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Anorak Reviews

4.7 Rating 3,903 Reviews

94 %

of reviewers recommend Anorak

Company Reviews

Product Reviews

4.7

Based on 3,903 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Anorak PO Box 80671,
London
United Kingdom
SE23 9GD

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Anorak 5 star review on 16th October 2023

Anorak 5 star review on 9th October 2023

Anorak 5 star review on 21st September 2023

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Anorak 5 star review on 15th June 2023

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately my review is not great. Long wait for delivery, I know things are difficult at the moment but it's now about a week over due and still not delivered. In part I think using yodel as your courier is probably the problem they are always long winded delivering and then claim they couldn't find you or couldn't gain access to the property is another favourite but no calling card is ever left? . Maybe they're cheap? But service leads to customer being dissatisfied. Hope they find me soon, strange every other delivery company find me with no problems! Can't comment on item purchased obviously but I left two answer machine messages and sent two emails to you guys at Anorak and it took you about 3 days to respond with an email saying parcel is on its way. All in all not impressed and won't be ordering anything else.”

Posted 3 years ago

Sorry to hear about your experience shopping with us. We have recently changed warehouse, upgraded all our systems and changed to using Royal Mail. We really appreciate your honest feedback to help us on our journey. Team Anorak

Posted 3 years ago

“Sadly the gift I ordered for my niece didn’t arrive. Two Phone calls and one email later.... I have had no reply to either and I am still waiting for delivery, despite a despatch note that was received 10 days ago. Overall very disappointing.”

Posted 4 years ago

Oh my goodness, so sorry to hear this. Hoping this was resolved for you? Team Anorak

Posted 3 years ago

“Really disappointed with my purchase. The bumble bee bath sheet was really dreadful! It was not the vibrant colours shown on all the Images; rather it looked as though it had been washed in a dark wash and the dark colours had run. It is being sent back.”

Posted 4 years ago

Sorry to hear about your experience shopping with us, our QC team have worked hard over the past couple of months to improve the quality so thank you for your honest feedback. Team Anorak

Posted 3 years ago

“Very disappointed with the quality considering its RRP. I wouldn’t recommend these doormats.”

Posted 4 years ago

Sorry to see this, we hope this was resolved for you.

Posted 3 years ago

“Very disappointed with your customer support. Had a complaint straight after my order with a delayed response and then a very brief reply, not answering my question and then nothing again over 2 weeks on. Not impressed.”

Posted 4 years ago

Sorry to hear about your disappointing shopping experience with us. We appreciate your honest feedback and have spent a lot of time over the past year to improve our customer service. Team Anorak

Posted 3 years ago

“THIS PARCEL WAS NOT DELIVERED TO ME AT MY HOME. iT WAS FOUND BY MY KIND POSTMAN AT ANOTHER ADDRESS SOAKING WET. DO NOT USE YODEL OLIVIA”

Posted 4 years ago

Sorry to hear about your disappointing shopping experience with us. We have spent the past year extensively improving our customer service department as well as changing warehouses and couriers. Team Anorak

Posted 3 years ago

“I'm still waiting for a response”

Posted 4 years ago

Hi Samantha, we hope this was resolved for you.

Posted 3 years ago

“I LOVE Anorak designs and products and have bought a number of things over the past few years. I have been coveting the anorak table cloth for some time and was so excited when we finally decided to buy the Kissing Stags for our family dining table. Within a couple of weeks, my son dropped a little bolognese on the table cloth. ‘No problem’ I thought, it’s wipe clean. Unfortunately the food wiped off and the stain remained. No matter what cleaning product I use, the stain remains. Unfortunately because the table cloth is wipe clean, it cannot go in the washing machine. I am SO disappointed and would not recommend this at all. For such a family friendly design, it is not a family friendly product at all ☹️”

Posted 4 years ago

Sorry to hear about your experience shopping with us, our QC team have worked hard over the past couple of months to improve the quality of our products so thank you for your honest feedback. Team Anorak

Posted 3 years ago

“I haven’t received my purchase because the courier in Australia was inflexible and did not communicate well with myself or Anorak. Waiting for an email response and hopefully a refund as the purchase was returned to sender!”

