after ringing the doorbell. Allowed him the first time, had to reschedule another two times. The third time, waited all day for the delivery, for him to ring the doorbell and leave briskly. Was then notified by the telphone service that he was already at his next stop, even though I phoned right after, with the driver lying saying he was there 10 minutes earlier. Notified that the package would be sent back to the sender, through no fault of my own. Absolutely pathetic and frustrating service, DO NOT use APC for reliable deliveries.”

Helpful Report

We are sorry to hear this. Should you require any further assistance, please feel free to email us directly. Natasha customer.relations@apc-overnight.com

“Waiting in for item. Clearly in. Items could have been left in the safe place. So angry.”

Helpful Report

Good Afternoon Alexia I'm very sorry to hear that you have encountered an issue with your delivery. If you would like us to look into this for you, please e-mail us with your consignment number and postcode. Maria customer.relations@apc-overnight.com

“Utterly useless, rude and impatient. Courier came in our absence (at work) with a really urgent item and left without delivery despite us having a parcel box the size of god. We weren't contacted to enable us to manage the delivery and when we called their "customer services" number the guy we spoke to was rude and unhelpful. He insisted that a signature is needed "because we're APC". Who on earth demands a signature during a pandemic??? This poor service has caused us untold grief. Unless you're happy to be forced to wait in for up to 8 hours for these people to deliver on their terms not yours then AVOID APC AT ALL COSTS.”

Helpful Report

Good Afternoon, Please accept our apologies for any disappointment caused regarding this. Could I kindly ask you to email us directly with your consignment number and postcode so we may assist you further. Natasha customer.relations@apc-overnight.com

“Delivered the wrong item and have lost the original item. Trying to find further information is impossible, I honestly don't know how APC is running a business with it's customer service. Every employee I speak to couldn't care less about my order. JOKE”

Helpful Report

Good Afternoon Steven, I'm sorry to hear this. If you could please email us your consignment number and delivery postcode we will look into this for you. Natasha customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews