Alexandra Sports Reviews

Name: Alexandra Sports
Address: Unit B, 1000 Lakeside North Harbour, Central Square Pavilion,, Portsmouth, Hampshire
Rating: 4.87

4.9 Rating 1,052 Reviews

98 %

of reviewers recommend Alexandra Sports

4.9

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Alexandra Sports:

Hampshire's #1 Running, Fitness & Walking store based in Portsmouth. Stocking a great range of products from Running Shoes, Fitness Clothing, Running Nutrition and more! Offering expert services such as Gait analysis, custom insole fitting and more.

Visit Website

Phone:

02392698285

Email:

sales@alexandrasports.com

Location:

Unit B, 1000 Lakeside North Harbour,
Central Square Pavilion,,
Portsmouth
Hampshire
PO6 3EN

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Alexandra Sports 5 star review on 9th August 2024

Anonymous

Anonymous // 01/01/2019

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“Very good service”

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“Staff very helpful”

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“I used Alexandra Sport's for the 1st time to purchase a voucher for my stepdaughter birthday, it was easy and painless. Delivery was quick too.”

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“When placing the order I mistakenly requested 'click and collect' which was wrong. A lady rang following day to clarify which we resolved. At that time I was also able to ask a couple of questions about the product.”

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“Product as described, received promptly and exceeded quoted delivery time. Efficient and welcome service, sadly product chosen not effective for my needs, and no reflection on supplier should be imputed.”

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“Product was great, but I was disappointed that I was charged £3.50 for postage and packing for an item that would cost a fraction of that to send.”

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“Supplied my nre shoes”

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“Hey gave me excellent professional advice and promised that my purchase would be delivered within 2/3 days. My item was delivered in 2 days. I will certainly recommend and make further purchases from this excellent Company.”

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“Fantastic internet service also In store in Portsmouth for my purchase . Thank you”

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“I wanted to buy a Xmas gift voucher. Went on the website of another local sports shop and asked them to help. No reply so gave up after a week and went on Alexandra Sports site. Very straightforward service, easy to use and no postal costs.”

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“Good customer service, goods were tracked so knew exactly when to expect delivery.”

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“Have always had excellent service and advice....can't fault it.”

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“So easy to place an order. Excellent presentation.”

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“EASY TO GET GIFT VOUCHER ON LINE ARRIVED BY POST IN 2 DAYS, JUST REALLY SURPRISED NO ENVELOPE AND PICTURE ATTACHED TO VOUCHER BENT. NOT A GOOD LOOK SO ONLY RATED AS OK.”

Helpful Report

Hi Wendy, Thank you very much for your review, all feedback is taken seriously at Alexandra Sports and we are always looking to improve, so your review is very much appreciated. I am very sorry to hear your gift card was delivered without an envelope and the backing was bent, the upmost care is taken when packing all of our items, so to hear the gift card was essentially damaged, is very sad to hear. With that being said, we would be more than happy to void the current card and send you out a new one. If you would like to do this, simply send over an email to sales@alexandrasports.com and one of our staff member will assist in doing this for you. Kindest Regards, Ronnie Alexandra Sports Team

“Brilliant service in the Winchester store when buying new running shoes.”

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“Good range at good prices. Knowledgeable staff. Efficient processes on line and in store.”

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“Item selected was exactly as advertised and delivery was very q”

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“Was recommended by a friend to Alexandra sports and they did not disappoint!!! Staff in particular sam was excellent, professional and couldn't help me enough! The range of footwear available Very good. Would highly recommend to anybody!”

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“Order made over the weekend, despatched on Monday and received on Wednesday. I needed to change size so return posted on Wednesday and new goods received on Saturday.”

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“I'm an overseas customer but originally from Portsmouth area, Alexander Sports have always provided excellent service and advice. I'm happy to continue shopping with them.”

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Alexandra Sports is rated 4.9 based on 1,052 reviews