Posted 4 years ago

Hoping this was resolved for you!

Posted 3 years ago

“Everything good except courier delivered to the wrong address. Right house number just completely wrong road! Fortunately an honest person was there and telephoned me to tell me where the two large boxes were! Goods were lovely. Luckily I received them!”

Posted 4 years ago

Oh sorry to hear this happened but pleased they arrived safely eventually! Team Anorak

Posted 3 years ago

“We still haven't received the item, despite paying extra for next day delivery.”

Posted 4 years ago

Oh no! Hope it arrived!

Posted 3 years ago

“I never received the item :( hope to get some help from the Anorak team”

Posted 5 years ago

“Still waiting for my order 4 days on after spending more for next day delivery. Had no updates on my order apart from a confirmation of my order. Very disappointed as the changing bag I ordered was very unique and different but the question is will I ever receive it.”

Posted 5 years ago

Hi, thank you for your recent review. To clarify, this order was placed on a Thursday evening, after our 3pm cutoff for next working day delivery. The order was dispatched on Friday and delivered successfully the following Monday, in accordance with our quoted delivery lead time for next working day service. We do offer a Saturday delivery service also, which would have meant your parcel would have been delivered on the Saturday ahead of the Monday if it was urgently required.

Posted 5 years ago

“Parcel arrived much later than expected. anorak we’re unable to track or resolve the problem. V disappointed.”

Posted 5 years ago

“I’m still waiting for my order to arrive! The website was fine, everything else was ok but the products I bought have not appeared so I can’t review them.”

Posted 5 years ago

Hi Amy, Thank you for your feedback, apologies that you have still not received your order. I have looked into this for you and have emailed you to resolve the matter. Kind Regards Isobel

Posted 5 years ago

“I ordered items on the 25th November, it was dispatched on the 27th with delivery time given as 2-4 working days, meaning i should have received it latest the 3rd Dec. Nothing has turned up, and the delivery tracking has stopped on the 30th Nov. I tried contacting the courier company (who can give me no information) so then emailed Anorak asking could they help with tracking, but have not even received a reply from them. With such poor customer service i doubt i will ever order again - so far it looks as if the courier company has lost my order, but yet Anorak are not even contactable to help sort this out”

Posted 5 years ago

Hi Kerry, I am sorry about this, I have been out of the office and the inbox has not been manned in my absence. I have responded to you by email this morning and we are looking into it for you. As I explained in my email, we will get this rectified for you ASAP, even if it means re-dispatching the goods to meet your Monday deadline. Kind Regards Isobel

Posted 5 years ago

“Never received the package.”

Posted 5 years ago

Hello, I am so sorry to hear this, I am contacting the courier now and will get in touch with you today so that this can be resolved. Kind Regards Isobel

Posted 5 years ago

“Unfortunately, my order was never delivered. When I first reported this, I received prompt responses from customer service, but asked to wait, to see if the package might have been returned. For the last three weeks, I have heard nothing at all regarding the order, although I have e-mailed to ask again. The order was placed May 7, it is July 19, and I am still waiting to hear back about either a replacement or refund.”

Posted 5 years ago

Hi, thank you for your valuable feedback and sorry to hear about the problems you have encountered with delivery. We did have a delivery issue with our carrier during this time, which has now been resolved. In addition, we have just had a staff handover in our customer service department and regrettably your query has been overlooked. Please email info@anorakonline.co.uk with your name and order details and we will compensate you.

Posted 5 years ago

“I’m yet to receive either of the products that I ordered unfortunately.”

Posted 5 years ago

Hi Rachel, I'm really sorry to hear that your order has not turned up. We will contact you today to sort out the problem for you.

Posted 5 years ago

“My parcel has still not arrived despite saying it has and when emailed I have not heard anything back from you”

Posted 5 years ago

Hi I'm really sorry to hear about this, we will contact you today to ensure the issue is resolved promptly and to your satisfaction.

Posted 5 years ago

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Anorak is rated 4.7 based on 3,903 reviews