Allegro Music Reviews

Name: Allegro Music
Address: Allegro Music, 95 High Street, Chelmsford, Essex
Rating: 4.83

4.8 Rating 1,717 Reviews

96 %

of reviewers recommend Allegro Music

Company Reviews

Metrics

Info

4.8

Based on 1,717 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01702 334488

Email:

websales@allegromusic.co.uk

Location:

Allegro Music,
95 High Street,
Chelmsford
Essex
SS0 7JG

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Allegro Music 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sold the item they were holding for me online in the shop and didn't even let me know. Beware”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Please could you confirm if you paid a deposit on the item that was meant to be held for you as we generally don't hold items with a deposit payment. Kind regards

Posted 1 year ago

“I purchased a used Tyros 4 on the 18th December. As it was about to be delivered, it was found to have a cracked screen. I was given a Tyros 5 on loan, but the control panel doesn’t work ! I have now been offered a Tyros 4 SE for an additional cost of £150, and am waiting for a delivery to be arranged. Ben has been very helpful, but I still don’t have the keyboard I have paid for !”

Helpful Report

Posted 3 years ago

“Poor communication prior to ordering and after sales. I never received a reply to any of my emails except one when I enquired about trading in my original keyboard which I have decided to sell elsewhere. One saving grace is that I’m Happy with my keyboard which really sold itself no thanks to sales at Allegro Music”

Helpful Report

Posted 3 years ago

“Took payment but didn't have item in stock. Still showing in stock 2 days later. Better to call before you place your order. Refund processed same day”

Helpful Report

Posted 5 years ago

“I sent an e mail some time ago and never received a reply, there may have been a phone call but no message was left so I am not sure. I think if e mails are sent they should be answered as some people do not like talking on the phone”

Helpful Report

Posted 5 years ago

“Website stated item was in stock and would be sent within 2days. When item did not arrive I had to phone them and find out about why there was a delay. Initially they would not confirm when item would be delivered but on my pressing them he agreed to phone their warehouse to get confirmation of delivery date which he duly gave to me. I was supposed to receive an e mail from the couriers once the item was on route, which I did not receive, this resulted in a further telephone call to get the information to allow me to track the delivery.”

Helpful Report

Posted 5 years ago

“Zero feedback from submission”

Helpful Report

Posted 6 years ago

“Ordered Kala ukulele online. Received email to say the one they had in stock was damaged and next delivery was due in 5 weeks, would I like to choose alternative? I sent email to ask if they had the next model up in range, they replied that they had. Was told that I would have to pay the difference (would have been good customer service to waive this for the inconvenience as it was only £8 more). As I needed it urgently I reluctantly paid the extra by phone. After 2 days it hadn't arrived so phoned to ask if it had been dispatched and was told it would be sent out that day. Arrived following day in a flimsy cardboard box with one piece of bubble wrap to protect it. Fortunately it was undamaged. Not impressed with level of customer service.”

Helpful Report

Posted 6 years ago

“Purchased a Yamaha keyboard !!.. Keyboard ok...Staff help...ZERO”

Helpful Report

Posted 7 years ago

“Called the Southend shop and asked if (a) the item I was interested in was on display and (b) if they had it in stock. They said yes and yes, confirming they had one in stock. When I went to the shop it turned out they did not have one in stock. They claimed there must have been a misunderstanding. I ordered the item and was assured it would be delivered Tuesday the following week. On Tuesday I received a call from another department saying they would deliver Wednesday and that they had not been told anything about a Tuesdsy delivery date. It appears this company has either incompetent or dishonest people in its shops. Not a good service. I would not recommend this shop.”

Helpful Report

Posted 7 years ago

Allegro Music is rated 4.8 based on 1,717 reviews