Anorak Reviews

Name: Anorak
Address: Anorak PO Box 80671, London, United Kingdom
Rating: 4.72

4.7 Rating 3,903 Reviews

94 %

of reviewers recommend Anorak

4.7

Based on 3,903 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Anorak PO Box 80671,
London
United Kingdom
SE23 9GD

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Anorak 5 star review on 16th October 2023

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The basket doesn't look firm like it looks on the picture. I wouldn't recommend this product.”

Helpful Report

Posted 5 years ago

“The website was great, delivery was great, the product is great, but what let this experience down for me was the huge amount of plastic packaging. The towel was wrapped in plastic, then that was in a black plastic bag and then that was ALSO wrapped in a big black plastic bag before it was posted. I had to get through THREE layers of plastic! I only bought one towel! It was excessive packaging. There was no need for it. It has put me off ordering in the future. I love Anorak products, but I don't feel comfortable with the huge amount of plastic waste it is creating.”

Helpful Report

Posted 5 years ago

Thank you very much for your feedback and for drawing this to our attention. I was very sorry to read your review and it has prompted my Directors to arrange a meeting with our warehouse to review our packaging. Kind Regards Isobel

Posted 5 years ago

“My item still hasn't arrived. You've used Hermes for delivery, who claim to have tried to deliver three times but have only left two cards. I'd happily collect but there are no contact instructions for collection, no courier location I can visit etc.”

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Posted 5 years ago

Hi Danielle, I'm really sorry to hear about the issue you're having with Hermes. We will contact you today to sort out the problem for you.

Posted 5 years ago

“On two separate days I tried to order online but was unable to do so because email address not recognised even though I had an email confirming it was. This was very very frustrating because I wasted a lot of time unnecessarily on both occasions. On the third day I rang Anorak and a very helpful lady processed my order for me and it arrived very promptly, and I am pleased with my purchases.”

Helpful Report

Posted 6 years ago

“Items not received, upon enquiry they were 'lost with delivery firm'. Good customer service response and delivery then received the next day. Unfortunately not the right items. Awaiting customer service response on second problem. Unable to rate actual items as I don't have the right ones yet!”

Helpful Report

Posted 6 years ago

“Fast delivery, however disappointed that the product arrived faulty, and it's been difficult to arrange collection. This is my first time shopping with Anorak; I love the designs, and would love to order the deer towels, however nervous to purchase anything further, due to my experience. I'm still awaiting confirmation for collection of my faulty duvet set.”

Helpful Report

Posted 6 years ago

“The door stop was brilliant. The problem I had having my card replaced (as suggested by you because of a problem you had) was not easy. So unless I have a mad moment I shall not be buying from you again.”

Helpful Report

Posted 6 years ago

“Ordered and paid for my items.had to chase to find out where they were.delievry company lied and said tried to deliver twice.contacted anorak and basically offered a refund oh sorry and cost of delievry which never happened!got lots of anorak products but so unimpressed with the lack of customer service .so left with no items and made to feel that that's ok!?as a customer ournpartnid simple.We see an item we like we click we buy!then wait in excitement for it to arrive!i had to chase and the end result was very disappointing and not great for a business at all. Nothing offered as an apology for the total waste of time.not a great experience at all”

Helpful Report

Posted 6 years ago

“The postage was too long and i ordered 3 items but only received 1”

Helpful Report

Posted 7 years ago

Hi Lauren, Could you kindly email info@anorakonline.co.uk with details of your order so I can look into this further for you. Kind regards, Anorak Team

Posted 7 years ago

“I purchased oven gloves, x4 tea towels and an apron in the kissing stags range. Not only did the 'cream' background on the tea towels have a pinkish tinge on arrival but after one wash (on a 30 degree cycle and with nothing else in the wash) the black stags on my tea towels and apron have gone grey and no longer match the oven gloves. Very disappointed and wish I hadn't wasted £70 plus on these items.”

Helpful Report

Posted 8 years ago

Hi Angela, Really sorry to hear this. Could you email us directly on info@anorakonline.co.uk so we can take this further? Kind regards Anorak

Posted 8 years ago

“Has not arrived”

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Posted 8 years ago

“Slightly disappointed with colours of items when they arrived. The tree/teepee ironing board cover looked cream and black on line and when it arrived it looked slightly pink (Almost like it had been in he wash with something red)! The bunny towel looked more pastel Mint green on the site and arrived looking more sage coloured. Good quality items, quick delivery but not quite as depicted in phtos.”

Helpful Report

Posted 8 years ago

“This is the second item we have ordered from Anorak and yet again we are having to chase our parcel. We waited weeks for our bedding to arrive last time. Delivery service is very poor.”

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Posted 8 years ago

Anorak is rated 4.7 based on 3,903 reviews