Allegro Music Reviews

Name: Allegro Music
Address: Allegro Music, 95 High Street, Chelmsford, Essex
Rating: 4.83

4.8 Rating 1,797 Reviews

96 %

of reviewers recommend Allegro Music

Company Reviews

Metrics

Info

4.8

Based on 1,797 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01702 334488

Email:

websales@allegromusic.co.uk

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Allegro Music 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good telephone manner”

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Posted 8 years ago

“Great customer service, quick responses and really helpful!”

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Posted 8 years ago

“Good price for my ukulele and service. Every disappointed that the sale price for the same ukulele had gone up as I would have bought another one for you.”

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Posted 8 years ago

“Went into the branch to get a guitar, they didn't have it in stock but tried a similar model. They then said it was available online from their warehouse so ordered straight away when i got home. Arrived the following week.”

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Posted 8 years ago

“Ukulele arrived quickly but without case. Chased and they told me it came from a different warehouse. It arrived the following day so all good!”

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Posted 8 years ago

“Ordered a voucher for music lessons as a gift for a neighbour. Had no idea what to get them and they'd talked about learning an instrument. Voucher arrived quickly and I think she's now had her first lesson and ready to go for second in the new year! Cheers Allegro.”

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Posted 8 years ago

“Thanks to everyone that sorted out the faulty amp, great work”

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Posted 8 years ago

“Bought my mum a keyboard from Allegro. Staff were super helpful and arrived in 2 days.”

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Posted 8 years ago

“Cannot praise enough all concerned with this transaction. Was sold the bass at reduced price, delivery slot was 8.00 - 4.00, arrived at 8.15. Customer service girls were efficient, friendly and helpful. As an added bonus, was told to expect bass in new year , but arrived well in advance. Highly recommended company. Thanks to all at Allegro Music and APC Seasons greetings”

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Posted 8 years ago

“A nice friendly voice on the end of the phone answered all my questions. Very easy to order on-line....and items delivered within a few days. Very good prices. Excellent service from Allegro Music and thoroughly recommended. Wayne”

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Posted 8 years ago

“Awful misleading website, lists items as in stock then after purchase emails saying it's been damaged in the warehouse. A quick online search shows this as a common excuse. If your going to order I strongly advise phoning first to make sure the item actually is in stock. Still waiting on a reply back about my refund. Communication was fine until asking for a refund, then no reply.”

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Posted 8 years ago

“I ordered a ukulele back in October time, on ordering I received an email letting me know that the good was damaged and they told me the available solutions ( wait for the new shipment of find an alternative) I chose to wait for the next shipment as the I had my heart set on a certain one, the said the shipment wasn't due until November but I thought It was worth the wait, from the day I ordered the product until the day it came, they responded to all my emails near enough on the same day and kept me as updated as I asked to be, also when the product arrived it wasn't at all damaged, would definitely recomend recomend and I will be using again”

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Posted 8 years ago

“Even though there was a delay with my original order from supplier's side, I was kept updated regularly. Lovely staff managed to turn a negative into a positive and I got my gorgeous instrument well in time for Christmas. Highly recommended!”

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Posted 8 years ago

“Staff very helpful key board delivered on time would recommend this company thanks.”

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Posted 8 years ago

“Internet shopping made easy! Didn't have my 1st choice of instrument but offered an alternative via email, I accepted the alternative and took delivery 1 day later, cannot fault the service, will use again without doubt.”

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Posted 8 years ago

“I recently left a review of Allegro music, based on my experiences dealing with the Southend shop. I feel I was a little harsh in only giving them 2 stars. There were some issues with communication and accuracy of information but on the whole they were OK. The department that dealt with the delivery were helpful, answered the phone quickly and gave accurate information. On the whole I would give 3 stars and there is no reason not to use this store - they mean well and are friendly and fairly professional. I am therefore putting up this review giving 4 stars, so it balances out my slightly harsh 2 star review. Hope that makes sense. Just bear in mind that once you have ordered an item you cannot cancel or return the goods without a 15% free - standard practice for shops I guess (?) but obviously ordering online you have more rights. But then again, online you can't see the instrument and try it out and there are fraudsters online so its swings and roundabouts I guess. Anyway, Allegro are ok. Staff are friendly and helpful - overall a good shop and I am satisfied with my purchase and their service.”

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Posted 8 years ago

“Great price Great delivery”

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Posted 8 years ago

“Called the Southend shop and asked if (a) the item I was interested in was on display and (b) if they had it in stock. They said yes and yes, confirming they had one in stock. When I went to the shop it turned out they did not have one in stock. They claimed there must have been a misunderstanding. I ordered the item and was assured it would be delivered Tuesday the following week. On Tuesday I received a call from another department saying they would deliver Wednesday and that they had not been told anything about a Tuesdsy delivery date. It appears this company has either incompetent or dishonest people in its shops. Not a good service. I would not recommend this shop.”

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Posted 8 years ago

“very good dealing with staff, very good delivery of my keyboard, well packed. and could not be more helpful. well pleased.”

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Posted 8 years ago

“Email confirmation went to spam, delivery was delayed and there was a misunderstanding with dates...”

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Posted 8 years ago

Allegro Music is rated 4.8 based on 1,797 reviews